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Supervisory Control and Direction Quiz

This document contains 58 multiple choice questions about management principles related to directing and controlling work at a supervisory level. Specifically, it addresses topics like understanding teams, communicating instructions, setting performance standards, measuring results, identifying deviations, and taking corrective actions. The questions cover a wide range of issues that supervisors must consider when overseeing the work of employees.

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37 views18 pages

Supervisory Control and Direction Quiz

This document contains 58 multiple choice questions about management principles related to directing and controlling work at a supervisory level. Specifically, it addresses topics like understanding teams, communicating instructions, setting performance standards, measuring results, identifying deviations, and taking corrective actions. The questions cover a wide range of issues that supervisors must consider when overseeing the work of employees.

Uploaded by

ambrose
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

MANAGEMENT (22509)

Unit : Directing and controlling at supervisory level


CO 3 : Use principles of directing and controlling for implementing the plans
MULTIPLE CHOICE QUESTIONS

1. What is meant by understanding team?


a) Specialty of team
b) Number of team members
c) Requirements of team
d) All

2. Why understanding team is needed?


a) To assign team work
b) To control activities of team
c) To satisfy needs of team
d) All

3. What are the benefits to supervisor of understanding team.


a) To take perfect decision
b) Promotion
c) Status
d) Increments

4. Due to link with maintenance department, supervisor___


a) Can given intimation of breakdown
b) Can avoid production stoppages
c) Both are correct
d) Both are incorrect

5. Due to link of supervisors with stores and inventory


1. Material can be arrived in time
2. Accumulation of material is avoided
a) 1 is correct
b) Both correct
c) 2 is correct
d) Both wrong

6. Due to link of supervisor with quality control____


1. Errors can be understood
2. Errors can be rectified
a) 1 is correct
b) Both correct
c) 2 is correct
d) Both wrong
7. Communication with all department is ____
a) Open loop
b) Closed loop
c) Oral
d) Non verbal

8. Why directions by supervisor are necessary?


a) To avoid mistakes
b) Peoples get directions
c) Time is saved
d) All

9. Directions by supervisors cannot avoid following problems


a) Wastages of time
b) Rework
c) Machine capacity
d) Repetitive mistakes

10. Deviation in work is possible when there are no_____


a) Directions
b) Instructions
c) Control
d) All

11. Following are the features of complete instructions


a) Instructions at proper time
b) By proper person
c) Simple and clear
d) All

12. Instructions by supervisor should be___


1. Clear
2. Simple
3. On time
4. Specific
a) 1,2 correct, 3,4 wrong
b) 1 2 wrong, 3 4 correct
c) All correct
d) All wrong

13. Good supervisor is not the following


a) Counsellor
b) Advisor
c) Mentor
d) Teacher

14. Why counselling by supervisor is needed


a) Loss of confidence
b) Dull working conditions
c) Need support
d) All

15. Following is not quality of supervisor as counsellor


a) Emotional
b) Stable
c) Motivator
d) Listener

16. To give future predictions


1. Understanding present is not important
2. Logical thinking is needed.
a) Only 1 correct
b) Only 2 correct
c) Both correct
d) Both wrong

17. Future losses can be minimized by____


a) Future predictions
b) Planning
c) organizing
d) Staffing

18. To avoid confusion taken by higher management, decision must be_____


a) Elaborated
b) Canceled
c) Forced
d) Reversed

19. How decision can be elaborated


a) By written document
b) By conducting meeting
c) By counselling
d) All

20. What are not ways to lay disciplinary standards


a) Disciplinary actions
b) Training for discipline
c) Policy decisions in discipline
d) Forgiving for few times

21. Steps in controlling process are ____


a) Setting performance standards
b) Measurement of actual performance
c) Comparing actual performance with standards
d) All the above
22. What is chronology of steps in control process
1. Setting performance
2. Comparing actual performance
3. Taking corrective actions
4. Measurement of actual performance
a) 1-4-2-3
b) 1-2-4-3cou
c) 1-3-2-4
d) 2-1-4-3

23. Out of following which is not the quantitative standards


a) Cost
b) Time
c) Relations
d) Amount

24. Out of following which is not the qualitative standards


a) Relations
b) Goodwill
c) Motivation
d) Time

25. Which is the method of measuring actual performance


a) Sample checking
b) Counting
c) Personal observation
d) All the above

26. Critical point control method is concerned with___


a) Taking corrective actions
b) Measurement of actual performance
c) Analysing deviations
d) Non of the above

27. After identifying the deviations___


a) Causes are analysed
b) Actions are taken on workers
c) Measurements are taken
d) Performance standards are calculated

28. If machinery is obsolete then what is the correct action


a) Do technological upgradation of machinery
b) Replace it
c) Sell it
d) Destroy it

