IDBI Bank: Project Overview and Analysis
IDBI Bank: Project Overview and Analysis
NAME SHWETA KIDE REGISTRATION NUMBER - WRO-0289634 PERIOD OF TRAINING APRIL 09 BATCH TIMINGS 12:00 a.m. to 4:00 p.m.
The Institute Of Chartered Accountants of India ICAI Bhawan, Cuffe parade, Mumbai 400005
SHWETA KIDE
I Ms. Shweta kide, student of PCC of the Institute of Chartered Accountants of India has under taken project while doing ITT 100 hrs training from 1st of April 2009 to 25th of April 2009, Batch timings 12:00 a.m. to 4:00 p.m.
Preface
Decision making is a fundamental part of the research process. Decisions regarding that what you want to do, how you want to do, what tools and techniques must be used for the successful completion of the project. In fact it is the researchers efficiency as a decision maker that makes project fruitful for those who concern to the area of study.
Basically when we are playing with computer in every part of life, I used it in my project not for the ease of my but for the ease of result explanation to those who will read this project. The project presents the role of financial system in life of persons .I had toiled to achieve the goals desired. Being a neophyte in this highly competitive world of business, I am presenting this hand carved efforts in black and white.
Table of content
Chapter 1
Chapter 2
: Statistical Analysis
Chapter 3
Chapter 4
Appendix 1
: Questionnaire
Appendix 2
: Reference material
Chapter 1
Industry Introduction & IDBI Bank
Industry introduction: The Indian Banking industry, which is governed by the Banking Regulation Act of India, 1949 can be broadly classified into two major categories, non-scheduled banks and scheduled banks. Scheduled banks comprise commercial banks and the co-operative banks. In terms of ownership, commercial banks can be further grouped into nationalized banks, the State Bank of India and its group banks, regional rural banks and private sector banks (the old/ new domestic and foreign). These banks have over 67,000 branches spread across the country in every city and villages of all nook and corners of the land. The first phase of financial reforms resulted in the nationalization of 14 major banks in 1969 and resulted in a shift from Class banking to Mass banking. This in turn resulted in a significant growth in the geographical coverage of banks. Every bank had to earmark a minimum percentage of their loan portfolio to sectors identified as priority sectors. The manufacturing sector also grew during the 1970s in protected environs and the banking sector was a critical source. The next wave of reforms saw the Nationalization of 6 more commercial banks in 1980. Since then the number of scheduled commercial banks increased four-fold and the number of bank branches increased eight-fold. And that was not the limit of growth. After the second phase of financial sector reforms and liberalization of the sector in the early nineties, the Public Sector Banks (PSB) s found it extremely difficult to compete with the new private sector banks and the foreign banks. The new private sector banks first made their appearance after the guidelines permitting them were
Current Scenario: The industry is currently in a transition phase. On the one hand, the PSBs, which are the mainstay of the Indian Banking system are in the process of shedding their flab in terms of excessive manpower, excessive non Performing Assets (Npas) and excessive governmental equity, while on the other hand the private sector banks are consolidating themselves through mergers and acquisitions.
PSBs, which currently account for more than 78 percent of total banking industry assets are saddled with NPAs (a mind-boggling Rs 830 billion in 2000), falling revenues from traditional sources, lack of modern technology and a massive workforce while the new private sector banks are forging ahead and rewriting the traditional banking business model by way of their sheer innovation and service. The PSBs are of course currently working out challenging strategies even as 20 percent of their massive employee strength has dwindled in the wake of the successful Voluntary Retirement Schemes (VRS) schemes.
