Amadeus Quick

Reference
Guide

1
[Link]
Index
● SIGN-IN & SIGN-OUT
● AMADEUS INFORMATION PAGES (AIS)
● HELP
● AMADEUS ENCODE / DECODE
● DATE AND TIME CONVERSION
● MATHEMATICAL CALCULATIONS
● AVAILABILITY
● AMADEUS DIRECT ACCESS AVAILABILITY
● TIMETABLE ENTRIES
● FLIGHT INFORMATION
● MINIMUM CONNECTING TIME
● SEGMENT SELL
● MANDATORY PNR ELEMENTS
● BILLING/MAILING ADDRESS
● REMARKS
● OTHER SERVICE INFORMATION
● SPECIAL SERVICE REQUEST
● SEATING
● APIS
● INFORMATION ELEMENTS
● FREQUENT FLYER NUMBER
● PNR RETRIEVAL
● PARTIAL PNR DISPLAY
● PNR HISTORY
● PNR MODIFICATIONS
● COPY PNR
● SPLIT PNR
● PNR AND ITINERARY PRINTING
● AMADEUS FARES

1 © Amadeus Training
 ● TAX INFORMATION
CURRENCY CONVERSION
● FARE QUOTE DISPLAY
● INFORMATIVE PRICING
● TST DISPLAY AND CANCELLATION
● AMADEUS QUEUES

2 © Amadeus Training
SIGN-IN & SIGN-OUT

AMADEUS INFORMATION PAGES (AIS) HE AIS

View AIS main menu GG AIS
Information on an airline, e.g. BA GG AIR BA
Participating carrier access & function level GG PCA TG

AMADEUS ENCODE / DECODE HE CONVERT/HE ENC

Encode city / airport name DAN ROME
Find nearest 10 airports to location DAN BOSTON/N

Decode city / airport name DAC TYO

Encode airline name DNA SABENA
Decode airline name DNA SN
Encode country name DC URUGUAY
Decode country code DC UY

3 © Amadeus Training
DATE AND TIME CONVERSION HE DD
Current time in SIN DD SIN
Time difference between two cities DD DEL/SFO
Compare time in other city DD LON1500/LAX
To change the GMT time to local time DD ZZZ1500/DEL

MATHEMATICAL CALCULATIONS HE DF
Add values DF 889;1733;669
Subtract values DF 1955-889
Multiply values DF 1604*33
Divide values DF 1509/34

AVAILABILITY HE AN
Neutral availability AN10DECDELLON
Availability for specific airline AN10DECBOMNYC/ABA
Availability with specific cabin class AN20DECBLRLON/ABA/KM
(M=Economy, W=Enhanced economy,
C=Club, F=First)

AVAILABILITY CHANGE ENTRIES HE AC / HE ACR

Move next day MN
Move previous day MY
Move down MD
Move up MU
Availability change to specific date AC 15DEC
Availability change to return – date specific ACR 20DEC
Availability change to return – number of days ACR 7

AMADEUS DIRECT ACCESS AVAILABILITY HE DIR

Amadeus Direct Access availability by line ACL 1
number (from neutral availability display)
Amadeus Direct Access availability 1AI AD23DEC BOMLON

4 © Amadeus Training
TIMETABLE ENTRIES HE TN
Neutral time table TN12AUGDELSIN
Neutral time table for an airline TN12AUGDELSIN/ASQ

FLIGHT INFORMATION HE DO
Display by flight number DO TG774

MINIMUM CONNECTING TIME HE DM

Display minimum connecting time for city DM FRA
Display MCT for specific carriers DM BA/LHR/AA
Display MCT for carriers and airports DM BA/LHR-LGW/AA

SEGMENT SELL HE SS
Sell one seat Y class from line 3 of display SS1Y3
Sell one seat (different classes) from line 4 SS1YM4

MANDATORY PNR ELEMENTS HE PNR

Name Element HE NM
Single passenger NM1SMITH/JOHN MR
Multiple passengers – same surname NM2JONES/JOE MR/JAN MS
Multiple passengers – different surnames NM1SMITH/LISA MISS
1BLOGGS/JOE MR
Adult accompanied by infant (same NM1SMITH/LISA MRS
surname) (INF/TOBY/10JAN11)
Adult accompanied by infant (different NM1SMITH/LISA MRS
surname) (INFJONES/TOBY/10JAN11)
Child passenger NM1WOOD/TAMSIN MISS
(CHD/20MAR06)