29. If the cause of deviation is defective process, then the correct action is
a) Replace the process by new work
b) Postpone the work
c) Change the specification standards
d) None of the above

30. If material used is defective then how to correct it


a) Change the material
b) Cancel the process
c) Take action on the supplier
d) Change the quality standards of the material

31. If machinery used is defective then how to take corrective action on it?
a) Repair the existing machine
b) Sell out the machinery
c) Upgrade the machinery
d) None of the above

32. If physical condition of work is defective then how to take the correct actions
a) Improvement in physical conditions
b) Change the operator
c) Take action on the architecture
d) None of the above

33. For controlling overall organizational performance following technics are used
a) Observations
b) Performance evaluation
c) Spot inspections
d) All

34. Following is not the quantitative control technic


a) Ratio analysis
b) Breakeven analysis
c) Observations
d) Audits

35. What are the types of audits


a) Internal
b) External
c) Management
d) All

36. For effective controlling by supervisors’ essential parameters are


a) Timely and forward looking
b) Flexible
c) Comprehensive
d) All

37. 1. Controlling should never be flexible


2. objectives of control should be clear
a) only 1 correct
b) only 2 correct
c) both correct
d) both wrong

38. The benefits obtained from the control system should be___ then the cost involved in
implementing it
1) more
2) less
3) equal
4) none of the above

39. Correct OR Wrong


1. Control system should be periodically reviewed
2. control system should be flexible
a. only 1 correct
b. only 2 correct
c. both correct
d. both wrong

40. Why workers do resistance to managerial control


1) too many controls
2) incomplete measurements
3) unreasonable standards
4) all of the above

41. Too many controls ___workers


1) motivate
2) assist
3) irritate
4) benefit

42. Employees always dislike control because


1) they don’t want controls
2) they want to control management
3) controls are too many, incomplete in nature, unreasonable, discloses unpleasant
facts
4) none of the above

43. Which is not the control technic


1) past oriented and future oriented
2) market control
3) production control
4) clan control

44. Inspections of job is___


1) past control
2) future control
3) clan control
4) new control

45. Funds flow analysis is


1) past control
2) future control
3) clan control old control

46. Prices of products are due to which control?


a. past control
b. future control
c. market control
d. clan control

47. ____ is established by generating trust, tradition and shared belief


1) past control
2) future control
3) market control
4) clan control

48. Controls due to government rules are___


1) past
2) future
3) market
4) bureaucratic

49. Financial and accounting based controls are ____


1) future
2) old
3) market
4) clan

50. ___ provide that information which is not available with old techniques
1) Old
2) New
3) Clan
4) Market

51. Which are needs of directions by supervisors?


1) Harmony of objective
2) Direct supervision
3) Unity of command
4) All

52. In giving directions when supervisor says “goal of workers and organization are same”. Then
such directions are called___
1) Unity of command
2) Harmony of objective
3) Direct supervision
4) Follow through

53. Correct OR Wrong


1. Direction should not be face to face.
2. there should be unity of command in directions
1) Only 1 correct
2) Only 2 correct
3) Both are correct
4) Both are wrong

54. Supervisors gives directions, check this performance and help the workers. This is called
1) Unity of command
2) Follow through
3) Harmony of objectives
4) Efficient communications

55. Face to face suggestions are___


1) More effective
2) Less effective
3) Not necessary
4) Avoided

56. Correct OR Wrong.


1. Order should be clear and complete.
2. order should be non-compatible
1) Only 1 correct
2) Only 2 correct
3) Both correct
4) Both wrong

57. When instructions are in written form___


1) Subjects are importance
2) Details are not involved
3) No geographical distance with subordinates

a) 1 and 2 correct
b) 2 and 3 incorrect
c) 1 and 3 correct
d) 1 and 3 incorrect

58. Match the pairs:


1. Harmony of objectives A) do what I say otherwise
2. Force B) do what I say because I am good to you
3. Paternalism C) you do as I say
4. Bargain D) if we perform together, each will
Benefited.

1) 1-D, 2-A, 3-B, 4-C


2) 1-D, 2-A, 3-C, 4-B
3) 1-A, 2-D, 3-B, 4-C
4) 1-B, 2-C, 3-D, 4-A

59. “Do what I say or otherwise” is ____ instruction.


1) Force
2) Paternalism
3) Bargain
4) Harmony

60. “Do what I say because I am good to you” is ____ instruction.


1) Force
2) Paternalism
3) Bargain
4) Harmony

61. “You do as I say “is _____ instruction.


