Computer System

SENIOR
Servicing HIGH
SCHOOL
Grade 12
Obtain System Tools, Module
needed for correct 4
operation and safety
Quarter 3
Computer System Servicing

Quarter 3 – Module 4 Obtain System Tools, needed for correct operation and
safety
First Edition, 2020

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Published by the Department of Education Division of Pasig City

Development Team of the Module

Writer: Zernan T. Vicencio
Editors: Francis Jay B. Estallo
Reviewers:
Illustrator:
Layout Artist:
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent

Aurelio G. Alfonso, Ed. D.

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Victor M. Javena, Ed. D.

Chief - School Governance and Operations Division
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Librada L. Agon, Ed. D.

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Wilma Q. Del Rosario, Division EPS In Charge of LRMDS

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 Computer SENIOR
System HIGH
SCHOOL

Servicing
Introductory Message

For the facilitator:

Welcome to the Computer System Servicing Grade 12 Module on Obtain System

Tools, needed for correct operation and safety !

This module was collaboratively designed, developed and reviewed by educators from
Schools Division Office of Pasig City headed by its Officer-In-Charge Schools Division
Superintendent, Ma. Evalou Concepcion A. Agustin in partnership with the Local
Government of Pasig through its mayor, Honorable Victor Ma. Regis N. Sotto.
The writers utilized the standards set by the K to 12 Curriculum using the Most
Essential Learning Competencies (MELC) while overcoming their personal, social, and
economic constraints in schooling.

This learning material hopes to engage the learners into guided and independent
learning activities at their own pace and time. Further, this also aims to help learners
acquire the needed 21st century skills especially the 5 Cs namely: Communication,
Collaboration, Creativity, Critical Thinking and Character while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.
As a facilitator you are expected to orient the learners on how to use this module. You
also need to keep track of the learners' progress while allowing them to manage their
own learning. Moreover, you are expected to encourage and assist the learners as they
do the tasks included in the module.

For the learner:

Welcome to the Computer System Servicing Grade 12 Module on Obtain System

Tools, needed for correct operation and safety !

The hand is one of the most symbolized part of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a learner
is capable and empowered to successfully achieve the relevant competencies and skills
at your own pace and time. Your academic success lies in your own hands!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning material while being an active learner.

This module has the following parts and corresponding icons:

Expectation - These are what you will be able to know after

completing the lessons in the module

Pre-test - This will measure your prior knowledge and the

concepts to be mastered throughout the lesson.

Recap - This section will measure what learnings and skills that
you understand from the previous lesson.

Lesson- This section will discuss the topic for this module.

Activities - This is a set of activities you will perform.

Wrap Up- This section summarizes the concepts and

applications of the lessons.
 Valuing-this part will check the integration of values in the
learning competency.

Post-test - This will measure how much you have learned from
the entire module.

EXPECTATION

After going through with this module you are expected to;

1. Identify system tool use to monitor network and units

to diagnose operation;
2. Execute system monitoring in performing network and units
maintenance;
3. Apply consistency in using different system tools as part of
responsibility diagnosing and maintaining network.

PRE–TEST

Direction: Identify what type of SYSTEM TOOL you are going to use in performing a
maintenance task. Write the letter that correspond to type of system tool after the
phrase.

A. Event Viewer B. Server Manager C. Device Manager

Performance Monitor

[Link] Summary 5. Performance counters

2. Events from remote computers 6. Registry key values
3. The status of all the logs 7. Scan for new hardware
4. New Data Collector Sets 8. Scan for new hardware
 RECAP

Maintenance tool is essential in computer network. To execute a task for hardware

maintenance there are four basic tool types that computer technician should have
these are: ESD tools , Hand tools, Cleaning tools and Diagnostic tools. Each tools have
vital functions and purposes always take care of these tools kits because it is part of
your job to perform a task. You are responsible to keep this tool functioning and ready
to use. As a technician it is part of your job.

In this module, you are going to learn for the other important tools as network
technician and these are software tools that will help you to diagnose, maintain and
anticipate future network problems.

LESSON

Windows Server 2008 R2 is a server operating system developed by Microsoft, which

builds on the enhancements built into Windows Server 2008. The operating system
(OS), which is highly integrated with the client edition of Windows 7, offers
improvements in scalability and availability, as well as power consumption.

The key enhancement in the server OS is hypervisor technology in the form of Hyper-
V. It affords the ability to deliver virtualized apps and operating systems. Hyper-V can
also be used to build out Virtual Desktop Infrastructure (VDI).

