Large Format Printer

Series
Basic Guide Preface
Safety Precautions...................................................... 2
Manuals for this printer................................................... 6

Handling Paper
Handling rolls................................................................ 12
Handling sheets............................................................ 20
Consumables and Maintenance
Ink Tanks....................................................................... 24
Printheads..................................................................... 29
Maintenance Cartridge..................................................35
Cleaning the Printer...................................................... 39
Printer Parts
Operations and Display Screen.................................... 43
Printer parts.................................................................. 54
Printer Relocation
Preparing to Transfer the Printer...................................60

Software Installation
Installing the Printer Driver (Windows)..........................68
Installing the Printer Driver (Mac OS)........................... 70
Convenient Printer Driver Features.............................. 72

Adjustments for Better Print Quality

Adjusting the Printhead................................................. 78
Adjusting the feed amount............................................ 80

Troubleshooting
Problems Regarding Paper...........................................83
Printing does not start................................................... 93
The printer stops during a print job............................... 94
Problems with the printing quality................................. 95
Cannot print over a network........................................ 102
Installation problems................................................... 103
HP-GL/2 problems...................................................... 105
Other problems........................................................... 107
Error Message
Messages regarding paper......................................... 111
Messages regarding ink.............................................. 120
Messages regarding printing or adjustment................ 122
Manuals for this printer
Messages regarding printheads.................................. 123
Setup Guide
Messages regarding the maintenance cartridge......... 125
Quick Guide
Messages regarding HP-GL/2.....................................126
Basic Guide Electronic manual Other Messages.......................................................... 127
User's Guide Electronic manual Error Messages........................................................... 129
Paper Reference Guide Electronic manual

Read this manual before attempting to operate the printer. ENG

Keep this manual in a handy location for future referencing. ver1.00 2014-09-01
 Safety Precautions iPF770 Series

Preface
Safety Precautions
Safety Precautions ........................................................................................................................................... 2
Legal Notices ................................................................................................................................................... 4

Safety Precautions
Preface

Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures
other than as described in this manual. Doing so may result in unexpected accidents and can cause a fire or elec-
trical shocks.

Printer location
Safety Precautions

• Do not set up the printer in any location exposed to alcohol, thinner, or other volatile liquids. If these substances
come into contact with electrical components inside the printer, there is a risk of fire or electrical shock.
Warning

• Never install the printer on an unstable or vibrating surface. If it falls over, this could cause personal injury.
Caution • Never set up the printer in a location that is exposed to high humidity or large amounts of dust, or exposed to
direct sunlight, high temperature, or open flame. This could cause a fire or electrical shock. Use the printer loca-
tion in an environment where temperature and humidity are within the ranges of 15 °C to 30 °C (59 °F to 86 °F)
and 10 to 80% RH (with no condensation).
• Never place the printer on a heavy wool or shag carpet. The fibers may enter the printer and cause a fire.
• Keep the area around the power outlet clear of items so that you can disconnect the power cable immediately if
the printer starts operating abnormally. In the event of a printer malfunction, remove the power cable from the
outlet as soon as possible to prevent fire and electrical shocks.
• Do not install the printer near sources of strong electromagnetic fields, whether equipment that generates such
fields or places where such fields occur. This could damage the printer or cause malfunction.

Power Supply

• Never handle the power cable with wet hands. Doing so may cause electrical shock.
Warning • Insert the power cable securely and completely into the power source. If the power cable is not inserted complete-
ly, this could cause a fire or electrical shock.
• Do not use any power cable other than the one provided. This could cause a fire or electrical shock. Never use
the power cable with any other electrical device.
• Never cut the power cable or attempt to modify it, and never stretch it or bend it forcefully. Never place a heavy
object on the power cable. Damaged sections of the power cable could cause a short circuit and may cause a fire
or electrical shock.
• Never connect the power cable to a power strip or any power source shared by other electrical devices. This
could cause a fire or electrical shock.
• Never knot the power cable or wrap it around itself. This could cause a fire or electrical shock.
• Periodically disconnect the power cable and use a dry cloth to wipe away dust that has collected on the plug and
the area around the power outlet. Leaving the power cable plugged in and not cleaned for a long period, especial-
ly in an area subject to dust, oil, and humidity, could cause the insulation material to deteriorate and lead to a fire.

Basic Guide
iPF770 Series Safety Precautions

• Always grip the plug to remove the power cable from the power outlet. Pulling on the power cable could damage
the cable and lead to a fire or electrical shock.
Caution
• Never use an extension cord. This could cause a fire or electrical shock.
• Never use any power source other than 100–120 / 220–240 V AC. This could cause a fire or electrical shock. The
printer operating conditions are described below. Use the printer under the following conditions.
Power supply voltage: 100–120 / 220–240 V AC
Power supply frequency: 50/60 Hz

In an Emergency

Preface
• If the printer emits smoke or strange odors, continuing to use the printer may cause a fire or electrical shock.
Switch the printer off immediately and remove the power plug from the power outlet. Contact your Canon dealer
Warning
or support center.

Safety Precautions
Cleaning the Printer

• For cleaning, use a cloth dampened in water. Never use flammable solvents such as alcohol, benzene, or thinner.
If these substances come into contact with electrical components inside the printer, there is a risk of fire or electri-
Warning
cal shock.

• Always disconnect the power cable from the outlet before cleaning the printer. If the printer is switched on acci-
dentally, moving parts inside the printer may cause personal injuries.
Caution

Pacemakers

• This printer generates a low-level magnetic field. Anyone wearing a pacemaker who experiences discomfort while
working around the printer should leave the area. Consult a physician before continuing to work around the print-
Warning
er.

Moving the Printer

• Moving the printer requires at least three people, holding it on both sides and from behind. Be careful to avoid
back strain and other injuries.
Caution
• When moving the printer, firmly grasp the Carrying Handles under each side and in back. The printer may be
unsteady if you hold it at other positions, which poses a risk of injury from dropping the printer.

Printhead, Ink Tanks, and Maintenance Cartridge

• Always store consumables in a safe location out of the reach of small children. If a child licks or ingests ink acci-
dentally, seek medical assistance immediately.
Caution
• If ink accidentally gets in your eyes, immediately rinse with water.
If ink gets on your skin, immediately clean it off with soap and water.
If irritation persists in your eyes or on your skin, contact a physician immediately.
• Avoid dropping or shaking printheads, ink tanks, and maintenance cartridges. Spilled ink can stain clothing and
the work area.
• Never touch the electrical contacts of the Printhead after printing. The contacts become extremely hot and can
cause minor burns.

Basic Guide
 Legal Notices iPF770 Series

Other

• Never disassemble the printer or attempt repairs. There are high voltage parts inside the printer that can cause a
fire or electrical shock.
Warning
• Never use flammable sprays around the printer. The gas of flammable sprays can cause a fire or electrical shock,
if it contacts high voltage points inside the printer.
• Never touch the cutting edge of Cutter Unit (a). This could cause personal injury.
Preface

a
Safety Precautions

• Never insert your hand into the printer while it is printing. Moving parts inside the printer can cause injuries.
Caution • Never place anything on the printer such as small metal objects (paper clips, staples), liquids, any type of liquid
container that contains flammable liquids (alcohol, benzene, etc.). If such objects fall into the printer, this could
cause a fire or electrical shock.
• To prevent a fire hazard or dangerous electric shock, if a foreign object falls into or a liquid spills into the printer,
press the Power button immediately to switch the printer off, unplug the printer power cable from the outlet, and
then contact your Canon dealer or support center. If you continue to use the printer, this could cause a fire or
electrical shock.

• Connect the interface cable correctly. To avoid damage, before connection make sure that the shape of the cable
connector matches the connection point on the printer.
Important
• During printing, turn on the ventilation system in the room.
• We recommend ensuring ample space for installation.

Legal Notices

FCC Regulations (U.S.A)

Canon Large Format Printer iPF770

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accord-
ance with the instructions, may cause harmful interference to radio [Link], there is no guaran-
tee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
4
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.

Basic Guide
iPF770 Series Legal Notices

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual.
If such changes or modifications should be made, you could be required to stop operation of the equipment.
Canon U.S.A. Inc.
One Canon Park Melville, NY 11747 , U.S.A.
Tel No. 1-800-652-2666

For CA, USA Only

Preface
Included battery contains Perchlorate Material - special handling may apply.
See [Link] for detail.

Trademarks

Safety Precautions
• Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC.
• Microsoft is a registered trademark of Microsoft Corporation.
• Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
• Mac, Mac OS, Bonjour and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
• Adobe RGB, a trademark of Adobe Systems Incorporated, is color space proposed by Adobe Systems Incor-
porated.

Copyright
• Unauthorized reproduction of this user manual in whole or part is prohibited.

Legal Notice
• It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law. Reproduc-
tion of such items may be subject to criminal prosecution.
• It is illegal to reproduce legal certificates, licenses, travel tickets, and certain public and private documents pro-
hibited from reproduction by law. Reproduction of such items may be subject to criminal prosecution.
• Please note that intellectual property protected by copyright may not be reproduced without the express per-
mission of the copyright holder except for personal or household use under limited circumstances.

Basic Guide
 Manuals for this printer iPF770 Series

Manuals for this printer

Manuals for this printer .................................................................................................................................... 6
To view the User's Guide or Paper Reference Guide ..................................................................................... 6
About This User Manual ................................................................................................................................ 10

Manuals for this printer

This printer has the following manuals.
Preface

Name Contents Medium

Setup Guide Instructions for unpacking and setting up the printer, and for Printed Manuals
installing the software and electronic manuals.
Quick Guide Contains information such as a guide to exchanging paper,
Ink Tank, and Printhead, and cautions for using the product
Manuals for this printer

safely.
Basic Guide Descriptions of basic printer operations. Electronic manuals
User's Guide Detailed instructions for using the printer.
Paper Reference Guide This guide describes about the types and specifications of the
available media on the printer.

Setup Guide Quick Guide Basic Guide User's Guide Paper Reference Guide

To view the User's Guide or Paper Reference Guide

To view the User's Guide or Paper Reference Guide, display the various manuals on the website from the links in
the software installed on your computer.
• Windows
The basic instructions for displaying the User's Guide or Paper Reference Guide from the printer driver are as
follows.

1 Install the software.

Note that the driver installation procedure varies depending on the type of connection.
(See "Installing the Software (Windows).") ➔ P.68

2 Click start > Printers and Faxes (or Printer, Devices and Printers).

Basic Guide
iPF770 Series To view the User's Guide or Paper Reference Guide

3 Right-click the printer, and then click Properties (or

Printer Properties).

Preface
Manuals for this printer
4 Click Preferences (or Printing Preferences) to
display the Printing Preferences dialog box with
the printer name added to the title.

5 Select the Support sheet and click the User Man-

ual button.

Basic Guide
 To view the User's Guide or Paper Reference Guide iPF770 Series

6 To display User's Guide, click User's Guide.

Alternately, to display Paper Reference Guide, click
Paper Reference Guide.
Preface

• Mac OS
Manuals for this printer

The basic instructions for displaying the User's Guide or Paper Reference Guide from imagePROGRAF Print-
monitor are as follows.

1 Install the software.

(See "Installing the Software (Mac OS).") ➔ P.70

2 Click System Preferences icon in the Dock.

3 Click Printers & Scanners (Print & Scan or Print &

Fax).

4 Select the printer in the Printer list and click Options

& Supplies.

Basic Guide
iPF770 Series To view the User's Guide or Paper Reference Guide

5 Click Utility.

Preface
Manuals for this printer
6 Click Open Printer Utility.

7 Click Support.

Basic Guide
 About This User Manual iPF770 Series

8 Click the User Manual button.

Preface
Manuals for this printer

9 To display User's Guide, click User's Guide.

Alternately, to display Paper Reference Guide, click
Paper Reference Guide.

About This User Manual

• Symbols
The following symbols are used in this user manual to indicate safety information and explanations on restric-
tions or precautions in use.
Warning Indicates warning items for which operating error poses a risk of death or serious injury. To ensure safe
use, always follow these warnings.

Caution Indicates caution items for which operating error poses a risk of injury. To ensure safe use, always follow
these cautions.

Important Indicates important information and restrictions that definitely are to be followed during operation. Be sure
to read this information to prevent troubles, malfunctions, or damage to equipment or property by operat-
ing errors.
Note Indicates helpful reference information and supplemental information on particular topics.

• Button names and user interface elements

Key and button names on the control panel and user interface elements in software (such as menus and but-
tons) are indicated as follows in this user manual.
Control panel buttons Example: Press the OK button.
Control panel messages Example: Head Cleaning is displayed.
10 Software interface items Example: Click OK.
(menus and buttons)

Basic Guide
iPF770 Series About This User Manual

Keyboard keys Example: Press the Tab key.

• Cross-reference
Other pages or manuals that provide related information are indicated as follows in this user manual.
Cross-reference in the same user manual Example: see "Menu Structure." ➔ P.48
Cross-reference in related manuals Example: Refer to the Paper Reference Guide.
Other cross-reference Example: See the printer driver help.

• Figures and software screens

Preface
• Figures in this user manual may be different from the actual appearance of the printer in some cases.
• Screens depicted in this user manual for the printer driver or other software may be different from the ac-
tual screens because of subsequent updates.
• May we request

Manuals for this printer

• The information in this user manual is subject to change without notice.
• We strive to ensure accuracy of information in this user manual, but if you notice errors or omissions, con-
tact support center.

11

Basic Guide
 Attaching the Roll Holder to Rolls iPF770 Series

Handling Paper
Handling rolls
Attaching the Roll Holder to Rolls .................................................................................................................. 12
Loading Rolls in the Printer ............................................................................................................................ 14
Removing the Roll from the Printer ................................................................................................................ 17

Attaching the Roll Holder to Rolls

Handling Paper

When printing on rolls, attach the Roll Holder to the roll.

Rolls have a two- or three-inch paper core. Use the correct attachment for the paper core. The printer comes
equipped with the 2-Inch Paper Core Attachment installed.
Using Rolls with a 2-Inch Paper Core Using Rolls with a 3-Inch Paper Core
Holder Stopper (Left Side) Roll Holder (Right Side) Holder Stopper (Left Side) Roll Holder (Right Side)
2-Inch Paper Core Attachment No Attachment Needed 3-Inch Paper Core Attachment L 3-Inch Paper Core Attachment R
Handling rolls

• Set the roll on a table or other flat surface so that it does not roll or fall. Rolls are heavy, and dropping a roll may
cause injury.
Caution

• When handling the roll, be careful not to soil the printing surface. This may affect the printing quality. We recom-
mend wearing clean cloth gloves when handling rolls to protect the printing surface.
Important
• Use scissors or a cutting tool to cut the edge of the roll paper if it is uneven, dirty, or has tape residue. Otherwise,
it may cause feeding problems and affect the printing quality. Be careful not to cut through any barcodes printed
on the roll.
• Align the edges of the paper on both ends of the roll. Misalignment may cause feeding problems.

• For details on supported sizes and types of rolls, see Paper Sizes or the Paper Reference Guide. (See "Paper
Sizes.") ➔ User's Guide (See "Displaying the Paper Reference Guide.") ➔ User's Guide
Note
• To view instructions as you attach the Roll Holder, press the Navigate button. (See "How to View Instructions with
Navigate.") ➔ User's Guide

12

Basic Guide
iPF770 Series Attaching the Roll Holder to Rolls

1 Lift the Holder Stopper lever (a) from the shaft side to
unlock it. Holding the Holder Stopper at the position
indicated (b), remove it from the Roll Holder.

a
b

Handling Paper
2 Insert the respective attachments for the roll paper core on the Roll Holder and Holder Stopper.
• Using rolls with a 2-inch paper core
Roll Holder (Right

Handling rolls
Holder Stopper (Left Side)
Side)
Align the tips (a) of the 2-Inch Paper Core Attachment with the holes (b) of the Holder Stopper and No attachment is
insert it firmly. needed.

• Using rolls with a 3-inch paper core

Holder Stopper (Left Side) Roll Holder (Right Side)
Align the tips (a) of the 3-Inch Paper Core Attachment L Align the tips (a) of 3-Inch Paper Core Attachment R with
with the holes (b) of the Holder Stopper and insert it firmly. the holes (b) of the Roll Holder and insert it firmly.
b b

13

Basic Guide
 Loading Rolls in the Printer iPF770 Series

3 With the edge of the roll paper facing forward as

a
shown, insert the Roll Holder from the right of the roll.
Insert it firmly until the roll touches the flange (a) of
the Roll Holder, leaving no gap.
Handling Paper
Handling rolls

4 Insert the Holder Stopper from the left in the Roll

Holder as shown. Holding it at the position shown (b),
push it firmly in until the flange (a) of the Holder Stop-
per touches the roll. Lock the Holder Stopper lever (c)
by pushing it down toward the shaft side.

Loading Rolls in the Printer

Follow these steps to load rolls in the printer.

• Before loading rolls, make sure the printer is clean inside the Top Cover and around the Ejection Guide. If these
areas are dirty, we recommend cleaning them in advance. (See "Cleaning Inside the Top Cover.") ➔ P.39
Note

1 Press the Load button.

14

Basic Guide
iPF770 Series Loading Rolls in the Printer

2 Press ▲ or ▼ to select "Load Roll Paper", and then press the OK button.

• If any paper has been advanced that will not be used, a message is shown requesting you to remove it.
Press ▲ or ▼ to select Yes, and then press the OK button. Remove the paper and go to the next step.
Note

3 Positioning your hands as shown, open the Roll Cov-

er.

Handling Paper
Handling rolls
4 Holding the Roll Holder flange (a), rest the Roll Hold-
er shaft on the Roll Ledge (b).
b d
At this time, position the holder so that the R label (c)
on the [W label (c) on the Roll Holder flange is b
aligned with the R label (d) on the printer .

a c

15

Basic Guide
 Loading Rolls in the Printer iPF770 Series

5 Holding the Roll Holder flange (a), guide the holder

b b
along the Roll Loading Slots (b) on both ends, keep-
ing the holder level as you load it in the Roll Holder c c
Slot.

a
Handling Paper
Handling rolls

• Do not force the Roll Holder into the printer with the right and left ends reversed. This may damage the
printer and Roll Holder.
Caution
• Do not release the flanges until the holder is loaded in the Roll Holder Slot.
• Be careful not to pinch your fingers between the Roll Loading Slots (b) and the Roll Holder shaft (c)
when loading rolls.

6 Insert the edge of the roll in the Paper Feed Slot (a)
and advance the roll until you hear the feed tone.

16

Basic Guide
iPF770 Series Removing the Roll from the Printer

• Be careful not to soil the printing surface of roll paper as you insert it in the slot. This may affect the
printing quality. We recommend wearing clean cloth gloves when handling rolls to protect the printing
Important
surface.
• If the paper is wrinkled or warped, straighten it out before loading it.
• Load paper straight so it is not fed askew.

Handling Paper
7 Once paper feeding starts, you will need to do the following, based on the ManageRemainRoll setting and
the barcode printed on rolls. (See "Keeping Track of the Amount of Roll Paper Left.") ➔ User's Guide

Handling rolls
ManageR-
Barcodes Printer Operation After the Paper is Fed
emainRoll
Off Printed A menu for selection of the type of paper is automatically shown on the Display Screen.
Press ▲ or ▼ to select the type of paper, and then press the OK button.
Not prin-
ted
On Printed The type and amount of paper left is automatically detected based on the barcode printed on the roll.
There is no need to specify the type and length of the paper.
Not prin- A menu for selection of the paper type and length is automatically shown on the Display Screen.
ted Press ▲ or ▼ to select the type and length of paper loaded, and then press the OK button.

• For details on types of paper to select, see the Paper Reference Guide. (See "Displaying the Paper
Reference Guide.") ➔ User's Guide
Note

8 Holding it at the positions indicated, close the Roll

Cover.

• Cut the edge of the roll after the paper is advanced if it is soiled or if there are cuts from scissors or the
blade after removing creased edges. (See "Specifying the Cutting Method for Rolls.") ➔ User's Guide
Note

Removing the Roll from the Printer

Remove rolls from the printer as follows.

• If you need to cut the roll, see "Specifying the Cutting Method for Rolls." ➔ User's Guide

Note 17

Basic Guide
 Removing the Roll from the Printer iPF770 Series

1 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Paper tab ( ).

• If the Tab Selection screen is not displayed, press the Menu button.
Handling Paper

Note

2 Press the OK button.

The Paper Menu is displayed.

3 Press ▲ or ▼ to select Eject Paper, and then press the OK button.

Handling rolls

4 Press ▲ or ▼ to select Yes, and then press the OK button.

The roll is now rewound and ejected.

• If you have selected ManageRemainRoll >

On in the Control Panel menu, a barcode is
Caution printed on the leading edge of the roll.
Do not remove the roll before the barcode is
printed. You will be unable to keep track of the
amount of roll paper left. (See "Keeping Track of the Amount of Roll Paper Left.") ➔ User's Guide

5 Positioning your hands as shown, open the Roll Cov-

er.

6 Using both hands, rotate the Roll Holder toward the

back to rewind the roll.

18

Basic Guide
iPF770 Series Removing the Roll from the Printer

7 Holding the Roll Holder flange (a), remove the holder

a
from the Roll Holder Slot.

Handling Paper
• For instructions on removing the Roll Holder from rolls, see "Removing the Roll Holder from
Rolls." ➔ User's Guide

Handling rolls
Note

8 Holding it at the positions indicated, close the Roll

Cover.

