V.
External Analysis
Competitive Profile Matrix (CPM)
Critical Success
Cebu Pacific Air Air Asia Philippine Airlines
Factor
Weight Rating Score Rating Score Rating Score
Service Quality
Customer Loyalty
Price Competitiveness
Financial Position
Advertising
Market Share
Global Expansion
Total 1.00
The Competitive Profile Matrix identifies and compares the strengths and weaknesses
of the chosen companies of this research. The host company in this research is Cebu Pacific
Air and Philippine Airlines and Air Asia were selected as the study’s competitors. On a scale
of 1 to 4, the Critical Success Factor (CSF), with 1 representing the major weakness and 4
representing the major strength. These variables are based on each company's exterior
strengths and weaknesses as well as its recognized CSFs.