PERSONALITY CONFLICT IN Workplace personality clashes are prevalent.
People focus on persons rather than
problems, therefore many disagreements go unsolved.
WORKPLACE
conflict resolution classes HOW IS PROBLEM
This should happen before both parties meet. Let both groups voice their thoughts
Chapter
counseling BEHAVIOR TREATED? PERSONALITY CLASH
group therapy and ideas. As a leader, give your standards and suggestions.
Personality clashes can include coworkers. This divides coworkers and intensifies
•abuse of alcohol or drugs
WHAT ARE THE Avoid discussing the issue
the problem. While you're unhappy, others aren't, and coworkers are frequently
•agitation SYMPTOMS OF with other colleagues. uncomfortable and scared.
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•angry, defiant behaviors PROBLEM BEHAVIOR?
•Never respond immediately to They've pushed your buttons for a while. By delaying your answer, you allow
yourself time to deliberate, which may help the other person to de-escalate.
anti-social disorder WHAT CAUSES the person who is irking you.
ADHD PROBLEM
mood disorder
schizophrenia
BEHAVIOR?
The person you're dealing with is shouting and screaming to be right. Imagine
•Reframe the situation. their unprofessional conduct as a toddler in a diaper having a tantrum.
WHAT ARE THE RISK
contemplating suicide
hallucinations or hearing voices FACTORS FOR
harming oneself or others PROBLEM BEHAVIOR? 10.4 RECOGNIZING AND HANDLING 10.1 PERSONALITY CONFLICT IN
•Focus on the other Remind yourself of the contributions that the other person
•contemplating suicide WHEN DO I SEEK OF PROBLEM BEHAVIOURS WORKPLACE brings to your company or your team.
persons strengths.
•hallucinations or hearing voices MEDICAL HELP FOR
•harming oneself or others
PROBLEM BEHAVIOR? Invite them to be a part of the solution and listen to their suggestions. If you or
•cruelty to animals Use cooperative communication. the other person can't communicate due of anger, go away rather than escalating
WHEN DO I SEEK
•engaging in intimidating, bullying, the situation.
or impulsive behaviors MEDICAL HELP FOR
•excessive feelings of isolation PROBLEM BEHAVIOR?
Document all interactions in a Tracking conflicts is key. If you can't de-escalate the disagreement early, go to
When did this behavior start? HOW IS PROBLEM DEALING WITH PERSONALITY neutral manner.
your supervisor or HR and have a neutral person mediate.
How long does the behavior last?
BEHAVIOR DIAGNOSED?
How has the behavior affected those
CONFLICT AND PROBLEM
A Type A personality loves to be
around the person? WHAT ARE TYPE D
in charge and in control. They
EMPLOYEE WHAT IS A TYPE A
PERSONALITY like to delegate details. They're PERSONALITY
goal-oriented and realistic. WEAKNESSES?
WHAT ARE TYPE A Embraces change Not speaking up
10.2 PERSONALITY TYPES AND PERSONALITY Take-charge Easily used by others
RESPONSE TO SITUATION STRENGTHS? Fast-paced Going along when they
don’t agree
Type A personalities dislike limits. They want to create their
10.3 CONFLICT HANDLING
Type C personalities are detail-oriented
Stubborn WHAT IS A TYPE C
own schedules and work autonomously. As workaholics, they put TYPE A STYLES OF DIFFERENT TYPES WHAT ARE TYPE A
Workaholic
and like regulated, steady situations. WHAT MOTIVATES A
in whatever time and effort it takes to achieve their objectives. PERSONALITY PERSONALITY They value correctness, logic, and TYPE D
OF PERSONALITY Impatient
WEAKNESSES? reason PERSONALITY?
Type Bs are self-centered. Type Bs want to be liked, which may
WHAT ARE TYPE C Accuracy
Money Creative Stability
seem self-centered. Bette Midler's character in Beaches welcomed WHAT MOTIVATES A PERSONALITY
TYPE B Opportunity Dependable Benefits
an old acquaintance to her beautiful apartment and boasted about TYPE A PERSONALITY? Freedom/independence STRENGTHS?
Security
her prosperity.
WHAT ARE TYPE C Worry about progress
Type B personalities are extroverted, active, PERSONALITY Can appear unsocial
Type C personalities tend to be quite controlling, both of themselves WHAT IS A TYPE B fast-paced, and like being in the spotlight. WEAKNESSES? Critical behavior
and others. They don't like things to get out of hand and may not
TYPE C PERSONALITY Most people like them immediately away
appear very expressive at times because they don't really want Control
because they develop relationships.
themselves to display a lot of emotion. WHAT MOTIVATES A Opportunities to be
WHAT ARE TYPE B Enthusiasm TYPE C PERSONALITY? independent and analytical
PERSONALITY Fun-loving
Challenges
They want respect, appreciation, and approval. Type D personalities STRENGTHS? Persuasiveness
Type D personalities work and live more
will work hard as long as they feel valued and required. They need TYPE D WHAT IS A TYPE D
slowly. They want employment stability
reassurance. Type D personalities believe Type A personalities are WHAT ARE TYPE B Too self-involved PERSONALITY and longevity and like monotonous work.
insane for taking so many chances PERSONALITY May try to do too much at once
WEAKNESSES? Impatient
WHAT ARE TYPE D Low-key
WHAT MOTIVATES Public recognition PERSONALITY Caring
A TYPE B Awards, plaques, certificates STRENGTHS? Sincere
PERSONALITY? Having picture taken with celebrities