1) Force
2) Paternalism
3) Bargain
4) Harmony

62. “If we perform together each will achieve his goal” is ____ instructions.
1) Force
2) Paternalism
3) Bargain
4) Harmony

63. Good instruction is_____


1) Reasonable
2) Enforceable
3) Clear
4) All

64. Good instruction is____


1) Understandable
2) Complete
3) Appropriate tone
4) All

65. Good instruction is not ___


1) Reasonable
2) Oral
3) Complete
4) Clearly defined
66. Correct OR Wrong.
1. Directions starts from top and goes to bottom
2. Direction is not continuing process
1) Only 1 correct
2) Only 2 correct
3) Both correct
4) Both wrong
<22509>: <MAN>: <Management>: <Directing and controlling at supervisory level >: <LO1 -Justify
the chosen needs of the directions and instructions to the subordinates to complete the specific
task>: <Assessments>: <Formative>

<Pravin Pathak >

Assessment Type: Formative Assessments: Embedded questions in video

Set 1: Question No 1 Set 1: Question No 2 Set 1: Question No 3

Set 1- No1: What are the benefits to Set 1- No2: Directions by supervisors 1. Set 1- No3: Instructions by
supervisor of understanding team. cannot avoid following problems supervisor should be___
1. Clear
2. Simple
3. On time
4. Specific

Recall/ Remembering Understanding Application

a) To take perfect decision a) Wastages of time a) 1,2 correct, 3,4 wrong

b) Promotion b) Rework b) 1 2 wrong, 3 4 correct

c) Status c) Machine capacity c) All correct

d) Increments d) Repetitive mistakes d) All wrong

Ans: <a> Ans: <b> Ans: <c>


Set 2: Question No 1 Set 2: Question No 2 Set 2: Question No 3

Set 2- No1: What is chronology of steps in Set 2- No2: In giving directions when Set 2- No3: Correct OR Wrong
control process supervisor says “goal of workers and 1. Direction should not be face to face.
1. Setting performance organization are same”. Then such 2. there should be unity of command in
2. Comparing actual directions are called___ directions
performance
3. Taking corrective actions
4. Measurement of actual
performance

Recall/ Remembering Understanding Application

a) 1-4-2-3 a) Unity of command a) Only 1 correct

a) 1-2-4-3 b) Harmony of objective b) Only 2 correct

b) 1-3-2-4 c) Direct supervision c) Both are correct

c) 2-1-4-3 d) Follow through d) Both are wrong

Ans: <a > Ans: <b> Ans: <b>


<22509>: <MAN>: <Management>: <Directing and controlling at supervisory level >: <LO2 -Select the
appropriate method of communication. >: <Assessments>: <Formative>

<Pravin Pathak >

Assessment Type: Formative Assessments: Embedded questions in video

Set 1: Question No 1 Set 1: Question No 2 Set 1: Question No 3

Set 1- No1: What are the types of audits Set 1- No2: Out of following which is not Set 1- No3: Too many controls
the qualitative standards ___workers

Recall/ Remembering Understanding Application

a) Internal a) Relations a) motivate

b) External b) Goodwill b) assist

c) Management c) Motivation c) irritate

d)All d) Time d) benefit

Ans: <d> Ans: <d> Ans: <c>


Set 2: Question No 1 Set 2: Question No 2 Set 2: Question No 3

Set 2- No1: Communication with all Set 2- No2: When instructions are in Set 2- No3: Instructions by supervisor
department is ____ written form___ should be___
1. Subjects are importance 1. Clear
2. Details are not involved 2. Simple
3. No geographical distance with 3. On time
subordinates 4. Specific

Recall/ Remembering Understanding Application

a) Open loop a) 1 and 2 correct a) 1,2 correct, 3,4 wrong

b) Closed loop b) 2 and 3 incorrect b) 1 2 wrong, 3 4 correct

c) Oral c) 1 and 3 correct c) All correct

d) Non verbal d) 1 and 3 incorrect d) All wrong

Ans: <a > Ans: <a> Ans: <c>


<22509>: <MAN>: <Management>: <Directing and controlling at supervisory level >: <LO3 - Predict
the possible mistake for completing the activities and Elaborating the decision >: <Assessments>:
<Formative>

<Pravin Pathak >

Assessment Type: Formative Assessments: Embedded questions in video

Set 1: Question No 1 Set 1: Question No 2 Set 1: Question No 3

Set 1- No1: How decision can be Set 1- No2: Why counselling by supervisor Set 1- No3: To avoid confusion taken by
elaborated is needed higher management, decision must
be_____

Recall/ Remembering Understanding Application

a) By written document a) Loss of confidence a) Elaborated

b) By conducting meeting b) Dull working conditions b) Canceled

c) By counselling c) Need support c) Forced

d) All d) All d) Reversed

Ans: <d> Ans: <d> Ans: <a>


Set 2: Question No 1 Set 2: Question No 2 Set 2: Question No 3

Set 2- No1: How decision can be Set 2- No2: What are not ways to lay Set 2- No3: What are the benefits to
elaborated disciplinary standards supervisor of understanding team.

