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Understanding Interview Types and Techniques

An interview is defined as a purposeful face-to-face interaction between an interviewer and interviewee to obtain information through a conversation. The main goals are to obtain knowledge, attitudes, and practices on a particular issue. Effective techniques for conducting interviews include establishing contact, creating rapport, asking probing questions, guiding the discussion, and closing the interview properly.

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0% found this document useful (0 votes)
42 views5 pages

Understanding Interview Types and Techniques

An interview is defined as a purposeful face-to-face interaction between an interviewer and interviewee to obtain information through a conversation. The main goals are to obtain knowledge, attitudes, and practices on a particular issue. Effective techniques for conducting interviews include establishing contact, creating rapport, asking probing questions, guiding the discussion, and closing the interview properly.

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msah820
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
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Definition of Interview:

Interview is a purposeful face to face interaction between interviewer & interviewee for
getting, knowledge, attitude & practices in a particular issue.

According to Thersel, L. Baker- Interview is a piece of social interaction with one person
asking a number of questions & other person giving answer.

Interview is defined as a conversation with a purpose & exchange of ideas between two
people. It is a process of giving & receiving information.

Purposes of Interview:
 To obtain detail information by face to face contact.
 To obtain answer with details clarification
 To obtain personal view regarding certain issues.
 To find out various view related to topic & solve the problems.
 To gain confidence, attitude, personality & behavior of interviewee.
 To make hypothesis

Types of Interview:

1. Personal interview: personal interview includes


 Selection of the employees
 Promotion of employees
 Retirement and resignation of the employees.

[Link] interview: this interview that takes places annually to review the progress of
the employee is called the evaluation interview. Naturally, it is occurring between superiors
and subordinates. The main objective of this interview is to find out the strengths and
weaknesses of the employees.

3. persuasive interview: this interview is designed to understand the persuasive talent of the
employee about a product or an idea. When a sales representive talks with a target buyer,
persuasion takes in the form of convincing the target that the products need.

4. structured interview: structured interviews follow formal procedures predetermined with


an agenda or questions.

[Link] interview: when the interview does not follow the formal rules or procedures.
It is called an unstructured interview. The discussion will be free-flowing and may shift
rapidly from one subject to another depending on the interests of the interviewee and the
interviewer.

6. counseling interview: this may be arranged to find out what has been troubling the
workers and why someone has not been working.
7. disciplinary interview: disciplinary interviews are occurring when an employee has been
accused of breaching the organizations rules and procedures.

8. stress interview: it is designed to place the interviewee in a stressful situation in order to


observe the interviewees reaction.

[Link] or conversational interview: in the conversational interview, no predetermined


questions are asked, in order to remain as open adaptable as possible to the interviewees
nature and priorities; during the interview, the interviewer goes with the flow.

10. general interview: the guided approach is intended to ensure that the same general areas
of information are collected from each interviewee this provides more focus than the
conversational approach but still allows a degree of freedom and adaptability in getting the
information from the interviewee.

11. standardized or open- ended interview: here the same open- ended questions are asked
to all interviewees; this approach facilitates faster interviews that can be more easily analyzed
and compared.

12. closed or fixed response interview: this is an interview where interviewers ask the same
questions and the interviewee is asked to choose answers from the same set of alternatives.
This format is useful for those who have not practiced interviewing.

Technique of Interview:
Conducting an interview is both an art and sciences. The steps for conducting an interview
are:

1. Establishing contact: before conducting an interview it is essential to established


contact with the [Link] is good to fixed date, time and place for interview.

2. Starting an interview: it is better to start with a general discussion of the problem.


The interviewer should create an environment in which the interviewee freely tells
her story. The interviewer should let the interviewee do most of the talking while he
should himself listen to it attentively guiding the interviews.

3. Securing rapport: a good rapport must be established between the interviewee and
the interviewer. Any person cannot tell personal information to the stranger at first
[Link] requires friendly environment and has to gain confidence of the
interviewee. The interviewer should have good attitude, manner so that the
interviewee can respond to him properly.

