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Improving Internet Services in the Philippines

The document discusses the poor quality of internet service in the Philippines, which has been exacerbated by the COVID-19 pandemic requiring blended learning. It makes several claims: 1) It claims as a fact that the pandemic has made blended learning approaches necessary globally. 2) It claims as a fact that a 2019 report found the Philippines had download speeds under 10 Mbps, among the slowest in the world. 3) It claims as a value judgment that internet service providers in the Philippines are doing their customers a "huge disservice" by failing to deliver promised speeds. 4) It claims as a value judgment that improving internet is important not just for education but anyone working from home during

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Lyncx Lee
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0% found this document useful (0 votes)
43 views2 pages

Improving Internet Services in the Philippines

The document discusses the poor quality of internet service in the Philippines, which has been exacerbated by the COVID-19 pandemic requiring blended learning. It makes several claims: 1) It claims as a fact that the pandemic has made blended learning approaches necessary globally. 2) It claims as a fact that a 2019 report found the Philippines had download speeds under 10 Mbps, among the slowest in the world. 3) It claims as a value judgment that internet service providers in the Philippines are doing their customers a "huge disservice" by failing to deliver promised speeds. 4) It claims as a value judgment that improving internet is important not just for education but anyone working from home during

Uploaded by

Lyncx Lee
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

READING AND WRITING SKILL

BAISA ,EDSEL L. 11-CSS -ZUCKERBERG


MINOR PERFORMANCE TASK (INDIVIDUAL WORK)

Identifying Claims in a Written Text


Read the article below. Identify the claims made in the text – two for each type. Write your answers on the space provided for (5 points
each number). In addition, use three shades of any coloring material to highlight the sentences of your answer inside the box. Use
yellow for claim of fact, green for claim of value, orange for claim of policy.

SOLVING THE PHILIPPINES’ INTERNET SERVICE PROBLEM


By Mark Pere Madrona

Because of the ongoing COVID-19 pandemic, the need to switch to blended learning approaches has
become necessary around the globe. This urgency inevitably put a spotlight on the quality of Internet service
in the Philippines – or more accurately, the lack of it.
For several years now, the country has gained infamy for having among the slowest Internet speeds in
the world. Last 2019, OpenSignal’s released a report titled “The State of Mobile Network Experience” which
showed that the Philippines was among the 20 countries whose download speed experience were under 10
Mbps.
Evidently, Internet service providers (ISPs) in the nation are doing their customers a huge disservice
by not being able to consistently deliver that they are being paid for. We don’t need to look for an
international study to know that. Just check out the comments left by angry customers in the social media
platforms of these ISPs.
Obviously, this needs to change not only for the sake of teachers and students that will now have to
utilize distance learning but also for the benefit of everyone else who needs or wants to work from home
during this pandemic.
There are two things that the national government can do to make sure that Filipinos can enjoy a better
Internet service. First, it can take steps to hasten the process of building more cell sites across the country not
just in urban areas but even in rural communities. Second, it can, through the Department of Information and
Communications Technology, should strictly monitor the performance of ISPs as regards the plans they offer
to their customers.

CLAIM OF FACT:
“Because of the continuous COVID-19 epidemic, it is critical that blended learning approaches be implemented
globally.”

In 2019, OpenSignal published "The State of Mobile Network Experience," which found that the Philippines
was one of 20 nations with download speeds of less than 10 Mbps
CLAIM OF VALUE:
“Evidently, the country's Internet service providers (ISPs) are doing their clients a significant disservice by
failing to regularly deliver on what they are paid for.”

“Obviously, this has to change, not just for the sake of the instructors and students who will now have to use
distance learning, but also for the reason of everyone else who needs or wants to work from home during this
pandemic. “
CLAIM OF POLICY:
“ First, it can take steps to hasten the process of building more cell sites across the country not just in urban
areas but even in rural communities.”

