HRIBHU NARAYAN SARKAR
BMC HELIX DWPC SPECIALIST
CONTACT WORK EXPERIENCE
+91 8777430398 System Engineer
INFOSYS 2020 - Present
[Link]@[Link]
Extensive experience in Remedy AR development, specializing in creating
[Link] custom solutions for BMC Remedy.
narayan-sarkar-7a8980228 Proficient in designing and implementing BMC catalogs, streamliningprocesses,
Kolkata, INDIA
and enhancing workflows to improve operational efficiency.
Expertise in developing Remedy Business Engine (RBE) rules for automating
email notifications and notifications, ensuring timely communication.
Successfully provided support across L1, L2, and L3 lines of services, resolving
complex technical issues and delivering top-notch solutions to clients.
EXPERTISE
Skilled in translating user stories from Jira into actionable technical tasks,
ensuring alignment between development and business requirements.
1. Catalog and Workflow Development: Proficiently
Recognized by clients for consistently delivering excellent work, earning
develop catalogs and design workflows in BMC
commendations for problem-solving, innovation, and client satisfaction.
Remedy, aligning them with organizational needs for
Received prestigious awards, including the Infosys Insta and Rise awards, in
efficient service request processing.
recognition of outstanding contributions and dedication to achieving project
goals.
2. Template Creation: Create templates for
Led and collaborated with cross-functional teams, ensuring seamless project
workorders, incidents, and cases, ensuring
execution and the timely delivery of high-quality solutions.
standardized and streamlined processes for handling
various types of service requests. Proficient in leveraging Remedy AR to optimize ITSM processes, resulting in
improved service delivery and enhanced user experiences.
3. Support Group Configuration: Configure and Demonstrated ability to design and implement intricate workflows, facilitating
manage support groups within BMC Remedy, efficient incident and change management processes.
facilitating proper assignment and escalation of Implemented best practices in Remedy AR development, resulting in enhanced
service requests across L1, L2, and L3 support tiers. system performance and increased reliability.
Proven track record of meeting and exceeding project milestones, delivering
4. RBE Rule Implementation: Develop and implement results that exceed client expectations.
RBE (Request-By-Example) rules to automate incident Committed to continuous learning and professional development, completed a
and workorder management processes, reducing micro certification in ServiceNow to expand skills and stay up-to-date with
manual intervention. industry trends.
Strong communication and interpersonal skills, fostering productive
5. Integration with Jira: Utilize Jira for user story relationships with clients, stakeholders, and team members to drive project
implementation and agile project management, success.
fostering collaboration and alignment between BMC
Remedy and development teams. EDUCATION
TECHNO INDIA KOLKATA
6. Form, Filter, and Guide Creation: Demonstrate
2017 - 2020
hands-on expertise in creating custom forms and
Bachelor in Computer Applications
filters in BMC Remedy, and provide guidance through
DGPA - 8.39
filter documentation to enhance user experience and
system efficiency.
KENDRIYA VIDYALAYA ORDNANCE FACTORY DUM DUM
2016 - 2017
COMPUTER SCIENCE - XII
Percentage - 65%
KENDRIYA VIDYALAYA ORDNANCE FACTORY DUM DUM
2014 - 2015
CLASS - X
CGPA - 8.2