• To load new roll paper in the printer at this point, see "Loading Rolls in the Printer." ➔ P.14

Note

19

Basic Guide
 Loading Sheets in the Printer iPF770 Series

Handling sheets
Loading Sheets in the Printer ......................................................................................................................... 20
Removing Sheets ........................................................................................................................................... 22

Loading Sheets in the Printer

Follow these steps to load sheets in the printer.

• One sheet of paper can be loaded in the Paper Feed Slot at a time. Do not load more than one sheet at a time.
Handling Paper

This may cause paper jams.

Important
• Before feeding paper or printing, make sure the sheet is flat against the Roll Cover. The sheet may jam if it curls
before feeding or printing and the trailing edge drops toward the front.
• Paper that is wrinkled or warped may jam. If necessary, straighten the paper and reload it.
• Load the paper straight. Loading paper askew will cause an error. (See "Paper is crooked..") ➔ P.116
Handling sheets

• Store unused paper in the original package, away from high temperature, humidity, and direct sunlight.
Note

1 Select sheets as the paper source.

• If a print job was received
Sheets are automatically selected, and the media type and size specified by the print job are shown on
the Display Screen. Go to the next step.
• If no print job was received

1. Press the Load button.

2. Press ▲ or ▼ to select "Load Cut Sheet", and then press the OK button.

• If any paper has been advanced that will not be used, a message is shown requesting you to remove it.
Press ▲ or ▼ to select Yes, and then press the OK button. Remove the paper and go to the next step.
Note

20

Basic Guide
iPF770 Series Loading Sheets in the Printer

2 Slide the Width Guide (a) to align it with the mark for
the size of paper you will load.

Handling Paper
Handling sheets
3 Load a single sheet printing-side up in the Paper
Feed Slot, with the right edge aligned with the Paper
Alignment Guide (a) to the right of the Roll Cover.
Insert the paper until the leading edge makes contact a
and you hear a tone.

e
Printing sid

21

Basic Guide
 Removing Sheets iPF770 Series

4 Move the Width Guide (a) carefully to match the size

of paper loaded.
Set the Width Guide against the edge of the paper to
prevent the paper from becoming crooked or wrin-
kled.

a
Handling Paper
Handling sheets

5 Press the OK button.

• If a print job was received
The printer now starts printing the print job.
• If no print job was received
A menu for selection of the type of paper is automatically shown on the Display Screen.
Press ▲ or ▼ to select the type of paper, and then press the OK button.
The printer now starts feeding the paper.

• Refer to Paper Reference Guide for details on type of paper to select. (See "Displaying the Paper Refer-
ence Guide.") ➔ User's Guide
Note

Removing Sheets
Remove sheets from the printer as follows.

1 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Paper tab ( ).

• If the Tab Selection screen is not displayed, press the Menu button.
Note

2 Press the OK button.

The Paper Menu is displayed.

22 3 Press ▲ or ▼ to select Eject Paper, and then press the OK button.

Basic Guide
iPF770 Series Removing Sheets

4 Press ▲ or ▼ to select Yes, and then press the OK button.

The paper is ejected from the front of the printer.

5 Holding the paper, push the Release Lever back and

remove the sheet.

Handling Paper
Handling sheets
6 Pull the Release Lever forward.

23

Basic Guide
 Replacing Ink Tanks iPF770 Series

Consumables and Maintenance

Ink Tanks

Replacing Ink Tanks

Consumables and Maintenance

Compatible ink tanks

For information on the compatible ink tanks for this printer, see "Ink Tanks." ➔ User's Guide

Precautions when handling ink tanks

Take the following precautions when handling ink tanks.

• For safety, keep ink tanks out of the reach of children.

Caution
• If ink is accidentally ingested, contact a physician immediately.

• There may be ink around the ink supply section of ink tanks you removed. Handle ink tanks carefully during re-
placement. The ink may stain clothing.
Ink Tanks

Important
• Do not install used ink tanks in another model of printer.
This will prevent correct ink level detection, which may damage the printer or cause other problems.
• We recommend using up an Ink Tank in the course of printing within six months after breaking the seal. Printing
quality may be affected if you use older ink tanks.
• Do not leave the printer without ink tanks installed for extended periods (a month or more). Residual ink may
become clogged inside the printer and affect printing quality.

Confirm the message

When the ink level becomes low, a message is displayed on the Display Screen.
According to the message, replace the ink tank or prepare a new ink tank. (See "When to Replace Ink
Tanks.") ➔ User's Guide

If a message requests you to replace an Ink Tank, press the OK button. In this case, you can skip the step Access
the menu for ink tank replacement. Follow the instructions in Remove the ink tanks.

• Do not remove an Ink Tank during initialization immediately after turning on the printer, or during printhead clean-
ing. Ink may leak out.
Important
24

Basic Guide
iPF770 Series Replacing Ink Tanks

• Ink Tank replacement is possible even during printing, when print jobs are being canceled, or when paper is being
advanced.
Note

Access the menu for Ink Tank replacement

1 On the Tab Selection screen of the Control Panel, press ◀ or

Consumables and Maintenance

▶ to select the Ink tab ( ).

• If the Tab Selection screen is not displayed, press the Menu button.
Note

2 Press the OK button.

Ink Tanks
The Ink Menu is displayed.

3 Press ▲ or ▼ to select Rep. Ink Tank, and then press the OK button.
A message on the Display Screen requests you to open the Ink Tank Cover.

Remove the Ink Tank

1 Open the Ink Tank Cover and check the ink lamps.
Ink lamps flash when there is little ink left.

2 Press the tip of the Ink Tank Lock Lever of the color
for replacement horizontally and pull the Ink Tank
Lock Lever up to open it.

25

Basic Guide
 Replacing Ink Tanks iPF770 Series

3 Hold the Ink Tank by the grips and remove it. Press
the OK button.
Consumables and Maintenance

• Do not turn off the printer while the Ink Tank is removed.
It may cause the interior of the Ink Tank Cover to become soiled.
Important
• If there is still ink in the Ink Tank you removed, store it with
the ink holes (a) facing up. Otherwise, ink may leak and a
cause stains. Put the Ink Tank in a plastic bag and seal it.
Ink Tanks

• Dispose of used ink tanks according to local regulations.

Note

Installing Ink Tanks

1 Before opening the pouch, gently agitate the Ink Tank

once or twice. Agitate the ink in the Ink Tank by slowly ro-
tating the Ink Tank upside-down and right side up repeat-
edly.

• After installing an ink tank, do not remove and shake it. Doing so may cause the ink to leak out.
Important • If you do not agitate the Ink Tank, the ink may settle, which may affect printing quality.

26 • If the Ink Tank is cold, allow it to adjust to room temperature before attaching it to the printer.
Note

Basic Guide
iPF770 Series Replacing Ink Tanks

2 Open the pouch and remove the Ink Tank.

Consumables and Maintenance

• Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and affect
printing quality.
Important

3 Press the OK button and install the Ink Tank into the

Ink Tanks
holder as shown, with the ink holes facing down.

• Ink tanks cannot be installed in the holder if the color or orientation is incorrect.
If the Ink Tank does not fit in the holder, do not force it in. Check the Ink Tank serial number, the Ink
Important
Color Label, the color of the Ink Tank, and the orientation of the Ink Tank before reinstalling it.
Forcing the Ink Tank into the holder may damage the printer.

4 Push the Ink Tank Lock Lever closed until it clicks in-
to place.

27

Basic Guide
 Replacing Ink Tanks iPF770 Series

5 Make sure the Ink Lamp is lit in red.

Consumables and Maintenance

• If the Ink Lamp is not lit, reinstall the tank.

Note

6 Close the Ink Tank Cover.

Ink Tanks

28

Basic Guide
iPF770 Series Replacing the Printhead

Printheads

Replacing the Printhead

When to replace the Printhead

Replace the Printhead in the following situations.

Consumables and Maintenance

• If the printing quality does not improve even after one or two cycles of Head Cleaning B from the printer
menu
• If the Display Screen indicates "Open top cover and replace the printhead."
• If your Canon dealer has advised you to replace the Printhead

Compatible printheads
For information on compatible printheads, see "Printhead." ➔ User's Guide

Precautions when handling the Printhead

Printheads
Take the following precautions when handling the Printhead.

• For safety, keep the Printhead out of the reach of children.

Caution
• If ink is accidentally ingested, contact a physician immediately.
• Do not touch the Printhead immediately after printing. The Printhead becomes extremely hot, and there is a risk of
burns.

• There may be ink around the nozzles of the Printhead you remove. Handle the Printhead carefully during re-
placement. The ink may stain clothing.
Important
• Do not open the Printhead pouch until immediately before installation. After removing the Printhead from the
pouch, install it right away. If the Printhead is left after the pouch is opened, the nozzles may dry out, which may
affect printing quality.

Access the menu for Printhead replacement

• When replacing the Printhead immediately after printing, wait a few minutes before replacing it. The metal parts of
the Printhead become hot during printing, and there is a risk of burns from touching these parts.
Caution

• Your hands may become dirty during Printhead replacement. Use the gloves provided with the new Printhead for
replacement.
Important

• Prepare a new Ink Tank when ink levels are low.

Note • When the remaining capacity of Maintenance cartridge is low, prepare a new Maintenance cartridge.

1 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Settings/Adj. tab ( ).

29

Basic Guide
 Replacing the Printhead iPF770 Series

• If the Tab Selection screen is not displayed, press the Menu button.
Note

2 Press the OK button.

The Set./Adj. Menu is displayed.

3 Press ▲ or ▼ to select Maintenance, and then press the OK button.

Consumables and Maintenance

4 Press ▲ or ▼ to select Replace [Link], and then press the OK button.

Ink begins being drawn in. When it finishes, instructions are displayed on the Display Screen.

Replace the Printhead

1 Open the Top Cover.

Instructions are now shown on the Display Screen re-
garding Printhead replacement.
Printheads

• During Printhead replacement, do not move the Carriage from the position indicated. If you accidentally
move the Carriage, you will hear a warning tone, and Printhead replacement is no longer possible.
Important
If you move the Carriage by mistake, close the Top Cover. The Carriage will be moved to the position as
indicated.

2 If the Printhead Fixer Cover or Printhead Fixer Lever

is dirty, use a damp cloth that you have wrung out
completely to wipe it clean.

30

Basic Guide
iPF770 Series Replacing the Printhead

• Do not touch the Linear Scale (a) or Carriage

Shaft (b). Touching these parts may damage b a
Important them.

Consumables and Maintenance

Printheads
3 Pull the Printhead Fixer Lever forward all the way to
open it completely.

4 Pull up the Printhead Fixer Cover to open it complete-

ly.

5 Remove the Printhead and press the OK button.

31

Basic Guide
 Replacing the Printhead iPF770 Series

• Never touch the metal contacts of the Carriage. Furthermore, do not allow any dirt or debris to become
adhered to the metal contacts of the Carriage. These may damage the printer.
Important

• Dispose of the used Printhead in accordance with local regulations.

Note
Consumables and Maintenance

6 Holding the new Printhead by the grips (a), remove it from

the pouch.

a a

• When handling the Printhead, always hold it by the grips (a). Never touch the nozzles (b) or metal con-
tacts (c). This may damage the Printhead and affect printing quality.
Important
• Never touch the ink supply section (d). This may
Printheads

cause printing problems. a

d
c

7 While firmly holding the Printhead you have removed, use

c
your other hand to remove the orange Protective Part (a).
Squeeze the grips (c) of Protective Part (b) and pull it down to d
remove it.

a
b

• The inside surface of the Protective Part (a) and Protective Part (b) is coated with ink to protect the
nozzles. Be careful not to touch these surfaces when removing the caps.
Important
• The Printhead contains ink to protect the nozzles. We recommend removing Protective Part (b) as you
hold it over the Printhead package or safely out of the way to avoid spilling ink and staining your clothes
or the surrounding area. If ink accidentally spills, wipe off the ink with a dry cloth.
• If you need to put a Printhead somewhere temporarily before installation, do not keep the nozzles and
metal contacts facing down. If the nozzles or metal contacts are damaged, it may affect the printing
quality.
• Do not reattach the removed Protective Part. Dispose of these materials in accordance with local regu-
lations.

32

Basic Guide
iPF770 Series Replacing the Printhead

8 With the nozzles facing down and the metal contacts

toward the back, insert the Printhead into the Car-
riage. Carefully push the printhead firmly into the Car-
riage, ensuring that the nozzles and metal contacts
do not touch the carriage.

Consumables and Maintenance

9 Pull the Printhead Fixer Cover down toward the front
to lock the Printhead in place.

Printheads
10 Push the Printhead Fixer Lever toward the back of the
printer until it clicks.

11 Close the Top Cover.

Ink now fills the system.

• While ink is being filled, definitely do not remove the Ink Tank or Maintenance Cartridge. Ink may leak
out.
Important

33

Basic Guide
 Replacing the Printhead iPF770 Series

• After Printhead has been replaced and filled with ink, Head Posi. Adj. ( Auto(Advanced) ) is performed
if you have selected [Link] Print > On in the Control Panel menu. (See "Menu Set-
Note
tings.") ➔ User's Guide
In this case, follow the instructions on the Display Screen for Printhead adjustment.
If [Link] Print is Off, perform Head Posi. Adj. ( Auto(Advanced) ) yourself. (See "Automatic Ad-
justment to Straighten Lines and Colors.") ➔ P.78
Consumables and Maintenance
Printheads

34

Basic Guide
iPF770 Series Replacing the Maintenance Cartridge

Maintenance Cartridge

Replacing the Maintenance Cartridge

Compatible maintenance cartridges

For information on compatible maintenance cartridges, see "Maintenance Cartridge." ➔ User's Guide

Consumables and Maintenance

Precautions when handling the Maintenance Cartridge
Take the following precautions when handling the Maintenance Cartridge.

• For safety, keep the Maintenance Cartridge out of the reach of children.
Caution
• If ink is accidentally ingested, contact a physician immediately.

• Do not remove the Maintenance Cartridge except to replace it. Ink may leak out.
Important • Do not remove an Maintenance Cartridge during initialization immediately after turning on the printer, during
Printhead cleaning, while ink is being drawn out, or during initialization immediately after replacing the Mainte-
nance Cartridge.

Maintenance Cartridge
The Maintenance Cartridge may become damaged or ink may leak out.
• To prevent ink from leaking from a used Maintenance Cartridge, avoid dropping the cartridge or storing it at an
angle. Otherwise, ink may leak and cause stains.
• Ink adheres to the top of the Maintenance Cartridge after it has been used. Handle the Maintenance Cartridge
carefully during replacement. The ink may stain clothing.

Confirm the message

When the Maintenance Cartridge is almost empty, a message is shown on the Display Screen. According to the
message, replace the Maintenance Cartridge or prepare a new Maintenance Cartridge. (See "When to Replace the
Maintenance Cartridge.") ➔ User's Guide

If a message is displayed requesting Maintenance Cartridge replacement, you can skip the step Access the menu
for Maintenance Cartridge replacement. Follow the instructions in Replace the Maintenance Cartridge.
Maintenance Replace the
cartridge full. MaintCart,
keeping it level.
>Ⴑ3DXVH@ >Ⴑ3DXVH@

㻝㻛㻞 㻞㻛㻞

35

Basic Guide
 Replacing the Maintenance Cartridge iPF770 Series

Access the menu for Maintenance Cartridge replacement

1 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Settings/Adj. tab ( ).
Consumables and Maintenance

• If the Tab Selection screen is not displayed, press the Menu button.
Note

2 Press the OK button.

The Set./Adj. Menu is displayed.

3 Press ▲ or ▼ to select Maintenance, and then press the OK button.

Maintenance Cartridge

4 Press ▲ or ▼ to select Repl. maint cart, and then press the OK button.
A message on the Display Screen advises you to open the Maintenance Cartridge Cover.

Replace the Maintenance Cartridge

1 Open the box, remove the plastic bag and packaging

material, and take out the Maintenance Cartridge.

• Never touch the metal contacts (a). This may dam-

age the Maintenance Cartridge.
Important

36

Basic Guide
iPF770 Series Replacing the Maintenance Cartridge

2 At this point, open the Maintenance Cartridge Cover.

Consumables and Maintenance

3 Hold the used Maintenance Cartridge by the grip (a)
with one hand and put your other hand under the
Maintenance Cartridge to hold it firmly on the bottom,
keeping it level as you pull it out.

Maintenance Cartridge
• Used Maintenance Cartridges are heavy. Always grasp the cartridge firmly and keep the cartridge level
during removal and storage. If you drop a used Maintenance Cartridge or store it at an angle, ink may
Important
leak and cause stains.
• The remaining Maintenance Cartridge capacity is recorded on each printer. Do not install a used Main-
tenance Cartridge in another printer.

4 Keep the used Maintenance Cartridge level as you

put it in the plastic bag. Expel excess air from the
plastic bag and seal the zipper.

5 Confirm the Maintenance Cartridge is right-side up,

put it in the box with the packaging material attached,
and store it so that it stays level.

37

Basic Guide
 Replacing the Maintenance Cartridge iPF770 Series

• Always put the used Maintenance Cartridge back in the box and store the box on a flat surface. Also,
seal the zipper thoroughly. Otherwise, ink may leak and cause stains.
Important

• Put the used Maintenance Cartridge in the plastic bag of the new cartridge, and dispose of it in accord-
ance with local regulations.
Note
Consumables and Maintenance

6 Keeping the new Maintenance Cartridge level, insert

it all the way in.
The printer now initializes the Maintenance Cartridge.
Maintenance Cartridge

• Do not remove the Maintenance Cartridge during initialization immediately after replacing the Mainte-
nance Cartridge. The Maintenance Cartridge may become damaged.
Important

7 Close the Maintenance Cartridge Cover.

• If you did not perform the operation in Access the menu for Maintenance Cartridge replacement, this
is the end of the procedure and you do not need to press the OK key in the next step.
Note

8 Press the OK button.

38

Basic Guide
iPF770 Series Cleaning Inside the Top Cover

Cleaning the Printer

Cleaning Inside the Top Cover ...................................................................................................................... 39
Cleaning the Printhead .................................................................................................................................. 41

Cleaning Inside the Top Cover

Consumables and Maintenance

Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems.
Also clean inside the Top Cover in the following situations to ensure optimal operation.
• If the printed surface or the underside of paper is dirty after printing
• After you have used up a roll
• After borderless printing
• After printing on small paper
• After printing on paper that generates a lot of cutting debris
• If you have replaced the roll
• After printing on paper that generates a lot of paper dust
• After printing on adhesive paper

• If the Platen inside the Top Cover becomes dirty, it may soil the underside of paper. We recommend cleaning the

Cleaning the Printer

Platen after borderless printing or printing on small paper.
Important
• If the Ejection Guide is dirty, it may soil the edge of the paper when the paper is cut. We recommend cleaning the
Ejection Guide even if it does not appear dirty, because it may actually be covered with paper dust.
• Printing on adhesive paper may leave adhesive on the Platen, Paper Retainer, or other parts. To prevent paper
jams, we recommend cleaning inside the Top Cover after printing.

1 Open the Top Cover.

39

Basic Guide
 Cleaning Inside the Top Cover iPF770 Series

2 If paper dust has accumulated in the Vacuum holes

b c a
(a) on the Platen or in the Borderless Printing Ink
Grooves (b), use the Cleaning Brush (c), provided
with the printer, to wipe it away.

c
Consumables and Maintenance
Cleaning the Printer

• If the Cleaning Brush is dirty, rinse it in water.

Note

3 Using a damp cloth that you have wrung out com-

a c b
pletely, wipe inside the Top Cover to clean it. Wipe
away any ink residue on the Platen as a whole (a),
the Paper Retainer (b), Borderless Printing Ink
Grooves (c), and Ejection Guide (d).

• Never use flammable solvents such as alcohol, benzene, or thinner. If these substances come into con-
tact with electrical components inside the printer, there is a risk of fire or electrical shock.
Warning

40

Basic Guide
iPF770 Series Cleaning the Printhead

• Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract
dust and affect the printing quality.
Important
• Do not touch the Linear Scale (a) or Carriage
Shaft (b). This may stain your hands and dam- b a
age the printer.

Consumables and Maintenance

Cleaning the Printer
• When cleaning between the Platen and Ejection
Guide, use a damp cloth that you have wrung
Note out completely to wipe over the Output Tray and
along grooves.

4 Close the Top Cover.

Cleaning the Printhead

If printing is faint, cleaning the Printhead may improve results.
Choose one of two Printhead cleaning modes ( Head Cleaning A or Head Cleaning B ), depending on the prob-
lem to resolve.
• Head Cleaning A
Use this mode if printing is faint or contains foreign substances. This method of cleaning consumes the least 41
amount of ink.

Basic Guide
 Cleaning the Printhead iPF770 Series

• Head Cleaning B
Use this mode if no ink is ejected at all, or if Head Cleaning A does not solve the problem.

• Do not remove the Maintenance Cartridge or ink tanks during either Head Cleaning A or Head Cleaning B.
Ink may leak or an error may occur.
Important
• If printing does not improve even if you execute Head Cleaning B, try repeating Head Cleaning B once or twice.
If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your
Canon dealer for assistance.
Consumables and Maintenance

• By default, nozzles are checked at fixed intervals.

Configure the settings on the Control Panel menu in Nozzle Check.
Note
(See "Menu Settings.") ➔ User's Guide

Perform cleaning as follows.

1 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Settings/Adj. tab ( ).
Cleaning the Printer

• If the Tab Selection screen is not displayed, press the Menu button.
Note

2 Press the OK button.

The Set./Adj. Menu is displayed.

3 Press ▲ or ▼ to select Maintenance, and then press the OK button.

4 Press ▲ or ▼ to select Head Cleaning, and then press the OK button.

5 Press ▲ or ▼ to select Head Cleaning A or Head Cleaning B, and then press the OK button.
Head cleaning is now executed.

