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Enhancing Organizational Development Strategies

The document contains multiple choice and true/false questions about organizational development concepts such as types of power, goal setting, change management models, team performance techniques, and socio-technical systems projects. It assesses knowledge of topics like organizational development approaches, interventions, the role of change agents, and total quality management. Correct answers are provided to check understanding.

Uploaded by

Nageshwar Singh
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© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
10 views21 pages

Enhancing Organizational Development Strategies

The document contains multiple choice and true/false questions about organizational development concepts such as types of power, goal setting, change management models, team performance techniques, and socio-technical systems projects. It assesses knowledge of topics like organizational development approaches, interventions, the role of change agents, and total quality management. Correct answers are provided to check understanding.

Uploaded by

Nageshwar Singh
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Organisational Development

Multiple Choice Multiple Answer


Question
The various types and categories of " Power" are :-
Correct Answer
Expert power , Reference power , Information power
Your Answer
Information power , Expert power , Reference power

Multiple Choice Multiple Answer


Question
While the group lays down Goals , they should be :-
Correct Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones ,
The group should have continuous series of small wins, along the way to larger goals
Your Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones ,
The group should have continuous series of small wins, along the way to larger goals

True/False
Question
Organisational development efforts can be time consuming, expensive and may have delayed pay off
periods.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer


Question
The unfreezing stage of the Changed process, consists of :-
Correct Answer
Provision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation
Your Answer
Provision of psychological safety , Improved listening skills , Disconfirmation or lack of confirmation

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer


Question
Socio- Technical systems projects tend to feature :-
Correct Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple
skills
Your Answer
Formation of autonomous work groups , Developing leadership skills , Grouping of core tasks , Training of
group members in multiple skills

Multiple Choice Multiple Answer


Question
Various types of tactics used by managers to accomplish their goals, are known as :-
Correct Answer
Use of social networks , Playing it straight , Going around the formal system
Your Answer
Use of social networks , Playing it straight , Going around the formal system
Multiple Choice Single Answer
Question
The organizational development approach treats :-
Correct Answer
People as the resources
Your Answer
People as the resources

True/False
Question
Organizational development has no problems and limitations.
Correct Answer
False
Your Answer
False

Select The Blank


Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Single Answer


Question
Theory Intervention mechanism consists of :-
Correct Answer
Activities to study the behavioral science knowledge and theory are put to use to explain the present
behavior and assumptions underlying behavior
Your Answer
Activities which help to improve the over all quality of product.

Multiple Choice Multiple Answer


Question
Some of the most important qualities of successful change agents are :-
Correct Answer
Interpersonal communication skills , Ability to support others , Power of empathy
Your Answer
Interpersonal communication skills , Ability to support others , Power of empathy

Select The Blank


Question
External consultants________ spend all their time with one organization.
Correct Answer
Rarely
Your Answer
Rarely

True/False
Question
Generally, significant amount of time and energy is spent in competition, misunderstanding.
Correct Answer
True
Your Answer
True

True/False
Question
Interventions are participatory efforts to cultural change.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer


Question
The Force Field Analysis is used for :-
Correct Answer
To understand problematic situation and plan corrective action
Your Answer
To understand problematic situation and plan corrective action

Multiple Choice Multiple Answer


Question
Most of the Organizational Development activities are based on a basic model, i.e.:-
Correct Answer
Data based , Problem solving , Scientific method of enquiry
Your Answer
Interviews , Problem solving , Scientific method of enquiry

Select The Blank


Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Increase the effectiveness

True/False
Question
Organizational development efforts can be time consuming, expensive and may have delayed pay off
periods.
Correct Answer
True
Your Answer
False

Select The Blank


Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Consistent approach

Select The Blank


Question
During and after the ________ of intervention, the data is gathered.
Correct Answer
Implementation
Your Answer
Implementation

Multiple Choice Single Answer


Question
Today's managers first task is to :-
Correct Answer
Retain good human asset, and utilize in a better way.
Your Answer
Retain good human asset, and utilize in a better way.

