Contact
shrutitripathi1@[Link] Shruti Tripathi
+917709048065, +917379786065
13 years of IT industry experience in analysis, implementation, and production
Key Business Skills support of Business Intelligence solutions. Expertise in interacting with
client/business analysts to gather requirements for reporting. Functionally
Business Intelligence competent and result-oriented with strong problem-solving skills.
Major Incident Management
Service Management
Change Management Profile Summary
Team Building & Leadership Worked as Project Lead/Service Manager/Team Leader/Major Incident
Manager/ Onsite Coordinator in implementation of Business Intelligence
Key Technical Skills in Enterprise Data Warehousing for Financial Services having complete
knowledge of business Dimension lifecycle
Strong Service Management continuous improvement project team,
ITIL , JIRA,
Service Management leadership team and Customer Service
Reporting : Business Objects XI R2,
management team
BIRT, Tableau
Worked as Functional SAP Consultant in FICO, SD
Programming Languages :SQL,
Experience in creating salesforce dashboard, Reports.
BTEQ , Unix scripting, Basics of
To own and manage the Change Management function, Major Incident
Python
Management function and the Problem Management function
Cloud : Azure/ AWS, Cloud
Assists the design of network infrastructure, plans, and designs.
Computing
Performs capacity and resource analysis and planning
Provide regular management reporting on IT activities, business
Certifications projects and initiatives to the International IT Service Management lead
Work with the PMO Manager to develop the frameworks and standards
for Programme and Project Management
Azure DP 900 – Data Fundamentals
Develop and maintain the TA PMO project management toolsets and
Azure AI Fundamentals
assist users to overcome challenges within work requests or projects
AWS Certified Cloud practitioner
Experience on writing Test Plan, Test Strategy Document and Unit Test
ITIL Foundation Level
cases
Prince 2
Experience in working Waterfall and Agile Methodology; worked
through all phases of SDLC
Experience in Service Management Tools : JIRA,BMC Helix ITSM,
Service now, Halo ITSM, Aisera,Ivanti Neurons
Trained on Cloud computing and Cloud Services
Career Timeline
Soft Skills
1. Tech Mahindra as Senior Business Consultant
From Oct’ 22 till date
Change Agent Collaborator 2. Wipro as Lead Administrative
From Mar’22 to Oct’22
3. Infosys as Senior Consultant
From May’16 to Mar’22
Motivational
Communicator 4. ICICI Bank Limited as Customer Service Manager
Leader
From Mar 2010 to Mar2016
Thinker
Planner
Work Experience
SENIOR BUSINESS PROCESS CONSULTANT – TECH MAHINDRA OCT 2022 –TILL DATE
Project: GAVI Alliance Client: GAVI, Geneva, Switzerland
GAVI, officially Gavi, the Vaccine Alliance is a public–private global health partnership with the goal of increasing access
to immunization in poor countries. In 2016, Gavi channeled more than half of total donor assistance for health, and
most donor assistance for immunization, by monetary measure.
Responsibilities:
POC to lead the MIM and Developing and implementing service standards and procedures for the service
delivery department
Conducting research on industry trends to identify new business opportunities or threats
Developing new business processes or improving existing ones to increase efficiency and lower costs
Creating a detailed plan outlining the steps required to achieve desired results
Working with clients to develop strategies for implementing new technology within existing business processes
Analyze Current Processes
Design Innovative Business Processes
Gather and Analyze Data
Prepare and Present Reports
Manage and Follow Up on Business Process Improvements
SERVICE MANAGER – WIPRO TECHNOLOGY MARC 2022 –OCT 2022
Project: METRO AG, Cash and Carry Client: METRO, Germany
Metro AG is a German multinational company based in Düsseldorf which operates business membership only cash and
carry stores primarily under the Metro brand. Until 2020 it was also active in general retail business
through Real division, which was sold to an investor consortium. METRO is a wholesaler for customers in the hotel,
restaurants and catering (HoReCa) industry as well as independent merchants (Traders)
Responsibilities:
POC to lead the MIM and Developing and implementing service standards and procedures for the service
delivery department
Setting up and maintaining the service desk
Supervising other members of the service delivery team
Maintaining customer relationships and improving response and delivery times
Updating service methods to improve overall efficiency
Managing offshore team for different modules
Status reporting and client management Conducting periodic appraisals of team members and identifying areas
for improvement
Creating and presenting regular reports to senior management
SENIOR ASSOCIATE CONSULTANT – INFOSYS MAY 2016- FEB 2022
LTD.
Project: OERLIKON METCO CHINA/ BALZERS Client: ORLIKON CHINA, US
The project deals with as a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and
automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of
any building.
Responsibilities:
Status reporting to Client for daily progress on Mapping and Sign off for Scope Meeting and improving
established service delivery SLA’s.
Lead the India and China team in all MER Working group meetings and go through new/existing changes
proposed to Enterprise requirements data Objects for Data Quality dimension (Conformity, Completeness,
Continuity)
Provide solution on how to comply with same requirement and provide evidences for the same.
Lead the review exercise and run controls to make sure quality index is well within acceptable limits.
Promote and support the deployment of Service Management processes to all groups interacting with Problem
Management, Change Management, and Incident Management.
2. Project: KONE (The elevator Product Company) Client: KONE, Finland
The project deals with as a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and
automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of
any building.
Responsibilities:
Point of contact for all the work executed from offshore.
