CHCCCS011 Meet personal support needs

Assessment

ASSESSMENT OVERVIEW
This Student Assessment Booklet contains all your tasks for assessment of CHCCCS011 Meet personal
support needs.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.

Assessment Task Overview

Assessment Task 1: Written questions Students must correctly answer all 11 questions to show that they
understand the knowledge required of this unit.
Assessment Task 2: Case study Students are to read the case study and complete the questions.
Assessment Task 3: Role play Students are to work in a simulated workplace environment. They
will be observed:
▪ transferring a person in and out of a vehicle
▪ transferring a client from a bed to a chair using a hoist
▪ using a hoist in a falls recovery situation.
Assessment Task 4: Observation task Students are to be observed in their work placement service
supporting at least two clients with a variety of personal care needs.

Supporting resources
You may like to look at the following websites, books and documents for more information about the
topics related to this unit:
 Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
 Croft, H 2013, The Australian Carer 3rd edn., Pearson Australia, Frenchs Forest, NSW.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it
in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you have performed in each task, and will write
this on the back of the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them—your assessor will put the
documents you submit into your student file. These will not be returned to you.

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Number of submissions
A maximum of 3 submissions are allowed initially. If you can not satisfy conditions for
satisfactory outcome, you will have an opportunity for a one-on-one session with one of the
trainers before submitting for the 4th time

Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us.
Refer to your Student Handbook for more information about our appeals process.

Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to
complete all tasks to demonstrate competency in this unit.
Your assessor will provide you with the due date for each assessment task. Write them in the table
below.

Assessment Requirements Due date

1. Written questions

2. Case study

3. Role plays

AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? Yes No

Do you understand the requirements of this assessment? Yes No

Do you agree to the way you are being assessed? Yes No

Do you have any special needs or considerations to be made for this assessment? Yes No
If yes, what are they?

_______________________________________________________________________________________________

Do you understand your rights to appeal the decisions made in an assessment? Yes No

Student name: ______________________________________________________________________________________

Student signature: ______________________________________________________ Date: ________________________

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 Assessment Tasks Outcome

Unit: CHCCCS011 Meet personal support needs

Tasks included in submission

Assessment Tasks Title Satisfactory/ Assessor Date Re-submission

Not yet Signature Satisfactory/Not
satisfactory yet satisfactory
Written Questions Assessment 1

Case Study Assessment 2

Role Play Assessment 3

Assessor’s Feedback

Assessor: Please return this cover sheet to the student with the assessment results and feedback. A copy
must be supplied to the office and kept in the student’s file with the evidence.

Satisfactory Not yet satisfactory

Assessor Signature: Assessor Name: Date:

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 ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:
 This is an open book test—you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all the 11 questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use an extra paper. All extra pieces of paper used
must contain your name and the question number(s) you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).

WHEN DO I DO THIS TASK?

 You will do this task in the classroom or as homework—your assessor will advise.
 Fill in the due date as advised by your assessor: ________________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You
will need to do one of the two from the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

QUESTION 1
a) What is the purpose of a job description for a personal support provider?

The purpose of a job description for a personal support provider is to outline the responsibilities,
duties, and expectations associated with the role. This document serves as a comprehensive guide
for both the employer and potential candidates, clearly defining the scope of the job and the skills
required. It provides essential information about the tasks the support provider will be responsible for,
such as assisting with daily activities, providing companionship, and potentially offering specialized
care. A well-constructed job description helps applicants understand the role's requirements, aiding
them in determining if they are a suitable fit for the position.

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 b) A work colleague has asked you to do something that it outside the training you have had. What
would you do?

If a work colleague asked me to perform a task that falls outside the scope of my training and
expertise as a personal support provider, I would handle the situation by communicating openly and
honestly with them. I would kindly explain that while I'm more than willing to help within my areas of
knowledge, the specific task they're requesting lies beyond my expertise. I would suggest seeking
assistance from someone who possesses the necessary skills or training to accomplish the task
effectively. Additionally, I might offer to provide any relevant information or resources that could aid
them in finding the right person for the job.

c) What are the (3) three workplace health and safety responsibilities of an employer in relation to
manual handling?