4. Recall: at times during the course of an interview, the interviewee may be so full of
emotion that he moves away from the main subject and may even go into silence. At
such times the interviewer should give enough time to the interviewee to get back to
the main subject by recalling.
5. Probe questions: the interviewer has to be careful about side tracts in between
conversations. Great care should be taken in putting probe questions. They should
appear to the interviewee to be born of mere curiosity.

6. Encouragement: it is necessary to give encouragement to the interviewee from time


to time to make him fully confident enough to tell more information to the
interviewer.

7. Guiding the interview: sometimes the interviewee moves to less important [Link]
is the duty of the interviewer to guide the subject in the right path.

8. Recording: recording the statement should be reduced to a minimum during the


course of interview. if recording is continuing, the flow of the conversation will slow
down. So the interviewer should only have written down the importance point.

9. Closing the interview: an interview should not be ended abruptly. The interviewer
should bring the interview to a natural close by giving thanks and greeting. So that
the interviewer feels relax and comfortable.

[Link]: after the interview is over, as soon as possible report should be complied
when mind is still fresh about the narration. Report should be kept in confidential file and in
up to date, manner.

7.8 Communication skills required in special circumstances


 Deal with people from different social backgrounds

People from different cultural and social backgrounds have different communication usage.

Nurses need to work with different people from those various backgrounds. Their service is

only effective if they can maintain effective communication. Nurses should consider

following points while communication with people from different socio-cultural

backgrounds.

 Develop cultural sensitivity. People can take personal offense if they feel that their
 cultural sensibilities are not respected.
 Be sensitive and be aware to nonverbal communication patterns in other cultures.
 Avoid slang, idioms, and regional sayings.
 Notice differences in communication styles and values; assume that the majority way
is the right way.
 Be aware of gestures that may be offensive or mean something different in another
 cultural contexts.
 Give proper personal space.
 Do not belittle their religion, caste, social status.
 Recognize physical cues.
 Improve listening and observational skills.
 Observe relationship differences.
 Learn about their culture, custom and language.
 Use words, pictures, and gestures to if needed.
 Explore the willingness of individuals to share thoughts, feeling and ideas.
 Identify the dominant language of the group.
 Identify dialects that may interfere with communication
 Explore contextual speech patterns of the group. What is the usual volume and tone of
speech.
 Put yourself in situation where you will meet people of other cultures.
 Listen to people tell their stories.

Summarization
Interview is a purposeful face to face interaction between interviewer & interviewee
for getting, knowledge, attitude & practices in a particular issue.
According to Thersel, L. Baker- Interview is a piece of social interaction with one
person asking a number of questions & other person giving answer. Techniques of
interview are establishing contact, starting an interview, securing rapport, recall,
probe questions, encouragement, guiding the interviewee recording, closing and
report etc.

Post test

Write [T] for true and [F] for false. [3x1=3]


1) Interviewing is the most common employee selection tool. [….]
2) An unstructured interview is the set of job related questions with standardized
answer. […]
3) A job interview is a formal meeting between a job seeker and an employer.
[….]

Multiple of choice questions

1. Interviews are conversations with………


a. Fun
b. Purpose
c. Friendliness
d. Informality

[Link] is:

a. Social interaction
b. Written interaction
c. A conversation
d. A and C

References:
 Ghimire, B. And Khadka, S. (2021). A textbook of Community Health
Nursing - I. (2nd Edition). Vidhyarthi Pustak Bhandar.

 Tuitui, R. And Dr. Suwal S.N. (2070). A textbook of Community Health


Nursing – I.(3rd edition). Vidhyarthi Prakashan (P.) Ltd.
 Rai, L. (2019). Nursing Concept, Theories & principles. (4th edition).
Akshav Publication.
 Acharya, D. And Dhakal, K. Nursing Concepts & Principles. (2nd edition).
Nepal: Jupiter Publishers & Distributor Pvt. Ltd.

 Sharma,M. (2019). Nursing Concepts And Principles . 2nd


[Link] Publication

 Communication.(2022, January 28). In Wikipedia


 [Link]
title=Communication&oldid=1068407908

Home assignment:

Define interview. explain the techniques of interview.