Match The Following


Question
Correct Answer
Your Answer
Interventions focus on,
Real life organizational situations and problems
Real life organizational situations and problems
The members of the team need to possess
Decision making and technical skills in equal measure
Decision making and technical skills in equal measure
Diagnosis and understanding processes are
Important for undertaking further consultation and improvements of processes
To find the truth and fact in the happenings
Fact finding activities are really,
To find the truth and fact in the happenings
Important for undertaking further consultation and improvements of processes

True/False
Question
Total quality management is a process and not just a programme.
Correct Answer
True
Your Answer
True

True/False
Question
For recognizing the group efforts, rewards are not necessary.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer


Question
As a result of recent studies in OD, number of views are now being developed, one of the most important
concept on which the OD is constructed is that, of :-
Correct Answer
A normative value for culture and change
Your Answer
Individual leadership

Multiple Choice Single Answer


Question
As a result of recent studies in OD, number of views are now being developed, One of the most important
concept on which the OD is constructed is that, of :-
Correct Answer
A normative value for culture and change
Your Answer
A normative value for culture and change

Select The Blank


Question
An appreciation of ________ as a determinant of individual work behavior is central to OD.
Correct Answer
Importance of work team
Your Answer
Importance of work team

Multiple Choice Single Answer


Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who is popular amongst the employees

Select The Blank


Question
Marvin's Six Box Model, was ________ from his experience in consulting in different organizations.
Correct Answer
Developed
Your Answer
Developed

Match The Following


Question
Correct Answer
Your Answer
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisations have the need to have
Hierarchies of authorities and accountabilities
Hierarchies of authorities and accountabilities
Quality circles provide an effective forum
For promoting the process of self development
For promoting the process of self development
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
For people to vent their genuine grievances

Select The Blank


Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Proactive action oriented model

Multiple Choice Multiple Answer


Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the
disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the
disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

Multiple Choice Single Answer


Question
During the course of the Organizational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development

Multiple Choice Multiple Answer


Question
Some of the indications of requirement of organisational development efforts are :-
Correct Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs
Your Answer
Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs
True/False
Question
Most people always take criticism well in a constructive way.
Correct Answer
False
Your Answer
True

Select The Blank


Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Multiple Choice Single Answer


Question
The total Quality improvement model provides an approach, for organizational change, and involves :-
Correct Answer
Four major phases
Your Answer
Four major phases

Select The Blank


Question
Able people must ________ on the basis of relevant skills.
Correct Answer
Be selected
Your Answer
Be rewarded

Select The Blank


Question
Team takes into account, peoples,________ and respect.
Correct Answer
Social entity and status
Your Answer
Aspirations and wants

Multiple Choice Single Answer


Question
A known OD conceptualize, has identified prime responsibilities of OD, consultant. The initiator's name is :-
Correct Answer
Argyris
Your Answer
John Iliyas

Multiple Choice Multiple Answer


Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction
levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction
levels of the individuals working in the organization

Multiple Choice Multiple Answer


Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change ,
Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change ,
Choosing and sequencing various activities.

Multiple Choice Single Answer


Question
In the present context there are complex and challenging situations and problems facing the organizations.
However, the simplest and profound solution to solve the same is to treat :-
Correct Answer
People are the key
Your Answer
People are the key

Multiple Choice Multiple Answer


Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants,
understand the situation , Majority of participants agree on the nature of actions to be taken and the net
desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants,
understand the situation , Majority of participants agree on the nature of actions to be taken and the net
desired results to be achieved

True/False
Question
Organizational transformational activities need not focus on large scale systematic change which
fundamentally change the nature of organization
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer


Question
The Role Negotiation Technique for group intervention was developed by :-
Correct Answer
Roger Harrison
Your Answer
Roy Harrison

Organizational Development - 2
Multiple Choice Single Answer
Question
OD process is based on the action research model, which begins with :-
Correct Answer
Identifying need for change
Your Answer
Identifying need for change

Multiple Choice Multiple Answer


Question
In an organisation, when it was perceived that the survival of the organisation is threatened, and the success
of OD was doubted as :-
Correct Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible
bureaucracy
Your Answer
There were many layers of hierarchies , The management was authoritarian , There was inflexible
bureaucracy

True/False
Question
Organizational transformational activities need not focus on large scale systematic change which
fundamentally change the nature of organization
Correct Answer
False
Your Answer
False

Select The Blank


Question
External consultants________ spend all their time with one organization.
Correct Answer
Rarely
Your Answer
Do not

Multiple Choice Single Answer


Question
OD intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity
and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity
and morale of the employees.