Risk Assessment: Employers are responsible for conducting thorough risk assessments of tasks
involving manual handling.

Training and Education: Employers are required to provide adequate training and education to
employees engaged in manual handling tasks.

Provision of Resources: Employers have a responsibility to provide the necessary resources to

ensure safe manual handling practices

d) What does duty of care mean?

In the context of aged care, "duty of care" refers to the legal and ethical responsibility that caregivers
and service providers have towards the well-being, safety, and overall welfare of elderly individuals
under their care. This duty entails taking reasonable measures to ensure that residents or patients are
protected from harm, neglect, or any form of abuse. It involves providing appropriate medical
attention, maintaining a suitable living environment, offering emotional support, and respecting the
individual's dignity and autonomy. Failing to uphold this duty of care can result in legal repercussions
and a breach of the trust placed in caregivers to provide the best possible care for the elderly
population.

e) Briefly describe the responsibilities of disability support providers and workers

Disability support providers and workers are tasked with assisting individuals with disabilities to lead
fulfilling and independent lives. Their responsibilities encompass a wide range of tasks aimed at
ensuring the well-being and inclusion of their clients. These may include providing personalized care
and assistance, aiding in daily activities such as hygiene, mobility, and medication management,
offering emotional and social support, and promoting community integration. Moreover, they
collaborate with healthcare professionals, therapists, and families to develop and implement
individualized care plans that address specific needs and goals.

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 f) Identify 5 ways to ensure a safe work environment for support workers and participants.

1. Comprehensive Training: Provide thorough training to support workers on safety protocols,

emergency procedures, and handling potentially challenging situations.
2. Clear Communication: Establish open and effective communication channels between support
workers, participants, and supervisors.
3. Regular Assessments: Conduct regular assessments of the work environment to identify and
address potential hazards.
4. Personal Protective Equipment (PPE): Ensure that support workers and participants are provided
with the appropriate personal protective equipment based on the nature of their tasks.
5. Emergency Plans: Develop and communicate well-defined emergency plans that outline
procedures for various scenarios, such as medical emergencies, natural disasters, or disruptive
incidents

QUESTION 2
What rights do clients have to privacy and confidentiality?

In aged care settings, clients have the fundamental rights to privacy and confidentiality. This includes
the right to have their personal and medical information kept private and secure, with only authorized
individuals having access to their records. Clients have the right to control who can receive their
information and to be informed about how their data will be used. Care providers must ensure that
conversations and interactions with clients are conducted in private settings, respecting their dignity
and autonomy. Confidentiality extends to both medical and personal matters, fostering an
environment of trust and respect between clients and caregivers.

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QUESTION 3

Geraldine trips over a bucket that has been left in the corridor. Luckily, she is not hurt. Geraldine’s
carer removes the bucket and puts it back in the cleaner’s room.

a) What should you do to report the incident (both verbally and in writing)?

How to report verbally:

"Hello [Supervisor's Name], I need to report an incident involving Geraldine. She tripped over a bucket
that was left in the corridor, but thankfully she's not hurt. The bucket has been removed and the
corridor is clear now. I've also checked on Geraldine to make sure she's okay. We need to make sure
that such hazards are avoided in the future."

How to report in writing:

 Title and Date: Begin the report with a clear and concise title that indicates the nature of the
incident. Include the date and time of the incident.
 Description of the Incident: Provide a brief but detailed account of what happened.
 Location: Clearly state where the incident occurred – in this case, it was the corridor.
 Immediate Actions: Describe what immediate actions were taken after the incident.
 Witnesses: If there were any witnesses to the incident, mention their names and contact
information if possible.
 Injuries and Medical Attention: Since Geraldine was not hurt, this section can be left out.
 Preventive Measures: Suggest any preventive measures that could be taken to avoid similar
incidents in the future.
 Conclusion: Conclude the report with a summary of the incident and its outcome,
highlighting that Geraldine was fortunate to escape injury.
 Your Contact Information: Include your name, position, and contact information in case
further information or clarification is needed.
 Date and Signature: Sign and date the report to verify its authenticity.

b) Why is it important to report this incident even though Geraldine is unhurt?