Windows Server 2008 R2 also has enhanced Remote Desktop Services, which allows
corporate management of desktops using virtualization and VDI.

The Diagnostics page in Server Manager consolidates three different consoles into a
convenient location. The three consoles are as follows:
1. Event Viewer
2. Server Manager Performance Monitor
3. Device Manager

1. Event Viewer
The Windows Server 2008 R2 Event Viewer functionality has been improved over the
Windows Server 2003 version. The version in Windows Server 2008 R2 is the version
that released in Windows Vista. The event logs can contain an overwhelming volume
of information, which the new Event Viewer summarizes and drills into very effectively.

Event Viewer in Server 2008 R2

Selecting the Event Viewer folder under Diagnostics shows the Overview and Summary
page. The Summary of Administrative Events section on this page shows a high-level
summary of the administrative events, organized by level:

 Critical
 Error
 Warning
 Information
 Audit Success
 Audit Failure

The view shows the total number of events in the last hour, 24 hours, 7 days, and the
total. Each of these nodes can be expanded to show the counts of particular event IDs
within each level. Double-clicking on the event ID count shows a detailed list of the
events with the matching event ID. This is very useful for drilling on the specific events
to see when they are occurring.

The Overview and Summary page also has a Log Summary section, which shows a list
of all the various logs on the server. This is important, as there are now over 100
different logs in Windows Server 2008 R2. In addition to the standard system, security,
and application logs, there is a setup log and a forwarded events log. Then there are
the numerous application and services logs, which include logs for each application,
service, and a huge number of diagnostic and debugging logs. For each of the logs, the
Log Summary section shows the log name, current size, maximum size, last
modification, if it is enabled, and what the retention policy for the log is. This allows
the administrator to quickly see the status of all the logs, which would be a daunting
task otherwise.
2. Server Manager Performance Monitor
The Performance monitor is incorporated into Server Manager as well. This diagnostic
tool enables the administrator to monitor the performance of the server in real time,
generate reports, and also save the performance data to logs for analysis.

The top-level folder of the Performance Monitor displays the System Summary. This
gives a comprehensive overview of the memory, network interface, physical disk, and
processor utilization during the past 60 seconds. The System Summary is organized
in a matrix, with a column for each instance of the network interface, disk, and
processor. The information is updated every second. Unfortunately, the pane is a fixed
height, so it is hard to see all the information at once, and excessive scrolling is needed.

The Monitoring Tools contains the Performance Monitor tool. This tool allows you to
monitor the performance of the server in more detail. The Performance Monitor has
not really changed from previous versions of Windows. It allows you to select
performance counters and add them to a graph view for real-time monitoring. The
graph can be configured to be a line graph, a bar graph, or even a simple text report
of the counters being monitored. The monitor shows the last, average, minimum,
maximum, and duration of the windows (1 minute 40 seconds by default).

For longer-term tracking, the Data Collector Sets can be used. Data Collector Sets can
log data from the following data sources:

 Performance counters
 Event traces
 Registry key values

This data can be logged over an extended period of time and then reviewed. The data
collected will also be analyzed and presented in reports that are very useful. There are
two reports defined by default, the System Diagnostics and System Performance. When
roles are added, such as the Active Directory Domain Services role, there might be
additional Data Collector Sets defined. These data sets gather data that is presented
in reports, which is new to Windows Server 2008 R2. There is a new reports folder in
the Performance Monitor where the reports are saved.

To generate data for a Performance Monitor report, execute the following steps:

[Link] Server Manager.

[Link] the Diagnostics node.

[Link] the Performance node.

[Link] the Data Collector Sets node.

[Link] the System node and select the System Performance Data Collector Set. Note
that the Data Collector Set includes an NT Kernel trace and performance counters.

[Link]-click on the NT Kernel trace object and select Properties. Note the events that
will be collected. Click Cancel to exit without saving.
[Link]-click on the Performance Counter object and select Properties. Note the
performance counters that will be collected. Click Cancel to exit without saving

[Link]-click on the System Performance Data Collector Set and select Start. The Data
Collector Set will start collecting data.

[Link]-click on the System Performance Data Collector Set and select Latest Report.

[Link] the Open properties for this Data Collector Set and click Finish.

[Link] on the Stop Condition tab.

[Link] the Overall Duration setting to 1 hour.

[Link] OK to save.

Server 2008 r2 performance monitoring

[Link] Manager
The Device Manager node shows the hardware that is installed on the server. It shows
the hardware grouped by type of device, such as Disk Drives, Display Adapters, and
Network Adapters. Each instance of the device type is listed in a node underneath the
device type.