The private players however cannot match the PSBs great reach, great size and access to low cost deposits. Therefore one of the means for them to combat the PSBs has been through the merger and acquisition (M& A) route. Over the last two years, the industry has witnessed several such instances. For instance, HDFC Banks merger with Times Bank Icici Banks acquisition of ITC Classic, Anagram Finance and Bank of Madurai. Centurion Bank, Indusind Bank, Bank of Punjab, Vysya Bank are said to be on the lookout. The UTI bank- Global Trust Bank merger however opened a pandoras box and brought about the realization that all was not well in the functioning of many of the
Private sector Banks have pioneered internet banking, phone banking, anywhere banking, mobile banking, debit cards, Automatic Teller Machines (ATMs) and combined various other services and integrated them into the mainstream banking arena, while the PSBs are still grappling with disgruntled employees in the aftermath of successful VRS schemes. Also, following Indias commitment to the W To agreement in respect of the services sector, foreign banks, including both new and the existing ones, have been permitted to open up to 12 branches a year with effect from 1998-99 as against the earlier stipulation of 8 branches.
Tasks of government diluting their equity from 51 percent to 33 percent in November 2000 has also opened up a new opportunity for the takeover of even the PSBs. The FDI rules being more rationalized in Q1FY02 may also pave the way for foreign banks taking the M& A route to acquire willing Indian partners.
Meanwhile the economic and corporate sector slowdown has led to an increasing number of banks focusing on the retail segment. Many of them are also entering the new vistas of Insurance. Banks with their phenomenal reach and a regular interface with the retail investor are the best placed to enter into the insurance sector. Banks in India have been allowed to provide fee-based insurance services without risk participation, invest in an insurance company for providing infrastructure and services support and set up of a separate joint-venture insurance company with risk participation.
Aggregate Performance of the Banking Industry Aggregate deposits of scheduled commercial banks increased at a compounded annual average growth rate (Cagr) of 17.8 percent during 1969-99, while bank credit expanded at a Cagr of 16.3 percent per annum. Banks investments in government and other approved securities recorded a Cagr of 18.8 percent per annum during the same [Link] FY01 the economic slowdown resulted in a Gross Domestic Product (GDP) growth of only 6.0 percent as against the previous years 6.4 percent. The WPI Index (a measure of inflation) increased by 7.1 percent as against 3.3 percent in FY00. Similarly, money supply (M3) grew by around 16.2 percent as against 14.6 percent a year [Link] growth in aggregate deposits of the scheduled commercial banks at 15.4 percent in FY01 percent was lower than that of 19.3 percent in the previous year, while the growth in credit by SCBs slowed down to 15.6 percent in FY01 against 23 percent a year ago. The industrial slowdown also affected the earnings of listed banks. The net profits of 20 listed banks dropped by 34.43 percent in the quarter ended March 2001. Net profits grew by 40.75 percent in the first quarter of 2000-2001, but dropped to 4.56 percent in the fourth quarter of [Link] the Capital Adequacy Ratio (CAR) front while most banks managed to fulfill the norms, it was a feat achieved with its own share of difficulties. The CAR, which at present is 9.0 percent, is likely to be hiked to 12.0 percent by the year 2004 based on the Basle Committee recommendations. Any bank that wishes to grow its assets need capital at the same time so that its capital as a percentage of the risk assets is maintained at the stipulated rate. While the IPO route was a much-fancied one in the early 90s, the current scenario doesnt look attractive for bank majors. Consequently, banks have been forced to explore capital base. While some are foreign partners to add capital others are employing the M& A route.
Interest
Rate
Scene
The two years, post the East Asian crises in 1997-98 saw a climb in the global interest rates. It was only in the later half of FY01 that the US Fed cut interest rates. India has however remained more or less insulated. The past 2 years in our country was characterized by a mounting intention of the Reserve Bank Of India (RBI) to steadily reduce interest rates resulting in a narrowing differential between global and domestic rates. The RBI has been affecting bank rate and CRR cuts at regular intervals to improve liquidity and reduce rates. The only exception was in July 2000 when the RBI increased the Cash Reserve Ratio (CRR) to stem the fall in the rupee against the dollar. The steady fall in the interest rates resulted in squeezed margins for the banks in general.