Lead the India and china team in all MER Working group meetings and go through new/existing changes
proposed to Enterprise requirements.
Accountable for the production and reporting of all Global Infrastructure Services (GIS) operational metrics and
reports
Understands business and operational strategies and identifies critical metrics required to support those
strategies
Perform analysis and develops recommendations for continuous improvement opportunities
3. Project: EHP7 Technical Upgrade Project for Dutch Bank (Germany) Client: Dutch Bank, Germany
This project was one of the most critical projects for the client who involved upgrade synchronization between different
production instances so that the payroll documents trigger a single vendor and successful Payroll run Document. This
involved very tight deadlines and complexities due to multiple modules and multiple production instances
Responsibilities:
Status reporting to Client for daily progress on Mapping and Sign off for Scope Document.
Working closely with senior members of the business units to develop and document resolution strategies
Coordinate budgeting and resource analysis for large multi-year initiatives.
Work with users and the development team to propose and develop technical
Provide solution to remove the issue and assist in Development of same.
Take part in Monthly Reconciliation to check for data integrity issues.
Worked on Product configuration, end to end testing of all business processes, building customized reports and
creating customization solutions for Certificate of Tax and Interest.
Project: SAP Core Banking Transformation program Client: Kiwi Bank, Wellington (New Zeeland)
The project is based on transformation of old program in banking and establish new program in sort pan of time. All the
processes need to change and come up with new and fast as per the client requirement
Responsibilities:
Formulates and defines systems scope and objectives for complex, high impact projects through in-depth
evaluation of complex business processes, systems, and industry standards
Work Independently to complete a task
Working across multiple technology and business groups within the scope of the projects assigned
Work with Citi Security Coding and leverage external vendors and standards organizations
Mentor team members and client reporting
5. Project: SAP IS Banking CoE Internal Server Set up and Model Bank Configurations Client: HSBC Global
Banking and Markets, Germany
The Project is related to internal Server setup and establish the Model bank configuration.
develop and implement a Global template for an Auto Major based out of Stuttgart - their core finance & controlling
processes for their global business. The project involved understanding current process in the legacy system and map
the process in SAP as per the client needs. Project Activities conducted - Gap Analysis, Business Blueprints, Solution
Designs, Functional Specifications, Unit & Integration Testing & Data Migration.
Responsibilities:
SPOC for Client from offshore, Test Manager/Senior Business Analyst with taking care of all modules and phase
wise implementation.
Has worked in different capacity in various project phases, Requirement gathering, System configuration, SIT and UAT .
Product configuration, end to end testing of all business processes, building customized reports and creating
customization solutions for Certificate of Tax and Interest.
SAP IS Banking (Deposits Management & Consumer Mortgage Loan), SAP FICO
SAP Deposits Management- Have the relevant consulting skills, business knowledge, and packaged solution
expertise to effectively integrate the technology into the client’s business
CUSTOMER SERVICE MANAGER – ICICI BANK LIMITED MAR 2010 – APR 2016
Project: Customer Service Client: ICICI Bank , MP
Developing and implementing promotional services and providing a comfortable customer experience. Previous success
with formulating client service plans and setting project goals, maintaining, and updating customer records, and
providing information on bank services and offerings. Specialized expertise in enhancing workflow and improving the
customer experience.
Responsibilities:
Managed and maintained important customer accounts, coordinated with institutions to facilitate service
promotion.
Maintained and organized documentation and records on financial performance and program viability.
Enhanced service and promotional profitability by 12%
Developed and managed project budgets for services and promotional offerings
Provided client services department with goals and financial planning, analyzed and enhanced workflow
Achieved annual targets for branch set in AOP (Annual operative plan)
Responsible to Make action plan, and strategize to get profit through branch operations and cross sell
Responsible to Keep up to date with product to provide suitable advice to the customers
Lead and strict to Reduce the waiting time for customers in branch
Increase the customer satisfaction
Know the value bankers (VBs) productivity and revenue generation.
Responsible for monitoring business, compliance and operations
Responsible for taking decisions that are cost effective and generate revenue
Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by
offering various financial products and services to the customer
Education & Training
Bachelor of Engineering 2008 (Hitkarini College of Engineering and Technology , Jabalpur)
Agile Trained & Enabled
Infosys Internal Certification on Asset Management and Retail Banking
Trained on Business Intelligence Analysis
Extracurricular Achievements
Sport Consult Corporate Games 2019 - Winner (Cricket Women)
Recently received Outstanding Performance award from business for successfully leading the 5 regions Team
from APAC, SEMA, EMEA, CHINA, US.
Received Employee Of the month Award for Nov 2021, for successfully delivering Release with global fixes for
HNAH site HSBC as part of Audit observation for FX derivatives for LCR and NSFR regulatory reporting.
Microsoft Certified: 8X Azure Fundamentals AZ-900 Certified.
Received the prestigious Infosys Insta Award for Being Best SAP functional Tester in for UAT for Upgrade
project of Dutch Bank Account. Received multiple appreciation mails and CSAT from Senior Client Stakeholders
for successfully completing the HSBC and other Banking testing Project.
Awarded “Spot award” from HR for actively participating in Fun@work activities at Infosys
Represented Infosys in Women Cricket team in Corporate Sports events.
Received certificate of appreciation from Infosys – Outreach for enabling e-Teacher program to support online
education for govt schools.
Personal Details
Date of Birth: 06/12/1987
Languages Known: English, Hindi
Current City: Pune
Location Preference: Pune