6 Print a test pattern to check the nozzles, and determine whether cleaning has cleared the nozzles. (See
"Checking for Nozzle Clogging.") ➔ User's Guide

42

Basic Guide
iPF770 Series Control Panel

Printer Parts
Operations and Display Screen
Control Panel ................................................................................................................................................. 43
Menu Operations ........................................................................................................................................... 45
Menu Structure .............................................................................................................................................. 48

Control Panel

Printer Parts
Operations and Display Screen
a Display Screen
Shows printer menus, as well as the printer status and messages.
b Data Lamp (green)
• Flashing
During printing, the Data lamp flashes when the printer is receiving or processing print jobs. Otherwise,
this lamp flashes when the print job is paused or the printer is updating the firmware.
• Off
There are no active print jobs when the Data lamp is off.
c Message Lamp (orange)
• On
A warning message is displayed.
• Flashing
An error message is displayed.
• Off
The printer is off or is operating normally.
d Power button (green)
Turns the printer on and off. (See "Turning the Printer On and Off.") ➔ User's Guide
The Power button is lit when the printer is on or in Sleep mode. 43

Basic Guide
 Control Panel iPF770 Series

e Stop button
Cancels print jobs in progress and ends the ink drying period.
f Navigate button
Enables you to check instructions for loading and removing paper or replacing ink tanks or printheads, as well
as other operations. (See "How to View Instructions with Navigate.") ➔ User's Guide
g Arrow buttons
• ◀ button
Press this button on the Tab Selection screen to move to another tab.
In menu items requiring numerical input, press this button to move to another digit.
• ▲ button
Press this button in the menu to move to another item.
In menu items requiring numerical input, press this button to increment the number.
• ▶ button
Printer Parts

Press this button on the Tab Selection screen to move to another tab.
In menu items requiring numerical input, press this button to move to another digit.
• ▼ button
Press this button in the menu to move to another item.
In menu items requiring numerical input, press this button to decrement the number.
Operations and Display Screen

h OK button
Press this button on the Tab Selection screen to display the menu of the tab shown.
Pressing this button in menu items of each tab for which is displayed at left will move to the lower level of
the menu item, enabling you to execute menu commands or set menu values.
Also press this button if the Display Screen indicates to press the OK button.
i Back button
Displays the screen before the current screen.
j Menu button
Displays the Tab Selection screen. (See "Menu Settings.") ➔ User's Guide
k Load button
Press this button when loading or replacing paper.
(See "Loading Rolls in the Printer.") ➔ P.14
(See "Loading Sheets in the Printer.") ➔ P.20
l Feed button
Pressing this button when rolls are loaded enables you to reposition the paper. (See "Feeding Roll Paper Man-
ually.") ➔ User's Guide
m Cut button
Pressing this button when rolls are loaded cuts the paper, if you have specified Automatic or Eject in Cutting
Mode in the Control Panel menu. (See "Specifying the Cutting Method for Rolls.") ➔ User's Guide
n Cut Sheet lamp (green)
Lit when sheets are selected as the paper source.
o Roll Media lamp (green)
Lit when rolls are selected as the paper source.

• To recover from Sleep mode, any button can be pressed except the Power button.
Note
44

Basic Guide
iPF770 Series Menu Operations

Menu Operations
To view available menus organized on tabs, select a tab on the Tab Selection screen and press the OK button.
For details, see "Menu Settings." ➔ User's Guide
• When the Ink tab is selected and the OK button is pressed

• If the Tab Selection screen is not displayed, pressing OK will not display menus.
Menus can be selected after you resolve the problem.

Printer Parts
Note

Simply press buttons on the Control Panel to access menus on various tabs from the Tab Selection screen and
set or execute Menu items.
The following section describes menu operations and how they are presented in this User Manual.
• Accessing menus ➔ P.45

Operations and Display Screen

• Specifying menu items ➔ P.46
• Specifying numerical values ➔ P.47
• Executing menu commands ➔ P.47

Accessing menus
Printer menus are grouped by function.
Menus are displayed with the upper line selected. You can use the buttons on the Control Panel to access each
menu.

• Press Back button to access a higher menu in the menu list, and press OK button to access a lower one.

45

Basic Guide
 Menu Operations iPF770 Series

• Press ▲ to access a higher menu in the menu list, and press ▼ to access a lower one. If items of the menu
list are more than the lines of the screen, press ▲ and ▼ to scroll the menu. Items you select are highlighted.
The scroll bar at right indicates the current position in the overall menu.

• Lower menus are available if is displayed at left next to the second and subsequent rows. To access the
lower menus, select the menu and press the OK button.
Printer Parts

Specifying menu items

Operations and Display Screen

Menu items can be set as follows.

1 Press ▲ or ▼ to select the desired setting, and then press the

OK button.
After two seconds, the display reverts to the upper level menu.

• If a confirmation message is displayed regarding the setting you entered, follow the on-screen instruc-
tions.
Note
• If you have changed the Interface Setup menu settings, a message confirming whether to register the
settings is displayed if you press Back button or Menu button. Follow the instructions shown on the
screen.

46

Basic Guide
iPF770 Series Menu Operations

Specifying numerical values

Follow these steps to enter numbers. In this example, network settings items are entered.

1 Press the ◀ or ▶ button to move to the next field for input.

2 Press the ▲ or ▼ button to enter the value.

• Hold down ▲ or ▼ to increase or decrease the value continuously.

Printer Parts
Note

3 Repeat steps 1 and 2 to complete the settings, and then press the OK button.

• If a confirmation message is displayed regarding the setting you entered, follow the on-screen instruc-
tions.
Note

Operations and Display Screen

• If you have changed the Interface Setup menu settings, a message confirming whether to register the
settings is displayed if you press Back button or Menu button. Follow the instructions shown on the
screen.

Executing menu commands

Menu commands can be executed as follows.

1 Press ▲ or ▼ to select the action to execute, and then press the OK button.
The menu command is now executed.

47

Basic Guide
 Menu Structure iPF770 Series

Menu Structure
The menu structure is shown categorized by tab. The * on the right side of an item indicates the default value.
The printer menu is classified into regular menu items available when no print job is in progress and menu during
printing items only available while printing is in progress. see "Printer Menu Operations." ➔ User's Guide
Regular menu Menu during printing
Paper Menu Not displayed
Ink Menu The same Ink Menu as normal is displayed.
Job Menu The same Job Menu as normal is displayed.
Set./Adj. Menu A limited Set./Adj. Menu containing the following items is displayed.

• Adj. Fine Feed(*1)

• Printer Info
*1: Only displayed in the menu during printing. Not displayed in the regular menu.
Printer Parts

For instructions on menu operations, see "Menu Operations." ➔ P.45

For details on menu items, see "Menu Settings." ➔ User's Guide

Paper Menu
The Paper Menu is not displayed during printing.
Operations and Display Screen

First Level Second Level Third Level Fourth Level Fifth Level
Load Paper Roll Paper | Cut Sheet
Eject Paper
Chg. Paper Type(*1) Roll Paper (The paper type is displayed here.) (*1)
Cut Sheet (The paper type is displayed here.) (*1)
Chg. Paper Size Sheet Size (The size of paper is displayed here.) (*2)
CustomPaperSize (Set the length and width)
Roll Length(*3) (Set the length)
Roll Width(*4) (Set the width)
ManageRemainRoll Off* | On
Paper Details (The paper type is Head Height Automatic* | Highest | High | Standard | Low |
displayed here.) (*1) Lowest | Super Low
Skew Check Lv. High Accuracy | Standard* | Loose | Off
Cutting Mode(*6) Automatic | Eject | Manual
Cut Speed Fast | Standard | Slow
Trim Edge First Automatic | Off | On (Preset Len) | On(Input
Length) | Manual
CutDustReduct. Off | On
VacuumStrngth Automatic* | Strongest | Strong | Standard |
Weak | Weakest
Scan Wait Time Dry time Off* | 1 sec. | 3 sec. |
5 sec. | 7 sec. | 9
sec.
Area(*5) Entire area* | Lead-
ing edge
Roll DryingTime Off | 30 sec. | 1 min. | 3 min. | 5 min. | 10 min. |
30 min. | 60 min.
NearEnd RollMrgn 3mm | 20mm
NearEnd Sht Mrgn 3mm | 20mm
BordlessOversize Standard* | Little
48
Width Detection Off | On*
Return Defaults

Basic Guide
iPF770 Series Menu Structure

First Level Second Level Third Level Fourth Level Fifth Level
Paper Details
Keep Paper Type Off* | On
*1: For information on the types of paper the printer supports, refer to the Paper Reference Guide. (See "Displaying the Paper
Reference Guide.") ➔ User's Guide Types of paper in the printer driver and related software (as well as on the Control
Panel ) are updated when you install the printer driver from the User Software CD-ROM or if you update paper information
with the Media Configuration Tool. (See "Updating paper information.") ➔ User's Guide
*2: For information on the sizes of paper the printer supports, see "Paper Sizes." ➔ User's Guide
*3: Available only if ManageRemainRoll is On.
*4: Available only if Width Detection is Off.
*5: Leading edge is not available as a setting option in the Paper Detailed Settings dialog box of the printer driver.
*6: see "Specifying the Cutting Method for Rolls." ➔ User's Guide

Ink Menu

Printer Parts
First Level
Rep. Ink Tank
Head Cleaning A

Job Menu

Operations and Display Screen

First Level Second Level Third Level Fourth Level Fifth Level
Job Log(*1) (Choose from informa- Document Name
tion about the latest User Name
three print jobs.)
Page Count
Job Status (OK, CANCELED, warning are displayed here)
Print Start Time yyyy/mm/dd
hh:mm:ss
Print End Time yyyy/mm/dd
hh:mm:ss
Print Time xxxsec.
Output Img. Size (The image size is displayed)
Media Type
Paper Consumed
Paper Length
Paper Width
Interface USB | Network
Ink Consumed [Link] Consumed [Link] ml
(The ink color is dis- [Link] ml
Print settings played here.)
Head Height
Temp./Humidity
Adjustment req.
Print Job Log
Pause Print Off* | On
*1: Restrictions apply if a password is configured using Change Password in the Admin. Menu.
Viewing is possible for administrators only.

49

Basic Guide
 Menu Structure iPF770 Series

Set./Adj. Menu
Limited items are displayed during printing. The displayed items are indicated by annotations.
First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level
Test Print Nozzle Check | Status Print | Interface Print | GL2 Set Print | Paper Details | Print Job Log | Menu Map | Color
Palette
Adjust Head Posi. Auto(Standard) | Auto(Advanced) | Manual(*1)
Printer Adj.
Head Inc. Adj.
Feed Prior- Adj. Priori- Automatic* | Print Quality | Print Length
ity ty
Adj. Quali- Auto(GenuinePpr) | Auto(OtherPaper) | Manual
ty(*2)
Adjust Adjust- A:High | B:Standard/Draft
Length(*3) mentPrint
Printer Parts

Change A:High | B:Standard/Draft

Settings
Mainte- Head Head Cleaning A | Head Cleaning B
nance Cleaning
Nozzle Check
Replace [Link]
Operations and Display Screen

Repl. maint cart

Head Info
GL2 Replot
GL2 BufferClear
GL2 Set- Quality Color Monochrome | Color (CAD) 1* | Color (CAD) 2 | Color (CAD) 3 | Color (CAD) 4
tings Manager Mode | Color (CAD) 5
Print Quali- Fast | Standard* | High
ty
Input Res- 600dpi* | 300dpi
olution
Print Off* | On
(Economy)
Paper Paper Automatic* | Roll Paper | Cut Sheet
Manager Source
Margin 3mm(Standard)* | 5mm
Conserve Off* | On
Paper
Auto Ro- Off* | On
tate
Line & Pen Enable Off* | On
Manager merge
Pen Setup Select Pa- Software* | Palette A | Palette B | Factory
lette
Define Pa- Palette A (Select the Width (Indicates
lette pen num- the value of
ber) Width )
Color 0～255
Line Attrib- No Setting |
utes Circle Set-
ting

50

Basic Guide
iPF770 Series Menu Structure

First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level
Palette B (Select the (Indicates (Specify the
pen num- Width, Col- values of
ber) or, and Line Width, Col-
Attributes ) or, and Line
Attributes )
Factory (Select the (Indicates Width, Color, and
pen num- Line Attributes )
ber)
Reset Pa- All Palette | Palette A | Palette B
lette
Smoothing Software* | Smooth
ThickenFi- Off* | On
neLines
Adjust- Off | On*
FaintLines

Printer Parts
Processin- Warning Off* | On
gOption PageSize- Off* | On
Process1
PageSize- Off* | On
Process2

Operations and Display Screen

GL2 Set Print
Interface EOP Tim- 10 sec. | 30 sec. | 1 min. | 2 min. | 5 min. | 10 min.* | 30 min. | 60 min.
Setup(*7) er(*7)
TCP/IP(*7) IPv4(*7) IPv4 Automatic | Manual*
Mode(*7)
Proto- DHCP(*7) On | Off*
col(*4)(*7) BOOTP(*7) On | Off*
RARP(*7) On | Off*
IPv4 Set- IP Ad- [Link]
tings(*8) dress(*8)
Subnet [Link]
Mask(*8)
Default [Link]
G/W(*8)
DNS Set- DNS Dync On | Off*
tings(*8) update(*8)
Pri. DNS SrvAddr(*8)
Sec. DNS SrvAddr(*8)
DNS Host Name(*8)
DNS Domain Name(*8)
IPv6(*7) IPv6 Sup- On | Off*
port(*7)
IPv6 Stles- On* | Off
sAddrs(*7)
(*9)
DHCPv6(* On | Off*
7)(*9)
DNS Set- DNS Dync Statefull On | Off*
tings(*8) update(*8) Addr(*8)
(*9) Stateless On | Off*
Addr(*8)
Pri. DNS SrvAddr(*8) 51
Sec. DNS SrvAddr(*8)

Basic Guide
 Menu Structure iPF770 Series

First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level
DNS Host Name(*8)
DNS Domain Name(*8)
Ethernet Auto De- On* | Off
Driver(*7) tect(*7)
[Link] Half Duplex* | Full Duplex
de(*5)(*7)
Ethernet 10 Base-T* | 100 Base-TX | 1000 Base-T
Type(*5)
(*7)
Spanning Not Use* | Use
Tree(*7)
MAC Ad- xxxxxxxxxx
dress(*7) xx
Interface Print(*7)
Printer Parts

Return Defaults(*7)
System Sleep Tim- 5 min.* | 10 min. | 15 min. | 20 min. | 30 min. | 40 min. | 50 min. | 60 min. | 210 min.
Setup er(*10)
Shut Down Off | 5 min. | 10 min. | 30 min. | 1 hour | 4 hours | 8 hours* | 12 hours
Timer
Buzzer Off | On*
Operations and Display Screen

Contrast -4,-3,-2,-1,0*,+1,+2,+3,+4
Adj.
Date & Date Time
Time(*7) yyyy/mm/d hh:mm
d(*6)(*7)
Date For- yyyy/mm/dd* | dd/mm/yyyy | mm/dd/yyyy
mat(*7)
Language English | 日本語 | Français | Italiano | Deutsch | Español | Português | Русский | 中文（简体字）
| 한국어
Time 0:London (GMT) | +1:Paris,Rome | +2:Athens,Cairo | +3:Moscow | +4:Eerevan,Baku | +5:Is-
Zone(*7) lamabad | +6:Dacca | +7:Bangkok | +8:Hong Kong | +9:Tokyo,Seoul | +10:Canberra |
+11:NewCaledonia | +12:Wellington | -12:Eniwetok | -11:Midway is. | -10:Hawaii(AHST) |
-9:Alaska(AKST) | -8:Oregon (PST) | -7:Arizona(MST) | -6:Texas (CST) | -5:NewYork(EST) |
-4:Santiago | -3:Buenos Aires | -2: | -1:Cape Verde
Length meter* | feet/inch
Unit
Detect Mis- Pause | Warning | None*
match
Paper Size Roll Selec- ISO A3 (297mm)* | 300mm Roll
Basis tion 1
Roll Selec- 10in. (254mm)* | JIS B4 (257mm)
tion 2
Keep Pa- Off* | On
per Size
TrimEdge Automatic | Off* | On
Reload
[Link] Off | On*
d Print
Nozzle Frequency Standard* | 1 page | 10 pages | Off
Check Warning Off* | On
Use On* | Off
USB(*7)
52
Use Ether- On* | Off
net(*7)

Basic Guide
iPF770 Series Menu Structure

First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level
Use Remo- On* | Off
teUI(*7)
Reset PaprSetngs(*7)
Show Job Off | On*
Log(*7)
[Link]
Admin. Change (The screen for setting the password is displayed)
Menu(*7) Pass-
word(*8)
[Link](*8)
Adj. Fine Feed(*11)(*12)
Printer In- Paper Info
fo(*11) Ink Info

Printer Parts
Head Info
System Info
Error Log
Use Situa- [Link] Area | Duty Counter
tion
*1: Available after you have used Auto(Advanced) in Head Posi. Adj. once.

Operations and Display Screen

*2: Available if Adj. Priority is Automatic or Print Quality.
*3: Available if Adj. Priority is Automatic or Print Length.
*4: Not displayed if IPv4 Mode is Manual.
*5: Not displayed if Auto Detect is On.
*6: Follows the setting in Date Format.
*7: Restrictions apply if a password is configured using Change Password in the Admin. Menu.
Viewing and configuration is possible for administrators, and only viewing for other users.
*8: Restrictions apply if a password is configured using Change Password in the Admin. Menu.
Viewing and configuration is possible for administrators only.
*9: Not displayed if IPv6 Support is Off.
*10: Default setting for the time to enter the power save mode/Sleep mode is recommended.
*11: Displayed as the menu during printing while printing is in progress.
*12: Not displayed in the regular menu.

53

Basic Guide
 Front iPF770 Series

Printer parts
Front ............................................................................................................................................................... 54
Side ................................................................................................................................................................ 55
Top Cover (Inside) ......................................................................................................................................... 56
Roll Cover (Inside) ......................................................................................................................................... 57
Carriage ......................................................................................................................................................... 58
Ink Tank Cover (Inside) .................................................................................................................................. 58

Front
c n o a b c d

f
Printer Parts

g
f
j
l
Printer parts

k
i h

a Roll Cover
Open this cover to load rolls. (See "Roll Cover (Inside).") ➔ P.57
b Paper Feed Slot
When loading paper, insert it here.
c Roll Ledge
When loading rolls, rest the Roll Holder here before loading it in the Roll Holder Slot.
d Release Lever
When releasing the Paper Retainer, push this lever back.
e Control Panel
Use this panel to operate the printer and check the printer status. (See "Control Panel.") ➔ P.43
f Ink Tank Cover
Open this cover to replace an Ink Tank. (See "Ink Tank Cover (Inside).") ➔ P.58
g Paper Alignment Line
An orange line for alignment of paper.
h Maintenance Cartridge Cover
Open this cover to replace the Maintenance Cartridge.
i Maintenance Cartridge
Absorbs ink used for maintenance purposes such as head cleaning. (Replace the cartridge when it is full.)
j Cutter Unit
A round-bladed cutter for automatic roll cutting.
54
k Cutter Rail
The Cutter Unit passes over this rail to cut paper.

Basic Guide
iPF770 Series Side

l Output Tray
All printed documents are ejected from this slot.
m Ejection Guide
Supports output paper.
n Top Cover
Open this cover to install the Printhead and remove any jammed paper from inside the printer, as needed.
(See "Top Cover (Inside).") ➔ P.56
o Width Guide
When loading the sheets , move the guide to match the paper size.
p Stand
A stand that holds the printer. Equipped with casters to facilitate moving it. (See "Stand.") ➔ User's Guide

• The Stand that can be used with this printer is Printer Stand ST-34 and Printer Stand ST-33. Either one or the
other of these Stand is included with the printer depending on the region and time when you purchased the printer.

Printer Parts
Note
• The output stacker of the Printer Stand ST-33 has a regular position and an Extended position A.
For details on the extended position, see "Using the Output Stacker." ➔ User's Guide
• The Stand is described in the illustration of Printer Stand ST-34. Note that the illustrations may look different from
the appearance of your printer in some cases.

Printer parts
Side
a

d
b
c
e

d d 55

Basic Guide
 Top Cover (Inside) iPF770 Series

a Manual Pocket
Store printer manuals in this pocket.
b Ethernet Port
Connect an Ethernet cable to this port.
c USB Port
Connect a USB cable to this port. The printer is compatible with Hi-Speed USB connections.
d Carrying Handles
When carrying the printer, have three people hold it by these handles on the back at both ends.
Grasp these parts on the left and right sides also when moving the printer with the stand attached.
e Power Supply Connector
Connect the power cord to this connector.

Top Cover (Inside)

Printer Parts

g
Printer parts

b
c
f d

a Carriage
Moves the Printhead. The carriage serves a key role in printing. (See "Carriage.") ➔ P.58
b Carriage Shaft
The Carriage slides along this shaft.
c Paper Retainer
Important in supplying the paper. This retainer holds paper as it is fed.
d Platen
The Printhead moves across the platen to print. Vacuum holes on the platen hold paper in place.
56 e Borderless Printing Ink Grooves
For catching ink outside the edges of paper during borderless printing.

Basic Guide
iPF770 Series Roll Cover (Inside)

f Linear Scale
The linear scale serves a key role in detecting the Carriage position. Be careful not to touch this part when
cleaning inside the Top Cover or clearing paper jams.
g Cleaning Brush
When cleaning inside the printer under the Top Cover, use this brush to sweep away paper dust on the Platen.