Plan for next class:

In next class we will discuss about feedback skills.

THANK YOU…

Common questions

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Strategies to address emotional detours or silences during interviews include allowing time for the interviewee to recalibrate and return to the main topic by employing recall techniques. Additionally, the interviewer might probe gently with questions that seem born of curiosity to re-engage the participant without seeming intrusive . These strategies are important because they help maintain the flow of the conversation and ensure that the interviewee feels comfortable and not pressured, which is critical in obtaining truthful and complete responses .

Effective probing can enhance the depth of information by encouraging interviewees to elaborate on their initial responses, clarifying ambiguous answers, and uncovering insights that may not surface through primary questioning alone. Techniques for probing effectively include asking open-ended clarifying questions, responding with empathetic statements to encourage further sharing, and using silence strategically to prompt the interviewee to continue speaking . Probing should feel natural to the interviewee, appearing as if born out of curiosity, not interrogation .

Cultural sensitivity enhances the effectiveness of communication in interviews by ensuring that the interviewer's approach respects and accommodates the cultural sensibilities of interviewees. Developing an awareness of nonverbal communication patterns, avoiding slang, and understanding cultural communication styles prevent misunderstandings and ensure that the interviewee feels respected and comfortable . This sensitivity, in turn, fosters openness and encourages interviewees from diverse backgrounds to share their perspectives more freely .

An interview facilitates the gathering of detailed personal views and information by providing a face-to-face interaction that allows for in-depth conversations. This method enables interviewers to obtain detailed answers and clarification, obtain personal views regarding specific issues, and understand the various perspectives related to a topic . The interaction is structured to encourage the interviewee to express themselves freely, which permits the collection of rich qualitative data .

Standardized or open-ended interviews offer benefits such as allowing interviews with multiple participants to be easily compared and analyzed due to consistent questions. However, they are limited by the lack of flexibility to explore new avenues during the interview and may not capture unique, in-depth insights . These aspects affect data analysis by facilitating quicker and more straightforward comparison of responses, yet potentially missing context-specific nuances .

Stress interviews pose challenges such as potentially alienating the interviewee and provoking negative reactions that can impede the flow of information . However, benefits include revealing how an interviewee handles pressure and their coping mechanisms. Interviewers should manage these challenges by balancing the level of stress introduced and ensuring that it does not overshadow the main aims of the interview. Proper debriefing afterward is also essential to maintain a professional relationship and extract valuable insights from the experience .

A structured interview is characterized by formal procedures with a predetermined set of questions, ensuring consistency and comparability of responses, which facilitates easier data analysis and comparison . In contrast, an unstructured interview does not follow formal procedures and allows for a free-flowing conversation, which can provide deeper insights and adaptability but complicates data standardization . The implications for data collection are that structured interviews are better for quantifiable analysis, whereas unstructured interviews provide richer, qualitative data that may uncover unexpected insights .

Establishing rapport is crucial because it builds trust and creates an environment where the interviewee feels secure and willing to share personal information. A good rapport encourages open communication, which is essential for obtaining detailed and honest responses from the interviewee . It influences the outcome of an interview by enhancing the quality of the information gathered and ensuring the interviewee remains engaged and cooperative throughout the process .

Not properly closing an interview can leave the interviewee feeling uneasy or disrespected, which could undermine the relationship and future interactions. It might also lead to incomplete data if the interviewee feels cut off . Strategies to ensure a natural close involve summarizing the key points discussed, expressing gratitude, and providing an opportunity for final remarks from the interviewee. This approach ensures the interview concludes on a positive note and reinforces the rapport established during the interaction .

Securing rapport involves creating a mutual trust relationship where the interviewee feels comfortable sharing personal information, whereas establishing contact is primarily about logistical planning such as scheduling date, time, and place for the interview . Both are important as establishing contact ensures the logistical feasibility of the interview, while securing rapport enhances the quality and depth of the information gathered by facilitating a comfortable exchange .

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