11, Bank makes a se ~ call to the customer. But, the customer was not availa a the call It was answered by his wife, Wife is not a joint account bolder. Wife desires to know the account balance of the customer, What should be done in such a scenario: Deny the request plainly Inform the person who attended the-call that since she is not the joint account holder details could not be shared with her. Accept the request on the basis of relatio hip and share the 12, Data privacy is protection of followit inde the possession of the organist yoe Data T Internal policies of the bank 13, An employee havi access to finacle receives a call from his ad enquiring about a transaction it his account, What should be done in such a scen Provide the details. as be is a friend Tum down the request Direct him to the phor aking team as the process of customer ide cation is a pre- requisite, 14, An employer is invest ons. of harassment a st one of its employees. The pyee in question emails the HR department demanding that the investigation be discontinued and that any notes about it may be destroyed as he appeals that the allegation is untrue. In such a situation what should be done ate keep the data acc: oyee del As requested by emp the records of inv irom the employee file Retain the record of investigation = Retain the recond of investigation and add a note to the file recording the employee's insistence that allegations are untrue, Deny the employees request 15, Data Privacy is the ponsiilit ofthe ___of the or nisation, Customers © Em ¢1s not available om the eal. It wustom 11. Bank makes a service call to the customer. But, was answered by his wife, Wite is not a joint account bolder. Wife desires to know the account balance of the customer, What should b ne in such a scenario’ est plainly Deny the req In who attended the call that since she is not the joint account holder details mn the pe be shared with her. nd share the details with he Accept the request on the basis of relationship the possession of the organisi < protection of Follow [Internal policies of the bank access to finacle receives a call froma his friend enquiring about a yoo havi im his account, What should be done in such Provide the details as he isa friend Tum down the request Direct him to the phone banking team as the process of customer identification is a pre- requisite, 14, An empl ons of harassment against one of its employees. The that the investigation be 1 as he appeals that the allegation is ayee in question emails the HR department demand discontinued and that ar Oy untrue. In such a situation what should be done to keep the data accurate y notes about it may be d om the employee file cords of inves sted by employee, del As req Retain the Retain the record of investigation and add a note to the file recording the employee's record of investigation that allegations are untrue Deny the employees 15, Data Privacy is the responsibility of the of Customers6. Mr. X an employee of th dealing with the client, he would be proceeding om | do: meets the client and collects the customer details, After his fe from the next day. What should Mr, X Keep the docurnent with himase! Submit the documents after his ret 1 the Go to office and subenit the documents to the appropri Hand it over to his colleague to deposit in office 7. Can the performance related iployee be shared wit parties Yes No 8. Mr. X was carrying a laplop containing large amount of customer data for s purpose. On the way, the lapcop was stolen, What could have pr dk ted the loss of customer © Encryption of laptop Not carrying the laptop with him 9. An official Financial Intel Unit has soug transaction details of some 8. What should -y suspect some suspaci F Provide the details at his official address after verifying the identity of the offic Obtain prior consent from the customer before sharing such details Deny the official the desired details. F Obiain concurrence from the concemed team before sharing the details 10, An employee of the Group Company secks details of the bank customers, to cross sell their products, What should one do, in stich a situation: fp Share the custome ff shared within the C details with the 1p itself. the Group Company as the details are getting Deay sharing of the customer details with the staff of Group Co @ Share the d Is of only those members who have opted for cross sel