“Second, it can, through the Department of Information and Communications Technology, should strictly
monitor the performance of ISPs as regards the plans they offer to their customers”

YOUR REACTION/FEEDBACK/CLAIM TO THE ARTICLE (WRITE IT IN A 5-7 SENTENCES) (10 POINTS)

, “Mark Pere Madrona's post "Solving the Philippines' Internet Service Problem" is a well-
written piece that sheds light on the present state of internet services in the Philippines and
offers remedies. The article discusses the country's constraints in providing trustworthy and
inexpensive internet services to its citizens. Such is a lack of infrastructure and the market
READING AND WRITING SKILL

domination of a few firms. To address these issues, the author suggests a variety of solutions,
including increased market competition, infrastructure development investment, and the
application of policies that promote consumer welfare. These recommendations are well-
researched and viable, and the author references other nations that have successfully
implemented comparable policies.”

Common questions

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The claims of value emphasize the ethical and practical importance of improving internet services. They argue that current ISPs are failing their customers by not delivering expected service levels, which is particularly detrimental as more people depend on reliable internet for education and work amidst a pandemic . Moreover, the necessity to protect consumer rights suggests that improving internet services is not just an economic imperative but a value-driven goal to enhance quality of life and support fair business practices .

The strategies to enhance consumer welfare include increasing market competition and infrastructure development, which would provide consumers with more choices and better service quality . Implementing policies to strictly monitor ISP performance aligns service delivery with consumer expectations, ensuring that ISPs are accountable for their offerings . These strategies collectively promote consumer welfare by fostering an environment where reliable and affordable internet is accessible, enabling better educational and economic participation.

To address market domination, the author suggests increasing market competition as an essential strategy. This could involve regulatory reforms that encourage new entrants or support existing players to expand, thereby diluting the control of dominant firms . Additionally, investments in infrastructure development are proposed to create a more level playing field, facilitating improved access and service quality across the market . This approach could balance competition and lead to better consumer outcomes.

Internet service quality directly impacts educational outcomes by affecting the feasibility and effectiveness of distance learning, a necessity during the pandemic . Poor service can disrupt learning processes for students and teachers, leading to a potential decline in educational standards. Economically, inadequate internet hinders work-from-home arrangements, reducing productivity and economic resilience in challenging times . Thus, enhancing service quality is crucial for both immediate educational benefits and long-term economic stability.

The article outlines a claim of fact that due to the ongoing COVID-19 pandemic, there is an urgent need to implement blended learning globally, which exposes the poor internet quality in the Philippines as a hindrance . On the claim of policy, it suggests that the government should accelerate building cell sites across the country and strictly monitor ISPs' performance to ensure they meet their service commitments .

The claims regarding poor internet service quality have profound socio-economic implications. The inefficiency in internet services affects educational outcomes as both students and teachers face challenges in adopting distance learning methods . The inability to work effectively from home hinders economic productivity and adaptability in a pandemic-driven economy . Therefore, addressing these claims by improving infrastructures and holding ISPs accountable could positively impact educational, professional, and overall economic resilience in the Philippines.

The article suggests that ISPs are failing by not delivering promised internet speeds, indicating a need for accountability which affects user satisfaction and trust in service providers . Conversely, from a regulatory perspective, government intervention through rigorous monitoring and policy implementation is highlighted as crucial to enforcing this accountability . This dual approach suggests that both the private sector's commitment to customer service and effective governmental oversight are essential for resolving the problem.

The poor state of internet services in the Philippines, characterized by one of the slowest internet speeds globally, significantly affects various sectors, especially as the demand for blended learning and remote work increases due to COVID-19 . This situation necessitates urgent improvements as continuously inadequate services undermine educational and work-from-home capabilities. To ameliorate these issues, the government can expedite constructing more cell sites, especially in rural areas, and employ the Department of Information and Communications Technology to rigorously monitor Internet Service Providers (ISPs) to ensure the delivery of promised service plans .

The article suggests that the primary reasons for unreliable and costly internet services in the Philippines include inadequate infrastructure and market limitations due to the dominance of a few firms . This lack of competitive pressure prevents significant improvements in service offerings and pricing. Additionally, insufficient regulatory oversight allows ISPs to underdeliver on service commitments without substantial repercussions, further exacerbating the problem .

The proposed solutions are potentially effective as they address core infrastructural and regulatory issues. Increasing the number of cell sites can expand coverage and enhance network stability, particularly in underserved rural areas . Meanwhile, strict monitoring by the government through the Department of Information and Communications Technology can ensure ISPs are held accountable, thus likely improving service reliability and consumer satisfaction. These measures reflect well-researched strategies successfully applied in other countries, suggesting viability if executed efficiently .

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