Multiple Choice Multiple Answer


Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change ,
Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change ,
Choosing and sequencing various activities.

Select The Blank


Question
The organisational development can ________ of stable and temporary systems.
Correct Answer
Optimise the effectiveness
Your Answer
Optimise the effectiveness

True/False
Question
Consulting firms handle variety of issues and clients, making external consultants unavailable on a daily
basis to organizational problems.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer


Question
When a substantial conflict exists in the group, the most appropriate Group Intervention would be :-
Correct Answer
Role Negotiation Technique
Your Answer
Role Negotiation Technique

Select The Blank


Question
The dysfunctional energy spent in inappropriate competition ________ ineffective organization.
Correct Answer
Results in
Your Answer
Results in

Multiple Choice Multiple Answer


Question
The organizational level analysis could include information on :-
Correct Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the
organization
Your Answer
Organizational structure , Existing of major systems in the organization , Distribution of resources within the
organization

Multiple Choice Multiple Answer


Question
Some of the assumptions in the Force Field analysis are :-
Correct Answer
The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair
can be achieved through constant efforts , There are two types of forces which act on this point at any time
Your Answer
The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair
can be achieved through constant efforts , There are two types of forces which act on this point at any time

Multiple Choice Multiple Answer


Question
The data collection on organisation is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

Multiple Choice Multiple Answer


Question
When a consultant was called upon, for OD intervention, he proceeded with various steps, as, to :-
Correct Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a
proposed programme of action
Your Answer
Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a
proposed programme of action

Select The Blank


Question
Effectiveness is judged by whether ________ with its efforts.
Correct Answer
The teams felt satisfied
Your Answer
The teams felt satisfied

Match The Following


Question
Correct Answer
Your Answer
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisational development has it's genesis,
In the behavioral science
In the behavioral science
It is only the people in the organisation who could,
Offer strategic advantage to the organization
Change in organization's culture

True/False
Question
A number of techniques and exercises can be made use of to facilitate team performance.
Correct Answer
True
Your Answer
True

True/False
Question
An OD consultant need not protect the confidentiality of the information so gathered by him during the
course of the work.
Correct Answer
False
Your Answer
False

Select The Blank


Question
The relevant communication ________ so it will be necessary to provide training.
Correct Answer
Skills must be acquired
Your Answer
Skills must be acquired

Select The Blank


Question
Generally peoples' ________ is not utilized properly to get the best.
Correct Answer
Skills and knowledge
Your Answer
Skills and knowledge

Multiple Choice Single Answer


Question
During the course of the Organizational Development projects, the internal OD specialists should :-
Correct Answer
Become increasingly professionalized and be responsible for their own development
Your Answer
Become increasingly professionalized and be responsible for their own development

True/False
Question
Socio Technical system is not participative and does not involve all the stake holders of the organisation.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer


Question
The various levels at which the OD Diagnosis could be undertaken, are :-
Correct Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of
data
Your Answer
Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of
data

Select The Blank


Question
Organizational Development ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Fundamentally

Multiple Choice Multiple Answer


Question
The essence of large scale systems change programme is :-
Correct Answer
To stage event in front of large number of members of the organisation , Majority of the participants,
understand the situation , Majority of participants agree on the nature of actions to be taken and the net
desired results to be achieved
Your Answer
To stage event in front of large number of members of the organisation , Majority of the participants,
understand the situation , Majority of participants agree on the nature of actions to be taken and the net
desired results to be achieved