Contact Element HE AP
Contact information as per office profile AP
Home telephone number APH-LON 01293 123456
Business telephone number APB-LON 0207 1234567
Mobile telephone number, pax related APM-LON 07777 123456/P2
E-mail address APE-JSMITH@[Link]

Ticketing Arrangement HE TK

5 © Amadeus Training
 Ticketing time limit specific date TKTL05OCT
No ticketing time limit TKOK

Reference HE RF
Reference of person creating booking RF RAJ

End Transaction HE ER/HE ET

End and redisplay PNR ER
End and ignore PNR ET

BILLING/MAILING ADDRESS HE AB, HE AM

Billing address AB AMADEUS, WEB HOUSE, HIGH
STREET, CRAWLEY
Mailing address AM HOUSE, THE STREET, THE
TOWN, THE COUNTY

REMARKS HE RM, HE RIR

General remark element RM PAX TO COLLECT TICKETS

Itinerary remark RIR HAVE A PLEASANT TRIP

FOR PASSENGER

6 © Amadeus Training
 HE OSI
OTHER SERVICE INFORMATION
ADD OSI MESSAGE FOR CIP PASSENGER OS BA PAX CIP MD SND
COMPANY/P1
ADD OSI MESSAGE FOR ALL THE AIRLINES OS YY PAX CTCH DEL 5191912
IN THE PNR

SPECIAL SERVICE REQUEST HE SSR

Display list of all meal codes HE MEAL
Meal request SR VLML
Meal request with passenger & segment SR SFML/P2/S4-5
Wheelchair Request SR WCHR/P2/S4-5
Baby Bassinet Request SR BSTC/P1
Meet & Assist SR MAAS-PAX TRVL FOR FIRST
TIME

SEATING HE ST

Display seat map for a PNR segment 4 SM4

7 © Amadeus Training
APIS (Advanced Passenger Information
System) HE APIS
Passport: SR DOCS BA HK1-P-IND-123456789-IND-10JUN73-M-14APR13-
BROWN-CHARLES/S3/P2
SR DOCS BA Service request; SSR code for passport info, Airline
HK 1 Segment status (HK = Confirmed)
-P- Travel document type (P = Passport)
-IND-123456789- Travel document issuing country/document number
-IND- Passenger nationality
-10JUN73- Date of birth
-M- Gender (M/F = Male/Female)
-14APR13- Travel document expiry date
-BROWN- Travel document surname and first given name
CHARLES Segment related/Passenger association
/S3/P2

Visa: SR DOCO BA HK1-EXETER GBR-V-111111-LONDON-10AUG05-

USA/S3/P2
Service request; SSR code for visa info; Airline
code
SR DOCO BA
Segment status (HK = confirmed)
HK 1
Passenger CITY; COUNTRY of birth
-EXETER GBR-
Travel document type (V = Visa) – Document
-V-111111-
number
-LONDON-
Visa place of issue
-10AUG05-
Visa date of issue
-USA
Country for which visa applies
/S1/P1
Segment related/passenger association

Address: SR DOCA BA HK1-D-USA-301 PARK AVENUE-NEW YORK-NY-

10022/S3/P2
SR DOCA BA Service request; SSR address info; Airline code
HK 1 Segment status (HK = confirmed); Number in party
-D- Type of address (R residence, D destination)
-USA- Country
-301 PARK AV- Address of first night
-NEW YORK- City
-NY-10022 State code-Zip code
/S1/P2 Segment related/passenger association

8 © Amadeus Training
INFORMATION ELEMENT
Surface segment (arrival not known) SI ARNK

FREQUENT FLYER NUMBER HE FFN

View frequent flyer agreements held with VFFD BA
BA
Add frequent flier number into PNR FFNBA-12345978/P1
Pass KL frequent flyer number to AF, UK FFNBA-76546465464,AA,IB

PNR RETRIEVAL HE RT
Retrieve PNR by PNR reference RTQVH1A5
Retrieve PNR by surname RT/SINGH
Retrieve PNR by surname and initial RT/SINGH/J
Retrieve PNR number 4 from list RT4
Return to list RT0

PARTIAL PNR DISPLAY HE RT

Redisplay current PNR RT
Display only air segments RTA
Display only itinerary segments RTI
Display OSI / SSR elements RTG

