Test 2 review questions- CMFO
1) Non-verbal communication is defined as
A) the accompaniment to a verbal message that contradicts or complements it.
B) messages that help control the interaction between people.
C) behaviour other than written or spoken language that creates meaning for someone.
D) messages that satisfy a personal need.
2) Behaviour other than written or spoken language that creates meaning for someone is
A) immediacy.
B) affect display.
C) adaptors.
D) non-verbal communication.
3) The main channel we use to communicate our feelings and attitudes toward others is
A) non-verbal communication.
B) kinesics.
C) personal space.
D) adaptors.
4) We are more likely to use non-verbal cues than verbal cues to signal
A) positive feelings for another person.
B) negative feelings for another person.
C) requests of another person.
D) adaptation to another person.
5) While a sentence has a specific beginning and an end, a nonverbal message is
A) multichannelled
B) often ambiguous
C) continuous
D) culture-based
6) Kinesics is the study of
A) facial expressions.
B) human movement and gestures.
C) vocal cues.
D) eye contact.
7) When we manipulate our appearance because we are attracted to someone, we are in the
stage of
A) appeals to invitation.
B) preening behaviour.
C) courtship readiness.
D) positional cues.
8) Adaptors are nonverbal behaviours that
A) regulate the flow of conversation.
B) help us satisfy a personal need.
C) provide meaning to a verbal message.
D) express emotion.
9) The secret handshake you and your childhood friends used is an example of
A) an illustrator.
B) an emblem.
C) an affect display.
D) a regulator.
10) In response to your request to borrow a sweater, your roommate says "yes," but frowns while
speaking. Your conclusion that your roommate is not happy about lending you the sweater is
based on which quality of non-verbal communication?
A) non-verbal communication is the primary way we communicate feelings and attitudes.
B) non-verbal cues accent and complement emotional messages.
C) non-verbal messages are usually more believable than verbal messages.
D) non-verbal cues repeat and regulate verbal messages.
11) The word that indicates a person, thing, event, or feeling is the
A) symbol.
B) referent.
C) thought.
D) connotative meaning.
12) Referents refer to
A) words.
B) symbols.
C) what symbols represent.
D) connotations.
13) When we label someone, it changes our attitude towards that person. This demonstrates that
A) words shape and reflect culture.
B) words create perceptions.
C) words affect the quality of our interpersonal relationships.
D) words influence thoughts.
14) The meaning of a symbol such as a word
A) is consistent across cultures.
B) is culturally independent.
C) is consistent within a culture.
D) can change from culture to culture.
15) The study of words and meaning is called
A) symbolic interaction.
B) linguistic determinism.
C) referent interaction.
D) semantics.
16) The theory stating that "as a society we are bound together because of our common use of
symbols" is known as
A) symbolic interaction.
B) linguistic determinism.
C) referent interaction.
D) bypassing.
17) The two levels on which language conveys meaning are
A) low context and high context.
B) denotative and connotative
C) symbolically and thoughtfully.
D) confirming and disconfirming.
18) A word’s denotative meaning
A) conveys feelings.
B) is a subjective response to the word.
C) is the literal description of what the word means.
D) varies from person to person.
19) A word’s connotative meaning
A) can be found in a dictionary.
B) is personal and subjective.
C) is literal and restrictive.
D) creates content.
20) People who use either–or language or words like never or always are using
A) dating
B) indexing
C) allness
D) polarization
21) When we mirror the posture or behaviour of others, we are displaying
A) Non-verbal interaction theory.
B) Interaction adaptation theory.
C) Interactional synchrony.
D) Synchronic adaptation theory.
22) Non-verbal behaviours that communicate emotions are
A) regulators.
B) emblems.
C) illustrators.
D) affect displays.
23) Interpersonal conflict is defined as
A) a struggle focusing on issues about the quality of a relationship.
B) a struggle that occurs when two people cannot agree upon a way to meet their needs.
C) a struggle that centres on achieving a particular goal or task.
D) a struggle that stems from different ideas, perceptions, or goals.
24) The first phase in the conflict process occurs when
A) you view differences as problematic and become frustrated.
B) you begin seeking ways to manage conflict.
C) you become aware that there are differences between you and another person.
D) you communicate with another person about your differences.
25) An expressed struggle indicates which stage of conflict?
A) prior condition stage
B) frustration awareness stage
C) active conflict stage
D) resolution stage
26) Conflicts stemming from differences in ideas, definitions, perceptions, or goals are
A) mythical conflicts.
B) simple conflicts.
C) ego conflicts.
D) pseudo conflicts.
27) Conflict that helps build new insights and establishes new patterns in a relationship is
A) destructive conflict.
B) instrumental conflict.
C) constructive conflict.
D) simple conflict.
28) Checking your perceptions, listening between the lines, and establishing a supporting climate
are methods to minimize the occurrence of which kind of conflict?
A) simple conflict
B) ego conflict
C) complex conflict
D) pseudo conflict
29) Pseudo-conflict occurs when
A) partners miss the meaning in a message.
B) partners disagree over the choice of action to achieve their goals.
C) partners have extremely different degrees of power.
D) partners feel personally attacked.
30) How can pseudo-conflict be kept from escalating?
A) Partners can engage in perception checking and observe nonverbal cues.
B) Partners should listen and ask questions and give feedback to test understanding.
C) Partners should keep the conversation focused on relevant issues.
D) Partners should refrain from hurling personal attacks and take time to cool off.
31) The face, hands, and feet have been identified as
A) the key sources of non-verbal leakage cues.