Roll Cover (Inside)

c d d c

Printer Parts
a b

Printer parts
a Roll Holder
Load the roll on this holder.
b Holder Stopper
Secure rolls on the Roll Holder with this part.
c Roll Loading Slots
Slide the Roll Holder along these slots.
d Roll Holder Slot
Load the Roll Holder into this holder slot.

57

Basic Guide
 Carriage iPF770 Series

Carriage
d a
Printer Parts

c b

a Angle Adjustment Lever

Use this lever to fine-tune the printer to correct misalignment of printed lines.
b Printhead
Printer parts

The printhead is equipped with ink nozzles. The carriage serves a key role in printing.
c Printhead Fixer Lever
Locks the Printhead Fixer Cover.
d Printhead Fixer Cover
Holds the Printhead in place.

Ink Tank Cover (Inside)

Left Side Right Side

a a

d
d
c
c

b
b

a Ink Tank Lock Lever

A lever that locks the Ink Tank in place and protects it. Lift and press down the lever when replacing an Ink
Tank.
b Ink Color Label
58
Load an Ink Tank that matches the color and name on this label.

Basic Guide
iPF770 Series Ink Tank Cover (Inside)

c Ink Lamp (Red)

Indicates the state of the Ink Tank as follows when the Ink Tank Cover is opened.
• On
The Ink Tank is installed correctly.
• Off
No Ink Tank is installed, or the ink level detection function has been released.
• Flashing Slowly
Not much ink is left.
• Flashing Rapidly
There is no ink left.
d Ink Tank
Cartridges of ink in various colors.

Printer Parts
Printer parts

59

Basic Guide
 Preparing to Transfer the Printer iPF770 Series

Printer Relocation
Preparing to Transfer the Printer
Preparing to Transfer the Printer .................................................................................................................... 60
Reinstalling the Printer ................................................................................................................................... 63

Preparing to Transfer the Printer

To protect the internal parts in transit, always follow these steps before transferring the printer to a new location.
Refer to the Setup Guide for details on packing the printer and installing it after transfer.

• Avoid tilting the printer excessively in transit. This may cause ink in the printer to leak and cause stains.
Important
Printer Relocation

• When you execute prepare to transfer, ink is drawn into the Maintenance Cartridge. Depending on the amount of
free space in the mounted Maintenance Cartridge, you may need to replace it with a new one at this time.
Note
Note that replacement is not required if there is 60% or more free space. (See "Checking the Remaining Mainte-
nance Cartridge Capacity.") ➔ User's Guide
• Depending on the state of the printer, part replacement may be necessary when preparing to transfer the printer
(that is, when you execute the printer menu item to prepare for transfer).
Preparing to Transfer the Printer

Remove paper

1 Remove the paper.

• Rolls (See "Removing the Roll from the Printer.") ➔ P.17
• Sheets (See "Removing Sheets.") ➔ P.22

Access the [Link] menu

1 If a message instructing you to replace the Maintenance Cartridge is displayed on the Display Screen, re-
place the Maintenance Cartridge.
(See "Replacing the Maintenance Cartridge.") ➔ P.35

2 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Settings/Adj. tab ( ).

• If the Tab Selection screen is not displayed, press the Menu button.
Note

3 Press the OK button.

The Set./Adj. Menu is displayed.

60

Basic Guide
iPF770 Series Preparing to Transfer the Printer

4 Press ▲ or ▼ to select [Link], and then press the OK button.

Ink is now drawn into the Maintenance Cartridge.
Once preparations are finished, a message on the Display Screen requests you to open the Ink Tank Cov-
er.

• Do not remove the Maintenance Cartridge except when the message for replacing it is displayed.
If you remove the Maintenance Cartridge while ink is being drawn out, the ink may leak out.
Important
• If consumables must be replaced, the message "Consumables must be replaced. Call for service."
is shown on the Display Screen and preparation is not possible. If this message is displayed, press the
OK button and contact your Canon dealer for assistance.

Remove the Ink Tank

1 Open the Ink Tank Cover.

Printer Relocation
Preparing to Transfer the Printer
2 Pressing the tip of the Ink Tank Lock Lever horizon-
tally, lift the Ink Tank Lock Lever to release the lock.

3 Holding the ink tanks by the grips, remove them.

61

Basic Guide
 Preparing to Transfer the Printer iPF770 Series

• Store the ink tanks you removed with the ink holes (a) facing
up. Otherwise, ink may leak and cause stains. a
Important

4 Repeat steps 2 and 3 to remove all ink tanks.

Printer Relocation
Preparing to Transfer the Printer

5 Push all ink tank lock levers closed until they click in-
to place.

6 Close the Ink Tank Cover.

Ink is now drawn into the Maintenance Cartridge.

• Do not remove the Maintenance Cartridge except when the message for replacing it is displayed.
If you remove the Maintenance Cartridge while ink is being drawn out, the ink may leak out.
Important

62

Basic Guide
iPF770 Series Reinstalling the Printer

7 When the processing is complete, "Completed! Turn Power

Off!!" is displayed. Press the Power button to turn the power
off.

Pack the printer

1 Disconnect the power cord and interface cable.

• Turn off the printer before you unplug it. It may damage the printer if you unplug it before it is off and
transfer it in that state. If you accidentally unplug the printer, plug it in again, reinstall the ink tanks, and
Important
follow this procedure again.

Printer Relocation
2 Tape down printer covers to secure them, in the re-
verse order of tape removal during installation.

Preparing to Transfer the Printer

3 Remove the Stand by reversing the installation procedure, when it was attached to the printer.

4 Disassemble and repackage the Stand by following the installation procedure in reverse.

5 Repack the Roll Holder, Holder Stopper, and printer in shipping materials, and then package them in a
shipping box.

Reinstalling the Printer

The basic workflow for reinstalling the printer is as follows.
For detailed instructions, see the Setup Guide.

63

Basic Guide
 Reinstalling the Printer iPF770 Series

Assemble the stand

1 Referring to the Printer Stand Setup Guide, assemble

the Stand.

• The Stand must be assembled by at least two people on a flat surface. Attempting assembly by yourself
Printer Relocation

poses a risk of injury or bending the Stand.

Caution
• When assembling the Stand, lock all four of the casters. Attempting to move the stand when the casters
are not locked poses a risk of injury or damage to the location site.
• Before moving the assembled stand, lift the sup-
port rod to the position shown (a) and unlock all a
four casters. Moving the stand with the support
rod lowered or the casters locked may cause in-
jury or damage the area of installation or basket
Preparing to Transfer the Printer

cloth.

OFF

• The Stand that can be used with this printer is Printer Stand ST-34 and Printer Stand ST-33.
Note • The Stand is described in the illustration of Printer Stand ST-34. Note that the illustrations may look differ-
ent from the appearance of your printer in some cases.

64

Basic Guide
iPF770 Series Reinstalling the Printer

Install the printer

1 Mount the printer on the assembled Stand and tighten

the screws firmly.

Printer Relocation
• Moving the printer requires at least three people. Be careful to avoid back strain and other injuries.
Caution • When moving the printer, firmly grasp the Carry-
ing Handles. The printer may be unsteady if you
hold it at other positions, which poses a risk of in-

Preparing to Transfer the Printer

jury from dropping the printer.

• When placing the printer on the Stand, lock all four of the casters of the Stand. Attempting to place the
printer on the Stand while the casters are not locked poses a risk of injury.

2 Remove tape and packaging material attached to the

printer.

65

Basic Guide
 Reinstalling the Printer iPF770 Series

3 Connect the power cord to the Power Supply Con-

nector on the right side of the printer.

4 Plug the power cord into the outlet.

5 Press the power button to turn the printer on.

Instructions are displayed on the Display Screen.
Printer Relocation

6 Open the Ink Tank Cover and install the ink tanks.
Preparing to Transfer the Printer

7 Load the Roll Media on the Roll Holder.

(See "Attaching the Roll Holder to Rolls.") ➔ P.12

66

Basic Guide
iPF770 Series Reinstalling the Printer

8 Load the Roll Media in the printer.

(See "Loading Rolls in the Printer.") ➔ P.14

9 Install the software.

Note that the driver installation procedure varies depending on the type of connection.
(See "Installing the Software (Windows).") ➔ P.68
(See "Installing the Software (Mac OS).") ➔ P.70

Printer Relocation
• When the printer is connected to a network (via TCP/IP), the printer's IP address may be changed if you
reinstall the printer.
Important
In this case, be sure to reconfigure the printer's IP address.

Preparing to Transfer the Printer

67

Basic Guide
 Installing the Software iPF770 Series

Software Installation
Installing the Printer Driver (Windows)

Installing the Software

The basic instructions for installing the software are as follows.
For detailed instructions, see the Setup Guide.

Supported connection methods

The printer driver works over USB or network (TCP/IP) connections.
The driver installation procedure varies depending on the type of connection.
Follow these steps to install the software.

Installing the Software (Windows)

• When setting up a USB connection, connect the USB cable during printer driver installation following the instruc-
Software Installation

tions displayed.
Important
If you accidentally connect the USB cable first, the printer driver may not be installed correctly.
• When the printer is connected to a network (via TCP/IP), the printer's IP address may be changed if you reinstall
the printer. In this case, be sure to reconfigure the printer's IP address.

1 Turn the computer on.

When setting up a TCP/IP (network) connection, after making sure the printer is on, connect the LAN cable
to the Ethernet port on the left side of the printer and to your network hub port.
Installing the Printer Driver (Windows)

2 Insert the provided User Software CD-ROM for the

appropriate operating system in the CD-ROM drive.

3 Follow the instructions displayed to complete instal-

lation.

68

Basic Guide
iPF770 Series Installing the Software

• For USB connections, when the dialog box at

right is displayed, make sure the printer is on
Important and connect the printer and computer with the
USB cable.

4 On the Finish window, select Restart my comput-

er now and click Restart.
Software settings take effect after the computer re-
starts.

Software Installation
Installing the Printer Driver (Windows)

69

Basic Guide
 Installing the Software iPF770 Series

Installing the Printer Driver (Mac OS)

Installing the Software

The basic instructions for installing the software are as follows.
For detailed instructions, see the Setup Guide.

Supported connection methods

The printer driver works over USB or network (Bonjour or IP) connections.
Follow these steps to install the software.

Installing the software

• When the printer is used over a network, the printer's IP address may be changed if you reinstall the printer. In
this case, be sure to reconfigure the printer's IP address.
Important
Software Installation

1 After making sure the computer and printer are not connected by a cable, turn the computer on.

2 Insert the provided User Software CD-ROM for the

appropriate operating system in the CD-ROM drive.
Installing the Printer Driver (Mac OS)

3 Follow the instructions displayed to complete instal-

lation.

• When the dialog box at right is displayed,

make sure the printer is on and connect the
Important printer and computer with the cable.

70

Basic Guide
iPF770 Series Installing the Software

4 After installation, click Exit.

Software Installation
Installing the Printer Driver (Mac OS)

71

Basic Guide
 Print Preview iPF770 Series

Convenient Printer Driver Features

Print Preview .................................................................................................................................................. 72
Rotate Page 90 degrees (Converse Paper) .................................................................................................. 74
Borderless Printing ........................................................................................................................................ 75
Large-Format Printing .................................................................................................................................... 76
Enlarged/Reduced Printing ........................................................................................................................... 77

Print Preview
Using the print preview function enables the following.

• Check an image of the document as arranged on

the paper, in the position it will be printed.
You can reduce printing costs by checking how
documents will be printed beforehand, without the
need to print them.
•
Software Installation

Change the layout orientation relative to the paper.

You can save paper by correcting the direction in
which the document is arranged on the paper, if
necessary.
Convenient Printer Driver Features

Configuring Settings in Windows

1. Access the Main sheet.
2. Select the Open Preview When Print Job Starts
check box.
3. Check details in the Information dialog box dis-
played next and click OK to close the Information
dialog box.
4. After you click OK, when you print a job, the im-
agePROGRAF Preview window will be displayed.

• Under some settings and in some environments, PageComposer may be started.

Note

72

Basic Guide
iPF770 Series Print Preview

Configuring Settings in Mac OS

1. Access the Main pane.
2. Select the Print Preview check box.
3. After you click Print, the Canon imagePROGRAF
Preview window will be displayed.

Software Installation
Convenient Printer Driver Features

73

Basic Guide
 Rotate Page 90 degrees (Converse Paper) iPF770 Series

Rotate Page 90 degrees (Converse Paper)

You can conserve roll paper by specifying particular
settings as suitable for your original.
When you print an original that is in portrait orienta-
tion, the original is rotated 90 degrees before printing
if it fits within the roll width. This enables you to con-
serve paper.

• If the page would exceed the roll paper width after rotation, you can use this function with Scale to fit Roll Paper
Width to print rotated pages.
Note

Configuring Settings in Windows

1. Access the Page Setup sheet.
Software Installation

2. Select the Rotate Page 90 degrees (Conserve

Paper) check box.
Convenient Printer Driver Features

Configuring Settings in Mac OS

1. Access the Page Setup pane.
2. Select the Rotate Page 90 degrees check box.

74

Basic Guide
iPF770 Series Borderless Printing

Borderless Printing
In regular printing, a margin required by the printer is
added around the original. With borderless printing,
you can print documents without the margin, so that
the printed image covers the entire surface of the pa-
per.
Borderless printing is only available with rolls.

Configuring Settings in Windows

1. Access the Page Setup sheet.
2. Select the Borderless Printing check box to dis-
play the Information dialog box.

Software Installation
3. Click the width of the loaded roll in the Roll Paper
Width list.
4. Click OK to close the Information dialog box.
5. Select Fit Paper Size, Scale to fit Roll Paper
Width, or Print Image with Actual Size.

Convenient Printer Driver Features

Configuring Settings in Mac OS
1. Access the Page Setup pane.
2. Click the width of the loaded roll in the Roll Width
list.
3. Select the Enlarged/Reduced Printing check box.
4. Select the Borderless Printing check box.

75

Basic Guide
 Large-Format Printing iPF770 Series

Large-Format Printing
You can create vertical or horizontal banners by print-
ing originals in banner formats on rolls.
Originals created in Microsoft Word or other applica-
tions in your preferred size can be enlarged to fill the
width of roll paper by completing simple printer driver
settings.
The printer supports roll printing up to a maximum
length of 18.0 m (19.7 yd).

Configuring Settings in Windows

1. Access the Page Setup sheet.
2. Click Size Options and register the original size.
Software Installation

3. Select the Enlarged/Reduced Printing check box.

4. After you click Fit Roll Paper Width, the Informa-
tion dialog box is displayed.
5. Click the width of the loaded roll in the Roll Paper
Width list, and then click OK.
Convenient Printer Driver Features

Configuring Settings in Mac OS

1. Access the Page Setup pane.
2. Click the width of the loaded roll in the Roll Width
list.
3. Select the Enlarged/Reduced Printing check box.
4. Click Fit Roll Paper Width.

76

Basic Guide
iPF770 Series Enlarged/Reduced Printing

Enlarged/Reduced Printing
Originals can be printed at larger or smaller sizes, as
desired.

Configuring Settings in Windows

1. Access the Page Setup sheet.
2. Click the width of the loaded roll in the Roll Paper
Width list.
3. In the Page Size list, click the size of the original
as specified in the source application.

Software Installation
4. Select the Enlarged/Reduced Printing check box.
5. Select Fit Paper Size, Fit Roll Paper Width, or
Scaling.

Convenient Printer Driver Features

Configuring Settings in Mac OS
1. Access the Page Setup pane.
2. Click the width of the loaded roll in the Roll Width
list.
3. Select the Enlarged/Reduced Printing check box.
4. Select either Fit Roll Paper Width or Scaling.

77

Basic Guide
 Automatic Adjustment to Straighten Lines and Colors iPF770 Series

Adjustments for Better Print Quality

Adjusting the Printhead

Automatic Adjustment to Straighten Lines and Colors

If printed vertical lines are warped or colors are out of alignment, execute Head Posi. Adj. to adjust the Printhead
alignment.
There are two modes for automatic Printhead adjustment: Auto(Standard) and Auto(Advanced).
Auto(Standard) will fix most slight image distortion or color misalignment, but if not, try Auto(Advanced).
Use Auto(Standard) or Auto(Advanced) to have the printer print and read a test pattern for automatic adjustment
of the Printhead.
Adjustments for Better Print Quality

• This function is not available with Tracing Paper, Translucent Matte Film, or Clear Film.
Important • If adjustment is not possible as expected using special media, try another type of paper, or try Manual adjust-
ment.
(See "Manual Adjustment to Straighten Lines and Colors.") ➔ User's Guide

• Because the results of adjustment vary depending on the type of paper used for adjustment, use the same type of
paper as you will use for printing.
Note
Adjusting the Printhead

• Use Auto(Standard) if you have switched to another type of paper or if you want the boundaries between colors
to appear as clear as possible.
• Use Auto(Advanced) to fine-tune the space between nozzles or colors if you have switched the printhead or if
clearer printing is required. We recommend Auto(Advanced) for printing at the highest level of quality.

Paper to Prepare
When Using Rolls An unused roll at least 10 inches wide
When Using Sheets Auto(Standard) : One sheet of unused paper of at least A4/Letter size
Auto(Advanced) : Five sheets of unused paper of at least A4/Letter size (or one sheet when using A2 or
larger)

Perform adjustment as follows.

1 Load the paper.

• Attaching the Roll Holder to Rolls ➔ P.12
• Loading Rolls in the Printer ➔ P.14
• Loading Sheets in the Printer ➔ P.20

• Always make sure the loaded paper matches the type of paper specified on the printer. Adjust-
ment cannot be completed correctly unless the loaded paper matches the settings.
Important

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Basic Guide
iPF770 Series Automatic Adjustment to Straighten Lines and Colors

2 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Settings/Adj. tab ( ).

• If the Tab Selection screen is not displayed, press the Menu button.
Note

3 Press the OK button.

The Set./Adj. Menu is displayed.

Adjustments for Better Print Quality

4 Press ▲ or ▼ to select Adjust Printer, and then press the OK button.

5 Press ▲ or ▼ to select Head Posi. Adj., and then press the OK button.

6 Press ▲ or ▼ to select Auto(Standard) or Auto(Advanced), and then press the OK button.

A test pattern is printed for adjustment.
Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger.

7 If you are printing on sheets smaller than A2 size for Auto(Advanced), a confirmation message is dis-
played requesting you to continue printing. Press the OK button and follow the instructions displayed.

Adjusting the Printhead

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 Selecting a Feed Amount Adjustment Method iPF770 Series

Adjusting the feed amount

Selecting a Feed Amount Adjustment Method .............................................................................................. 80
Adjusting Line Length .................................................................................................................................... 81

Selecting a Feed Amount Adjustment Method

Methods of adjusting the amount paper is fed are set in Adj. Priority.
Adjust Adj. Priority to suit your particular printing application.
• Print Quality: Adjusts the feed amount to reduce banding across the sheet in printed documents.
Adj. Quality settings are applied. When Adj. Fine Feed is executed, the Adj. Fine Feed settings are applied
in addition to the Adj. Quality settings.
• Print Length: Adjusts the feed amount for better accuracy of lines in printed documents.
The settings of A:High or B:Standard/Draft in Adjust Length are applied.
Adjustments for Better Print Quality

• Automatic: Print Quality or Print Length is selected, depending on Print Priority as selected in the printer
driver at the time of printing.
Image or Office Document: Print Quality is selected.
Line Drawing/Text: Print Length is selected.

• Either A:High or B:Standard/Draft in the Adjust Length menu is applied, depending on printer driver settings at
the time of printing.
Note
• If you have selected Easy Settings in the printer driver, follow these steps to confirm the Print Priority setting.
• Windows: Click View Settings on the Main tab to display the View Settings dialog box.
• Mac OS: Click View set. on the Main pane to display the View set. dialog box.

Follow these steps to configure the settings.

Adjusting the feed amount

1 Load the paper.

• Attaching the Roll Holder to Rolls ➔ P.12
• Loading Rolls in the Printer ➔ P.14
• Loading Sheets in the Printer ➔ P.20

2 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Settings/Adj. tab ( ).

• If the Tab Selection screen is not displayed, press the Menu button.
Note

3 Press the OK button.

The Set./Adj. Menu is displayed.

4 Press ▲ or ▼ to select Adjust Printer, and then press the OK button.

5 Press ▲ or ▼ to select Feed Priority, and then press the OK button.

80
6 Press ▲ or ▼ to select Adj. Priority, and then press the OK button.

Basic Guide
iPF770 Series Adjusting Line Length

7 Press ▲ or ▼ to select Automatic, Print Quality, or Print Length, and then press the OK button.

Adjusting Line Length

To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the
amount that paper is advanced.
There are two options in Adjust Length : AdjustmentPrint and Change Settings.
• AdjustmentPrint
After a test pattern is printed, you will measure the discrepancy based on the results of printing.
• Change Settings
No test pattern is printed. Instead, you will measure a document already printed to determine the discrepancy.

Additionally, two modes are available in both AdjustmentPrint and Change Settings : A:High or B:Standard/
Draft. Choose the mode that suits your particular printing application.
• A:High

Adjustments for Better Print Quality

This setting is applied when Highest or High is selected in Print Quality in the printer driver.
• B:Standard/Draft
This setting is applied when Standard or Fast is selected in Print Quality in the printer driver.