Reporting the incident where Geraldine tripped over a bucket, even though she was not hurt, is
essential for several reasons. Firstly, documenting such incidents helps maintain a record of safety
concerns and potential hazards within the environment, enabling the identification of recurring issues
and the implementation of preventive measures. Secondly, reporting fosters a culture of transparency
and accountability, encouraging responsible behaviour among staff and caregivers to ensure the
safety of individuals like Geraldine. Additionally, even if no immediate harm was caused, this incident
serves as a reminder that similar incidents could have more serious consequences in the future. By
reporting and addressing such occurrences promptly, the organization demonstrates its commitment
to maintaining a safe and hazard-free environment for everyone.

Upon investigation, it is found that the new cleaner left the bucket in the corridor. He is called to the

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 supervisor’s office and told that his work practices were unsafe—Geraldine could have been seriously
hurt.
Geraldine’s carer informs her that the cleaner has been spoken to and he will probably get fired if he
ever does it again.

c. Did the carer act appropriately? Explain your answer.

Yes, Geraldine's carer acted appropriately in this situation. The carer's primary responsibility is to
ensure Geraldine's safety and well-being. After Geraldine tripped over the bucket and it was
determined that the new cleaner was responsible for leaving it in the corridor, the carer took
immediate action by removing the bucket and returning it to the cleaner's room. Furthermore, the
carer informed Geraldine about the actions taken against the cleaner and the potential consequences
if such negligence were to occur again. This approach demonstrates the carer's commitment to
ensuring a safe environment for Geraldine and holding individuals accountable for their actions,
which aligns with their duty of care.

QUESTION 4

a) In your work you will be required to use the computer to complete reports and access
information. What are two (2) safety considerations you must take when using computers?

Safety consideration 1:
Cybersecurity: Ensure the computer has up-to-date antivirus software and
firewalls to protect against malware, viruses, and unauthorized access.

Safety consideration 2:
Ergonomics: Set up the workstation ergonomically with proper posture,
chair, and monitor placement to prevent physical strain and discomfort.

b) Identify 3 reporting technologies used by organizations.

1. Electronic Health Records (EHR) Systems

2. Incident Reporting Software

3. Performance Analytics and Dashboards

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QUESTION 5

Elsie has dementia. She is a resident in a high-care nursing home. She needs significant help with
personal care, including showering, grooming, dressing, feeding, toileting and transferring.
Damien is a young man with MS. He has sound cognitive ability but is dependent on his wife for
assistance with all activities of daily living. His wife needs to go to the hospital so she has arranged for
home nursing while she is unable to look after Damien. Damien will tell the carers what he requires
and how he likes things to be done.
Jessie cares for her mother, Maria, who lives next door to her. Maria is frail but has full cognitive
function and is able to undertake most activities of daily living without assistance. Jessie is having a
baby in four weeks’ time.
Jessie has arranged for her mother to go into respite care for a month after the baby is born so she
has some time to recover from the birth and get used to her role as a mother. She is relieved that
Maria will be safe and have meals cooked for her.

In approximately 100 words, describe the differences between the giving of personal care for each of
these situations and highlight how it impact on the way services are provided.

Elsie requires comprehensive assistance due to dementia, needing help with essential tasks like
grooming, feeding, and transferring. Damien, though cognitively intact, relies on his wife for daily
activities due to MS. He'll now direct home carers in his care preferences. Maria, fully cognizant but
physically frail, can mostly manage daily tasks. Jessie, expecting a baby, arranges respite care for
Maria to recover. Each scenario demands distinct levels of personal care due to cognitive and physical
conditions, influencing the nature of services provided, from constant aid for Elsie, preference-based
care for Damien, to temporary support for Maria during Jessie's transition.

Is it a ‘one-size fits all’ approach, or is care planned for the individual needs of each client?