B) the most effective means of sending messages non-verbally.
C) the most effective means of interpreting non-verbal messages.
D) the primary way we communicate our feelings and attitudes.
32) Nonverbal cues work with verbal cues to help us
A) control verbal messages and restrict their emotional meaning.
B) control verbal messages and enable their emotional meaning to be made clear.
C) replace verbal messages and provide entirely their emotional meaning.
D) manage verbal messages and augment their emotional meaning.
33) Which of the following is NOT one of the ways non-verbal cues help us manage verbal
messages?
A) Non-verbal cues can substitute for verbal messages.
B) Non-verbal cues can repeat or reinforce verbal messages.
C) Non-verbal cues can contradict verbal messages.
D) Non-verbal cues can reorganize verbal messages.
34) When you respond to a request only by shaking your head up and down, you are illustrating
that nonverbal cues collaborate with verbal cues in what way?
A) Nonverbal cues repeat verbal messages.
B) Nonverbal cues contradict verbal messages.
C) Nonverbal cues regulate our participation in verbal exchanges.
D) Nonverbal cues substitute for verbal messages.
35) In response to your mother's question, "Where are the car keys?" you point to the hall table
and say, "Over there." You are illustrating which relationship of verbal and non-verbal cues?
A) Nonverbal cues repeat and reinforce verbal messages.
B) Nonverbal cues substitute for verbal messages.
C) Nonverbal cues regulate our participation in verbal exchanges.
D) Non-verbal cues contradict verbal messages.
36) When you use eye contact, raise your eyebrows, and open your mouth and your friend stops
talking so that you can speak, you are demonstrating what about non-verbal cues?
A) Non-verbal cues repeat and reinforce verbal messages.
B) Non-verbal cues contradict verbal messages.
C) Non-verbal cues regulate our participation in verbal exchanges.
D) Non-verbal cues substitute for verbal messages.
37) You grimace your face when telling about your visit to the dentist. You are illustrating what
about non-verbal communication?
A) Non-verbal cues contradict verbal messages.
B) Non-verbal cues substitute for verbal messages.
C) Non-verbal cues regulate our participation in verbal exchanges.
D) Non-verbal cues add to the emotional meaning of messages.
38) When you tell a job interviewer that you are pleased for the opportunity to interview, and at
the same time you are smiling, practising direct eye contact, and maintaining a firm handshake,
you are demonstrating what about nonverbal communication?
A) Non-verbal cues augment the emotional meaning of messages.
B) Non-verbal cues contradict verbal messages.
C) Non-verbal cues regulate our participation in verbal exchanges.
D) Non-verbal cues substitute for verbal messages.
39) The theory that suggests that we interact with others by adapting to what others are doing is
called
A) Interaction adaptation theory.
B) Interactional synchrony.
C) Non-verbal adaptation theory.
D) Synchronic adaptation theory.
40) When we respond to the non-verbal communication cues of the people around us, we are
demonstrating which theory?
A) Interactional synchrony.
B) Non-verbal interaction theory.
C) Interaction adaptation theory.
D) Synchronic adaptation theory.
41) Simple conflict occurs
A) when individuals feel personally attacked.
B) when partners have inaccurate assumptions about conflict procedures.
C) when individuals misunderstand each other.
D) when partners disagree over ideas, definitions, perceptions, or goals.
42) To unravel simple conflict, partners should
A) keep the conversation focused on relevant issues rather than personalities
B) refrain from personally attacking each other and take time to cool off.
C) learn the proper way to cooperatively manage an interpersonal conflict.
D) listen carefully and test their understanding of the message with questions and feedback.
43) Which of the following best describes the perspective of a destructive conflict?
A) win–lose
B) win–win
C) lose–lose
D) constructive-destructive
44) Entitlement and fairness are
A) two of the biggest conflict triggers.
B) stages in the conflict process.
C) types of interpersonal conflict.
D) points on the struggle spectrum.
45) In which of the following situations is a conflict the LEAST likely to arise?
A) at the beginning of a vacation
B) on Friday after work
C) after several drinks
D) at the beginning of the week
46) The belief that we should eliminate conflict from our relationships reflects the myth that
A) conflict should always be avoided.
B) conflict always occurs because of a misunderstanding.
C) conflict can always be resolved.
D) conflict is always a sign of a poor interpersonal relationship.
47) During ego conflict
A) partners have inaccurate assumptions about conflict procedures.
B) partners misunderstand each other.
C) partners feel personally attacked.
D) partners disagree on the way to meet goals.
48) The notion that mutual influence is an essential element of relating to others supports the
principle that
A) power is circumstantial.
B) power is negotiated.
C) power exists in all relationships.
D) both people in a relationship have power.
49) A conflict style that involves backing off, distracting, or sidestepping the conflict is
A) collaborative style.
B) avoidance style.
C) competitive style.
D) accommodation style.
50) A simple conflict can turn into an ego conflict when
A) threats and derogatory names are used.
B) the other person is not emotionally ready to discuss the conflict.
C) your nonverbal behaviours do not support your verbal messages.
D) you use "I" language to describe your feelings.
51. Define Conflict triggers
A) Common causes of interpersonal conflict.
B) constructive-destructive
C) Conflict triggered by a lack of understanding
D) Conflict stemming from different ideas, definitions, perceptions, or goals.
52. What is Interpersonal power
A) Degree to which a person is able to influence his or her partner.
B) Relationship in which one partner has a greater need for the other to meet his or her needs.
C) Power that is based on respect for a person’s position.
D) Power based on a person’s knowledge and experience.
