Continuous Improvement Ideas Submission Form
This template can be used by people with disability, families, staff and change leaders
to submit improvement ideas that support high quality and safer services.
Aim
This template can empower and engage stakeholders by providing a structured
approach and supports organisations to adopt an improvement culture where problems,
complaints, and failures are converted into lessons for improvement.
Instructions
Promote the continuous improvement ideas submission form to all the stakeholders.
Part A of the template is for the person / people who are submitting the idea. Part B
of the template is for the decision makers. Efforts should be made to collaborate with
the person submitting the form to provide the relevant aspects, gather the required
details or the intent. Alternative formats need to be made available, when required.
Identify and set up a Continuous Improvement Steering group represented by
individuals from all aspects of the organisation and who are empowered to review
and make decisions on the submitted ideas. Alternatively the Change Leadership
Steering Committee can also be tasked with this responsibility.
Every person who submits an idea should be thanked for their ideas and advised of
the process on how ideas are considered. For example, ‘Thanks for your ideas on
how we can improve our service. Your idea has been sent to our Change Leadership
Steering Committee who will see what can be done and make a recommendation to
the CEO’.
Put improvement ideas on the agenda of the Executive as a standing item. They can
be managed through the Change Leadership Steering Committee or the Operations
Manager who can assess the recommendation, consider any organisational
implications and make a recommendation to the CEO. If the idea is approved, advise
the individual or the team of the outcome and the next steps.
If the ideas was not approved, advise the individual or the team of the reasons
behind the decision.
Send the improvement idea to the relevant team responsible for implementation with
a requirement for the activity to be added to their operational plan.
This tool should not be used for the purposes of lodging a complaint. Complaints
need to be lodged using the organisation’s complaints procedures. However, this tool
could be used to explain and share improvement ideas that have been generated in
response to an individual or a pattern of complaints.
Improvement Idea Form
Part A - To be completed by the person with an idea for improvement
If you would like to know the outcome of submitting your idea please provide your
contact information.
Name:................................................................................................................................
Preferred type of contact:
In person
Phone Preferred time to call: .....................................
Email
Letter
1. What is your idea? Please give us some detail about your idea and the reason for
your idea.
2. What would you like see happening as a result of your idea?
3. Who would benefit from your idea?
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Part B - To be completed by the decision makers
What category does the idea relate to?
Process improvement
Quality and safeguarding
Learning and development
Work structure
If other please specify ...................................................................................................
Who would benefit if the idea is successfully implemented?
The provider organisation
Support staff
People we support
Families or Carers
Supervisors
Timeframe to implement the idea
꙱ short term (6 months)
꙱ mid term (6 – 18 months)
꙱ long term (< 18 months)
Approximate timeframe to realise benefits
꙱ short term (6 months)
꙱ mid term (6 – 18 months)
꙱ long term (< 18 months)
Outcome
꙱ Approved
Reason
꙱ Not approved
Reason
꙱ Further exploration required
Reason
Date acknowledgement of idea was sent. .........................................................................
Date final decision was shared with the person/team that submitted the idea: .................
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Next steps:
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