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Telephone Reservation Script Sample

The document describes a phone call where a reservation is made for two people at a restaurant on February 14, 2024 at 8pm in the non-smoking garden area, including a sparkling wine and roses upon arrival.

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Kia Lagrama
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117 views2 pages

Telephone Reservation Script Sample

The document describes a phone call where a reservation is made for two people at a restaurant on February 14, 2024 at 8pm in the non-smoking garden area, including a sparkling wine and roses upon arrival.

Uploaded by

Kia Lagrama
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

TABLE RESERVATION

Ring .. Ring .. Ring ..


 Thank you for calling St. Michael Restaurant, this is (Name) speaking how may I help
you?
 Guest: I’d like to make a reservation
 Ok sir you would like to make a table Reservation?
 Guest: Yes
 May I have your name and contact number please?
 Guest: I’m James Gonzales
 When will be your arrival date and time Mr. Gonzales?
 Guest: February 14, 2024 at 8 o’clock in the evening.
 [Link], please give me a minute or two to check the availability of your table
reservation’s
 Thank you for waiting Mr. Gonzales, I’m glad to inform you that we can still
accommodate your reservation on your preferred date and time.
 Guest: Okay thank you
 By the way [Link], What is your table preference sir? Would you like a smoking or
Non-smoking area?
 Guest: Non-smoking area
 May I suggest a table for you near the garden? It has a perfect view!
 Guest: Yes sure.
 How many guests are we expecting Mr. Gonzales?
 Guest: 2 person
 Thank you for that information.
 Do you have any special request upon your arrival?
 Guest: None
 Would you like a sparkling wine or a bouquet of roses upon your arrival?
 Guest: Yes
 Mr. Gonzales, please allow me to repeat your table reservation details.
 A table reservation for two (2) under the name of Mr. James Gonzales on February 14,
2024 @ exactly 8 o’clock in the evening w/a non-smoking area near the garden.
 A sparkling wine and a bouquet of roses upon your arrival.
 We can reach you with your mobile # 09123456789 did I take your table reservation
details right sir?
 Guest: Yes that’s right. Thank you!
 For your information Mr. Gonzales you may visit us located at Profugo Corner Merchan
St. Brgy. VI, Lucena City
 Our business hours is from11:00am to 12:00midnight.
 For more information, you can visit our website @[Link] or
in our facebook page St. Michael Hotel and Restaurant.
 Thank you for calling Mr. Gonzales, we’re looking forward upon your arrival. Have a
great day!
 Guest: Okay thank you!

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