It is planned based on the individual needs of each client.

Elsie: She has dementia and requires significant help with personal care. Due to her condition, she needs
specialized care that takes into consideration her cognitive impairments, safety concerns, and specific
assistance with activities of daily living (ADLs) like showering, grooming, dressing, feeding, toileting, and
transferring. Her care plan would involve strategies to manage her dementia-related symptoms, ensure her
safety, and provide the necessary support for her daily needs.

Damien: He has multiple sclerosis (MS) but has sound cognitive ability. However, he depends on his wife
for assistance with all activities of daily living. Damien's care plan would involve understanding his mobility
challenges, specific needs related to his MS symptoms, and preferences for how tasks are performed. As
he will interact with home nursing care, he can communicate his requirements directly, allowing for tailored
care that addresses his unique needs.

Maria: Although she is frail, Maria has full cognitive function and can perform most activities of daily living

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 without assistance. Jessie, her daughter, is expecting a baby and arranges for respite care for Maria during
this time. The care plan for Maria takes into account her relatively independent state while ensuring her
safety and well-being during the respite period.

Question 6

Molly is feeling a bit down today. She is feeling old and tired. She feels she need spiritual support. You
spend time with her doing her hair and helping her to put on a bit of make-up. You assisted in putting a call
to a clergy for a chat. She then asks if you would do her nails for her. When you have finished, she looks in
the mirror and smiles.

A. Define personal grooming in the context of disability support?

Personal grooming in the context of disability support refers to assisting individuals with disabilities in
maintaining their personal hygiene, appearance, and self-care routines. It encompasses a range of
activities such as bathing, dressing, hair care, makeup application, nail grooming, and more. For
individuals who may have physical limitations, cognitive challenges, or other disabilities, these tasks
might be difficult to perform independently. Disability support providers offer their assistance to
ensure that individuals can maintain their sense of self-esteem, dignity, and well-being by attending to
their personal grooming needs.

B. How has this helped Molly’s health and wellbeing?

Molly's emotional and psychological state has likely experienced a positive shift after the support and
care she received. The physical grooming and attention provided by you, along with the makeup
application, helped boost her self-esteem and self-image. Engaging with a clergy member also
offered her an opportunity for spiritual guidance and comfort, potentially addressing her emotional
turmoil. The act of having her nails done further added to her sense of self-care and pampering,
contributing to her overall sense of well-being. As she looked in the mirror and smiled, it indicates that
these efforts collectively lifted her spirits, fostering a more positive outlook on her age and life
circumstances.

QUESTION 7
Why is it important to wash from front to back when cleaning the perineal area?

In aged care, it is crucial to wash from front to back when cleaning the perineal area due to the
anatomical and physiological considerations that help prevent the spread of bacteria and potential
infections. The urethra, which carries urine from the bladder, is located in front of the anus. Washing
from front to back minimizes the risk of transferring bacteria from the anal area, which can contain
harmful microorganisms, to the urinary tract. This practice reduces the likelihood of urinary tract
infections (UTIs) and other complications, promoting better hygiene and overall well-being for elderly
individuals receiving care.

QUESTION 8

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Geda has dementia. She is able to brush her own teeth but forgets when they need to be cleaned
and often forgets the process she needs to follow.

a) What support would you give Geda to clean her teeth?

To support Geda in maintaining her dental hygiene despite her dementia, a visual and routine-based
approach could be beneficial. Preparing a step-by-step visual guide with simple instructions and
images could help her remember the toothbrushing process. Placing this guide in a prominent place
in her bathroom can serve as a reminder. Additionally, setting up a consistent daily routine for
toothbrushing, perhaps tying it to another regular activity like morning or evening meals, could help
establish a habit. Caregiver supervision or gentle verbal prompts may also be necessary to ensure
she follows the steps correctly. Using an electric toothbrush with a built-in timer might help her brush
for an appropriate duration,

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 b) Why is it important for Geda to clean her teeth regularly?