Multiple Choice Multiple Answer


Question
Some of the major benefits of the Organizational Development interventions are :-
Correct Answer
Improved job satisfaction , Improved productivity , Improved team work
Your Answer
Improved job satisfaction , Improved productivity , Improved team work

True/False
Question
Internal change agents are people within the organization.
Correct Answer
True
Your Answer
True

True/False
Question
The two person conflict model has been devised, by Fishe Uri.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer


Question
Various types of behaviors observed under, responsibility charting are :-
Correct Answer
Responsibility , Support , Inform
Your Answer
Responsibility , Support , Inform

Select The Blank


Question
OD process is based on ________ which begins with a known problem.
Correct Answer
Action research model
Your Answer
Action research model

Multiple Choice Single Answer


Question
The Reasoning Concept of Team Intervention has been devised by :-
Correct Answer
Ronald Lipt
Your Answer
Renault

Multiple Choice Single Answer


Question
In a case study, the survival of the organization seemed threatened, when it was assessed by the
participants :-
Correct Answer
That their analysis showed, competitors could produce the same products at lower cost and of the same
quality
Your Answer
That their analysis showed, competitors could produce the same products at lower cost and of the same
quality

Multiple Choice Single Answer


Question
The Interventions which are made, for team building has the number of areas :-
Correct Answer
Four major areas
Your Answer
Five major areas

True/False
Question
The OD programme is not necessarily based on action research model.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer


Question
Organizational Development intervention seminars being conducted in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity
and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity
and morale of the employees.

Multiple Choice Single Answer


Question
The most important source of power, acceptability and to gain support is :-
Correct Answer
The demonstrated competence of the change agent
Your Answer
The leadership skills of managers at all levels

Select The Blank


Question
Hiring external consultant for a ________ may be economical.
Correct Answer
A short term
Your Answer
A short term

True/False
Question
Systems theory is the second foundation of OD.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer


Question
The data collection on organization is undertaken by the Consultant, by way of :-
Correct Answer
Interviews , Questionnaires , Personal observations
Your Answer
Interviews , Questionnaires , Personal observations

Select The Blank


Question
For bringing in any change ________ in this efforts.
Correct Answer
Teams play a vital role
Your Answer
Teams play a vital role

True/False
Question
Total quality management is akin to total war.
Correct Answer
True
Your Answer
False

Multiple Choice Multiple Answer


Question
Socio- Technical systems projects tend to feature :-
Correct Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple
skills
Your Answer
Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple
skills

Multiple Choice Single Answer


Question
A general principle to avoid becoming involved in any political struggle in the organization is, to :-
Correct Answer
Mind your own business
Your Answer
Mind your own business

Multiple Choice Single Answer


Question
Today's managers first task is to :-
Correct Answer
Retain good human asset, and utilize in a better way.
Your Answer
Retain good human asset, and utilize in a better way.

Multiple Choice Single Answer


Question
OD interventions do not deny, or abolish :-
Correct Answer
Reality of power in the organization
Your Answer
Friendship within groups

Select The Blank


Question
In all cases of success the group effort must be ________.
Correct Answer
Rewarded
Your Answer
Rewarded

Match The Following


Question
Correct Answer
Your Answer
Organisational development is a powerful set of
Concepts and techniques to improve organisational effectiveness
Concepts and techniques to improve organisational effectiveness
Organisations have the need to have
Hierarchies of authorities and accountabilities
Hierarchies of authorities and accountabilities
Quality circles provide an effective forum
For promoting the process of self development
For reducing the cost, and improving quality of product and services
Manpower management is the most crucial job
Because managing people is the heart and essence of being a manager
Because managing people is the heart and essence of being a manager

Organizational Development - 1
Multiple Choice Multiple Answer
Question
Organizational Development interventions to reduce group conflicts are critical because :-
Correct Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction
levels of the individuals working in the organization
Your Answer
It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction
levels of the individuals working in the organization

Multiple Choice Multiple Answer


Question
The total quality management includes:-
Correct Answer
Improved product quality , Improvement in peoples approach , Improved process quality
Your Answer
Improved product quality , Improvement in peoples approach , Improved process quality