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Governmental Policy: After the first phase and second phase of financial reforms, in the 1980s commercial banks began to function in a highly regulated environment, with administered interest rate structure, quantitative restrictions on credit flows, high reserve requirements and reservation of a significant proportion of lended resources for the priority and the government sectors. The restrictive regulatory norms led to the credit rationing for the private sector and the interest rate controls led to the unproductive use of credit and low levels of investment and growth. The resultant financial repression led to decline in productivity and efficiency and erosion of profitability of the banking sector in general. This was when the need to develop a sound commercial banking system was felt. This was worked out mainly with the help of the recommendations of the Committee on the Financial system Shri: M Narasimham, 1991. The resultant financial sector reforms called for interest rate flexibility for banks, reduction in reserve requirements, and a number of structural measures. Interest rates have thus been steadily deregulated in the past few years with banks being free to fix their Prime Lending Rates(PLRs) and deposit rates for most banking products. Credit market reforms included introduction of new instruments of credit, changes in the credit delivery system and integration of functional roles of diverse players, such as, banks, financial institutions and non-banking financial companies (NBFCS). Domestic Private Sector Banks were allowed to be set up, PSBs were allowed to access the markets to shore up their Cars.
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Implications of Some Recent Policy Measures: The allowing of PSBs to shed manpower and dilution of equity are moves that will lend greater autonomy to the industry. In order to lend more depth to the capital markets the RBI had in November 2000 also changed the capital market exposure norms from 5 percent of banks incremental deposits of the previous year to 5 percent of the banks total domestic credit in the previous year. But this move did not have the desired effect, as in, while most banks kept away almost completely from the capital markets, a few private sector banks went overboard and exceeded limits and indulged in dubious stock market deals. The chances of seeing banks making a comeback to the stock markets are therefore quite unlikely in the near future. The move to increase Foreign Direct Investment FDI limits to 49 percent from 20 percent during the first quarter of this fiscal came as a welcome announcement to foreign players wanting to get a foot hold in the Indian Markets by investing in willing Indian partners who are starved of net worth to meet CAR norms. Ceiling for FII investment in companies was also increased from 24.0 percent to 49.0 percent and have been included within the ambit of FDI investment. The economic development of any country depends on the extent to which its financial system efficiently and effectively mobilizes and allocates resources. There are a number of banks and financial institutions that perform this function; one of them is the development bank. Development banks are unique financial institutions that perform the special task of fostering the development of a nation, generally not undertaken by other banks. Development banks are financial agencies that provide medium-and long-term financial assistance and act as catalytic agents in promoting balanced development of the country. They are engaged in promotion and development of industry, agriculture,
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In addition, they are assigned a special role in: Planning, promoting, and developing industries to fill the gaps in industrial sector.
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Milestones July 1964: Set up under an Act of Parliament as a wholly-owned subsidiary of Reserve Bank of India. February 1976: Ownership transferred to Government of India. Designated Principal Financial Institution for co-coordinating the working of institutions at national and State levels engaged in financing, promoting and developing industry. March 1982: International Finance Division of IDBI transferred to Export-Import Bank of India, established as a wholly-owned corporation of Government of India, under an Act of Parliament. April 1990: Set up Small Industries Development Bank of India (SIDBI) under SIDBI Act as a wholly-owned subsidiary to cater to specific needs of small-scale sector. In terms of an amendment to SIDBI Act in September 2000, IDBI divested 51% of its shareholding in SIDBI in favour of banks and other institutions in the first phase. IDBI has subsequently divested 79.13% of its stake in its erstwhile subsidiary to date. January 1992: Accessed domestic retail debt market for the first time with innovative Deep Discount Bonds; registered path-breaking success.