• Always check the Adj. Priority values before using Adjust Length. (See "Selecting a Feed Amount Adjustment
Method.") ➔ P.80
Note
• Use paper of the same type and size for adjustment as you will use for printing.
Paper to Prepare
When Using Rolls • An unused roll at least 10 inches wide
• High-precision ruler
When Using Sheets • One sheet of unused paper of at least A4/Letter size

Adjusting the feed amount

• High-precision ruler

Perform adjustment as follows.

1 Load the paper.

• Attaching the Roll Holder to Rolls ➔ P.12
• Loading Rolls in the Printer ➔ P.14
• Loading Sheets in the Printer ➔ P.20

• Always make sure the loaded paper matches the type of paper specified. Adjustment cannot be com-
pleted correctly unless the loaded paper matches the settings.
Important

2 On the Tab Selection screen of the Control Panel, press ◀ or

▶ to select the Settings/Adj. tab ( ).

• If the Tab Selection screen is not displayed, press the Menu button.
Note

81
3 Press the OK button.
The Set./Adj. Menu is displayed.

Basic Guide
 Adjusting Line Length iPF770 Series

4 Press ▲ or ▼ to select Adjust Printer, and then press the OK button.

5 Press ▲ or ▼ to select Feed Priority, and then press the OK button.

6 Press ▲ or ▼ to select Adjust Length, and then press the OK button.

7 Press ▲ or ▼ to select AdjustmentPrint or Change Settings,

Millimeter Inch
and then press the OK button.
When you select AdjustmentPrint, a test pattern is printed for
you to measure the scale and calculate the discrepancy. The
scale bar prints Millimeter in 50 mm increments and Inch in 1-
inch increments.
Adjustments for Better Print Quality

• A test pattern is printed in black when you choose A:High or in magenta if you choose B:Standard/
Draft.
Note
• To cancel printing the test pattern for adjustment, hold down the Stop button. When "Stop printing?" is
displayed, press ▲ or ▼ to select Yes, and then press the OK button.

8 Press ▲ or ▼ to enter the amount of discrepancy, and then press the OK button.
If the scale is shorter than the actual size, use a positive setting value. If it is longer, use a negative value.
The feed amount can be adjusted in 0.02% increments.
Adjusting the feed amount

82

Basic Guide
iPF770 Series Clearing Jammed Roll Paper

Troubleshooting
Problems Regarding Paper
Clearing Jammed Roll Paper ......................................................................................................................... 83
Clearing a Jammed Sheet ............................................................................................................................. 86
Clearing Jammed Paper (Paper Feed Slot) ................................................................................................... 89
Roll paper cannot be inserted into the Paper Feed Slot ................................................................................ 90
Cannot load sheets ........................................................................................................................................ 91
Paper is not cut neatly ................................................................................................................................... 91
Paper is not cut .............................................................................................................................................. 91
Depression on the leading edge is left .......................................................................................................... 91
The size of clear film cannot be detected ..................................................................................................... 91
Roll Paper is Continuously Ejected ................................................................................................................ 92

Clearing Jammed Roll Paper

If paper from a roll becomes jammed, "Paper jam." is shown on the Display Screen of the Control Panel. Remove
the jammed paper as follows.

1 Positioning your hands as shown, open the Roll Cov-

er.

Troubleshooting
Problems Regarding Paper
2 Cut the loaded roll paper with regular scissors or the
like.

• When cutting paper, be careful to avoid injury or damage to the printer.

Caution

83

Basic Guide
 Clearing Jammed Roll Paper iPF770 Series

3 Push the Release Lever back.

4 Remove the jammed paper.

• If paper is jammed inside the Top Cover

1. Open the Top Cover and move the Carriage

to the left or right side manually, away from
the jam.
Troubleshooting
Problems Regarding Paper

• Do not move the Carriage over jammed paper. This may damage the Printhead.
Important

2. Clear any jammed paper from inside the Top Cover.

After removing the paper, make sure there are no other scraps of paper in the printer.

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iPF770 Series Clearing Jammed Roll Paper

3. Close the Top Cover.

• Do not touch the Linear Scale (a) or Carriage

Shaft (b). This may stain your hands and dam- b a
Important age the printer.

Troubleshooting
Problems Regarding Paper
• If paper from a roll is jammed by the Paper Feed Slot
Remove the jammed paper from the Paper Feed
Slot.
After removing the paper, make sure there are no
other scraps of paper in the printer.

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Basic Guide
 Clearing a Jammed Sheet iPF770 Series

• If the paper is jammed by the Ejection Guide

Remove the jammed paper from the Output Tray.
After removing the paper, make sure there are no
other scraps of paper in the printer.

5 Pull the Release Lever forward.

Troubleshooting

Clearing a Jammed Sheet

Problems Regarding Paper

If a sheet becomes jammed, "Paper jam." is shown on the Display Screen of the Control Panel. Remove the jam-
med paper as follows.

1 Push the Release Lever back.

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Basic Guide
iPF770 Series Clearing a Jammed Sheet

2 Remove the jammed paper.

• If paper is jammed inside the Top Cover

1. Open the Top Cover and move the Carriage

to the left or right side manually, away from
the jam.

Troubleshooting
• Do not move the Carriage over jammed paper. This may damage the Printhead.
Important

2. Clear any jammed paper from inside the Top Cover.

After removing the paper, make sure there are no other scraps of paper in the printer.

3. Close the Top Cover.

Problems Regarding Paper

87

Basic Guide
 Clearing a Jammed Sheet iPF770 Series

• Do not touch the Linear Scale (a) or Carriage

Shaft (b). This may stain your hands and dam- b a
Important age the printer.

• If the paper is jammed by the Paper Feed Slot

Remove the jammed paper from the Paper Feed
Slot.
Troubleshooting

After removing the paper, make sure there are

no other scraps of paper in the printer.
Problems Regarding Paper

• If the paper is jammed by the Ejection Guide

Remove the jammed paper from the Output Tray.
After removing the paper, make sure there are no
other scraps of paper in the printer.

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Basic Guide
iPF770 Series Clearing Jammed Paper (Paper Feed Slot)

3 Pull the Release Lever forward.

Clearing Jammed Paper (Paper Feed Slot)

Follow these steps to remove any scraps left in the Paper Feed Slot after you clear jammed sheets or roll paper.

1 Turn the printer off. (See "Turning the Printer On and Off.") ➔ User's Guide

2 Push the Release Lever back.

3 Positioning your hands as shown, open the Roll Cov- Troubleshooting

Problems Regarding Paper
er.

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Basic Guide
 Roll paper cannot be inserted into the Paper Feed Slot iPF770 Series

4 Fold an A4 sheet lengthwise four times and insert it

through the gap of the Paper Feed Slot. Push the
scrap out toward the Platen.

5 Remove the scrap when it is pushed out onto the Platen.

6 If any scraps remain inside the paper feed slot, repeat steps 4 and 5.

7 Holding it at the positions indicated, close the Roll

Cover.
Troubleshooting
Problems Regarding Paper

8 Pull the Release Lever forward.

Roll paper cannot be inserted into the Paper Feed Slot

Cause Corrective Action
The roll paper is warped. Straighten out curls and reload the roll.
Paper is jammed by the paper feed slot. Remove the jammed paper.
(See "Clearing Jammed Roll Paper.") ➔ P.83
90 (See "Clearing a Jammed Sheet.") ➔ P.86
The paper source selection is incorrect. Press the Load button and select the paper source.

Basic Guide
iPF770 Series Cannot load sheets

Cannot load sheets

Cause Corrective Action
The paper source selection is incorrect. Press the Load button and select the paper source.

Paper is not cut neatly

Cause Corrective Action
The paper is bent or curled at the cut posi- Straighten out any curling by the edges of the paper.
tion.
Paper rises by the ends of the cut position Reload the paper correctly.
before it is cut.
You are using paper that cannot be cut with Specify Manual in Cutting Mode in the Control Panel menu and use scissors or a
the Cutter Unit. cutting tool to cut the roll after printing.
(See "Specifying the Cutting Method for Rolls.") ➔ User's Guide
Cut Speed is not configured correctly in the Change the Cut Speed setting in the Control Panel menu.
Control Panel menu. (See "Menu Structure.") ➔ P.48
During cutting, printed documents fall out at In the Control Panel menu, set Cutting Mode to Eject. Hold documents after print-
an angle. ing, as they are cut.
(See "Specifying the Cutting Method for Rolls.") ➔ User's Guide

Paper is not cut

Troubleshooting
Cause Corrective Action
In the printer driver, No or Print Cut Guideline is specified Specify Yes in Automatic Cutting in the printer driver.
in Automatic Cutting. (See "Page Setup Sheet (Windows).") ➔ User's Guide
(See "Paper Detailed Settings Dialog Box (Mac OS).") ➔ User's Guide
In the Control Panel menu, Cutting Mode is set to Eject If the Cutting Mode is Eject, press the Cut button to cut the paper.
or Manual. If the Cutting Mode is Manual, cut rolls with scissors or the like.
(See "Specifying the Cutting Method for Rolls.") ➔ User's Guide

Problems Regarding Paper

Depression on the leading edge is left
Cause Corrective Action
Keeping a roll in the printer for a long time When printing quality is most important, we recommend setting TrimEdge Reload to
without printing on it may leave a depres- On or Automatic so that the paper edge is automatically cut before printing.
sion on the leading edge. (See "Menu Structure.") ➔ P.48

The size of clear film cannot be detected

Cause Corrective Action
The Platen is soiled with ink or other substances. Open the Top Cover and clean the entire Platen.
(See "Cleaning Inside the Top Cover.") ➔ P.39

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Basic Guide
 Roll Paper is Continuously Ejected iPF770 Series

Roll Paper is Continuously Ejected

Cause Corrective Action
Although sheets are After roll ejection stops, follow these steps to reload the roll.
selected as the paper
source, a roll was ad- 1. Push the Release Lever back.
vanced. 2. Open the Roll Cover.
3. Using both hands, rotate the Roll Holder toward the back to rewind the roll. At this time, ensure that
both ends of the roll are rewound evenly.
4. Pull the Release Lever forward.
5. Load the roll. At this time, be sure to press the Load button and select "Load Roll Paper".
(See "Loading Rolls in the Printer.") ➔ P.14
Troubleshooting
Problems Regarding Paper

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Basic Guide
iPF770 Series The Data lamp on the Control Panel does not light up

Printing does not start

The Data lamp on the Control Panel does not light up .................................................................................. 93
The printer does not respond even if print jobs are sent ............................................................................... 93
Ink Filling.. is displayed ................................................................................................................................. 93
The display screen indicates Agitating ......................................................................................................... 93

The Data lamp on the Control Panel does not light up

Cause Corrective Action
The printer is not Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer.
on.
The target printer • In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing
was not selected again.
when printing.
• In Mac OS, open the dialog box of the printer driver, select the printer from the list of Printer, and try print-
ing again.
The print job is • In Windows, restart the print job as follows.
paused.
1. Click the printer icon in the Devices and Printers window.
2. Click See what's printing to open a window.
3. Click Pause Printing in the Printer menu to clear the check box.

Troubleshooting
Note, depending on the version, restart the print job as follows.

1. Right-click the printer icon in the Printers and Faxes (or Printers) window.
2. Click Resume Printing in the menu.

• In Mac OS, restart the print job as follows.

Printing does not start

1. Click Print & Scan. (This is identified as Printers & Scanners or Print & Fax in other versions of Mac
OS.)
2. Select the printer, and then Resume Printer (or Resume ) in the Printers menu to restart the print job.

The printer does not respond even if print jobs are sent
Cause Corrective Action
In the Control Panel menu, Pause Print is On. Set Pause Print to Off.
(See "Pausing Printing.") ➔ User's Guide
In the Control Panel menu, Use USB or Use Ethernet is set to Off. Set Use USB or Use Ethernet to On.
(See "Menu Settings.") ➔ User's Guide

Ink Filling.. is displayed

Cause Corrective Action
The printer was forced off during operation. Wait until the system has been filled with ink.

The display screen indicates Agitating

Cause Corrective Action
Ink agitation is in progress. Please wait until ink agitation is finished.
The time for agitation varies depending on how long the printer has been off.
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Basic Guide
 An error message is shown on the Display Screen iPF770 Series

The printer stops during a print job

An error message is shown on the Display Screen ....................................................................................... 94
The printer ejects blank, unprinted paper ..................................................................................................... 94

An error message is shown on the Display Screen

Cause Corrective Action
The last portion of roll paper was used during a print job, and paper Remove the used roll and insert a new roll.
could not be advanced because the trailing edge is taped to the (See "Removing the Roll from the Printer.") ➔ P.17
roll. (See "Removing the Roll Holder from Rolls.") ➔ User's Guide
(See "Loading and Printing on Rolls.") ➔ User's Guide

The printer ejects blank, unprinted paper

Cause Corrective Action
The leading edge of the roll paper was cut The leading edge of rolls may be cut to straighten it if Trim Edge First is set to a value
to straighten it. other than Off in the Control Panel menu.
(See "Cutting the Leading Edge of Roll Paper Automatically.") ➔ User's Guide
The Printhead nozzles are clogged. Print a test pattern to check the nozzles and make sure the Printhead is in good condi-
tion for printing.
(See "Checking for Nozzle Clogging.") ➔ User's Guide
Troubleshooting

A print job was received from an incom- Use the correct imagePROGRAF printer driver for the printer and try printing again.
patible printer driver.
The printer has received print data that in- In the Control Panel, set Auto Rotate to Off and print again.
cludes HP RTL commands when Auto (See "Menu Settings.") ➔ User's Guide
Rotate is On in the Control Panel menu.
The printer is damaged. Contact your Canon dealer for assistance.
The printer stops during a print job

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Basic Guide
iPF770 Series Printing is faint

Problems with the printing quality

Printing is faint ............................................................................................................................................... 95
Paper rubs against the Printhead .................................................................................................................. 96
The edges of the paper are dirty ................................................................................................................... 96
The surface of the paper is dirty .................................................................................................................... 97
The back side of the paper is dirty ................................................................................................................ 97
Printed colors are inaccurate ......................................................................................................................... 97
Banding in different colors occurs ................................................................................................................. 98
Colors in printed images are uneven ............................................................................................................. 98
Image edges are blurred or white banding occurs ....................................................................................... 99
The contrast becomes uneven during printing .............................................................................................. 99
The length of printed images is inaccurate in the feeding direction ........................................................... 100
Images are printed crooked ........................................................................................................................ 100
Documents are printed in monochrome ...................................................................................................... 100
Line thickness is not uniform ........................................................................................................................ 100
Lines are misaligned .................................................................................................................................... 101

Printing is faint
Cause Corrective Action
You may be printing on the Print on the printing surface.
wrong side of the paper.

Troubleshooting
The Printhead nozzles are Print a test pattern to check the nozzles and see if they are clogged.
clogged. (See "Checking for Nozzle Clogging.") ➔ User's Guide
To check for nozzles after printing, set Frequency in Nozzle Check in the Control Panel menu to
a setting other than Off.
Furthermore, to have a warning displayed depending on the result of the nozzle check, set Warn-
ing in Nozzle Check in the Control Panel menu to On.
Note that when Warning is set to On, printing may stop depending on the content of the warning.
(See "Menu Settings.") ➔ User's Guide

Problems with the printing quality

Because the printer was left After the ink tanks have been installed for 24 hours, run Head Cleaning B from the Control Pan-
without ink tanks installed for el.
some time, ink has become (See "Cleaning the Printhead.") ➔ P.41
clogged in the ink supply sys-
tem.
Paper is jammed inside the Top Follow the steps below to remove the jammed piece of paper inside the Top Cover.
Cover.
1. Open the Top Cover and make sure the Carriage is not over the Platen.
2. Remove any scraps of paper inside the Top Cover.
(See "Clearing Jammed Roll Paper.") ➔ P.83
(See "Clearing a Jammed Sheet.") ➔ P.86
3. Close the Top Cover.
The ink was not dry when pa- Specify a longer drying period in the Control Panel menu, in Paper Details > Roll DryingTime.
per was cut. (See "Menu Settings.") ➔ User's Guide
Printing may be faint if Print In Advanced Settings of the printer driver, choose Highest or High in Print Quality.
Quality in Advanced Settings Printing in Fast or Standard mode is faster and consumes less ink than in Highest or High
in the printer driver is set to modes, but the printing quality is lower.
Standard or Fast. (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") ➔ User's Guide
You are printing on paper that In the Control Panel menu, set CutDustReduct. in Paper Details to On.
tends to generate dust when (See "Reducing Dust from Cutting Rolls.") ➔ User's Guide
cut.

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Basic Guide
 Paper rubs against the Printhead iPF770 Series

Paper rubs against the Printhead

Cause Corrective Action
The type of paper specified in the Load paper of the same type as you have specified in the printer driver.
printer driver does not match the (See "Loading Rolls in the Printer.") ➔ P.14
type loaded in the printer. (See "Loading Sheets in the Printer.") ➔ P.20
Make sure the same type of paper is specified in the printer driver as you have loaded in the
printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.
Paper has been loaded incorrectly, Reload the paper.
causing it to wrinkle. (See "Loading Rolls in the Printer.") ➔ P.14
(See "Loading Sheets in the Printer.") ➔ P.20
The Printhead is set too low in the In the Control Panel menu, set Head Height to Automatic.
Control Panel menu. (See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
You are printing on heavyweight For paper-based media such as Heavyweight Coated Paper, set the VacuumStrngth to
paper or paper that curls or wrin- Strong or Strongest in the Control Panel menu. If the paper still rubs against the printhead,
kles easily after absorbing ink. set the Head Height in the Control Panel menu to a higher value than the current setting.
(See "Adjusting the Vacuum Strength.") ➔ User's Guide
(See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
For film-based media such as Tracing Paper, set the VacuumStrngth to Standard, Strong or
Strongest in the Control Panel menu. If the paper still rubs against the printhead, set the
Troubleshooting

Head Height in the Control Panel menu to a higher value than the current setting.
(See "Adjusting the Vacuum Strength.") ➔ User's Guide
(See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
When printing on paper 0.1 mm (0.004 in) thick or less, choose a VacuumStrngth setting of
Weakest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a
higher Head Height setting.
(See "Adjusting the Vacuum Strength.") ➔ User's Guide
(See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
Problems with the printing quality

When you have loaded paper, the Be sure to select the correct type of paper in the Control Panel menu when loading paper.
paper you have loaded does not (See "Loading Rolls in the Printer.") ➔ P.14
match the type selected on the (See "Loading Sheets in the Printer.") ➔ P.20
Control Panel.

The edges of the paper are dirty

Cause Corrective Action
The Platen has become dirty after Open the Top Cover and clean the Platen.
borderless printing or printing on (See "Cleaning Inside the Top Cover.") ➔ P.39
small paper.
The type of paper as specified on Make sure the same type of paper is specified on the printer as in the printer driver.
the printer does not match the type (See "Changing the Type of Paper.") ➔ User's Guide
specified in the printer driver.
Make sure the same paper type is specified in the printer driver as on the printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.
The paper is wrinkled or warped. Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been
printed on previously.
(See "Loading Rolls in the Printer.") ➔ P.14
(See "Loading Sheets in the Printer.") ➔ P.20
A cut line is printed because Cut- If this function is not needed, set CutDustReduct. to Off in the Control Panel menu.
DustReduct. is On in the Control (See "Menu Settings.") ➔ User's Guide
96 Panel menu to reduce cutting dust.

Basic Guide
iPF770 Series The surface of the paper is dirty

Cause Corrective Action

The Printhead is set too low in the In the Control Panel menu, set Head Height to Automatic.
Control Panel menu. (See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
You are printing on heavyweight pa- For paper-based media such as Heavyweight Coated Paper, set the VacuumStrngth to
per or paper that curls or wrinkles Strong or Strongest in the Control Panel menu. If the paper still rubs against the printhead,
easily after absorbing ink. set the Head Height in the Control Panel menu to a higher value than the current setting.
(See "Adjusting the Vacuum Strength.") ➔ User's Guide
(See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
For film-based media such as Tracing Paper, set the VacuumStrngth to Standard, Strong
or Strongest in the Control Panel menu. If the paper still rubs against the printhead, set the
Head Height in the Control Panel menu to a higher value than the current setting.
(See "Adjusting the Vacuum Strength.") ➔ User's Guide
(See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
The Ejection Guide is soiled. Clean the Ejection Guide.
(See "Cleaning the Printer Exterior.") ➔ User's Guide

The surface of the paper is dirty

Cause Corrective Action
The Paper Retainer is soiled. Clean the Paper Retainer.
(See "Cleaning Inside the Top Cover.") ➔ P.39
You are using a paper that In the Control Panel menu, set Roll DryingTime to at least 1 min.
does not dry easily. (See "Menu Settings.") ➔ User's Guide

Troubleshooting
When paper that does not dry easily is used for printing, it may curl during printing and touch the
Output Tray.
In this case, in the Control Panel menu, complete the settings for Dry time and Area in Scan Wait
Time.
However, note that printing will now take longer.
(See "Menu Settings.") ➔ User's Guide

Problems with the printing quality

The back side of the paper is dirty
Cause Corrective Action
The Platen has become dirty after borderless Open the Top Cover and clean the Platen.
printing or printing on small paper. (See "Cleaning Inside the Top Cover.") ➔ P.39
The Platen has become soiled because you Set Width Detection to On in the Control Panel menu, and then open the Top
have set Width Detection to Off in the Control Cover and clean the Platen.
Panel menu. (See "Cleaning Inside the Top Cover.") ➔ P.39
Open the Top Cover and clean the Platen. After this, manually advance the roll
onto the Platen before printing.
(See "Cleaning Inside the Top Cover.") ➔ P.39
(See "Feeding Roll Paper Manually.") ➔ User's Guide
The Paper Retainer is soiled. Clean the Paper Retainer.
(See "Cleaning Inside the Top Cover.") ➔ P.39
BordlessOversize is set to Standard in the Set BordlessOversize to Little in the Control Panel menu.
Control Panel menu. (See "Menu Settings.") ➔ User's Guide

Printed colors are inaccurate

Cause Corrective Action
Color adjustment has not been activated in the In the Advanced Settings of the printer driver, access Color Settings in Color
Advanced Settings of the printer driver. Mode to adjust colors.
(See "Main Sheet (Windows).") ➔ User's Guide
(See "Main Pane (Mac OS).") ➔ User's Guide
97
Colors have not been adjusted on the computer Refer to the computer and monitor documentation to adjust the colors.
or monitor.