Multiple Choice Multiple Answer


Question
If there are disagreement amongst the group, they should resolve by way of :-
Correct Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the
disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined
Your Answer
Disagreements are not suppressed by premature group action , The group seeks to resolve the
disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined

Multiple Choice Multiple Answer


Question
The various types and categories of " Power" are :-
Correct Answer
Expert power , Reference power , Information power
Your Answer
Expert power , Reference power , Information power

Select The Blank


Question
At the heart of OD lies, ________ with an intact work team.
Correct Answer
Team building and intervention
Your Answer
Team building and intervention

Select The Blank


Question
OD ________ believes that, work teams are the building blocks of the organization.
Correct Answer
Fundamentally
Your Answer
Completely

Multiple Choice Single Answer


Question
An important aspect of selecting a change agent is :-
Correct Answer
A person who has skills to address human aspects
Your Answer
A person who has skills to address human aspects

Multiple Choice Single Answer


Question
Organization-wide interventions generally are :-
Correct Answer
Large scale change efforts which helps to increase effectiveness of the entire organization
Your Answer
Large scale change efforts which helps to increase effectiveness of the entire organization

Multiple Choice Single Answer


Question
The organizational diagnosis means :-
Correct Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired
future and current situations
Your Answer
To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired
future and current situations

Multiple Choice Multiple Answer


Question
Internal consultants have a distinct advantage over others, in :-
Correct Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the
organization , Understanding organizations' philosophy better than others
Your Answer
Knowing organization's culture better than others , Knowing well the scale of technology being used in the
organization , Understanding organizations' philosophy better than others
True/False
Question
From an OD perspective, helping managers to move to 9,9 management style represent critical component
of organizational change process.
Correct Answer
True
Your Answer
True

True/False
Question
Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than
hiring a lawyer.
Correct Answer
True
Your Answer
True

Select The Blank


Question
Always try and reduce ________ upon consultant.
Correct Answer
Dependency
Your Answer
Dependency

Select The Blank


Question
Defensiveness is another ________ to a climate of trust.
Correct Answer
Barrier
Your Answer
Barrier

Select The Blank


Question
The organizational development is a ________ intended to change beliefs, attitude, and values of the
organization.
Correct Answer
Complex educational strategy
Your Answer
Complex educational strategy

True/False
Question
There are certain laid down rules to manage people.
Correct Answer
False
Your Answer
False

True/False
Question
Organizational development efforts can be time consuming, expensive and may have delayed pay off
periods.
Correct Answer
True
Your Answer
True

True/False
Question
Organizational development has no problems and limitations.
Correct Answer
False
Your Answer
False

Select The Blank


Question
The organisational development exercise in an entity results in ________ competition between independent
units.
Correct Answer
High collaboration and low
Your Answer
Increase in

Multiple Choice Multiple Answer


Question
The refreezing stage of the model consists of :-
Correct Answer
Helping the client to integrate the new point of view , Helping total personality and self concept , Developing
significant relationship
Your Answer
Helping the client to integrate the new point of view , Helping total personality and self concept , Developing
significant relationship

True/False
Question
Systems theory is the second foundation of Organizational Development.
Correct Answer
True
Your Answer
True

True/False
Question
It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to
resolve all issues.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer


Question
" Transactional Factors" theory has been enunciated in the book - Organizational Development which is
authored by :-
Correct Answer
Warner Burke
Your Answer
Warner Burke

Multiple Choice Single Answer


Question
OD interventions in the organizations help to :-
Correct Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity
and morale of the employees.
Your Answer
Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity
and morale of the employees.