Recall/ Remembering Understanding Application

a) By written document a) Disciplinary actions a) To take perfect decision

b) By conducting meeting b) Training for discipline b) Promotion

c) By counselling c) Policy decisions in discipline c) Status

d) All d) Forgiving for few times d) Increments

Ans: <d > Ans: <d> Ans: <a>


<22509>: <MAN>: <Management>: <Directing and controlling at supervisory level >: <LO4 -
Describe the managerial control action and remedial measures required.>: <Assessments>:
<Formative>

<Pravin Pathak >

Assessment Type: Formative Assessments: Embedded questions in video

Set 1: Question No 1 Set 1: Question No 2 Set 1: Question No 3

Set 1- No1: Why understanding team is Set 1- No2: What is chronology of steps in Set 1- No3: Critical point control method
needed? control process is concerned with___
1. Setting performance
2. Comparing actual
performance
3. Taking corrective actions
4. Measurement of actual
performance

Recall/ Remembering Understanding Application

a) To assign team work b) 1-4-2-3 a) Taking corrective actions

b)To control activities of team b) 1-2-4-3 b) Measurement of actual performance

c)To satisfy needs of team c) 1-3-2-4 c) Analysing deviations

d)All d) 2-1-4-3 d) Non of the above

Ans: <d> Ans: <b> Ans: <c>


Set 2: Question No 1 Set 2: Question No 2 Set 2: Question No 3

Set 2- No1: Steps in controlling process Set 2- No2: Following is not the Set 2- No3:
are ____ quantitative control technic 1. Controlling should never be flexible
2. objectives of control should be clear

Recall/ Remembering Understanding Application

a) Setting performance standards a) Ratio analysis a) only 1 correct

b) Measurement of actual b) Breakeven analysis b) only 2 correct


performance

c) Comparing actual performance c) Observations c) both correct


with standards

d) All the above d) Audits d) both wrong

Ans: <d> Ans: <c> Ans: <b>

Common questions

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Communication style affects organizational efficiency significantly. Open-loop communication can lead to information gaps and misunderstandings due to lack of feedback, potentially resulting in errors and inefficiencies. Conversely, closed-loop communication ensures feedback and confirmation of message receipt and understanding, leading to more accurate and effective information flow and improved organizational efficiency .

Supervisory counselling can significantly impact worker performance and morale by providing support and guidance, thereby boosting confidence, addressing personal or work-related issues, and improving overall work conditions. This support can lead to enhanced job satisfaction, increased commitment to the organization, and better performance outcomes .

The links between supervisors and the stores and inventory departments contribute to operational efficiency by ensuring timely arrival of materials and avoiding accumulation of inventory. This coordination helps maintain a steady supply chain, preventing delays in production and minimizing excess stock that can lead to increased holding costs .

The relationship between supervisors and the maintenance department is significant because it allows for the notification of breakdowns, enabling the supervisor to take preemptive action to avoid production stoppages . This coordination is crucial for maintaining smooth operations and ensuring that production schedules are not disrupted by unexpected equipment failures.

It is necessary for a control system to be more beneficial than costly to ensure that the resources spent on implementing and maintaining the system provide a positive return on investment. A control system that costs more than it yields in benefits can drain organizational resources, whereas one that delivers greater benefits contributes to efficiency, effectiveness, and the organization's overall success .

The critical point control method aids in management control processes by focusing on analyzing deviations, which allows for targeted corrective actions. By identifying critical areas where deviations occur, managers can allocate resources efficiently and prioritize interventions that will have the most significant impact on performance improvement .

The harmony of objectives between workers and management enhances organizational performance by aligning individual goals with those of the organization, fostering a sense of shared purpose. This alignment leads to increased motivation, improved cooperation, and more effective team dynamics, ultimately resulting in higher productivity and achieving organizational goals .

Critical steps in the control process for ensuring optimal organizational performance include setting performance standards, measuring actual performance, comparing it with the standards, and taking corrective actions. These steps create a systematic approach to monitor and adjust operations, ensuring that performance aligns with organizational objectives .

It's important for instructions from a supervisor to be clear, simple, on time, and specific because these qualities ensure that tasks are understood and executed correctly. Clarity and simplicity prevent misunderstandings, timeliness ensures relevance, and specificity provides guidance on the expected outcome, reducing errors and increasing efficiency .

Common reasons for worker resistance to managerial control include the perception of too many controls, incomplete measurements, and unreasonable standards. These factors can lead to feelings of discouragement and frustration among workers, as they might feel over-managed and underappreciated. Addressing these issues requires a balance between control and employee autonomy .

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