Display where the PNR is queued to RTQ

Display Names only RTN
Display Remarks only RTR

PNR HISTORY HE RH
Display PNR history RH
Partial PNR history (air segments) RHA

9 © Amadeus Training
 PNR MODIFICATIONS HE XE, HE XI,

Cancel specified segment XE 4

Cancel range of segments XE 4-8
Cancel non-consecutive segments XE 4,6

Cancel itinerary XI
Accept all status updates and redisplay ERK
PNR
Accept all status updates and ignore ETK
PNR

10 © Amadeus Training
 COPY PNR HE RRN
Copy the whole PNR RRN
Copy PNR to create linked AXR (Associated Cross RRA
Reference)
Copy passenger data only RRP/P2
Copy itinerary segments only RRI

SPLIT PNR HE SP
Splitting a PNR is a 3-step process. Retrieve the PNR -
1. Specify the passengers to be split SP 1,4
2. End and file new PNR being created RFRAJ; EF
3. End transaction in parent PNR RFRAJ ; ER
Retrieve split PNR records (associated cross
RT AXR
reference)
TO DISPLAY PNR ON LINE 1 RT1
AS REQUESTED BY PASSENGER EITHER CANCEL OR
MAKE CHANGES

11 © Amadeus Training
 PNR AND ITINERARY PRINTING HE IEP

Send Itinerary email copy(separate emails) IEP-EML-ABC@[Link]

Send Itinerary joint email copy(single email) IEPJ-EML-ABC@[Link]
Send Itinerary to email address in PNR IEP-EMLA

PRICING ENTRIES-NON-GURANTEED

HEFQD
Fare Quote Display

Quote, specifying city pair and airlines FQDDELFRA/ALH,BA

Quote, by city pair, travel date and airline FQDDELFRA/21JUN/ALH
Quote, by city pair, travel date, airline and
FQDDELFRA/21JUN/ALH/KM
cabin class (M=Economy, W=Enhanced
economy, C=Business, F=First)

Fare Quote Notes HE FQN

View fare notes for fare on line 1 of FQD FQN1
View fare notes for selected subjects FQN1*PE,AP,MX

12 © Amadeus Training
 Itinerary Pricing

Need
Rebook Price Store
Name
   
FXB
Best Buy
 
FXR


If more than 1 fare in
class a list will be
 
Price FXP displayed. Use FXT
Itinerary plus line number to
only in select which one you
Class wish to store.
Booked 
To view fare details
FXX
use FQQ plus line
number.

Lowest
Fare
Listed 
FXL
(may not
be
available)

List 
 
Lowest For 
FXA Use FXU Use
Available FXU
or FXZ FXU
Fares* only

13 © Amadeus Training
 Price by Passenger
Price passengers 1-3 /P1-3
Price passengers 2 and 4 /P2,4
Price passenger 2 as a child /P2/RCH

Price by Segment
Price segment 4 /S4
Price segments 4 and 8 /S4,8

Fare Selection Options

View fare from list FQQ1
Select fare from multiple fare list FXT4
Select fare on line 3, passengers 1-3 FXT3/P1-3
Select different fares for different
FXT3/P1//4/P2-3
passengers
FXT IS DONE AFTER FXP IF THERE ARE MULTIPLE FARES TO SELECT THE FARE FOR PARTICULAR
PASSENGER ON PARTICULAR LINE NUMBER

TAX INFORMATION HE FQN

Tax information by country FQNTAX/IN

CURRENCY CONVERSION HE FQC

Convert USD to GBP FQC100USD/GBP

Convert NUC to EUR FQC100NUC/EUR

14 © Amadeus Training
 INFORMATIVE PRICING HE FQP

Request pricing by routing, airline,travel FQPDEL/ABA/D20FEBLON/

date & destination (this information can ABA/D28FEBMAD
be extended depending on the number of
sectors).

TST DISPLAY AND CANCELLATION

TST Display HE TQT
Display TST or TST list TQT
Display TST by TST number TQT/T1

Deleting a TST HE TTE

Delete TST (only 1 in booking) TTE
Delete specific TST TTE/T1
Delete all TST’s TTE/ALL

AMADEUS QUEUES HE QUEUE

Display total queue count QT

Display all existing queues for an office QTQ

Start queue processing QS97C0D1

Remove item from queue, display next one QN

Delay PNR To the Bottom of Queue QD

Ignore PNR and exit queue mode QI

Place PNR on another office queue QE/BOMAB0000/0C0

15 © Amadeus Training