Multiple Choice Single Answer


Question
Socio- metric approach in OD intervention focus on :-
Correct Answer
Interrelationship between groups
Your Answer
Interrelationship between groups

Multiple Choice Multiple Answer


Question
The data based activity is important, as it :-
Correct Answer
It is based on valid information , It is based on current existing problems , It is based on the presumption,
that, there are always, possibilities of improvement
Your Answer
Is a good problem solving technique , It is based on valid information , It is based on current existing
problems

True/False
Question
Systems theory is the second foundation of OD
Correct Answer
True
Your Answer
False

Select The Blank


Question
Marvin's Six Box Model, was ________ from his experience in consulting in different organizations.
Correct Answer
Developed
Your Answer
Developed

Multiple Choice Single Answer


Question
In order to maximize the effect of OD interventions :-
Correct Answer
OD interventions already taken should be taken into account, which help to enhance the overall
effectiveness.
Your Answer
The education standard of the people should be taken into account

Multiple Choice Multiple Answer


Question
While planning and implementing OD, certain basic things need to be considered, these are :-
Correct Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change ,
Choosing and sequencing various activities.
Your Answer
It should fit into overall game plan , Effective structuring of activities to promote learning and change ,
Choosing and sequencing various activities.

Select The Blank


Question
OD is a ________ in an organizational context.
Correct Answer
Planned change
Your Answer
Planned change

Multiple Choice Single Answer


Question
People in the organization should be treated as :-
Correct Answer
Important resource
Your Answer
Important resource

Multiple Choice Single Answer


Question
As a result of OD intervention, the result obtained is a :-
Correct Answer
Win-win situation
Your Answer
Win-win situation

Multiple Choice Single Answer


Question
OD relies heavily on :-
Correct Answer
Action research model with participation by all
Your Answer
Scientific research in the area of human development

Multiple Choice Multiple Answer


Question
During any discussion within the group, it :-
Correct Answer
Continues with any unfructutious discussion also for the sake of group cohesiveness , Every one in the
group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some
one helps it to bring it back on track
Your Answer
Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets
off track , some one helps it to bring it back on track , The leader asks the dissenter to keep off the meeting
or from the group itself

Multiple Choice Multiple Answer


Question
While the group lays down Goals , they should be :-
Correct Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones ,
The group should have continuous series of small wins, along the way to larger goals
Your Answer
Decided in clear and concise terms , The performance goals should be laid down in concise mile stones ,
The group should have continuous series of small wins, along the way to larger goals

Multiple Choice Multiple Answer


Question
In the visioning exercises, following things are necessary :-
Correct Answer
An active group members , Group members from one or more departments , People who have macro
picture of the organization about vision of the organization
Your Answer
An active group members , Group members from one or more departments , People who have macro
picture of the organization about vision of the organization

True/False
Question
Problem solving teams are formed to clearly investigate the existing problem.
Correct Answer
True
Your Answer
True
Select The Blank
Question
During and after the ________ of intervention, the data is gathered.
Correct Answer
Implementation
Your Answer
Implementation

Select The Blank


Question
Hiring external consultants for short term may be ________.
Correct Answer
More economical
Your Answer
More useful

Select The Blank


Question
In an organization there should be a ________ to be taken on business decisions.
Correct Answer
Team approach
Your Answer
Team approach

Match The Following


Question
Correct Answer
Your Answer
OD intervention systems are based on
Specified goals of the client system
Specified goals of the client system
The main aim of education is to,
Upgrade knowledge, beliefs and skills
Upgrade knowledge, beliefs and skills
Each intervention may have
It's own dynamics
It's own dynamics
Intervention to be successful ,
Should have a well throughout intervention strategy
Should have a well throughout intervention strategy

Multiple Choice Single Answer


Question
It is proved, that, people can use, their capabilities and creativity if they are provided with :-
Correct Answer
Adequate opportunities and suitable work climate
Your Answer
Adequate opportunities and suitable work climate

Multiple Choice Single Answer


Question
Quality Circles to be successful, essentially need,
Correct Answer
Involvement of the management support
Your Answer
Involvement of union leaders of the organisation

Multiple Choice Multiple Answer


Question
In the past, some of the OD interventions have benefited supervisors, and managers in the area of :-
Correct Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes
Your Answer
Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes

True/False
Question
Effective work systems should jointly optimise the relationship between their social and technical parts.
Correct Answer
True
Your Answer
True