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December 1993: Set up IDBI Capital Market Services Ltd. as a wholly-owned subsidiary to offer a broad range of financial services, including Bond Trading, Equity Broking, Client Asset Management and Depository Services. IDBI Capital is currently a leading Primary Dealer in the country. October 1994: IDBI Act amended to permit public ownership upto 49%. July 1995: Made Initial Public Offer of Equity and raised over Rs.2000 crore, thereby reducing Government stake to 72.14%. March 2000: Entered into a JV agreement with Principal Financial Group, USA for participation in equity and management of IDBI Investment Management Company Ltd., erstwhile a 100% subsidiary. IDBI divested its entire shareholding in its asset management venture in March 2003 as part of overall corporate strategy. June 2000: A part of Government shareholding converted to preference capital, since redeemed in March 2001; Government stake currently 58.47%. August 2000: Became the first All-India Financial Institution to obtain ISO 9002:1994 Certification for its treasury operations. Also became the first organisation in Indian financial sector to obtain ISO 9001:2000 Certification for its forex services. September 2003: IDBI acquired the entire shareholding of Tata Finance Limited in Tata Homefinance Ltd, signalling IDBI's foray into the retail finance sector. The housing finance subsidiary has since been renamed 'IDBI Homefinance Limited'.
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July 2004: The Boards of IDBI and IDBI Bank Ltd. take in-principle decision regarding merger of IDBI Bank Ltd. with proposed Industrial Development Bank of India Ltd. in their respective meetings on July 29, 2004.
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IDBI BANK
RETAIL BANKING
DEVELOPMENT BANK.
SAVING ACCOUNT
CURRENT ACCOUNT
INVESTMENT
PERSONAL SAVING
CORPORATE SAVING
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Chairman
President
Vice president H. R.
Regional Head
Zonal Head
Territory In charge
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Respondent : Customers Table1: Correlation between awareness of customers about IDBI bank & their Age
NO. OF RESPONSE 25 46 34 23 21 22 24 55
60 50 40 30 20 10 0
20 -2 5 25 -3 0 30 -3 5 35 -4 0 40 -4 5 45 -5 0 50 60 -6 -A 0 BO VE
RESPONSES
NO. OF RESPONSE
AGE GROUP
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RESPONSES 50 45 100 55
RESPONSES
D 'T KNOW ON
PRIVAT E PUBLIC
21
33%
22% 75%
95% 25%
PHONE BANKING
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PARAMETERS/BANKS PRODUCT ADVERTISMENT MANPOWER NET-BANKING PHONE BANKING INVESTMENT SCHEME NETWORK CREDIBILITY
C OMPAR ATIVE GR AP H S
60% 50% 40% 30% 20% 10% 0%
IC IC I ID BI SB I CA HS NA BC RA BA NK PN B
PERCENTAGE
P RODUCT A DV E RTIS M E NT M A NP OW E R NE T-B A NK ING P HONE B A NK ING INV E S TM E NT S CHE M E NE TW ORK CRE DIB ILITY
BANKS
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Total Income Interest Income Non-Interest Income Total Expenses Interest expenses Operating expenses Operating Profit Provisions (net) Net Profit
Profitability: IDBI Bank reported a net profit of Rs. 245 crore and Rs 729 crore for the quarter and year ended March 31, 2008 respectively, as against Rs. 213 crore and Rs 630 crore in the corresponding quarter and year ended March 31, 2007 respectively. This amounts to an increase in net profit by 15.73% for the year and 15.02% for the quarter compared to corresponding period last year. Business: As of March 31, 2008, IDBIs total business (deposits and advances) stood at Rs.1,55,211 crore as against Rs.1,05,825 crore as of March 31, 2007,
24
25
26
14048 16895
7496 13025
38461 57418
28290 49557
232321
180698
832320
646596
30499
37837
133311
90664
2774
16159
51041
22403
8 9 10 11 12
0 27724
0 21678
0 82270
0 68260
3225 24499
323 21355
9325 72945
5231 63031
13
24499
21355
72945
63031
14
72476
72435
72476
72435
15
604206
547763
604206
5477 63
16 17
52.68
52.71
52.68
