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Business Correspondence on Deliveries and Invoices

This document contains examples of business correspondence, including letters, invoices, and order forms. Specifically, it includes: 1) An order form listing items. 2) A letter from a customer complaining about late delivery and threatening to find a new supplier if promptness does not improve. 3) A letter regarding damaged goods during shipment and requesting their return for a refund. 4) A response letter acknowledging a late delivery was due to orders being sent to the factory instead of office, and reminding the customer to send future orders to the office address.

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13 views4 pages

Business Correspondence on Deliveries and Invoices

This document contains examples of business correspondence, including letters, invoices, and order forms. Specifically, it includes: 1) An order form listing items. 2) A letter from a customer complaining about late delivery and threatening to find a new supplier if promptness does not improve. 3) A letter regarding damaged goods during shipment and requesting their return for a refund. 4) A response letter acknowledging a late delivery was due to orders being sent to the factory instead of office, and reminding the customer to send future orders to the office address.

Uploaded by

thuhuyenn2309
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Chapter 7

EX1 :

Ex1.

1b 2h 3g 4a 5c 6d 7e 8f

Ex2.

1 complain

2 invoice

3 crates

4 handled

5 rusty

6 torn

7 wear

8 consignment

9 inspecting

10 insurers

11 carriage forward

12 refund

EX 3

15 June 20-

Mr H. Toda

Sales Manager

Nihon Instruments

12-18 Wakakusa-cho

Hagashi-Osaka-Shi
Japan

Dear Mr Toda

AWB 4156/82

We are writing to point out that the above delivery, which arrived yesterday, was a week late.
This is the second time we have had to write to you on this subject, and we cannot allow the
situation to continue. We have already explained that it is essential for medical equipment to
arrive on due dates as late delivery could create a very serious problem.

Unless we have your firm guarantee on the promptness of all future deliveries, we will have
to look for another supplier. Please could you confirm this before we place our next order?
Yours sincerely

Carlo Lotti (Sig)

Head of Administration

EX4

Dear Sr Méndez

Thank you for your letter of 15 October concerning the damage. to a consignment of garden
furniture against invoice No. G3190/1. I can confirm that the goods were checked before they
left our warehouse, so it appears that the damage occurred during shipment.

Please could you return the goods to us, carriage forward? We will send a refund by banker s
draft as soon as we receive them.

In your letter you mention two further crates. Could you let me know whether you have
received these safely?

Please accept my apologies for the inconvenience caused.

Yours sincerely

Brian Harrison

EX5

(9) Dear Mr Lotti

(1) Consignment no. AWB 4156/82

(6) Thank you for your letter of 15 June concerning late delivery of the above consignment.
(8) We understand how important prompt deliveries are to our customers. (3) However, the
two orders you mentioned were sent to our factory rather than our administrative offices at the
above address.

(4) We would like to take this opportunity of reminding you that to avoid delay in future all
orders should be sent to our office address.

(2) I trust that this will clarify the situation, and look forward to continued good trading with
you.

(10) Yours sincerely

(7) Hirio Toda (Mr)

(5) Sales Manager

EX6

Mrs B. Grevon

Accounts Department

Excel Stationers Ltd

28 Langley

22 November 20-

London WC3 7AL

Dear Mrs Grevon

Invoice no. 3910

We have received the above invoice, but notice it contains a number of errors.

1. 12 writing pads @ 2.80 each total £33.60, not £35.30

2. 3 boxes pens @ 1.50 each total £4.50, not £3.50

3. 8 reams multi-purpose paper 03,90 each total £31.20, not £33.20

The correct final total is therefore E86.90, not £89.60.

We will settle the account as soon as we receive a corrected invoice.

As we have been sent incorrect invoices several times in the past, I regret to tell you that it
will be necessary for us to change our suppliers if this happens again.
Yours sincerely

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