It is important for Geda to clean her teeth regularly because maintaining good oral hygiene helps
prevent various dental issues such as cavities, gum disease, and infections. Regular brushing
removes food particles, plaque, and bacteria from the teeth and gums, reducing the risk of decay and
inflammation. Poor oral hygiene can lead to painful dental problems, discomfort, and even systemic
health issues if left untreated. Consistent oral care can contribute to Geda's overall well-being and
quality of life by minimizing potential oral health complications.

QUESTION 9
a) Lisa has sickness and diarrhoea. Which is the major body system involved?

The major body system involved in Lisa's sickness and diarrhea is the digestive system.

a) Gerald has bad eczema. Which is the major body system involved?

The major body system involved in eczema is the integumentary system, which includes the skin

b) Marion has suffered a heart attack. Which is the major body system involved?

The major body system involved in a heart attack is the cardiovascular system, which includes the
heart and blood vessels.

c) Martin has Parkinson’s disease. Which is the major body system involved?

The major body system involved in Parkinson's disease is the nervous system, specifically the central
nervous system

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Page 13 of 24
 E. Mark has a fracture. What systems are involved?

It primarily involves the musculoskeletal system

F. Trevor has diabetes type 1. what system is involved?

Diabetes type 1, is a chronic autoimmune disorder that primarily affects the endocrine system

G. Abdul has a kidney failure. What systems are involved?

Renal System (Urinary System), Cardiovascular System, Endocrine System, Hematological System

H. Marry is pregnant with twins. what system is involved?

The reproductive and endocrine systems are primarily involved.

QUESTION 10

Barry is in his 50s. He has had a stroke, which has affected his right side and restricted his movement.
He cannot use his right hand to grip. He can walk with a stick. His wife left him last year—she used to
do all the cooking.
Barry is depressed and feels he can’t do anything for himself. His daughter tries to persuade him to do
things for himself more.
He has personal care to get him up in the morning, shower him and get him a cup of tea. He has
meals on wheels which he hates but is not able to make food for himself, or even a cup of tea.
Barry’s care has been reviewed and the occupational therapist visits Barry in the home and suggests
she works with him to improve his ability to do his activities of daily living.
She arranges a microwave for him and shows him how to use it. She also arranges a tipper for the
kettle so that he does not need to grip it.
The OT builds up his experience with the kettle and the microwave. As he gains confidence with this
he also learns how to make simple dishes on the stove. A nutritionist visits to provide advice to Barry
about the importance of good nutrition.
A friend visits after a month and is surprised when Barry dishes up sausages and mash and a big
fresh salad for lunch washed down with a mug of tea. He notices that Barry seems a lot less
depressed.

a) How has this reablement approach assisted Barry with his health and wellbeing?

The reablement approach has significantly improved Barry's health and wellbeing by enabling him to
regain a sense of independence and purpose in his life. Through the guidance of the occupational

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 therapist, Barry has learned to use assistive devices such as the microwave and kettle tipper, which
have empowered him to perform daily tasks he thought were impossible due to his physical
limitations. The gradual progression from using these devices to preparing simple dishes on the stove
showcases his growing confidence and capabilities. The inclusion of a nutritionist's advice
emphasizes the importance of his physical health, and his ability to now prepare nutritious meals like
sausages and mash with a fresh salad reflects a positive transformation in his eating habits. The
friend's observation of Barry's improved mood suggests that his increased self-sufficiency and
engagement in meaningful activities have contributed to a reduction in his depression, highlighting
the profound impact of the reablement approach on his overall well-being.

b) What may have been the consequence if Barry had continued in the way that he was?

If Barry had continued in the way he was, relying solely on others for his basic needs and feeling
helpless, it's likely that his physical and mental well-being would have further deteriorated. His sense
of independence and self-esteem would have continued to erode, leading to deeper feelings of
depression and helplessness. Additionally, his lack of engagement in preparing meals and taking care
of himself could have negatively impacted his nutritional intake and overall health. The lack of
purpose and meaningful activities in his daily routine could have exacerbated his depressive state,
potentially leading to a downward spiral of declining physical health and worsening mental health.