Basic Guide
 Banding in different colors occurs iPF770 Series

Cause Corrective Action

Colors have not been adjusted on the computer Adjust the settings of the color management software, referring to the software
or monitor. documentation as needed.
The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged.
(See "Checking for Nozzle Clogging.") ➔ User's Guide
Application Color Matching Priority is set to Click Special Settings in the Layout sheet of the printer driver, and set Applica-
Off in the Windows printer driver. tion Color Matching Priority to On in the dialog box that is displayed.
(See "Layout Sheet (Windows).") ➔ User's Guide
Color may change slightly even on the same Follow these steps to prepare the printing environment.
model of printer if you use a different version of
the firmware or printer driver, or when you print 1. Use the same version of firmware or printer driver.
under different settings or in a different printing 2. Specify the same value for all settings items.
environment.

Banding in different colors occurs

Cause Corrective Action
The paper feed amount is out of ad- Adjust the feed amount.
justment. (See "Adjusting the Feed Amount.") ➔ User's Guide
Printing does not proceed smoothly Exit other applications and cancel other print jobs.
because print jobs are interrupted
during transmission.
In the Control Panel menu, Adj. Pri- Setting Adj. Priority to Print Quality in the Control Panel menu and adjusting the feed
Troubleshooting

ority is set to Print Length. amount may improve results.

(See "Adjusting the Feed Amount.") ➔ User's Guide
The Printhead is out of alignment. Adjust the Printhead alignment.
(See "Automatic Adjustment to Straighten Lines and Colors.") ➔ P.78
The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged.
(See "Checking for Nozzle Clogging.") ➔ User's Guide
Streaks may occur if you set the Choose a higher level of Print Quality in the Advanced Settings of the printer driver and
Problems with the printing quality

Print Quality too low. try printing again.

Printing in Fast or Standard mode is faster and consumes less ink than in Highest or High
modes, but the printing quality is lower.
(See "Giving Priority to Particular Graphic Elements and Colors for Print-
ing.") ➔ User's Guide
The type of paper specified in the Load paper of the same type as you have specified in the printer driver.
printer driver does not match the type (See "Loading Rolls in the Printer.") ➔ P.14
loaded in the printer. (See "Loading Sheets in the Printer.") ➔ P.20
Make sure the same type of paper is specified in the printer driver as you have loaded in the
printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.

Colors in printed images are uneven

Cause Corrective Action
Line Drawing/Text is selected when In Print Priority in the Advanced Settings of the printer driver, choose Image.
printing images in many solid colors.
You are printing on paper that curls Printed colors may appear uneven on the leading edge of paper that is susceptible to curling.
easily. Select a stronger level in VacuumStrngth in the Control Panel menu to increase suction
against the paper, or specify a leading margin of 20 mm (0.79 in) or more.
(See "Adjusting the Vacuum Strength.") ➔ User's Guide
98 Printed colors may be uneven if you Choose a higher level of Print Quality in the Advanced Settings of the printer driver.
set the Print Quality too low. Printing in Fast or Standard mode is faster and consumes less ink than in Highest or High
modes, but the printing quality is lower.

Basic Guide
iPF770 Series Image edges are blurred or white banding occurs

Cause Corrective Action

Printed colors may be uneven if you (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") ➔ User's Guide
set the Print Quality too low.
Color may be uneven between dark Select Unidirectional Printing in the Advanced Settings of the printer driver.
and light image areas.
When borderless printing is used, Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be
the edge of the paper is cut during printed without borders on the left and right sides only. Cut the printed document ejected
printing. Thus, ink density may be from the printer, and then use scissors or a cutting tool to cut away the edges on the top and
slightly uneven at the leading edges. bottom.
Choose a higher level of Print Quality in the Advanced Settings of the printer driver.
(See "Giving Priority to Particular Graphic Elements and Colors for Printing.") ➔ User's Guide
The Printhead is out of alignment. Adjust the Printhead alignment.
(See "Automatic Adjustment to Straighten Lines and Colors.") ➔ P.78
Allowing printed documents to dry To avoid uneven colors, we recommend drying each sheet separately.
on top of each other may cause un-
even colors.
Density may be uneven if you use In Advanced Settings of the printer driver, choose Highest or High in Print Quality.
Glossy Paper or Coated Paper.
The type of paper specified in the Load paper of the same type as you have specified in the printer driver.
printer driver does not match the (See "Loading Rolls in the Printer.") ➔ P.14
type loaded in the printer. (See "Loading Sheets in the Printer.") ➔ P.20
Make sure the same type of paper is specified in the printer driver as you have loaded in the

Troubleshooting
printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.
Scan Wait Time > Area in the Con- When Scan Wait Time > Area is set to Leading edge, colors may be uneven 110–140 mm
trol Panel menu is set to Leading from the leading edge. (The position varies depending on the Print Quality setting.)
edge. In this case, select Scan Wait Time > Area > Entire area.
However, note that printing will now take longer.

Problems with the printing quality

(See "Menu Settings.") ➔ User's Guide

Image edges are blurred or white banding occurs

Cause Corrective Action
The Platen suction is too strong. In the Control Panel menu, reduce the level of VacuumStrngth.
(See "Adjusting the Vacuum Strength.") ➔ User's Guide
Incorrect Printhead alignment value. In the Control Panel menu, set Head Height to a lower height.
(See "Troubleshooting Paper Abrasion and Blurry Images.") ➔ User's Guide
The type of paper specified in the Load paper of the same type as you have specified in the printer driver.
printer driver does not match the (See "Loading Rolls in the Printer.") ➔ P.14
type loaded in the printer. (See "Loading Sheets in the Printer.") ➔ P.20
Make sure the same type of paper is specified in the printer driver as you have loaded in the
printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.

The contrast becomes uneven during printing

Cause Corrective Action
The paper feed amount is out of adjust- Adjust the feed amount.
ment. (See "Adjusting the Feed Amount.") ➔ User's Guide
99

Basic Guide
 The length of printed images is inaccurate in the feeding direction iPF770 Series

Cause Corrective Action

The type of paper specified in the printer Load paper of the same type as you have specified in the printer driver.
driver does not match the type loaded in (See "Loading Rolls in the Printer.") ➔ P.14
the printer. (See "Loading Sheets in the Printer.") ➔ P.20
Make sure the same type of paper is specified in the printer driver as you have loaded
in the printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.

The length of printed images is inaccurate in the feeding direction

Cause Corrective Action
In the Control Panel menu, Adj. Priority Set Adj. Priority to Print Length in the Control Panel menu, and then execute Adjust
is set to Print Quality. Length.
(See "Adjusting the Feed Amount.") ➔ User's Guide
The type of paper specified in the print- Load paper of the same type as you have specified in the printer driver.
er driver does not match the type loa- (See "Loading Rolls in the Printer.") ➔ P.14
ded in the printer. (See "Loading Sheets in the Printer.") ➔ P.20
Make sure the same type of paper is specified in the printer driver as you have loaded in
the printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.
Troubleshooting

Images are printed crooked

Cause Corrective Action
In the Control Panel menu, Skew Check Lv. is set to Loose or Off. In the Control Panel menu, set Skew Check Lv. to Standard.
In the Control Panel menu, Width Detection is set to Off. Set Width Detection to On in the Control Panel menu.
Problems with the printing quality

Documents are printed in monochrome

Cause Corrective Action
In the Advanced Settings of the printer driver, In the Advanced Settings of the printer driver, specify Color in Color Mode
Monochrome, Monochrome (BK ink), or Mon- and try printing again.
ochrome Bitmap is specified in Color Mode.
The Printhead nozzles are clogged. Print a test pattern to check the color ink nozzles and see if they are clogged.
(See "Checking for Nozzle Clogging.") ➔ User's Guide

Line thickness is not uniform

Cause Corrective Action
In the Special Settings dialog box of Access the printer driver Properties dialog box from Print in the File menu of the source
the Windows printer driver, Fast application, and follow these steps to print.
Graphic Process is set to On.
1. Clear the option Open Preview When Print Job Starts on the Main sheet.
2. Clear the option Page Layout on the Layout sheet.
3. Click the Special Settings button in the Layout sheet, open the Special Settings dia-
log box, and set Fast Graphic Process to Off.
The type of paper specified in the Load paper of the same type as you have specified in the printer driver.
printer driver does not match the type (See "Loading Rolls in the Printer.") ➔ P.14
loaded in the printer. (See "Loading Sheets in the Printer.") ➔ P.20
100 Make sure the same type of paper is specified in the printer driver as you have loaded in
the printer.

Basic Guide
iPF770 Series Lines are misaligned

Cause Corrective Action

The type of paper specified in the 1. Press the Stop button and stop printing.
printer driver does not match the type
2. Change the type of paper in the printer driver and try printing again.
loaded in the printer.

Lines are misaligned

Cause Corrective Action
The Printhead alignment is not ad- Adjust the Printhead alignment.
justed. (See "Automatic Adjustment to Straighten Lines and Colors.") ➔ P.78
(See "Manual Adjustment to Straighten Lines and Colors.") ➔ User's Guide
(See "Adjusting Line Misalignment.") ➔ User's Guide
The type of paper specified in the Load paper of the same type as you have specified in the printer driver.
printer driver does not match the (See "Loading Rolls in the Printer.") ➔ P.14
type loaded in the printer. (See "Loading Sheets in the Printer.") ➔ P.20
Make sure the same type of paper is specified in the printer driver as you have loaded in the
printer.

1. Press the Stop button and stop printing.

2. Change the type of paper in the printer driver and try printing again.

Troubleshooting
Problems with the printing quality

101

Basic Guide
 Cannot connect the printer to the network iPF770 Series

Cannot print over a network

Cannot connect the printer to the network ................................................................................................... 102
Cannot print over a TCP/IP network ............................................................................................................. 102
Cannot print over a Bonjour network ........................................................................................................... 102

Cannot connect the printer to the network

Cause Corrective Action
The Ethernet cable 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the print-
is not connected cor- er on. For instructions on connecting the cable, refer to the Setup Guide.
rectly to the printer's
Ethernet port. 2. Make sure the Link indicator is lit.
The bottom indicator is green if the printer is connected via 1000Base-T, while the top indicator is orange
if connected via 100Base-TX and the top indicator is green if connected via 10Base-T.
If the Link indicator is not lit, check the following points.

• Make sure the connection point is on.

• Make sure the end of the Ethernet cable is connected correctly.
Insert the Ethernet cable until it clicks and locks in place.
• Make sure there is no problem with the Ethernet cable.
If there is any problem, replace the Ethernet cable.
Troubleshooting

• Check the communication mode with the connection point.

Although the printer normally detects the communication mode and transmission rate of the communi-
cation point automatically (in auto negotiation mode), sometimes the communication point settings
cannot be detected. In this case, configure the connection method manually, specifying the communi-
cation mode in use.
(See "Configuring the Communication Mode Manually.") ➔ User's Guide

Cannot print over a TCP/IP network

Cannot print over a network

Cause Corrective Action

The printer's IP address is not Make sure the printer's IP address is configured correctly.
configured correctly. (See "Configuring the IP Address Using imagePROGRAF Device Setup Utility.") ➔ User's Guide
(See "Configuring the IP Address Using the Printer Control Panel.") ➔ User's Guide
The printer's TCP/IP network set- Make sure the printer's TCP/IP network settings are configured correctly.
tings are not configured correctly. (See "Configuring the Printer's TCP/IP Network Settings With RemoteUI.") ➔ User's Guide
The computer you are trying to Make sure the computer's TCP/IP network settings are configured correctly.
print from is not configured cor- (See "Configuring the Printer Driver Destination (Windows).") ➔ User's Guide
rectly. (See "Configuring the Destination in TCP/IP Networks (Mac OS).") ➔ User's Guide

Cannot print over a Bonjour network

Cause Corrective Action
The computer you are trying to Make sure the computer is configured correctly.
print from is not configured cor- (See "Configuring the Destination for Bonjour Network (Mac OS).") ➔ User's Guide
rectly.
The computer and printer are Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router.
not on the same network. Make sure the computer and printer are on the same network. For information about network set-
tings, ask your network administrator.

102

Basic Guide
iPF770 Series The computer does not recognize the printer

Installation problems
The computer does not recognize the printer ............................................................................................. 103
Removing Installed Printer Drivers ............................................................................................................... 103

The computer does not recognize the printer

Cause Corrective Action
In the Control Panel menu, Use USB or Use Ethernet is set to Off. Set Use USB or Use Ethernet to On.
(See "Menu Settings.") ➔ User's Guide

Removing Installed Printer Drivers

Follow these steps to remove installed printer drivers and utilities.

Removing printer drivers (Windows)

Remove the printer driver as follows.

• The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version
of Windows.
Note

1 From the Windows start menu, select All Programs > Canon Printer Uninstaller > imagePROGRAF

Troubleshooting
Printer Driver Uninstaller to display the Delete Printer window.

2 Select the printer in the list and click Delete.

3 Click Yes after the Warning message is displayed.

4 Make sure that the printer has been removed from the list, and then click Exit.

Installation problems
Removing imagePROGRAF Status Monitor (Windows)
Remove imagePROGRAF Status Monitor as follows.

• The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version
of Windows.
Note

1 Select Control Panel from the start menu.

2 Select Uninstall a program.

• If the User Account Control dialog box is displayed, click Yes.

Note

3 Select imagePROGRAF Status Monitor, and then click the Uninstall button.

Removing imagePROGRAF Device Setup Utility (Windows)

Remove imagePROGRAF Device Setup Utility as follows.

• The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version
of Windows.
Note 103

Basic Guide
 Removing Installed Printer Drivers iPF770 Series

1 From the Windows start menu, select All Programs > imagePROGRAF Device Setup Utility > Uninstal-
ler (imagePROGRAF Device Setup Utility) to start the wizard.

2 In the wizard window, click Delete, and then click Next.

3 Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility.
Troubleshooting
Installation problems

104

Basic Guide
iPF770 Series With HP-GL/2, printing is misaligned

HP-GL/2 problems
With HP-GL/2, printing is misaligned ........................................................................................................... 105
Lines or images are missing in printed HP-GL/2 jobs. ................................................................................ 105
Lines are printed too thick or thin in HP-GL/2 print jobs .............................................................................. 105
HP-GL/2 jobs are printed in monochrome (or color) ................................................................................... 105
Printed colors of lines are inaccurate during HP-GL/2 printing ................................................................... 105
HP-GL/2 jobs are printed 6 mm larger than specified ................................................................................. 106
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ....................................... 106
HP-GL/2 printing takes a long time .............................................................................................................. 106
Replotting with HP-GL/2 jobs is not possible. .............................................................................................. 106
The printer stops when printing a HP-GL/2 job (the carriage stops moving) .............................................. 106

With HP-GL/2, printing is misaligned

Cause Corrective Action
The plotter origin is incorrect. Check the printing commands.
The Margin setting in the Control Panel menu is incorrect. Adjust the Margin setting values in the Control Panel menu.
(See "Menu Settings.") ➔ User's Guide

Lines or images are missing in printed HP-GL/2 jobs.

Troubleshooting
Cause Corrective Action
The memory is full. Check the size of the data in the print job.
An HP-GL/2 command not supported by this printer was received. Check the print job and settings.
The printer has received print data that includes HP RTL commands In the Control Panel, set Auto Rotate to Off and print again.
when Auto Rotate is On in the Control Panel menu. (See "Menu Settings.") ➔ User's Guide
PageSizeProcess1 in the Control Panel menu is set to On. Set PageSizeProcess1 to Off in the Control Panel menu.
(See "Menu Settings.") ➔ User's Guide

HP-GL/2 problems
Lines are printed too thick or thin in HP-GL/2 print jobs
Cause Corrective Action
The Width setting in the Control Change the Width setting configured in Pen no. of the Palette A or Palette B selected in
Panel menu is incorrect. the Control Panel menu.
(See "Menu Settings.") ➔ User's Guide
ThickenFineLines in the Control If fine lines are printed faintly, setting ThickenFineLines to On will print the lines more dis-
Panel menu is set to Off. tinctly.
(See "Menu Settings.") ➔ User's Guide

HP-GL/2 jobs are printed in monochrome (or color)

Cause Corrective Action
The Color Mode setting in Check the Color Mode setting in the Control Panel menu.
the Control Panel menu is (See "Menu Settings.") ➔ User's Guide
incorrect. However, for optimal Printhead performance, the printer consumes trace amounts of color ink even
when Monochrome is selected as Color Mode.

Printed colors of lines are inaccurate during HP-GL/2 printing

Cause Corrective Action
AdjustFaintLines is On in the Con- Setting AdjustFaintLines to Off in the Control Panel menu may help produce the expected
trol Panel menu. results. However, lines in some colors may appear broken. 105

Basic Guide
 HP-GL/2 jobs are printed 6 mm larger than specified iPF770 Series

HP-GL/2 jobs are printed 6 mm larger than specified

Cause Corrective Action
The page size of the HP-GL/2 print job, as created in the source appli- In the Control Panel menu, set PageSizeProcess1 to On.
cation, is incorrect. (See "Menu Settings.") ➔ User's Guide

HP-GL/2 jobs are printed at maximum size, even if a standard size is specified
Cause Corrective Action
The page size of the HP-GL/2 print job, as created In the Control Panel menu, set PageSizeProcess2 or Conserve Paper to On.
in the source application, is incorrect. The layout will be changed to the optimal layout.
(See "Menu Settings.") ➔ User's Guide

HP-GL/2 printing takes a long time

Cause Corrective Action
Large print jobs with a lot of data take longer to print. Please wait a while until printing is finished.
A job was printed when Input Resolution in the Con- In the Control Panel menu, set Input Resolution to 300dpi and print
trol Panel menu was set to 600dpi. again.
(See "Menu Settings.") ➔ User's Guide

Replotting with HP-GL/2 jobs is not possible.

Troubleshooting

Cause Corrective Action

The data was lost because of replot- Data for replotting is lost after the following operations. In this case, send the print job again.
ting.
• The memory buffer was cleared from the Control Panel.
• The printer was turned off.
• The printer has received a new HP-GL/2 print job.
• Printing has been canceled
HP-GL/2 problems

The printer stops when printing a HP-GL/2 job (the carriage stops moving)
Cause Corrective Action
The printer is analyzing the print job. Please wait a while until printing is finished.
A job was printed when Input Resolution in the Con- In the Control Panel menu, set Input Resolution to 300dpi and print again.
trol Panel menu was set to 600dpi. (See "Menu Settings.") ➔ User's Guide

106

Basic Guide
iPF770 Series The printer does not go on

Other problems
The printer does not go on ........................................................................................................................... 107
If the Printer Makes a Strange Sound .......................................................................................................... 107
Messages advising to check the maintenance cartridge are not cleared .................................................. 107
The printer consumes a lot of ink ................................................................................................................. 107
Ink Level Detection ...................................................................................................................................... 108

The printer does not go on

Cause Corrective Action
The printer is unplugged. Plug the power cord into the outlet, and then turn on the printer.
The specified voltage is not supplied. Check the voltage of the outlet and breaker.
(See "Specifications.") ➔ User's Guide

If the Printer Makes a Strange Sound

Cause Corrective Action
The printer The following sounds do not indicate a problem with the printer.
makes a sound
during opera- • There is a sound of suction from the Platen

Troubleshooting
tion. To prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under it.
• There is a sound when a different size of paper is used and when the Carriage goes from side to side
When paper of a different size is used, a valve is automatically activated to switch the area for paper suction,
which may make a sound. This mechanism prevents suction from Vacuum holes where there is no paper.
In addition, ink is ejected in sync with the movement of the Carriage back and forth to ensure optimal ink flow.
At this time, the valve automatically switches the area for paper suction, which may make a sound.
• Roll paper makes a fluttering sound during printing

Other problems
There may be a fluttering sound when large paper is advanced.
• If you suddenly hear the tone for cleaning operations
At regular intervals, for printer maintenance, cleaning operations will begin automatically, even if the printer is
in Sleep mode.
• If you suddenly hear the tone for ink agitation
At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the printer is in
Sleep mode.
The ink is also agitated automatically under the following conditions. Note that other operations are not possi-
ble while "Agitating" is displayed on the control panel.

• After the printer is turned on

In other cases, contact your Canon dealer.

Messages advising to check the maintenance cartridge are not cleared

Cause Corrective Action
The printer has not detected the new Mainte- Remove the new Maintenance Cartridge you have just installed and insert it
nance Cartridge that was used to replace the old again firmly.
one. (See "Replacing the Maintenance Cartridge.") ➔ P.35

The printer consumes a lot of ink

Cause Corrective Action
107
Many full-page color images In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not
are printed. indicate a problem with the printer.

