LACK OF INFORMATION TECHNOLOGY SUPPORT AND INFORMATION

TECHNOLOGY SERVICE IN A HOTEL SERVICE

DANICA TABANGCURA
REGINA JANIFHELE FLORES
ELOIZA GARCIA
CALLYN AUINGAN
CATHLYN BINGGAYEN

STRATEGIC MANAGEMENT AND TOTAL QUALITY MANGEMENT

NARGLOLYN C. UTANES
Adviser

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

A hotel's operations as a whole as well as the guest experience may suffer from a lack of

IT service and support. The hotel may struggle to manage guest information, check-in and check-

out procedures, and room reservations without adequate IT assistance and service. Additionally,

the hotel can experience problems keeping up its website and online reservation systems, which

could lead to a loss of business. Without sufficient IT assistance and support, the hotel might also

struggle with network security and data backup, which could result in data breaches and other

security problems. Overall, a hotel may experience decreased productivity and higher

expenditures due to a lack of IT support and service. The growth of the hotel sector and the

broader hospitality sector has been significantly influenced by information technology. The hotel

business is a very technologically advanced one. There's also a lot more to consider. Life and

business are being transformed by technology. Many functions, including but not limited to

billing, check-in/check-out, inventory, staff leaves, employee onboarding, are automated with the

aid of property management systems. It's all because of information technology. It simplifies

procedures to the point that you start to take them for granted and aren't even aware they exist.

These days, keyless entry is common. Simply scan the barcode you were sent at the time of

booking. Furthermore, many low-cost hotels have made sure that the check-in and self-check-in

processes are simple. Technology's involvement has made this possible. In the hotel and tourism

industries, technology is crucial. Improvements in communication, reservation, and guest

services systems can help both customers and businesses. Through the use of technology, contact

is always possible and the entire guest experience—from booking to check-out is streamlined.

On hospitality and tourism, the Internet has a significant impact. For many establishments and
locations, the experience begins even before a visitor sets foot on the premises. It begins with the

first visit to the website, where a person can view images of the location and get an idea of what

to anticipate. Effective Internet technology use can increase income in the travel and hospitality

industries. Websites, blogs, online advertisements, social media, online ordering, and

informational resources all assist in persuading clients to select a location or company.

One of the most technologically advanced industries in the world is the hotel business.

There are numerous tasks in the hotel industry that can be automated with property management

systems. These systems enable hotels to automate guest information management, check-in,

check-out, and room reservations in addition to other tech-related duties.

Without adequate IT assistance and support, hotels could have issues with network

security, data backup, and other IT-related tasks. As a result of being unable to give its customers

a positive customer experience, hotels may occur a loss of business. In addition to the impact on

productivity and the inconvenience generated as a result of having to deal with the issues of an

aging IT infrastructures. The way the hotel conduct business and engage with guests has

evolved and is still changing as a result of technology. With direct booking, smartphone room

key, QR ordering from hotel rooms and restaurants, and even contactctless check-in/out, we

can already see how technology is transforming the hotel experience.

ANALYSIS
 The billion-dollar hospitality industry encompasses a wide range of operations, the key

ones being the hotel industry, travel services, event planning, and transportation. Service quality

and client happiness are the two primary factors in this quickly expanding business. Any

property in the hospitality sector won't last if it isn't focused on its customers, especially in terms

of meeting their needs, demands, and expectations in order to improve the company's reputation.

Due to the differences between a service and a product, the hospitality industry faces different

challenges than companies that make items.

Compared to the sales of products, the failure rate in the service industry is higher. A

crucial consideration in the hunt for a long-lasting competitive advantage has been identified as

service quality. Customer retention and satisfaction have been identified as crucial elements in

the hospitality sector. Today more than ever, meeting customer demands continues to be the

biggest difficulty. The consumer in the hotel sector not only participates in the actual

consumption process, but also frequently has predetermined views on the level of service and

quality. Customers in the hotel sector today are increasingly time-constrained, smart, and

demanding. This study's major goal is to shed light on the relationship between customer

happiness and service quality.