52.71
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3.38 2.43
2.95 2.95
10.06 10.06
8.70 8.70
Segment Reporting for the year ended March 31, 2008 (Rs. Lakh) Quarter Ended Year Ended Year Ended Sr. March 31, March 31, March 31, March 31, Particulars No. 2008 2007 2008 2008 (Unaudited) (Unaudited) (Audited) (Audited) 1 SEGMENT REVENUE Wholesale banking 2028 86 1852 09 7430 00 6075 12 Retail banking 838 98 506 19 3071 67 2005 63 Treasury 495 90 655 53 1868 37 2443 53 Total 3363 74 3013 81 12370 04 10524 28 Less: - Inter-segment 735 53 828 46 2713 73 3151 67 revenue Net Income from 2628 21 2185 35 9656 31 7372 61 operations 2 Segment Results Profit / (Loss)
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CONSOLIDATED FINANCIAL RESULTS OF IDBI LTD AND ITS SUBSIDIARIES FOR THE YEAR ENDED MARCH 31, 2008 Sr. Year Ended 31- Year Ended 31Particulars No. Mar-08 (Audited) Mar-08 (Audited) 1. Interest earned 827538 655644 (a)+(b)+(c)+(d) (a) Interest/discount on advances / 675328 541163 bills (b) Income on investments 138351 100038 (c) Interest on balances with 4648 8338 Reserve Bank of India and other inter bank funds (d) Others 9211 6105 2 Other Income 168773 96038 A Total Income (1+2) 996311 751682 3 Interest Expended 754653 583037
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10.30 10.30
8.12 8.12
b) Diluted
Consolidated Segment Reporting for the year ended March 31, 2008 (Rs. Lakh) Year Ended Year Ended March 31, 2008 March 31, 2008 (Audited) (Audited) 7430 00 3382 93 1901 01 62 82 12776 76 6064 81 2194 88 2452 18 46 92 10758 79
Sr. No. 1
Particulars SEGMENT REVENUE Wholesale banking Retail banking Treasury Others Total
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645 49 57 17 588 32
Notes: (i) The above results have been taken on record by the Board of Directors of the IDBI Bank [Link] its meeting held on April 26, 2008. (ii) Dividend at Rs. 2 per share on equity shares has been recommended by the Board for adoption by the Shareholders. (iii)Consequent upon takeover of erstwhile United Western Bank Ltd., the Bank had, inter-alia, provided Rs.286,00 Lakh towards certain loans and advances, which were considered by the management as not readily realizable. During the year, the Bank has determined a provision of Rs.236,00 Lakh as no longer required, which has been utilized towards provision for amount receivable against investment in state level financial institutions appearing in other assets, and for provisioning of standard assets. (iv)The transitional liability arising on account of adoption of Accounting
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(vi) The figures of the previous accounting periods have been regrouped and adjusted wherever required. By order of the Board Mumbai April 26, 2008 (Yogesh Agarwal) Chairman & Managing Director
Report of the Auditors to the Members of Industrial Development Bank of India Limited
We have audited the attached Balance Sheet of the Industrial Development Bank of India Limited (the Bank) as at March 31, 2008, as also the Profit and Loss Account and the Cash Flow Statement of the Bank for the year ended on that date annexed
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We report that
I. We have obtained all the information and explanations, which, to the best of our
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II. The transactions of the Bank which have come to our notice have been within the powers of the Bank.
III. The returns received from the offices and branches of the Bank have been found adequate for the purposes of our audit.
IV. In our opinion, proper books of account as required by law have been kept by the Bank so far as appears from our examination of those books and proper returns adequate for the purpose of our audit have been received from offices and branches not visited by us.
V. The Banks Balance Sheet, Profit and Loss Account and Cash Flow Statement dealt with by this report are in agreement with the books of account and the returns.