Basic Guide
 Ink Level Detection iPF770 Series

Cause Corrective Action

Head Cleaning B in the Con- Head Cleaning B in the Control Panel menu consumes a lot of ink. This does not indicate a prob-
trol Panel menu is executed lem with the printer. Unless the printer has been moved or stored for a long period or you are
frequently. troubleshooting Printhead problems, we recommend not performing Head Cleaning B, to the ex-
tent possible.
You have just finished initial in- After initial installation or at the first-time use after transfer, ink flows into the system between the
stallation, when more ink is Ink Tank and Printhead.
consumed to fill the system. Although the amount of remaining ink may drop as a result, it does not indicate a problem.
The Printhead nozzles are Check for nozzle clogging.
clogged. (See "Checking for Nozzle Clogging.") ➔ User's Guide

Ink Level Detection

Ink level detection will be deactivated if you load ink tanks once emptied.

Ink level detection

Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during
printing, which prevents printer damage. (See "Ink Tanks.") ➔ User's Guide
This function will not work correctly if you use refill ink tanks. As a result, printing stops. Thus, before using refill ink
tanks, you must cancel the ink level detection.
Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not
liable for any damage that may occur as a result of refilling ink.

• After ink level detection has been released, this function cannot be reactivated for currently loaded Ink Tank. To
Troubleshooting

use ink level detection again, replace the Ink Tank with new ones specified for use with the printer.
Important
• Repeatedly removing and inserting an Ink Tank may damage the connection between the Ink Tank and the print-
er, which may cause ink leakage from the Ink Tank and damage the printer.

Releasing ink level detection

1 On the Display Screen, a message indicates that the ink level

Other problems

cannot be detected. After checking the message, press the ▶

button.

2 Press ▲ or ▼ to select Information, and then press the OK but-

ton.

108

Basic Guide
iPF770 Series Ink Level Detection

3 A confirmation message is shown on the Display Screen about

releasing ink level detection. After checking the message, press
the ▶ button.

4 After checking the message, press the ▶ button.

5 Press ▲ or ▼ to select Yes, and then press the OK button.

Troubleshooting
6 Check the message and press the ▶ button.

Other problems
7 Check the message and press the ▶ button.

8 Press ▲ or ▼ to select Yes, and then press the OK button.

109

Basic Guide
 Ink Level Detection iPF770 Series

9 A confirmation message about updating ink information is shown

on the Display Screen. After checking the message, press the ▶
button.

10 Press ▲ or ▼ to select Yes, and then press the OK button.

Ink level detection is now released.

Troubleshooting
Other problems

110

Basic Guide
iPF770 Series Paper mismatch

Error Message
Messages regarding paper
Paper mismatch ........................................................................................................................................... 111
MediaType Mismatch ................................................................................................................................... 111
The paper is too small. ................................................................................................................................. 112
The paper is too small. ................................................................................................................................. 112
PaprWidth Mismatch .................................................................................................................................... 113
Paper size not detected. .............................................................................................................................. 113
Insufficient paper for job .............................................................................................................................. 114
This paper cannot be used. ......................................................................................................................... 114
Roll printing is selected. ............................................................................................................................... 114
Roll printing is selected, but sheets are loaded. ......................................................................................... 115
The roll is empty. .......................................................................................................................................... 115
Sheet printing is selected. ........................................................................................................................... 115
Regular printing is selected, but a roll is loaded. ........................................................................................ 115
Paper jam ..................................................................................................................................................... 116
Paper is crooked. ......................................................................................................................................... 116
Paper not aligned with right guide. .............................................................................................................. 117
Cannot detect papr ...................................................................................................................................... 117
Leading edge detection error. ..................................................................................................................... 117
Paper cutting failed. ..................................................................................................................................... 117
End of paper feed. ....................................................................................................................................... 118
Rel lever is in wrong position. ...................................................................................................................... 118

Error Message
Borderless printng not possible. .................................................................................................................. 118
Paper position not suitable for borderless printing. ..................................................................................... 118
Roll paper is not securely in contact with roll holder. .................................................................................. 119

Paper mismatch

Messages regarding paper

Cause Corrective Action
You tried to print a test pattern for printer ad- When printing a test pattern for adjustment, use sheets of the same size and type
justment on several sheets, but sheets of dif- of paper, in the required quantity.
ferent types or sizes of paper were used. Press ▲ or ▼ to select Change Paper, press the OK button, and replace the pa-
per.
(See "Loading and Printing on Sheets.") ➔ User's Guide
The printer now starts printing the test pattern.
Press ▲ or ▼ to select Stop Printing, and then press the OK button.

MediaType Mismatch
Cause Corrective Action
When Detect Mismatch in the Control Pan- Follow these steps to ensure the paper type matches on the printer and in the printer
el menu is set to Pause, the type of paper driver.
loaded does not match the type specified in
the printer driver. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button.
2. Change the paper type setting in the printer driver to the type loaded in the printer
and try printing again.
Follow these steps to ensure the paper type matches on the printer and in the printer
driver.
111
1. Press ▲ or ▼ to select Change Paper, and then press the OK button.

Basic Guide
 The paper is too small. iPF770 Series

Cause Corrective Action

When Detect Mismatch in the Control Pan- 2. Replace the loaded paper with paper of the type and size you have specified in
el menu is set to Pause, the type of paper the printer driver.
loaded does not match the type specified in (See "Loading and Printing on Rolls.") ➔ User's Guide
the printer driver. (See "Loading and Printing on Sheets.") ➔ User's Guide
Press ▲ or ▼ to select Print, and then press the OK button to resume printing.
However, note that this error may cause paper jams and affect the printing quality.
When Detect Mismatch in the Control Pan- You can continue to print, but note that this error may cause paper jams or problems
el menu is set to Warning, the type of pa- in the printing results.
per loaded does not match the type speci-
fied in the printer driver.

The paper is too small.

Cause Corrective Action
When Detect Mismatch in the Control Press ▲ or ▼ to select Print, and then press the OK button to resume printing.
Panel menu is set to Pause, paper small- However, note that this error may cause paper jams and affect the printing quality.
er than the size specified in the printer
Adjust the paper size setting in the printer driver to match the size loaded in the printer
driver is loaded.
as follows.

1. Press ▲ or ▼ to select Stop Printing, and then press the OK button.

2. Change the paper size setting in the printer driver to the size loaded in the printer
and try printing again.
Replace the loaded paper with paper of a size that matches the size setting in the
printer driver as follows.

1.
Error Message

Press ▲ or ▼ to select Change Paper, and then press the OK button to stop print-
ing.
2. Replace the loaded paper to match the settings in the printer driver and try printing
again.
(See "Loading and Printing on Rolls.") ➔ User's Guide
(See "Loading and Printing on Sheets.") ➔ User's Guide
When Detect Mismatch in the Control You can continue to print, but note that this error may cause problems in the printing
Messages regarding paper

Panel menu is set to Warning, paper results.

smaller than the size specified in the print-
er driver is loaded.

The paper is too small.

"Replace paper with A4/LTR (vertical) or larger"

Cause Corrective Action
The loaded paper is too small. Replace the paper with paper of A4/Letter (vertical) size or larger as follows.

1. Press ▲ or ▼ to select Change Paper, press the OK button, and remove the paper.
(See "Removing Sheets.") ➔ P.22
2. Switch to paper A4/Letter (vertical) or larger.
(See "Loading and Printing on Sheets.") ➔ User's Guide
The printer will resume printing.
Press ▲ or ▼ to select Stop Printing, and then press the OK button.

"Replace roll with 10 in. wide or larger roll."

Cause Corrective Action
112 The loaded paper is too small. Replace the roll with a roll 10 inches in width or larger as follows.

1. Press ▲ or ▼ to select Change Paper, and then press the OK button.

Basic Guide
iPF770 Series PaprWidth Mismatch

Cause Corrective Action

The loaded paper is too small. (See "Removing the Roll from the Printer.") ➔ P.17
(See "Removing the Roll Holder from Rolls.") ➔ User's Guide
2. Replace the roll with a roll 10 inches wide or larger.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
(See "Loading Rolls in the Printer.") ➔ P.14
The printer will resume printing.
Press ▲ or ▼ to select Stop Printing, and then press the OK button.

"Remove paper and check pap. size"

Cause Corrective Action
A sheet has come out of the printer during printing. 1. Press the Release Lever back and remove the paper.
2. Reload the sheet, aligning it with the guide on the right.
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is
shown on the Display Screen, press the OK button.
Printing will resume, starting from the page on which the error occur-
red.

(See "Loading Sheets in the Printer.") ➔ P.20

Error Message
PaprWidth Mismatch
Cause Corrective Action
When Detect Mismatch in the Control Panel Press ▲ or ▼ to select Print, and then press the OK button to resume printing.
menu is set to Pause, the width of the loaded roll However, note that this error may cause paper jams and affect the printing qual-
does not match the width specified in Fit Roll ity.
Paper Width in the printer driver.
Press ▲ or ▼ to select Stop Printing, and then press the OK button.

Messages regarding paper

Follow these steps to replace the roll to match the width specified in the printer
driver.

1. Press ▲ or ▼ to select Change Paper, and then press the OK button.

(See "Removing the Roll from the Printer.") ➔ P.17
(See "Removing the Roll Holder from Rolls.") ➔ User's Guide
2. Replace with paper of the width configured in the printer driver.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
(See "Loading Rolls in the Printer.") ➔ P.14
The printer now starts printing the print job.
Make sure the roll width selected in the dialog box displayed when you select
Fit Roll Paper Width in the printer driver matches the width of the roll loaded in
the printer, and then try printing again.

Paper size not detected.

Cause Corrective Action
Paper has been loaded Follow these steps to reload the roll.
askew, or warped paper
has been loaded. 1. Press the OK button and reload the paper.
(See "Loading Rolls in the Printer.") ➔ P.14
2. Pull the Release Lever forward. 113

Basic Guide
 Insufficient paper for job iPF770 Series

Cause Corrective Action

Paper has been loaded 3. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press
askew, or warped paper the OK button.
has been loaded. Printing will resume, starting from the page on which the error occurred.
If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in
until it touches the Roll Holder flange, and reload the Roll Holder in the printer.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
Follow these step to reload a sheet.

1. Push the Release Lever back.

2. Load the sheet, aligning it with the guide on the right.
(See "Loading Sheets in the Printer.") ➔ P.20
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press
the OK button.
Printing will resume, starting from the page on which the error occurred.

Insufficient paper for job

Cause Corrective Action
The printer has received a print job longer than the amount of roll paper left when Press ▲ or ▼ to select Print, and then
ManageRemainRoll in the Control Panel menu is On. press the OK button to resume printing.
However, the roll paper may run out during
the print job and you may not be able to
print all of the document.
Error Message

Press ▲ or ▼ to select Change Paper,

and then press the OK button to stop print-
ing.
Either change the printer driver Paper
Source setting or the GL2 Settings > Pa-
per Source setting in the printer menu or
replace the roll with a roll that has enough
paper for the print job, and then try printing
Messages regarding paper

again.
(See "Removing the Roll from the Print-
er.") ➔ P.17
(See "Loading Rolls in the Print-
er.") ➔ P.14
Press ▲ or ▼ and select Stop Printing or
press the Stop button to stop printing.

This paper cannot be used.

Cause Corrective Action
Paper smaller than the printer's minimum suppor- Push the Release Lever back and load paper of the correct size.
ted size has been loaded. (See "Paper Sizes.") ➔ User's Guide
Paper has been loaded that is too small to print Push the Release Lever back and load unused paper of A4 size or larger. More
the test pattern for printhead adjustment or noz- than one sheet may be required depending on the adjustment.
zle checking.

Roll printing is selected.

Cause Corrective Action
You have attempted to print on a roll, Press ▲ or ▼ to select "Load Roll Paper", and then press the OK button. Load the roll,
114 but no roll is loaded. and then print.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
(See "Loading Rolls in the Printer.") ➔ P.14

Basic Guide
iPF770 Series Roll printing is selected, but sheets are loaded.

Cause Corrective Action

You have attempted to print on a roll, Press ▲ or ▼ and select Stop Printing or press the Stop button to stop printing.
but no roll is loaded.

Roll printing is selected, but sheets are loaded.

Cause Corrective Action
A print job for rolls was received when a Follow these steps to load and print on a roll.
sheet is loaded.
1. Press ▲ or ▼ to select Eject Cut Sheet, press the OK button, and remove the sheet.
(See "Removing Sheets.") ➔ P.22
2. Load a new roll.
(See "Loading Rolls in the Printer.") ➔ P.14
The printer now starts printing the print job.
Press ▲ or ▼ to select Stop Printing, and then press the OK button.

The roll is empty.

Cause Corrective Action
The roll is empty. Follow these steps to replace the used roll with a new roll of the same type and size.

1. Press the Release Lever back and remove the roll.

(See "Removing the Roll from the Printer.") ➔ P.17
(See "Removing the Roll Holder from Rolls.") ➔ User's Guide
2. Load the new roll.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
(See "Loading Rolls in the Printer.") ➔ P.14

Error Message
3. If no barcode was printed on the roll, specify the type of paper.
(See "Changing the Type of Paper.") ➔ User's Guide
4. When you have selected ManageRemainRoll > On in the control panel menu and a barcode is not printed
on the roll, also specify the paper length.
(See "Specifying the Paper Length.") ➔ User's Guide
5. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK

Messages regarding paper

button.
Printing will resume, starting from the page on which the error occurred.
If no message appears, printing will continue from the next page.
There is remain- The unused portion of the roll is heavy, and this is placing a burden on the printer. It may be helpful to change
ing roll paper, but the printing mode, which will change the paper feed timing.
because it could Choose a higher level of Print Quality in the Advanced Settings of the printer driver.
not be advanced, (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") ➔ User's Guide
it could not be de-
tected.

Sheet printing is selected.

Cause Corrective Action
You have attempted to print on a sheet, Press ▲ or ▼ to select Load Paper, and then press the OK button. Load a sheet, and
but no sheet is loaded. then print.
(See "Loading and Printing on Sheets.") ➔ User's Guide
Press ▲ or ▼ and select Stop Printing or press the Stop button to stop printing.

Regular printing is selected, but a roll is loaded.

Cause Corrective Action
A print job for printing on 1. Press ▲ or ▼ to select Remove Roll Paper, and then press the OK button to stop printing. 115
sheets was sent when a roll
is loaded. 2. After removing the roll, load and print on a sheet of the type and size of paper you have specified
in the printer driver.

Basic Guide
 Paper jam iPF770 Series

Cause Corrective Action

A print job for printing on (See "Removing the Roll from the Printer.") ➔ P.17
sheets was sent when a roll (See "Loading and Printing on Sheets.") ➔ User's Guide
is loaded.
Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop printing.

Paper jam
Cause Corrective Action
A paper jam oc- For roll paper, cut the paper on the upper side of the {Paper Feed Slot.
curred in the
printer during 1. Push the Release Lever back and remove the jammed paper.
printing. (See "Clearing Jammed Roll Paper.") ➔ P.83
(See "Clearing a Jammed Sheet.") ➔ P.86
2. Load the paper.
(See "Loading Rolls in the Printer.") ➔ P.14
(See "Loading Sheets in the Printer.") ➔ P.20
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press the OK
button.
Printing will resume, starting from the page on which the error occurred.

Paper is crooked.
Cause Corrective Action
Paper loaded crooked was detected when the paper was advanced. Follow these steps to reload the roll.

1.
Error Message

Push the Release Lever back.

2. Adjust the right edge of the roll to make it parallel to the
orange Paper Alignment Line.
3. Pull the Release Lever forward.

(See "Loading Rolls in the Printer.") ➔ P.14

If this error recurs after you reload the roll, remove the Roll
Messages regarding paper

Holder from the printer, push the roll firmly in until it touches
the Roll Holder flange, and reload the Roll Holder in the print-
er.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
Follow these step to reload a sheet.

1. Push the Release Lever back.

2. Pull out the sheet.
3. Pull the Release Lever forward.
4. Reload the sheet, aligning it with the guide on the right.

(See "Loading Sheets in the Printer.") ➔ P.20

• To disable this message (if it is displayed repeatedly despite reloading paper, for example), choose Off or Loose
in the Skew Check Lv. setting of the printer menu. However, this may cause jams and printing problems be-
Important
cause paper may be askew when printed. Also, the Platen may become soiled, which may soil the back of the
next document when it is printed.

116

Basic Guide
iPF770 Series Paper not aligned with right guide.

Paper not aligned with right guide.

Cause Corrective Action
When paper was loaded, it was not aligned with the guide on the right Follow these step to reload a sheet.
side.
1. Push the Release Lever back.
2. Pull out the sheet.
3. Pull the Release Lever forward.
4. Reload the sheet, aligning it with the guide on the right.

Cannot detect papr

Cause Corrective Action
The printer could not detect the paper. Reload the paper as follows.

1. Remove the paper and press the OK button.

2. Reload the paper.
(See "Loading Sheets in the Printer.") ➔ P.20
(See "Loading Rolls in the Printer.") ➔ P.14

Leading edge detection error.

Cause Corrective Action
The leading edge of the paper cannot be detected. Follow these step to reload a sheet.

1. Push the Release Lever back.

2.

Error Message
Reload the sheet straight, in the correct position.
(See "Loading Sheets in the Printer.") ➔ P.20

Paper cutting failed.

Cause Corrective Action
There are sheets left on 1. Push the Release Lever back and remove the paper.
the Ejection Guide.
2.

Messages regarding paper

Load the paper.
3. Pull the Release Lever forward.
4. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press
the OK button.
Printing will resume, starting from the page on which the error occurred.

(See "Loading Rolls in the Printer.") ➔ P.14

There is a foreign object 1. Lift the Top Cover and remove the foreign object.
by the Output Tray, ob-
structing the Cutter Unit. 2. If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press
the OK button.
Printing will resume, starting from the page on which the error occurred.
You are not using the Use the printer only where the recommended environmental conditions for the paper are met. Note
printer under the recom- that various environmental conditions are recommended for various types of paper. For details on the
mended environmental recommended environmental conditions for paper, see Paper Reference Guide."
conditions for the paper. (See "Displaying the Paper Reference Guide.") ➔ User's Guide
You are using paper that 1. Specify Manual as the cutting method and use scissors or a cutting tool to cut the roll.
is not compatible with au- (See "Specifying the Cutting Method for Rolls.") ➔ User's Guide
tomatic cutting. For information about paper that is compatible with automatic cutting, see the Paper Reference
Guide.
(See "Displaying the Paper Reference Guide.") ➔ User's Guide
2. Push the Release Lever back and remove the paper. 117

Basic Guide
 End of paper feed. iPF770 Series

Cause Corrective Action

In other cases, the Cutter Contact your Canon dealer for assistance.
Unit may be damaged.

End of paper feed.

Cause Corrective Action
Although an attempt was made to advance the paper manually, it reached Canceling manual advancing.
the limit position that can be advanced. (See "Feeding Roll Paper Manually.") ➔ User's Guide

Rel lever is in wrong position.

Cause Corrective Action
The Release Lever is pushed back. Pull the Release Lever forward.
Turn off the printer and wait a while before restoring power.

Borderless printng not possible.

Cause Corrective Action
The print job received specifies Follow these steps to change the settings of the print job to enable borderless printing.
a type or width of paper that is
not compatible with borderless 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button.
printing. 2. Make sure the correct printer driver for the printer is selected and try printing again.
For information on types of paper compatible with borderless printing, refer to the Paper Ref-
erence Guide.
(See "Displaying the Paper Reference Guide.") ➔ User's Guide
Press ▲ or ▼ to select Print With Border, and then press the OK button to continue printing.
Error Message

The document will be printed with a border.

The loaded paper is a size not Press ▲ or ▼ to select Stop Printing, and then press the OK button.
compatible with borderless print-
Replace the paper with paper compatible for borderless printing as follows.
ing.
1. Press ▲ or ▼ to select Change Paper, and then press the OK button.
(See "Removing the Roll from the Printer.") ➔ P.17
(See "Removing the Roll Holder from Rolls.") ➔ User's Guide
Messages regarding paper

2. Replace the paper with paper compatible for borderless printing.

(See "Attaching the Roll Holder to Rolls.") ➔ P.12
(See "Loading Rolls in the Printer.") ➔ P.14
The printer now starts printing the print job.
For information on types of paper compatible with borderless printing, refer to the Paper Ref-
erence Guide.
(See "Displaying the Paper Reference Guide.") ➔ User's Guide
Press ▲ or ▼ to select Print With Border, and then press the OK button to continue printing.
The document will be printed with a border.
Because paper expands or con- Use each type of paper only where the recommended environmental conditions are met. For de-
tracts depending on the environ- tails on environmental conditions for various paper, see the Paper Reference Guide.
ment of use, it may become nar- (See "Displaying the Paper Reference Guide.") ➔ User's Guide
rower or wider than the suppor-
ted width for borderless printing.

Paper position not suitable for borderless printing.

Cause Corrective Action
Because paper expands or Press ▲ or ▼ to select Stop Printing, and then press the OK button.
contracts depending on the Use each type of paper only where the recommended environmental conditions are met. For de-
environment of use, it may tails on environmental conditions for various paper, see the Paper Reference Guide.
118 become narrower or wider (See "Displaying the Paper Reference Guide.") ➔ User's Guide
than the supported width for
borderless printing.

Basic Guide
iPF770 Series Roll paper is not securely in contact with roll holder.

Cause Corrective Action

The paper is loaded askew. Press ▲ or ▼ to select Fix Paper Position and straighten the paper so that the edges are be-
tween the ink grooves for borderless printing.
Insert the roll firmly until it touches the flange of the Roll Holder.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
Press ▲ or ▼ to select Print With Border, and then press the OK button to continue printing. The
document will be printed with a border.
Press ▲ or ▼ to select Stop Printing, and then press the OK button.

