Receptionist : Good morning. Mabuhay! Welcome to Ncity Hotel. My name is _________.
May I assist
you?
Guest: Hi, Good morning. I would like to stay here.
Receptionist : May I know the specific date Ma'am/Sir? Do you have a reservation before, Sir/Ma’am?
Guest : No, I don’t have. I would like to check-in today, 18th of January.
Receptionist : Well, may I know what type of room would you like Sir/Ma’am?
Guest: What type of room do you have?
Receptionist : We have single room, twin room, and suite room.
Guest: What are the facilities of the suite room?
Receptionist : The suite room has a private balcony, living room, kitchen, if you want to cook breakfast,
you can cook it there, refrigerator with mini bar, wardrobe, television, telephone, air conditioner and
safety deposit box. Bathroom complete with shower, bath tub and wash basin complete with hot and
cold running water.
Guest: I want to avail suite room please.
Receptionist : For how long, Sir/Ma'am?
Guest: For 2 nights.
Receptionist : And how many person, Sir/Ma’am?
Guest: For two persons, for me and my brother.
Receptionist : Do you have any special request during your stay here Sir/Ma'am?
Guest: I would like a room overviewing the seashore.
Receptionist : Wait a moment Sir/Ma'am. Let me check the availability of your prefer room in our
system first Sir/Ma'am
Guest: Yes, please.
Receptionist : Thank you for your waiting Sir/Ma'am, there is still available room for you.
Guest: Yes. Thank you.
Receptionist : The room rate is Php. 5,500 per night includes breakfast. A total of Php. 11,000
Ma'am/Sir. Would you still like to avail the room Sir/Ma'am?
Guest: Yes, I will take the room.
Receptionist: We also have flash deals in our spa and restaurant that you might want to avail
Sir/Ma'am.
Guest: No, Thank you.
Receptionist : Well Sir/Ma'am, please fill out the registration form, please make sure to complete the
registration form, this is your pen. If you have any questions Sir/Ma'am don't hesitate to ask me. Can I
have your Valid ID Sir/Ma'am? I would like to take your personal information for verification Ma'am/Sir.
Guest: Yeah, Sure.
Receptionist : This is your ID madam.
Guest: Thanks.
Receptionist : Are you done filling out the form Sir/Ma'am? Can I have it?
Guest: Yes. Of course.
Receptionist : Sir/Ma'am please have your signature here.
Guest: Ok.
Receptionist : Thank you very much Ma'am/Sir. May I know how would you like to pay, would you like
to pay in cash or credit card?
Guest: I will pay by cash, please.
Receptionist : For the payment, we will take a guarantee amount of Php. 11,000 Sir/Ma'am.
Guest : Here, Thank you.
Receptionist : Thank you Sir/Ma'am. This is your receipt. Allright Sir/Ma'am (FULL NAME), your room
number is 127, the room rate is Php. 5,500 per night includes breakfast, your departure date is 10th of
November 2022, the standard check out time is at 12pm, if you check out beyond 12 pm, we will charge
you 50% of the room charge per night.
Guest: Yes, Thank you for your information.
Receptionist : This is your key card. Please bring your key card with you during your stay in our hotel
Sir/Ma'am.
Guest: Okay, thank you so much.
Receptionist: Anything else I can do for you Sir/Ma'am (NAME).
Guest: None, Thank you.
Receptionist: Thank you Sir/Ma'am (NAME), enjoy your stay here at Ncity Hotel, have a nice day.