Action Required SAP Integration with Concur
Solutions (ICS)
November 18, 2022
Dear Customer,
SAP Concur is striving to enhance the security of the SAP Integration with Concur
Solutions (as referred to as SAP ICS).
Our records indicate you are using our SAP ICS solution and we require action from your
organization to update your solution to be on the proper version. For on-premise customers
you must upgrade to the minimum release, which is listed in section 8.2 of the SAP Note
here.
Your connections need to be updated using the JSON Web Token (JWT) authentication to
ensure no disruptions to your current service. As soon as you are on the newest release,
the SAP functionality will guide you through the transformation process. New authentication
requirements will be put in place January 1, 2024 and communication between Concur and
SAP system will fail if the New Authentication is not utilized.
These required actions to update your system must be implemented no later than
December 31, 2023. If your organization has already implemented these changes, please
disregard this communication. If you are unsure if these changes have been implemented,
contact your organization’s internal IT team or your SAP Concur service team.
In order to help you with this change, we have created instructions for you which you can
find here Alongside your internal IT department and your SAP contact, the guidance in this
document will help you make the correct updates to your SAP system and ensure your
company is using the proper version for your connections to be using JWT authentication.
If you have questions, please create a new case through the Concur Support Portal and a
member of the SAP Integration (ICS) team will be able to assist. Or, create an SAP incident
for component BNS-CON-SE-S4.
Thank you for your continued partnership with SAP Concur.
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your organization. We are contractually obligated to deliver this message because it impacts your
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