Roll paper is not securely in contact with roll holder.

Cause Corrective Action
When the roll was loaded, the roll was not inserted firmly all Follow these steps to reload the roll.
the way on the Roll Holder.
1. Press the OK button and remove the roll holder from the printer.
2. Insert the roll firmly on the Roll Holder until it touches the flange.
(See "Attaching the Roll Holder to Rolls.") ➔ P.12
3. Load the Roll Holder in the printer.

Error Message
Messages regarding paper

119

Basic Guide
 Ink insufficient. iPF770 Series

Messages regarding ink

Ink insufficient. ............................................................................................................................................. 120
No ink left. .................................................................................................................................................... 120
Remaining level of the ink cannot be correctly detected. Check ink tank. .................................................. 120
Cannot detect ink level correctly. Close tank cover. ................................................................................... 120
Close Ink Tank Cover ................................................................................................................................... 121
Ink tank is empty. ......................................................................................................................................... 121
Not much ink is left. ...................................................................................................................................... 121
No ink tank loaded. ...................................................................................................................................... 121
Check if ink tank is set, and its color and direction. .................................................................................... 121
The following ink tanks cannot be recognized. ........................................................................................... 121
Do not pull out ink tank. ............................................................................................................................... 121

Ink insufficient.
Cause Corrective Action
The ink level is low, so you cannot print, clean the Printhead, or Press ▲ or ▼ to select Rep. Ink Tank, and then press the OK
do other operations that require ink. button. Replace the Ink Tank that is low with a new Ink Tank.
There is not enough ink of the color with × displayed above the (See "Replacing Ink Tanks.") ➔ P.24
remaining ink indicator.
Press ▲ or ▼ to select Continue to print, and then press the
OK button to resume printing. However, note that this error
may affect the printing quality.
Press the OK button, open the Ink Tank Cover, and replace the
Ink Tank for the color that does not have enough ink.
Error Message

(See "Replacing Ink Tanks.") ➔ P.24

No ink left.
Cause Corrective Action
There is no ink left. Press the OK button, open the Ink Tank Cover, and replace the Ink Tank for
There are no ink colors with × displayed above the the color that is out of ink.
Messages regarding ink

remaining ink indicator. (See "Replacing Ink Tanks.") ➔ P.24

Remaining level of the ink cannot be correctly detected. Check ink tank.
Cause Corrective Action
Ink level detection cannot work correctly The refill ink tank can no longer be used. See the section Ink level detection and take
if you use refill ink tanks. the appropriate action. (See "Ink Level Detection.") ➔ P.108

Cannot detect ink level correctly. Close tank cover.

Cause Corrective Action
The remaining ink level could not be correctly detected. Close the Ink Tank Cover.
The buzzer stops sounding.
Next, "No ink left." is displayed and see "No ink left.." ➔ P.120

120

Basic Guide
iPF770 Series Close Ink Tank Cover

Close Ink Tank Cover

Cause Corrective Action
The Ink Tank Cover is open. Close the Ink Tank Cover.

Ink tank is empty.

Cause Corrective Action
There is no ink left in an ink tank. Open the Ink Tank Cover, and replace the Ink Tank for
There are no ink colors with × displayed above the remaining ink indicator the color that is out of ink.
in the Ink tab top screen. (See "Replacing Ink Tanks.") ➔ P.24
(See "Checking Ink Tank Levels.") ➔ User's Guide

Not much ink is left.

Cause Corrective Action
Not much ink is left. Prepare a new Ink Tank.
We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large-format or

Error Message
high-quantity jobs.

No ink tank loaded.

Cause Corrective Action
There is no Ink Tank of the indicated color in the printer. Load the Ink Tank.
(See "Replacing Ink Tanks.") ➔ P.24

Messages regarding ink

Check if ink tank is set, and its color and direction.
Cause Corrective Action
There is no Ink Tank of the indicated color in the printer. Load the Ink Tank.
(See "Replacing Ink Tanks.") ➔ P.24
There is a problem with the Ink Tank. Replace it with a new Ink Tank.
(See "Replacing Ink Tanks.") ➔ P.24

The following ink tanks cannot be recognized.

Cause Corrective Action
An Ink Tank that is incompatible with the printer is loaded. Load an Ink Tank that is compatible with the printer.
(See "Replacing Ink Tanks.") ➔ P.24

Do not pull out ink tank.

Cause Corrective Action
The Ink Tank was removed using an Install the Ink Tank that was removed.
incorrect procedure. The buzzer stops sounding.
Next, replace the Ink Tank using the procedure on the Display Screen in the Control Panel.

121

Basic Guide
 Cannot adjust paper feed. iPF770 Series

Messages regarding printing or adjustment

Cannot adjust printhead. ............................................................................................................................. 123
Borderless printng not possible. .................................................................................................................. 118
Cannot adjust paper feed. ........................................................................................................................... 122
Check printed document. ............................................................................................................................ 122

Cannot adjust paper feed.

Cause Corrective Action
The Printhead nozzles are clogged. Execute Adj. Quality again, as follows.

1. Press the OK button to clear the error.

2. Print a test pattern to check the nozzles.
(See "Checking for Nozzle Clogging.") ➔ User's Guide
3. Clean the Printhead if the nozzles are clogged.
(See "Cleaning the Printhead.") ➔ P.41
4. Execute Adj. Quality again.
(See "Automatic Banding Adjustment.") ➔ User's Guide
Highly transparent film is loaded that cannot be Press the OK button to clear the error, and then adjust the feed amount manually.
used for automatic feed amount adjustment. (See "Manual Banding Adjustment.") ➔ User's Guide

Check printed document.

Error Message

Cause Corrective Action

The Printhead nozzles are becoming clogged. If printing is faint, clean the Printhead.
(See "Cleaning the Printhead.") ➔ P.41
Messages regarding printing or adjustment

122

Basic Guide
iPF770 Series Cannot adjust printhead.

Messages regarding printheads

Cannot adjust printhead. ............................................................................................................................. 123
Wrong printhead. ......................................................................................................................................... 123
Printhead error ............................................................................................................................................. 123
Cannot recognize print head. ...................................................................................................................... 123
Execute printhead cleaning. ........................................................................................................................ 124

Cannot adjust printhead.

Cause Corrective Action
The Printhead nozzles are Execute Head Posi. Adj. again, as follows.
clogged.
1. Press the OK button to clear the error.
2. Print a test pattern to check the nozzles.
(See "Checking for Nozzle Clogging.") ➔ User's Guide
3. Clean the Printhead if the nozzles are clogged.
(See "Cleaning the Printhead.") ➔ P.41
4. Execute Head Posi. Adj. again.
(See "Automatic Adjustment to Straighten Lines and Colors.") ➔ P.78
The Printhead cannot be Press the OK button to clear the error.
aligned; highly transparent film We recommend using a type of paper that you often use, other than film, for Printhead adjustment.
is loaded. (See "Automatic Adjustment to Straighten Lines and Colors.") ➔ P.78
The Printhead is installed Straighten the Printhead as follows, and then execute Head Posi. Adj. again.

Error Message
crooked.
1. Press the OK button to clear the error.
2. Use Head Inc. Adj. to adjust the angle of inclination of the Printhead.
(See "Adjusting Line Misalignment.") ➔ User's Guide
3. Execute Head Posi. Adj. again.
(See "Automatic Adjustment to Straighten Lines and Colors.") ➔ P.78

Messages regarding printheads

Wrong printhead.
Cause Corrective Action
An incompatible Printhead has been installed. Open the Top Cover and replace the Printhead with a new one.
(See "Replacing the Printhead.") ➔ P.29

Printhead error
Cause Corrective Action
There is a problem with the Printhead. Open the Top Cover and replace the Printhead with a new one.
(See "Replacing the Printhead.") ➔ P.29

Cannot recognize print head.

Cause Corrective Action
No Printhead is installed. Follow these steps to install the Printhead.

1. Open the Top Cover.

2. Install the Printhead.
(See "Replacing the Printhead.") ➔ P.29
The Printhead cannot be recognized because it is not installed correctly. Follow these steps to reinstall the Printhead.
123
1. Open the Top Cover.

Basic Guide
 Execute printhead cleaning. iPF770 Series

Cause Corrective Action

The Printhead cannot be recognized because it is not installed correctly. 2. Reinstall the Printhead.
(See "Replacing the Printhead.") ➔ P.29

Execute printhead cleaning.

Cause Corrective Action
The Printhead noz- Follow these steps to clean the Printhead.
zles are clogged.
1. Stop printing by pressing ▲ or ▼ to select Stop Printing.
2. Clean the Printhead.
(See "Cleaning the Printhead.") ➔ P.41

If the message is still displayed when printing, replace the Printhead.

(See "Replacing the Printhead.") ➔ P.29
Press ▲ or ▼ to select Print, and then press the OK button to resume printing. However, note that this error
may affect the printing quality.
Error Message
Messages regarding printheads

124

Basic Guide
iPF770 Series Insert the maintenance cartridge.

Messages regarding the maintenance cartridge

Insert the maintenance cartridge. ................................................................................................................ 125
Wrong maintenance cartridge. .................................................................................................................... 125
Maint. cart. The level is low .......................................................................................................................... 125
No Maintenance Cartridge capacity. ........................................................................................................... 125
Maintenance cartridge full. .......................................................................................................................... 125
Maintenance cartridge problem. ................................................................................................................. 125

Insert the maintenance cartridge.

Cause Corrective Action
The Maintenance Cartridge is not installed. Install the Maintenance Cartridge.
(See "Replacing the Maintenance Cartridge.") ➔ P.35

Wrong maintenance cartridge.

Cause Corrective Action
A Maintenance Cartridge for a different model of printer is in- Replace it with the Maintenance Cartridge for your particular model.
stalled. (See "Maintenance Cartridge.") ➔ User's Guide

Maint. cart. The level is low

Cause Corrective Action
The Maintenance Cartridge is al- You can continue to print, but prepare a new Maintenance Cartridge to use when the message

Error Message
most full. for replacement is displayed.

No Maintenance Cartridge capacity.

Cause Corrective Action
The Maintenance Cartridge cannot absorb After confirming that the printer has stopped operating, replace the Maintenance
enough ink for Printhead cleaning or other oper- Cartridge.
ation. (See "Replacing the Maintenance Cartridge.") ➔ P.35

Messages regarding the maintenance cartridge

Maintenance cartridge full.
Cause Corrective Action
The Maintenance Cartridge is full. After confirming that the printer has stopped operating, replace the Maintenance Cartridge.
(See "Replacing the Maintenance Cartridge.") ➔ P.35

Maintenance cartridge problem.

Cause Corrective Action
An incompatible or used Maintenance Cartridge has Install an unused Maintenance Cartridge specified for use with the printer.
been installed. (See "Replacing the Maintenance Cartridge.") ➔ P.35

125

Basic Guide
 This type of paper is not compatible with HP-GL/2. iPF770 Series

Messages regarding HP-GL/2

This type of paper is not compatible with HP-GL/2. .................................................................................... 126
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ................................................................... 126
GL2: W0502 The parameter is out of range. ................................................................................................ 126
GL2: W0504 This command is not supported. ............................................................................................ 126

This type of paper is not compatible with HP-GL/2.

Cause Corrective Action
The printer has received a HP-GL/2 print Follow these steps to replace the type of paper in the printer.
job that cannot be printed on the paper
that has been advanced. 1. Press ▲ or ▼ to select Change Paper, and then press the OK button.
2. Replace the paper with a type compatible with HP-GL/2. For details on paper com-
patible with HP-GL/2, refer to the Paper Reference Guide.
(See "Displaying the Paper Reference Guide.") ➔ User's Guide
Press ▲ or ▼ to select Stop Printing, and then press the OK button.
Press ▲ or ▼ to select Print, and then press the OK button to resume printing. Howev-
er, note that this error may cause paper jams and affect the printing quality.

GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)

Cause Corrective Action
The printer memory is Because the entire print job could not be received, the printer may not be able to print the entire original.
Error Message

full. Check the printing results.

In the Control Panel menu, setting On-the-Fly to On may enable printing. However, check the printing
results because the image may be incomplete in some cases.

GL2: W0502 The parameter is out of range.

Cause Corrective Action
Messages regarding HP-GL/2

A parameter specified in a HP-GL/2 command is out of the suppor- Check the print job.
ted range.
If you have specified ProcessingOption > Warning > On in
the Control Panel menu, set it to Off instead.

GL2: W0504 This command is not supported.

Cause Corrective Action
The printer has received an unsupported HP-GL/2 com- Check the print job.
mand.
If you have specified ProcessingOption > Warning > On in the
Control Panel menu, set it to Off instead.

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iPF770 Series GARO Wxxxx (x represents a number)

Other Messages
GARO Wxxxx (x represents a number) ........................................................................................................ 127
ERROR Exxx-xxxx (x represents a letter or number) ................................................................................... 127
Hardware error. xxxxxxxx-xxxx (x represents a letter or number) ............................................................... 127
Top cover is open. ....................................................................................................................................... 128
Prepare for parts replacement. .................................................................................................................... 128
Parts replacement time has passed. ........................................................................................................... 128
Unknown file. ................................................................................................................................................ 128
Multi-sensor error ......................................................................................................................................... 128
Error in cutter position. ................................................................................................................................. 128

GARO Wxxxx (x represents a number)

Cause Corrective Action
There is a problem with the print job. Try printing again, using the correct printer driver.
It is also possible to continue printing in this state.
However, you may not be able to obtain the desired printing results.

ERROR Exxx-xxxx (x represents a letter or number)

Cause Corrective Action
An error requiring service may have occurred. Write down the error code and message, turn off the printer, and contact your Can-

Error Message
on dealer for assistance.

Other Messages
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)
Cause Corrective Action
The last portion of roll paper was used during a print job. The paper Turn off the printer and remove the roll from the printer be-
was not advanced because the trailing edge is taped to the roll. fore restoring power.
Fastening tape or the Belt Stopper has not been removed inside the Turn off the printer, open the Top Cover and remove the
Top Cover. tape or the Belt Stopper before restoring power.
An error requiring service may have occurred. Turn off the printer and wait at least three seconds before
restoring the power.
If the message is displayed again, write down the error code
and message, turn off the printer, and contact your Canon
dealer for assistance.

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 Top cover is open. iPF770 Series

Hardware error. 03130031-2F7x (x is 0, 1, or 2)

Cause Corrective Action
The ink tank is not Turn off the power, remove and then reinstall all of the ink tanks, and then turn on the power.
installed correctly. If the same message is displayed again, write down the error code and message, turn off the printer, and
contact your Canon dealer for assistance. (See "Replacing Ink Tanks.") ➔ P.24

Top cover is open.

Cause Corrective Action
The printer has detected that the Top Cover is Open the Top Cover fully, remove any foreign objects, and close the Top Cover
open. again.
If the error occurs again, close the Top Cover, turn off the printer, and wait a while
before restoring power.

Prepare for parts replacement.

Cause Corrective Action
It is almost time to replace consumables for If "Parts replacement time has passed." is displayed, you can continue to use the
which service is required. printer for some time.
Contact your Canon dealer for assistance.

Parts replacement time has passed.

Cause Corrective Action
It is past the recommended time to replace consumables for which service is required. Contact your Canon dealer for assistance.
Error Message

Unknown file.
Cause Corrective Action
Data sent to keep the printer up to date (such as pa- Check the data. Turn off the printer and wait a while before restoring power,
per information) is in the wrong format. and then resend the data.
You have uploaded firmware for a different model. Check the firmware version. Turn off the printer and wait a while before re-
storing power, and then resend the firmware.
Other Messages

If the message is displayed again, contact your Canon dealer for assis-
tance.

Multi-sensor error
Cause Corrective Action
Direct sunlight or strong lighting may be shining on Take steps to ensure the printer is not used when exposed to direct sunlight
the printer and causing the sensor to malfunction. or strong lighting.
The performance of a sensor inside the printer may Turn off the printer and wait at least three seconds before restoring the pow-
be impaired. er.
If the message is displayed again, contact your Canon dealer for assistance.

Error in cutter position.

Cause Corrective Action
The Cutter Unit stops in the middle of cutting. 1. Push the Release Lever back and remove the paper.
2. Pull the Release Lever forward.

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iPF770 Series

Error Messages
Borderless printng not possible. .................................................................................................................. 118
Cannot adjust paper feed. ........................................................................................................................... 122
Cannot adjust printhead. ............................................................................................................................. 123
Cannot detect ink level correctly. Close tank cover. ................................................................................... 120
Cannot detect papr ...................................................................................................................................... 117
Cannot recognize print head. ...................................................................................................................... 123
Check if ink tank is set, and its color and direction. .................................................................................... 121
Check printed document. ............................................................................................................................ 122
Close Ink Tank Cover ................................................................................................................................... 121
Do not pull out ink tank. ............................................................................................................................... 121
End of paper feed. ....................................................................................................................................... 118
ERROR Exxx-xxxx (x represents a letter or number) ................................................................................... 127
Error in cutter position. ................................................................................................................................. 128
Execute printhead cleaning. ........................................................................................................................ 124
GARO Wxxxx (x represents a number) ........................................................................................................ 127
GL2: W0502 The parameter is out of range. ................................................................................................ 126
GL2: W0504 This command is not supported. ............................................................................................ 126
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ................................................................... 126
Hardware error. xxxxxxxx-xxxx (x represents a letter or number) ............................................................... 127
Ink insufficient. ............................................................................................................................................. 120
Ink tank is empty. ......................................................................................................................................... 121

Error Message
Insert the maintenance cartridge. ................................................................................................................ 125
Insufficient paper for job .............................................................................................................................. 114
Leading edge detection error. ..................................................................................................................... 117
Maint. cart. The level is low .......................................................................................................................... 125
Maintenance cartridge full. .......................................................................................................................... 125
Maintenance cartridge problem. ................................................................................................................. 125

Error Messages
MediaType Mismatch ................................................................................................................................... 111
Multi-sensor error ......................................................................................................................................... 128
No ink left. .................................................................................................................................................... 120
No ink tank loaded. ...................................................................................................................................... 121
No Maintenance Cartridge capacity. ........................................................................................................... 125
Not much ink is left. ...................................................................................................................................... 121
Paper cutting failed. ..................................................................................................................................... 117
Paper is crooked. ......................................................................................................................................... 116
Paper jam ..................................................................................................................................................... 116
Paper mismatch ........................................................................................................................................... 111
Paper not aligned with right guide. .............................................................................................................. 117
Paper position not suitable for borderless printing. ..................................................................................... 118
Paper size not detected. .............................................................................................................................. 113
PaprWidth Mismatch .................................................................................................................................... 113
Parts replacement time has passed. ........................................................................................................... 128
Prepare for parts replacement. .................................................................................................................... 128
Printhead error ............................................................................................................................................. 123
Regular printing is selected, but a roll is loaded. ........................................................................................ 115
Rel lever is in wrong position. ...................................................................................................................... 118
Remaining level of the ink cannot be correctly detected. Check ink tank. .................................................. 120
Roll paper is not securely in contact with roll holder. .................................................................................. 119 129
Roll printing is selected, but sheets are loaded. ......................................................................................... 115
Roll printing is selected. ............................................................................................................................... 114

Basic Guide
 iPF770 Series

Sheet printing is selected. ........................................................................................................................... 115

The following ink tanks cannot be recognized. ........................................................................................... 121
The paper is too small. ................................................................................................................................. 112
The paper is too small. ................................................................................................................................. 112
The roll is empty. .......................................................................................................................................... 115
This paper cannot be used. ......................................................................................................................... 114
This type of paper is not compatible with HP-GL/2. .................................................................................... 126
Top cover is open. ....................................................................................................................................... 128
Unknown file. ................................................................................................................................................ 128
Wrong maintenance cartridge. .................................................................................................................... 125
Wrong printhead. ......................................................................................................................................... 123
Error Message
Error Messages

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 Index

A R
Adjust Length ........................................................ 80, 81 Removing printer drivers ............................................ 103
Adjust Printer .............................................................. 80 Removing the Roll ....................................................... 17
Adobe RGB .................................................................. 5 Replace [Link] .......................................................... 30
Replacing Ink Tanks .................................................... 24
C Roll Holder ................................. 12, 15, 18, 54, 57, 63, 66
Rotate Page 90 degrees ............................................... 74
CAD .......................................................................... 81
Cleaning ................................................. 3, 29, 39, 41, 57
Clearing a Jammed Sheet ............................................ 86 W
Cutting Mode .............................................................. 44 When to replace .......................................................... 29

D
Device Setup Utility .................................................... 103

E
Ejection Guide ....................................................... 40, 55

F
Feed Priority ............................................................... 80

G
GARO Wxxxx (x represents a number) ......................... 127

H
Hardware error .......................................................... 127
Head Cleaning ............................................................ 41
Head Cleaning A ......................................................... 41
Head Cleaning B ......................................................... 41
Holder Stopper ...................................................... 57, 63

I
If a message is displayed ............................................. 35
Ink level .................................................................... 108
Ink level detection ...................................................... 108

L
Large-Format Printing .................................................. 76

M
Maintenance Cartridge ........................... 3, 35, 54, 60, 125
Menu Operations ......................................................... 45
Menu Structure ........................................................... 48

N
Navigate .................................................................... 44

P
Paper Feed Slot ..................................... 16, 21, 54, 89, 90
Power ..................................................... 2, 43, 56, 63, 66
Preparing to Transfer the Printer .................................... 60 131
Print Priority ................................................................ 80
Printer menu ............................................................... 45
Printhead ......................... 3, 29, 41, 55, 56, 58, 78, 96, 123
 iPF770 Series Basic Guide

ENG

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