VI. In our opinion, the Balance Sheet, Profit and Loss Account and Cash Flow Statement dealt with by this report comply with the Accounting Standards referred to in sub-section 3(C) of Section 211 of the Companies Act, 1956 read with guidelines issued by the Reserve Bank of India in so far as they apply to the Bank.
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VIII. In our opinion and to the best of our information and according to the explanations given to us, the said financial statements give the information required by the Banking Regulation Act, 1949 as well as the Companies Act, 1956 in the manner so required for banking companies and give a true and fair view in conformity with the accounting principles generally accepted in India.
In the case of the Balance Sheet, of the state of affairs of the Bank as on March
31, 2008;
In the case of the Profit and Loss Account, the same shows a true balance of Profit for the year ended March 31, 2008 covered by such accounts; and
In the case of the Cash Flow Statement, of the cash flows for the year ended March 31, 2008.
For Khimji Kunverji & Co. Chartered Accountants Shivji K. Vikamsey Partner Membership No. 2242
For Suresh Chandra & Co Chartered Accountants Ved Prakash Bansal Partner Membership No. 500369
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We have examined the Compliance of the conditions of Corporate Governance by Industrial DevelopmentBank of India Limited (hereinafter referred to as the Bank) for the year ended March 31, 2008 as stipulated inClause 49 of the Listing Agreement of the said Bank with Stock Exchange of India.
The compliance of conditions of Corporate Governance is the responsibility of the management. Our examinationwas limited to a review of the procedures and implementation thereof, adopted by the Bank for ensuring thecompliance with the conditions of Corporate Governance. It is neither an audit nor an expression of opinionon the financial statements of the Bank.
In our opinion and to the best of our information and according to the explanations given and representationsmade by the Directors and the Management, we certify that the Bank has complied with the conditions ofCorporate Governance as stipulated in the above-mentioned Listing Agreement.
We state that such compliance is neither an assurance as to the future viability of the Bank nor the efficiency oreffectiveness with which the management has conducted the affairs of the Bank.
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For Khimji Kunverji & Co. Chartered Accountants Sd/Shivji K. Vikamsey Partner Membership No.2242
For Suresh Chandra & Co. Chartered Accountants Sd/Ved Prakash Bansal Partner Membership No.500369
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Your Bank has a well-equipped Internal Audit& Regulatory Compliance Department carrying out regular independent appraisal of all activities undertaken by different business units/ support units and its branches. The function is headed by Senior Management Personnel with reporting lines to Chairman and Managing Director (CMD) and Audit Committee of the Board. The audit function maintains its independence and objectivity while carrying out the assignments. It evaluates, on a continuous basis, the adequacy and effectiveness of internal control mechanisms, adherence to policies and procedures and suggests measures to strengthen and streamline controls for timely addressing of various risks. Your Bank adopted riskbased internal audit as its strategy while carrying out the activities. There is an Information System Audit in place as part of Internal Audit Mechanism to address technology and IT security issues commensurate with the nature and complexities of the operations. There exists proper co-ordination between audit and other operational wings for enhancing operational efficiency and finetuning of the processes. Your Bank has, in line with the regulatory requirements, put in place a comprehensive concurrent audit system to supplement the internal audit function. Emphasis is placed on benchmarking your Banks practices and procedures in an endeavour to migrate to the best practices. The Audit Committee of the Board and Internal Audit Committee review the performance, give directions to the internal audit functionaries and review effectiveness of internal control systems as also compliance with regulatory guidelines.
