Chapter 2
Business model: - Set of planned activities designed to result
in a profit in a marketplace.
Business plan: - Describes a firm’s business model.
E-commerce business model: - Uses unique qualities of In-
ternet and Web.
Eight Key Elements of a Business Model: -
5. Competitive advantage 1. Value proposition
6. Market strategy 2. Revenue model
7. Organizational development 3. Market opportunity
8. Management team 4. Competitive environment
Value Proposition: -
Successful e-commerce value propositions:
Personalization/customization.
Reduction of product search, price discovery costs.
Facilitation of transactions by managing product delivery.
Revenue Model: - 5 Major types:
Advertising revenue model.
Subscription revenue model.
Transaction fee revenue model.
Sales revenue model.
Affiliate revenue model.
Market Opportunity: -
Marketspace: Area of actual or potential commercial value in
which the company intends to operate.
Realistic market opportunity: Defined by revenue potential in
each market niche in which the company hopes to compete .
Competitive Environment: -
Other companies sell similar products in the same marketspace and
include both direct and indirect competitors.
Influenced by:
3. Competitors’ profitability 1. Number and size of active
4. Competitors’ pricing competitors
2. Each competitor’s market
share
Competitive Advantage
Market Strategy: -
Details on how a company intends to enter the market and attract
customers.
Best business concepts will fail if not properly marketed to potential
customers.
Organizational Development: -
Describes how the firm will organize work.
Typically, divided into functional departments.
As the company grows, hiring moves from generalists to specialists.
Management Team: -
Can make the business model work.
Can give credibility to outside investors.
Has market-specific knowledge.
Has experience in implementing business plans.
Categorizing E-commerce Business Models: -
E-commerce sector (e.g., B2B)
E-commerce technology (e.g., m-commerce)
B2C Models: -
E-tailer: - Online version of traditional retailer
Revenue model: Sales
Community Provider: - Provide an online environment (social network)
where people with similar interests can transact, share content, and communi-
cate.
Example: Facebook, LinkedIn, Twitter, Pinterest.
Revenue model: Typically, hybrid, combining advertising, subscriptions,
sales, transaction fees, affiliate fees.
Content Provider: - Digital content on the Web.
Example: News, music, video, text, artwork.
Revenue model: Subscription, advertising, or affiliate.
Portals: - Search plus an integrated package of content and services.
Revenue model: Advertising, referral fees, transaction fees, subscriptions.
Transaction Broker: - Process online transactions for consumers.
Revenue Model: transaction fees.
Industries using this model: Financial services, Travel services and Job
placement services.
Market Creator: - Create a digital environment where buyers and sellers
can meet and transact.
Example: Priceline and eBay.
Revenue Model: transaction fees.
Service Provider: - Online services.
Example: Google—Google Maps, Gmail, etc.
Revenue Model: sales, subscription, and advertising.
B2B Models: -
E-distributor: - Version of retail and wholesale store, and indirect goods.
Example: [Link].
Revenue Model: sales.
E-procurement: - Creates digital markets where participants transact for
indirect goods.
Example: Ariba.
Revenue Model: Service fees, supply-chain management, fulfillment
services.
Exchanges: - Independently owned vertical digital marketplace for direct
inputs.
Revenue Model: Transaction, commission fees.
Industry Consortia: - Independently owned vertical digital marketplace for
direct inputs.
Revenue Model: Transaction, commission fees.
Example: Exostar.
Private Industrial Networks: - Used to coordinate
communication among firms engaged in business together.
E-commerce Enablers: -
ment Hardware, soft-
systems ware, networking,
Media solutions, performance enhancement security
CRM software E-commerce soft-
Databases ware systems, pay-
Hosting services, etc.
How the Internet and the Web Change Business: -
Strength of suppliers Rivalry among existing competitors
Bargaining power of buyers Barriers to entry
Threat of new substitute products
Business Strategy: -
Differentiation
Cost
Scope
Focus