The Device Manager can be used to update the device drivers of the hardware, to
change settings, and to troubleshoot issues with the hardware. Specifically, you can
perform the following tasks:

 Scan for new hardware

 Identify hardware problems
 Adjust configurations
 View device driver versions
 Update the device drivers
 Roll back device driver upgrades
  Enable or disable hardware

For example, sometimes older video drivers or network card drivers will cause
problems with the system. It is easy to check the Microsoft online driver repository
using Device Manager. To check for an update to the device driver for the network
adapter, follow these steps:

[Link] the Network Adapters node in Device Manager.

[Link] the network adapter to check.

[Link] Action, Update Driver Software from the menu.

[Link] on Search Automatically for Updated Driver Software.

[Link] on Yes, Always Search Online (Recommended).

[Link] the update if found.

[Link] Close to exit the wizard.

Device Manager – Server 2008 R2

ACTIVITIES

From the types of system tools discussed in this module arrange the listed procedure
in using the 2 three major system tool for diagnosing and maintaining your server
2008 R2. Number the procedure according to its sequence.

[Link] Manager
Procedure Sequence
Click Close to exit the wizard.
 Install the update if found.
Click on Yes, Always Search Online (Recommended).
Click on Search Automatically for Updated Driver Software.
Select Action, Update Driver Software from the menu.
Select the network adapter to check.
Expand the Network Adapters node in Device Manager.

2. Server Manager Performance Monitor

Procedure Sequence
Click OK to save.
Change the Overall Duration setting to 1 hour.
.Click on the Stop Condition tab.
Select the Open properties for this Data Collector Set and click Finish.
Right-click on the System Performance Data Collector Set and select Latest
Report.
Right-click on the System Performance Data Collector Set and select Start. The
Data Collector Set will start collecting data.
Right-click on the Performance Counter object and select Properties. Note the
performance counters that will be collected. Click Cancel to exit without saving
Right-click on the NT Kernel trace object and select Properties. Note the events
that will be collected. Click Cancel to exit without saving.
Expand the System node and select the System Performance Data Collector
Set. Note that the Data Collector Set includes an NT Kernel trace and
performance counters.
Expand the Data Collector Sets node.
Expand the Performance node.
Expand the Diagnostics node.
Launch Server Manager.

3. Event Viewer
Procedure Sequence
Either browse to the computer name or type the computer name in the dialog
box to view the Event log on that computer.
Click Start, point to Programs, point to Administrative Tools, and then click
Event Viewer.
Click OK.
In the top of the console tree, right-click Event Viewer (local), and then click
Connect to another computer.

WRAP–UP

Settings and configuration should be recorded as well as passwords and previous

drivers, app updates. All should be properly documented because even we have system
tool to use to monitor and maintain our network. Documentation is still important.
Always run these ready to use tool to avoid third party software to do it.
Discipline is important in maintaining your work station, Restriction should be tight
to avoid data loss and network disruption.

VALUING

First Thing First

First Thing First is a principle in seven habit of highly effective people, a book by
Stephen Covey. It is how people prioritized their goal and systematically execute their
works. How this principle can be applied with regards to network settings and
diagnosing. How important documentation is, in maintaining your network.

1.

2.

POST TEST

Direction: Fill in the blank.

In Event Viewer page, enumerate the network events that can be reviewed to
diagnose your network?
1
2
3
4
5
6

In Device Manager page what configuration, updates and diagnosing feature can
be executed?
1
2
Books and other Online Publication/s
important/
[Link]
Computer Maintenance Importance
[Link]
Maintenance Tools For Better PC Performance
Web Links
R E F E R E N CE S
POST TEST
In Device Manager page what configuration, updates and diagnosing feature can
be executed?
1 Scan for new hardware
2 Identify hardware problems
3 Adjust configurations
4 View device driver versions
5 Update the device drivers
6 Roll back device driver upgrades
7 Enable or disable hardware
In Event Viewer page, enumerate the network events that can be reviewed to
diagnose your network?
1 Critical
2 Error
3 Warning
4 Information
5 Audit Success
6 Audit Failure
PRE TEST
KEY TO CORRECTION
7
6
5
4
3
Windows Server 2008 R2
[Link]

Windows Server 2008 R2 : Server Manager Diagnostics Page

[Link]

Server Manager Diagnostics Page

[Link]

Books and other Online Publication/s

Iry Englander, The architecture of computer hardware, system software, and

networking, ( Hoboken, NJ 2009 ) 511