C How is enablement important in disability support?

Enablement is crucial in disability support as it empowers individuals with disabilities to maximize

their independence, autonomy, and overall quality of life. By providing the necessary tools, resources,
and assistance, enablement focuses on developing a person's skills, capacities, and confidence to
overcome challenges and participate fully in society. It promotes a shift from passive care to active
engagement, fostering self-determination and a sense of accomplishment. Through personalized
strategies and support, enablement enhances individuals' abilities to achieve their goals and lead
fulfilling lives despite their disabilities.

QUESTION 11

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 Gemma removes her gloves after dressing a client’s wound. She does not wash her hands because
her hands were protected from infection by the sterile gloves.

Is this a correct infection control procedure? Explain your answer.

No, this is not a correct infection control procedure. While sterile gloves provide a barrier to protect the
wearer's hands from direct contact with the wound and potential pathogens, they are not completely
impermeable and can still become contaminated during the procedure. It's important to perform
hand hygiene after removing gloves, as this helps eliminate any potential pathogens that might have
come in contact with the gloves or the skin underneath. Proper hand washing reduces the risk of
cross-contamination and ensures a higher level of infection control.

What do I need to hand in for this task? Have I completed this?

Your answers to all questions YES

Question 12

“You are going to transfer a client out of a vehicle”

Answer the following questions:

a) What risks were involved in transferring a client? Think about both risks to the client and to
yourself.
b) What could you do to reduce these risks?
c) What physical and sensory needs will the person have?
d) How well is the client able to participate? How do you encourage their participation?
e) What would you have done if the client told you they were feeling pain when they were lying in
bed?

a) Risks involved in transferring a client:

- Risks to the client: Potential discomfort, pain, or injury during the transfer due to their physical
condition, mobility limitations, or medical issues.
- Risks to yourself: Strain or injury to your back, arms, or other body parts due to improper lifting
techniques or lack of assistance. Additionally, the risk of miscommunication or misunderstanding with

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 the client during the transfer process.

b) To reduce these risks:

- Ensure proper training in transfer techniques, including using assistive devices (e.g., transfer boards,
lifts) and maintaining correct body mechanics.
- Assess the client's physical condition and mobility limitations before attempting the transfer.
- Use appropriate assistive equipment based on the client's needs.
- Communicate clearly with the client before and during the transfer, explaining the process and
obtaining their cooperation.

c) Physical and sensory needs of the person:

- Physical needs: Proper support and alignment of their body during the transfer to prevent discomfort
or injury. Adequate assistance and use of mobility aids if required.
- Sensory needs: Sensitivity to any sensory issues the client may have, such as touch aversions or
sensory sensitivities. Create a calm and comfortable environment to minimize potential sensory
discomfort.

d) Client's ability to participate and encouraging participation:

- The client's ability to participate will depend on their physical condition and mobility. If they have
some level of mobility, encourage them to actively participate as much as possible.
- Encourage participation through clear communication, explaining the process step by step, and
seeking their consent before initiating the transfer.
- Offer support and reassurance and provide options for them to choose the most comfortable and
manageable way to assist with the transfer.

e) If the client reported feeling pain while lying in bed:

- Stop the transfer process immediately and ensure the client's safety and comfort.
- Ask the client to describe the location and intensity of the pain.
- Assess if the pain might be related to an existing medical condition or if it could be a result of the
transfer process.
- Depending on the severity and nature of the pain, consider involving medical personnel if necessary.
- Modify the transfer plan, if possible, to minimize discomfort or pain during subsequent attempts.

What do I need to hand in for this task? Have I completed this?

