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ITIL Notes

Handwritten notes of ITIL training

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Gabriela
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0% found this document useful (0 votes)
91 views14 pages

ITIL Notes

Handwritten notes of ITIL training

Uploaded by

Gabriela
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF or read online on Scribd
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Bis123_ oe cust deine ae = | (659. oC Cait ney for Secees. ee “teca sear Kesgats. ein — aD a = USecs- U sé Services Aiea eer authart2€ bud ee oe __ Seguice iesnsip Se Se conse ty a a eae ec Cocrestion | __ haséd on agreed td available Service” sient 2 ___oitterinas Si “ate cre Ned ovtan ah —? oO ‘nfargibe eee eable ne a result for a_ eo ona enabled Oy 1 oc more outeuts MET Malily, o€ered ly a Qroduct or _ Service to feet 4 garticulac “need “besed on _custamers pecceg tens -ass Se Mata greuct oF Service wA\L 4 meet agreed cequirements 5 (a EL Pia Reviews Cant 8)Is]23 - vst basic. def. eS wor kFlaws, "tee te tained needed cc Achteve ie he ! —— -Vyalve_ Sire = “Series df Steps an_acqantzation | wmderta¥es to create and d adler A | predate BErvices (coor den ate 9) NEE of erent een vit nea S — Factions + ieee gstorrn rat ac (inte th figs tha se tray ae sap ary are ta cane oe — a cent ce Valve ogete(Svo- | ng ee Ce ea _ Mm to eRable valve ttn cHmmendgations that can o “an or antuattan in_all_ctroum Sances ee : “rept whieh an ara, is diet and con a ee benees, use Gules, = linger ance “Samet ing. | Ee Oar ot g Hons, a ee : a —Athapittes wea 2 achieve i ae ee a oc mare_ora. fo _co-create | —_ Vili = = ‘in Seevice_relatioshigs oraaniza | take om ne ale of Sz fe gros OC ne comsumer>” \¢ ccs ani "| =a “OM ret isa "9 delivers, See Sey Vice | vf Catsumer tS 5 010). tak re ceTuS __ Services, Sye, Sumer is_accomtatre Cor delWwery of Yhat nt ornales a - a | o ee = ie Revteva Cont. gf OCUSES AY. 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Ber gene dest | | Sieteeueueieue guuueee: ‘ Sta " QSSES5. es iderttty avallabil «man € Knawm ecras iene tential. -} geetmanent Solutions ularly, re-asses SOF Engum errs pecan nt Solvtie + cost a o | Se TTIL final Review Btefa3 — eter eee Greco ie oe ice ec et other practioey = Gractice of a . a Sensanaae eseseaaai | le ‘ re. : —docomentts fen sqrt : __ Mh iehidniteranarereos © a ae appeal an y + mana a o TTTL inal Bevwew 8/15/23 aaa agra Fac wy 7) 1p ___| - Deglayrne A anna ee hase IManaement =n stag ieee Ma Management _ Sugalter Managemen} “the cin, oer i as ci Oh © Manigement ee Supplier oe ent a latfonshi M: ny Hinata Seu mee Management : eis On ner Pn with Service consumers _ otto arcing contracts + _ ments _— tate celation shies_ between teers and “ex Zi tena ee a ~ nanoes Nene A [What Servite Management aimeristm 1S Focused on actvr eS + how they “are coordinated? ma i informe ton Eiechaby. a ale ist Pie rinctale recommends _ Anat Presi oo ar. sentce __ Mars menk fc consi i ine + wack hol an es a Which guiding cincip. te. focvses on taMtart oe Oreused? eae where ya are seauie 4 which valve Chat activity ensures eagle uuderstand -ne Ytston? oe Plan (understand usta, cumrenst Statv. d Ymgrou,, dyvection rr ALL) — B.what_ITLL concept describes Aaverance -Service. {alue 54 By oe 3 oe “ui idling ect Yo ee i Ean Vm poor a. | o __}| TTL Gaal Seer \ sicarr saicaae : cath anes feeeeinct fen Be rae wort fn smal} Tne need “ip aghivizatio Tncreasing urgency, a patel = qutgvis oF one. pac. af tem aan ee ede 5 nuts fa the Same | sacs Boh he ue eto hidden_agendas i a | ~Mereasing, ‘uroency Ah Ano Service “ar elemen (i Shands soe _pecommenia 4 dimensions of SM — ayse_ mtn. Fo Fo Sieg accomplish te fue Y= maximize valve. of work _- Streamllint eal = e Mov Should ABT us sing oF erincip 2 Patni ego a o ips nanan) Final ae ae fee eet fold as tea ake 5 F sen \ J oe we eae sient pectattonS weber aie onder cops a age ecTIVve 6+ Value Heat eet eae +4 intended — __ ovtcomeS nich change elie ver Ye. eee __ fefocuses gn consumers _ — Pevtnve + grain at Wo) dias i Penola SNS aut. sla i Lath dimension of Service manasemer : canst ders Management , Ne Gethteah "Fe Tine w| ea ee considecations {nPlvence. -the “the Supelter Fee an_arnanizatin? 4 Wich a chat activ Commyntca 1 Cuorent Status o£ apy ae dt _ Service fandgenent fo . 5 How do a alae Chatn acute “ane S aS ist as Keytaone hn of practt-es a a o Ji TTL aan ‘ama a : Coomed, > +0 ens l =e ee oe the : fou Ste MN Stake hl ders, NTs a «\nouts +o SVS _ aes ie all ae + : ee Setvices ee Ve orqan'Zerten a iil A a o TTITL €jnal_ Rev'ew Con. S123 . eae

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