Vigilance Mechanism
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Future Prospects
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The growth story in the domestic economy remained robust over past half of the decade. After a smooth sailing, the policy makers are worried about possible slowdown against the envisaged growth beyond 9% during the ensuing Plan period. The recent upsurge in inflation due to higher food prices is a major challenge for global leaders and financial experts. This would encourage fiscal authority to improve upon supply chain management and would call for increased investment in agriculture. It would lead to monetary tightening which may stymie credit demand. To buttress the growth impetus, all efforts are underway to increase domestic investment, financed predominantly by domestic savings. The participatory growth model with emphasis on balance growth would increasingly be adopted as a strategy to reduce the rural-urban divide. Improved utilization of capital as reflected in lower incremental capital output ratio resulting from successive economic reforms processes, led to increased efficiency gains, manifesting itself in acceleration in investment and output growth. This has resulted in a change in the composition of Indias GDP with the emergence of new growth drivers. In fact Indias moving to a higher growth trajectory is also a result of the non-farm growth accounting for close to 83% of GDP. As India is increasingly becoming the global services hub, it is expected that the domestic economy would exhibit better growth despite pull down pressure. Whether it is Bharat Nirman or any other fiscal agenda to further strengthen the infrastructure, effective execution of these iterated measures would catalyse the economic activities with improved value addition and efficiencies. Your Bank, during the financial year, gained enormous strength in terms of positioning through expansion of its network, realigned its organisation structure to achieve greater customer focus, offering wider and superior array of products, improved
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Chapter 4
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1. Consumers have good awareness level about IDBI bank as well as about its
services and products they offer. 2. The advertising campaign has successfully been able to increase the market share of IDBI
3. The modern days technology like internet banking, phone banking, used by IDBI
bank for providing banking services has sent positive signals in the mind of consumer.
4. The network of IDBI is lagging behind a little than its competitors like ICICI bank
and HDFC bank. 5. It can be distilled from data that IDBI bank has good market share as compared to its competitors considering the amount of resources deployed by them in the market.
Recommendations
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2. A short advertising campaign will produce good results in a short span of times,
so to gain long term benefits is very necessary for IDBI bank to carry on this campaign with more intensity.
3. Besides opening more branches it should also look for opening some extension
counter 4. As Government is the majority share holder in the shares of IDBI bank, which makes this bank more reliable than other private banks, this thing can be used in the favour of IDBI bank by making people aware about this fact and winning their faith. 5. The bank should come up with more branches & developments also in Rural area.
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ADDRESS:... CITYPIN CODE.... CONTACT NO. 1. DO YOU KNOW ABOUT IDBI BANK LTD.? YES 2. IDBI BANK IS A PRIVATE BANK PUBLIC BANK PRIVATE/PUBLIC BANK DONT KNOW NO
3. RANK THE IDBI BANK ON THE FOLLOWEING FEATURES (RANK 1 FOR BEST AND 5 FOR WORSE ON 1 TO 5 SCALE) EFFICENCY INTERNET BANKING/ATMs PRODUCT RANGE MANPOWER NETWORK PHONE BANKING
4. YOU WOULD LIKE TO BE A CUSTOMER OF BANK BECAUSE 5. YOU WOULD NOT LIKE TO BE A CUSTOMER BANK BECAUSE 6. NAME THE BANK WHICH COMES IN YOUR MIND AT VERY FIRST AND WHY?
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8. YOUR LEVEL OF SATISFACTION WITH IDBI BANKVERY SATISFIED SATISFIED NORMAL DISSATISFIED VERY DISAT.
9. IF YOU WILL HAVE OPTION AGAINEST IDBI BANK YOU WILL GO FOR SBI ICICI PNB OTHER
11. WHEN DID YOU LAST SEE THE ADVERTISEMENT OF IDBI BANK? 0-5 DAYS BACK 11-15 DAYS BACK BACK 6-10 DAYS BACK MORE THAN 15 DAYS
12. IDBI BANK LTD. IS A GOOD BANK FORSERVICE PEOPLE PERSONS POLITICIANS ALL OF ABOVE 13. NAME IDBI BANK LTD. GIVE BLUE-PRINT IN YOUR MIND OFHIGH NETWORK HI-TECH BANK OTHER (PLEASE FINANCILALLY EFFICIENT BANK CUSTOMER FRIENDLY SPECIFY) GENERAL PUBLIC BUSINESS
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