Candidate Name: ___________________________
Interview Questions Interviewer Name: ____________________________
Shift Supervisor
Date: ___________________________
Opening Questions Notes
• Tell me about an experience you’ve had with
Starbucks. Why do you want to work for us?
• Tell me what you know about the shift supervisor
role? What questions do you have about the
role?
• Tell me about some of the goals you have set for
yourself over the next few months? How could
working at Starbucks support those?
Select at least 1-2 questions from each of the success profiles. The goal is to get enough information from the candidate
so that you can make an informed decision about their potential performance.
Situation:
Tell me about a time when you built a team
member’s skill or knowledge so they could
effectively deliver the expected customer
service and quality standards. Task/Action:
• What operational tools or procedures did
you tie your coaching to?
Result:
Situation:
What is a customer specific goal that you and
the team were asked to deliver?
• How did you hold the team accountable to
achieving the result? Task/Action:
• Were there any obstacles along the way
that you needed to solve for?
Result:
Tell me about a time when you engaged a Situation:
customer to learn about their experience.
• Were their expectations being met?
• What actions did you take once you had Task/Action:
the information?
Result:
©2016 Starbucks Corporation. All Rights Reserved. For Internal Use Only.
Version updated 3/21/2016
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Situation:
Tell me about a skill you wanted to develop or
an experience you wanted to gain to improve
your performance.
• Why did you identify this skill/experience? Task/Action:
• What impact did you have on others or the
business as a result of this development?
Result:
Tell me about a time when you had a Situation:
different point of view from your team,
manager or organization.
• What approach did you take to share the
Task/Action:
information? And with whom?
• What opinions or perspective did you
gather from others? How did change your
thinking or approach? Result:
What’s been the biggest change you’ve Situation:
experienced at work?
• What information did you seek so you
could understand the decision? Task/Action:
• How did you help keep the team focused
and updated about the change?
Result:
Situation:
What’s the toughest feedback you’ve given
to a member on your team?
• What made it difficult?
Task/Action:
• What ongoing coaching or support did
you give him/her to ensure their success?
Result:
Tell me about a time when a new product, Situation:
promotion, or operational standard was
launched.
• What role did you play in communicating
Task/Action:
and building knowledge of the team?
• How did you inspire and motivate during
this time?
Result:
©2016 Starbucks Corporation. All Rights Reserved. For Internal Use Only.
Version updated 3/21/2016
Candidate Name: ___________________________
Feedback Summary Form Interviewer Name: ____________________________
Shift Supervisor
Date: ___________________________
Example Behaviors Rating
Connects with customers to build positive relationships
and seeking to exceed their expectations
Regularly asks customers for feedback and demonstrates Demonstrates
empathy
Upholds quality standards and actively coaches others to Does Not Demonstrate
deliver high-quality, hand-crafted coffee beverages and
MAKING food
EVERY Holds team accountable for using operational tools and
MOMENT following routines and procedures
RIGHT Challenges self and team to deliver store goals and
expected results tied to partner, customer and business
Creates a culture of warmth and belonging; acts with
genuine care for others
Openly shares their opinion and engages others for their
perspective/knowledge to accomplish goals
Acts with courage, challenging the status quo and finds Demonstrates
new ways to grow the business and their team
Seeks new and challenging opportunities to improve their
Does Not Demonstrate
LIVING skills and knowledge
OUR Attentive and considerate in their interactions with others,
MISSION ensuring they feel heard and involved
AND Actively participates in changes that are important to the
VALUES business
Recognizes and appreciates the contributions of others
Works positively and collaboratively with the team and
inspires/motivates others
Remains composed in difficult situations Demonstrates
Effectively removes obstacles that get in the way of
teamwork
Champions team/store and organizational decisions and Does Not Demonstrate
helps communicate the rationale behind them
WORKING
TOGETHER Provides ongoing coaching and helps to strengthen the
performance of others
Supports the team when products, promotions or work is
new
Tip For Success: The candidate may not demonstrate all example Hiring Recommendation:
behaviors listed above however they should exhibit enough to indicate
they have the skills and experiences to deliver exceptional service to
customers, support the team and personally grow in the organization.
Hire
Do Not Hire
©2016 Starbucks Corporation. All Rights Reserved. For Internal Use Only.
Version updated 3/21/2016
