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Caller Company Identification Process

The document contains a dialog between a receptionist and a caller at Green Vegetables Importers. The caller, Anna Yapri from Sunny Spinach, wants to leave a message for Mr. Adam about a delayed shipment that should now arrive tomorrow. As the caller cannot be connected to Mr. Adam, she leaves the message with the receptionist and provides her phone number so Mr. Adam can call her back when the shipment arrives.

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naya
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0% found this document useful (0 votes)
84 views6 pages

Caller Company Identification Process

The document contains a dialog between a receptionist and a caller at Green Vegetables Importers. The caller, Anna Yapri from Sunny Spinach, wants to leave a message for Mr. Adam about a delayed shipment that should now arrive tomorrow. As the caller cannot be connected to Mr. Adam, she leaves the message with the receptionist and provides her phone number so Mr. Adam can call her back when the shipment arrives.

Uploaded by

naya
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Name : Aurelia Salsabiila P.

Presence Number : 07
Unit : What’s Your Opinion?
Choose the answer!

Name : Hikmatur Riskiya


Presence Number : 13
Unit : Can I Take a Massage?
Choose the answer!

Read the following dialog. Then, answer the questions.


Receptionist: Good morning , Green Vegetables Importers. How may I help you?
Caller : Could I speak to Mr. Adam, please?
Receptionist: Who’s speaking?
Caller : This is Anna Yapri.
Receptionist: Sorry, I didn’t catch your name. Could you spell it for me?
Caller : Anna Yapri. That’s A-N-N-A Y-A-P-R-I.
Receptionist: I got it. And, where are you calling from?
Caller : Sunny Spincah.
Receptionist: OK Ms. Yapri. I’ll connect you to him. Please wait for a moment. (After a few
seconds) I’m so sorry, we fail to connect. Our line is still busy. Would you like to hold the
call?
Caller : Oh, no. This concerns an upcoming shipment and it’s rather urgent.
Receptionist: He should be free in an hour. Would you like to call back?
Caller : I’ll be in a meeting after this. Could I leave a message?
Receptionist: Certainly.
Caller : Could you tell Mr. Adam that our shipment will be postponed and the 500 packs
ordered should arrive tomorrow?
Receptionist: Shipment delayed and it should arrive tomorrow.
Caller : Yes. And, could you ask him to call me back when the shipment arrived?
Receptionist: Sure. Could you give me your number please?
Caller : My number is 723-217-4887
Receptionist: Noted, 723-217-4887
Caller : Yes, that’s right. Thank you for your assistance.
Receptionist: My pleasure.
1. Who would the caller like to speak to?
A. The receptionist
B. Anna Yapri
C. Mr. Adam
D. Yapri Anna

2. Which company does the caller represent?


A. Green Vegetables Importers
B. Sunny Spinach
C. Yapri Consulting
D. Adam company

3. Is the caller able to complete her task?


A. Yes, she speaks with Mr. Adam.
B. No, she hangs up.
C. No, but she left a massage
D. No, she just left

4. Which information does the caller wish to leave?


A. That they haven't received their shipment yet.
B. That there is a short delay in the shipment.
C. That the spinach was of poor quality
D. that he wanted to apologize

5. What other information does the receptionist ask for?


A. The time of day
B. The caller's telephone number
C. The type of spinach shipped
D. Money
Name : Inayatul Wafadila
Presence Number : 14
Unit : Please, Attend the Event
Choose the answer!

1. How about some strawberry ice cream for dessert?


A. I'd love to have some but i'm on a diet
B. That would be a perfect fruit dressing.
C. That sound like a great place to visit.
D. It was so much fun to be together

2. How about going to a concert tonight?


A. That sound good
B. It's a perfect concert
C. It's going to be a great night.
D. A beautiful concert for sure

3. Invitation letters are divided into 2, namely formal and......?


A. Formal
B. Informal
C. Newspaper
D. Brochure

4. What are the parts of the invitation letter?


A. Sender's address
B. Date
C. Signature
D. All are correct

5. which one is not included in the structure of writing a formal letter?


A. Fill in the letter
B. Log
C. The full name and signature of the person in charge of the letter
D. Name of the organization.

Name : Laila Nadifa


Presence Number : 17
Unit : Best Wishes
Choose the answer!

1. which one is not included in the personal letter section


A. The greeting
B. The body
C. The signature line
D. Reference number

2. Dear Jonny,
Hello! How are you? I received your letter today. I am very excited to hear that
you are coming to stay with me for the holidays. I am sure we will have a lot of
fun together.
My parents have agreed to let you stay with me. They offered to pick you up at
the airport. All you have to do is to tell us when you are coming.
I will now tell you about some of the things you will experience here in
Indonesia. You do not have to worry about the local spicy food. We have a lot offast food
restaurants here like the ones you have in England.
You can also shop for souvenirs to bring home. Sarinah or Blok M are our
famous shopping areas. They have many shops selling all kinds of things. I am
sure you will love them.
I am also planning to take you to a few tourist spots like miniature of Indonesia,
National monument, or Safari Garden. We can also go to the Ancol beach where
you can swim, play on the beach, and have picnics.
My family and I are looking forward to your coming. I hope to hear from you
soon. Good bye.
With love.
Nadim
What is the letter about?
A. Planning to stay and do some activities in Indonesia during holiday
B. Buying in the fast food restaurant and shopping at Sarinah.
C. Going to buy souvenirs and going to tourist spots.
D. Planning to stay in Indonesia for the holidays.

3. below which includes a personal letter is


A. A letter from the principal assigning his son who is a teacher to attend the seminar
B. A letter from a student to the homeroom teacher asking permission not to enter
C. Congratulations letter to someone
D. Wedding invitation letter

4. below which includes the past perfect tense is.


A. I had met him before you introduce us
B. We have lost contact for too long
C. I have never been to bali
D. The rain hasn't stopped

5. Below which does not include the simple past tense is..
A. I saw elsa and her brother rudi in the grocery store yesterday
B. They watched our performance last Saturday
C. Sarah had studied English before she moved to canada
D. I completely forgot your birthday

Name : Olditya Agsa


Presence Number : 27
Unit : Follow the Instructions Below
Choose the answer!

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