Match The Following


Question
Correct Answer
Your Answer
Out of the many essential elements of QWL,
Job security has become the most discussed issue in the recent years
Job security has become the most discussed issue in the recent years
In good organisations people are generally given opportunity,
To be recognized by their colleagues, supervisors, and subordinates
To be recognized by their colleagues, supervisors, and subordinates
It is only the people in the organisation who could,
Offer strategic advantage to the organisation
Offer strategic advantage to the organisation
Quality Circles provide effective opportunity for
Challenge and recognition of individual talents
Change organisation's culture

Common questions

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External consultants play a crucial role in organizational development (OD) by bringing objective perspectives and specialized expertise that may not be available internally. They rarely spend all their time in one organization, which allows them to handle a variety of client issues and remain fresh in their approach. Employing external consultants can be more economical, as they provide flexibility and targeted interventions without long-term commitments. Their insights can help optimize processes, enhance productivity, and achieve development goals efficiently .

Interpersonal communication skills are vital for the success of a change agent because they facilitate effective engagement and collaboration with diverse stakeholders. A successful change agent must demonstrate the ability to communicate their vision clearly and empathetically, fostering trust and support among participants. These skills enable them to influence, inspire, and manage resistance to change, ultimately guiding the organization through the transformation process .

Treating people as key resources influences organizational strategies and outcomes by emphasizing the strategic importance of human capital in achieving organizational objectives. This approach encourages the deployment of strategies that enhance employee engagement, invest in skill development, and promote a supportive work environment. Consequently, it leads to improved performance, innovation, and competitive advantage as employees are empowered to contribute their full potential toward achieving organizational goals .

Key considerations when planning and implementing organizational development interventions include ensuring that they fit into the overall game plan of the organization, effectively structuring activities to promote learning and change, and carefully choosing and sequencing various activities. Proper alignment with organizational goals is critical to ensure that interventions are relevant and impactful, while structured activities help facilitate sustained behavior change and learning among employees .

Performance goals within a group setting are important for achieving larger organizational objectives because they provide clarity and direction, ensuring that efforts align with organizational aims. Setting clear and concise milestones enables groups to track progress and maintain motivation through a continuous series of small wins. These incremental achievements build momentum, encouraging sustained effort towards larger, long-term goals, thereby enhancing overall performance and effectiveness .

Socio-technical systems projects contribute to organizational development by focusing on both the social and technical aspects of the workplace. They involve forming autonomous work groups, grouping core tasks, and training members in multiple skills, which enhances flexibility and collaboration. This approach optimizes both employee satisfaction and operational efficiency while aligning technical processes with human needs .

Organizational development activities heavily depend on data and scientific inquiry as they provide an empirical foundation for diagnosing issues, planning interventions, and evaluating outcomes. This reliance ensures that decisions are based on evidence rather than intuition, thereby improving the accuracy of interventions. Methods such as the action research model facilitate ongoing data gathering and analysis, supporting continuous improvement and adaptation in response to changing organizational needs .

The key characteristics of power in organizational settings include expert power, reference power, and information power. Expert power is derived from the skills or expertise that an individual possesses, making others reliant on their knowledge. Reference power arises from the personal traits or integrity of an individual, which makes others want to emulate them. Information power stems from the ability to access and control important information that can influence outcomes. These types of power differ in their sources and how they are wielded within an organization .

Force Field Analysis is a tool used to understand problematic situations and plan corrective actions within organizational development. It involves identifying and analyzing the forces supporting or hindering a desired change. By visually mapping these forces, organizations can develop strategies to enhance driving forces and mitigate restraining forces, thereby facilitating a smoother transition towards the desired state .

The unfreezing stage is crucial in the organizational change process because it involves creating the motivation for change. This stage consists of providing psychological safety, creating a sense of guilt or anxiety to motivate change, and disconfirmation or lack of confirmation of current behaviors. These elements are necessary to break the inertia and prepare the organization for the transition to new behaviors and practices .

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