In recent years, technology has fundamentally altered the hotel sector. Yet without

reliable IT support, even the latest technology might be vulnerable and cumbersome. Better IT

support for hotels can make providing your guests more effective and more accessible, from

registration to hotel-to-customer interactions, checkout, accounting, investment, and

development projects. Because their services can increase your brand's recognition and help it

develop to new heights, we suggested that hotels have a team of accessible and dependable IT

personnel. Therefore, in order for you to reduce your IT risk and raise customer and team

happiness, we must offer reliable IT support services. Delivering secure, dependable, and quick

hotel IT services is crucial for supporting the extensive range of facilities, including safe Wi-Fi,

CCTV services, internal desktop systems, and POS, PMS, and TMS solutions. This will ensure

that your hotel runs smoothly. By all means, you must make sure that your hotel receives expert

IT support in order to create and implement a comprehensive IT infrastructure and provide the

greatest possible return on your investments with the least amount of hassle. The hotel need an

IT support staff that offers services like a service desk that is available around-the-clock, remote

monitoring, after-hours maintenance, application assistance, end-user support, security, and

compliance, so you can relax knowing that your system is being maintained by the best.
 RECOMMENDATION

We recommend that a hotel that is lack of IT services needs to acquire a legitimate and

reliable IT professionals in order for the hotel to run its business smoothly and safely. And for

those old staff that are interested in taking part can have a training program for them to be

reliable IT professionals. And we listed different suggestion that the hotel may adopt.

Remote Check-In/Check-Out

By enabling guests to check in remotely through their mobile device, hotel owners can better

predict/manage their staffing needs and save considerably on labor costs. This technology can

also alert hotel staff when guests arrive (enabling them to spend less time on the welcoming

process), offer appropriate upgrades/upsells, and provide them with a more personalized guest

experience, even on their first [Link] the end of the guest stay, travelers can enjoy a seamless

self-check-out experience that also allows them to arrange for their preferred transportation to

their next destination (whether it be taxi, airport shuttle or a ride-sharing service such as Uber or

Lyft), further saving on labor costs.

Smart Roomservice

Smart occupancy sensors will also help hotels push menu notifications to smartphones at optimal

times when the guests are in their rooms. These notifications can even include personalized

suggestions based on past orders. Indeed, many home food-delivery apps already offer a similar

experience, sending push notifications to frequent users at their preferred ordering times on their

preferred days.
Mobile Room Keys

Today more and more hotels are offering guests room access via their smartphone app. This is

saving costs from printing environmentally harmful plastic keycards and its eliminating the

hassle of managing keycard inventory that is prone to loss and demagnetization.

Smart Reserved Parking

Hotels now can use smart sensors and hotel apps to allow guests to reserve parking spots in

advance of their visit and to have their space assigned upon arrival. This will save hotels the

labor cost of manually managing parking inventory and it will give guests a smoother experience

from the moment they pull in.

CONCLUSION
 The use of technology in the hospitality and tourist sectors has sped up business

processes and made travel considerably more pleasant and effective. Technology benefits not

only big chain hotels but also bed and breakfasts and other smaller businesses. Large desktop

computers have been mostly displaced by portable tablets and smartphones. This is useful

because a lot of tourists bring a mobile device with them when they travel. Using GPS

monitoring, this enables hospitality organizations to provide specials, notify consumers of

changes and delays to their reservations, and advertise. One of the best ways to provide a

fantastic experience on the guest is by offering personalization through technology. With the

modern hotel management software, you can see all of the relevant information about your

guests. You can see their preference, interets, liked and dislikes. As all hospitality professionals

would agree, the hotel industry has always been extremely competitive. That’s why keeping up

with the latest trends in technology is essential for hospitality management [Link]

unable to quickly adapt to new technologies face the risk of falling behind the competition. New

technologies can help hotels and travel companies add value to their guests’ experiences, and this

opportunity should not be missed. But the advantages of technology for the hotel industry are not

just limited to the guest [Link] can also enhance operational efficiency and help

hotel management to reduce costs by replacing expensive human labour. In additions, it will

improve customer service by facilitating smooth staff engagement and [Link]

today’s travellers embracing a “digital-first” approach, hotels can gain a competitive advantage

by implementing the right trendy technologies to exceed guest [Link], the average

guest staying at a hotel carries at least three mobile devices. They are used to getting

information fast, reaching anything with just a click, and being the first to experience and share

new experiences and [Link] these factors point to mobile technology as one of the most
essential technological areas for hotel businesses to improve their services. Let’s review some

trending new mobile technologies in the hospitality industry to help your business adapt and stay

relevant in the digital age: Digital And Mobile Technology Trends in the Hospitality

Industry
 REFERENCES

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351780048_Hotel_Service_Quality_The_Impact_of_Service_Quality_on_Customer_Satisfaction
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