Your answers to all questions YES

Question 13

“You are going to transfer a client from a bed”

Answer the following questions:

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 a. What risks are involved in transferring this client? Think about the risks to the client and
yourself.
b. What can you do to reduce the risks?
c. How well is the client able to participate? How do you encourage their participation?
d. What would you have done if the client told you they were feeling pain when they were lying in
bed?
a. Risks involved in transferring the client from a bed:
- Risks to the client: Potential falls, skin tears, pressure ulcers, musculoskeletal injuries, aggravation
of existing medical conditions, discomfort or pain.
- Risks to yourself: Musculoskeletal injuries, strains, sprains, back pain.

b. Ways to reduce the risks:

- Assess the client's physical capabilities and limitations before attempting the transfer.
- Ensure you have proper training in transfer techniques.
- Use appropriate transfer aids such as a transfer belt, sliding board, or mechanical lift.
- Ensure the bed and the area around it are clear of obstacles.
- Maintain good communication with the client throughout the transfer process.

c. Client's ability to participate and encouragement:

- Assess the client's mobility and ability to follow instructions.
- Encourage participation by explaining the transfer process, addressing any concerns or fears, and
involving them in decision-making.
- Use positive reinforcement and provide reassurance to boost their confidence.

d. Client feeling pain when lying in bed:

- Stop the transfer immediately and assess the client's comfort and pain level.
- Ask the client to describe the type and location of the pain.
- If the pain is severe or concerning, consider seeking medical attention before attempting any
further transfers.
- If the pain is manageable, discuss potential modifications to the transfer technique, use of
additional support, or pain management strategies.

What do I need to hand in for this task? Have I completed this?

Your answers to all questions YES

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Question 14

You need to recover a client who has fallen down to the floor, using a portable hoist.
Answer the following questions:
a) What risks are involved in recovering the client? Think about other risks to the client, yourself and
your partner.
b) What can you do to reduce these risks?
c) How well is the client able to participate? How do you encourage their participation?
d) What would you have done if the client became frightened during the transfer?
e) What workplace documentation would need to be completed following this client’s fall and
recovery?

a) Risks involved in recovering the client using a portable hoist include potential injuries to the
client, yourself, and your partner. The client could experience skin abrasions or pressure sores
during the transfer. There's a risk of musculoskeletal injuries to you and your partner if proper
lifting techniques are not followed. Additionally, the client might experience anxiety or fear
during the transfer, potentially leading to emotional distress.

b) To reduce these risks, ensure proper training in using the hoist and following correct lifting
techniques. Use appropriate padding to minimize skin friction and pressure. Inspect the hoist
for any malfunctions before use. Maintain effective communication with your partner during
the transfer. Use a calming and reassuring approach to ease the client's anxiety.

c) The client's ability to participate can vary depending on their physical condition. Encourage
their participation by explaining the process, involving them in decision-making when possible,
and asking for their preferences. Use simple instructions and be patient. Assess their comfort
and address any concerns before proceeding.

d) If the client becomes frightened during the transfer, prioritize their emotional well-being. Stop
the transfer if necessary and provide reassurance. Offer clear communication about what's
happening and why, and give them time to regain their composure. Consider involving a
family member or caregiver if it helps the client feel more comfortable.

e) Following the client's fall and recovery, the necessary workplace documentation would
include:
- Incident report detailing the circumstances of the fall and subsequent recovery.
- Documentation of any injuries or discomfort experienced by the client during the process.
- Any modifications made to the transfer process or equipment based on the client's needs.
- Signatures of staff members involved in the recovery, indicating that the transfer was carried
out safely and according to protocol.

What do I need to hand in for this task? Have I completed this?

Your answers to all questions YES

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 ASSESSMENT TASK 2: CASE STUDY

TASK SUMMARY:
You are to read the case study and complete the questions that follow.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your responses).

WHEN DO I DO THIS TASK?

 You will do this task in the classroom or as homework—your assessor will advise.
 Fill in the due date as advised by your assessor: ________________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You
will need to do one of the two from the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

CASE STUDY: IRIS

Iris receives Home and Community Care Services to provide her with personal care services.
The HACC worker visits three times a week to shower Iris. She also has cleaning services once a
week. The cleaners only do the bathroom and toilet as Iris has been able to manage vacuuming,
dusting and general cleaning of herself up to now.
Iris has a physical disability following a childhood illness. She is unable to walk without assistance
and has language difficulties. She finds it very difficult to make herself understood. Luckily her carers
have been working with Iris for several years now and have learnt how to communicate with her. The
HACC worker has now called to discuss whether her services are adequate.
Iris says that she doesn’t feel up to heavy housework anymore but would still like to do as much
cleaning as she can. She also finds standing at the stove to cook her meals difficult and vacuuming
has become a problem.
She has received some equipment to help her—a raised toilet seat and a front-wheeled walker. Iris
says that she continues to need support to shower.
Iris also mentions that she finds it very difficult when she needs to do important business in town—
like visit the bank, the doctor or the accountant—as it is so hard to make herself understood.

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1. What additional cleaning services would you recommend to Iris? List at least (3) three.

Kitchen Cleaning Assistance: Since Iris finds it difficult to stand at the stove and cook her meals, she
could benefit from assistance in cleaning the kitchen. This could involve wiping down countertops,
cleaning the stovetop, and ensuring the kitchen area remains tidy.

Vacuuming Support: As vacuuming has become problematic for Iris, she could receive additional
help with vacuuming her living areas. This would ensure that her living space remains clean and
comfortable without putting additional strain on her physical abilities.

Assisted General Cleaning: While Iris can manage some general cleaning tasks, she could receive
support with more challenging cleaning chores such as dusting high or hard-to-reach areas, moving
furniture to clean underneath, and other tasks that require more physical effort.

2. What cleaning jobs would Iris still be able to do?

Based on the provided information, Iris is still capable of managing some cleaning tasks on her own.
These tasks include vacuuming, dusting, and general cleaning. However, she would need assistance
with more physically demanding tasks, such as heavy housework and cleaning the bathroom and
toilet.

3. What suggestion would you make to Iris about cooking meals?

Given Iris's difficulty with standing at the stove to cook meals, I would suggest that she explore
alternative cooking methods that require less standing and physical effort. One option could be using
a microwave or a slow cooker to prepare meals. These appliances require minimal standing and can
help Iris cook nutritious meals more easily. Additionally, considering meal delivery services or
preparing simple, no-cook meals that require minimal preparation could also be beneficial for Iris. It's
important to prioritize her safety and comfort while ensuring she can maintain her independence in
meal preparation.

4. Identify two equipment that could assist Iris in the shower and describe the features, function and
safe use of one?

Shower Chair/Bench:
Features: A shower chair or bench is designed to provide a stable and secure seating surface for
individuals with mobility or balance issues. It typically has a sturdy frame made of water-resistant
materials, such as aluminum or plastic.
Function: The primary function of a shower chair or bench is to allow individuals to sit comfortably
while showering. This can greatly enhance safety by reducing the risk of slipping or falling in the
shower.

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 Safe Use: To use the shower chair safely, Iris should follow these guidelines:
 Place the chair securely in the shower or bathtub before use.
 Make sure the chair's legs are adjusted to a height that allows Iris to easily sit down and stand
up.
 Ensure the seat surface is clean and dry before sitting on it.

5. What assistance could be given to help Iris when she is dealing with business matters?
Communication Aids: Given Iris's language difficulties, providing her with communication aids could
be very helpful.

Support Person: For important business matters, Iris could benefit from having a support person
accompany her. This person could be a family member, friend, or even a professional caregiver.

Appointment Scheduling Assistance: Iris could receive assistance in scheduling appointments with
banks, doctors, accountants, and other professionals.

5. What role should Iris have in this process?

In this process, Iris should play an active and central role in expressing her needs, preferences, and
concerns. Her input is crucial for determining the adequacy of the Home and Community Care
Services she receives. As someone who directly benefits from these services, Iris's voice should guide
decisions about the level and type of assistance she requires. Her insight into her daily challenges,
such as difficulty with housework, cooking, and communication, should be considered to ensure that
the support she receives is tailored to her evolving needs. By actively participating and
communicating her preferences, Iris can contribute to designing a care plan that best addresses her
physical limitations and enhances her overall well-being.

What do I need to hand in for this task? Have I completed this?

Your answers to all questions YES

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