7/8

Technology and
Livelihood Education
Quarter 2 – Module 3:
Front Office Services
(Exploratory Course)

CO_Q2_TLE 7/8_ Module 3

TLE Front Office Services – Grade 7/8
Alternative Delivery Mode
Quarter 1 – Module 3: Front Office Services (Exploratory Course)
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in
any work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand

names, trademarks, etc.) included in this module are owned by their respective
copyright holders. Every effort has been exerted to locate and seek permission to use
these materials from their respective copyright owners. The publisher and authors
do not represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writers: Shirmae L. Abison and Ruby D. Marco
Editors: Fretch H. Nocete, Rod Ryan G. Eturma, and Rosie T. Diaz
Reviewers: Amalia C. Caballes and Sally A. Palomo
Illustrator: Josephine M. Acudo
Layout Artist: Rod Ryan G. Eturma and Jefferson R. Repizo
Management Team: Allan G. Farnazo
Gilbert Barrera
Arturo B. Tingson
Peter Van C. Ang-ug
Juliet F. Lastimosa
Sally A. Palomo
Gregorio O. Ruales

Printed in the Philippines by ________________________

Department of Education – Region XII

Office Address: Regional Center, Brgy. Carpenter Hill, City of Koronadal

Telefax: (083) 228-8825 / (083) 2281893
E-mail Address: region12@[Link]
 7/8

Technology and
Livelihood
Education
Quarter 2 – Module 3:
Front Office Services
(Exploratory Course)
Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our dear
learners, can continue your studies and learn while at home. Activities,
questions, directions, exercises, and discussions are carefully stated for you
to understand each lesson.

Each SLM is composed of different parts. Each part shall guide you
step-by-step as you discover and understand the lesson prepared for you.

Pre-tests are provided to measure your prior knowledge on lessons in

each SLM. This will tell you if you need to proceed on completing this module
or if you need to ask your facilitator or your teacher’s assistance for better
understanding of the lesson. At the end of each module, you need to answer
the post-test to self-check your learning. Answer keys are provided for each
activity and test. We trust that you will be honest in using these.

In addition to the material in the main text, Notes to the Teacher are
also provided to our facilitators and parents for strategies and reminders on
how they can best help you on your home-based learning.

Please use this module with care. Do not put unnecessary marks on
any part of this SLM. Use a separate sheet of paper in answering the exercises
and tests. And read the instructions carefully before performing each task.

If you have any questions in using this SLM or any difficulty in

answering the tasks in this module, do not hesitate to consult your teacher
or facilitator.

Thank you.
 What I Need to Know

Hi there! Welcome to the world of Front Office Services! Do you have

tools, equipment, and paraphernalia at home? How often do you clean them?

In hospitality industry, providing excellent customer service to hotel

guest requires state of the art and functional tools, equipment, and
paraphernalia. It is an important factor to ensure our customer’s satisfaction.

In this module, you are going to learn the proper ways of maintaining
and caring for these tools, equipment, and paraphernalia to ensure their
functionality and usability. Are you ready? Let us proceed and learn!

After going through this module, you are expected to:

 Perform after-care activities for tools, equipment, and

paraphernalia. TLE_HEFS7/8UT-0c-4

 Clean tools, equipment, and paraphernalia after use

according to standard operating procedures.

 Store tools, equipment, and paraphernalia in appropriate

area in accordance with safety procedures.

1 CO_Q2_TLE 7/8_ Module 3

 What I Know

Knowledge on cleaning is a must for every person. To check your prior

knowledge about this topic, take this pre-test. Good luck!

A. Directions: Read each item carefully and select the letter of your best
answer. Write this on a separate sheet of paper.

1. Which of the following is best to use in wiping dust and dirt?

A. steel brush
B. steel wall
C. tissue paper
D. utility rag

2. Which of the following materials should be kept away from the front
desk to avoid damage on tools, equipment, and paraphernalia?
A. documents
B. food and beverages
C. office supplies
D. telephone

3. What benefit can one gain if tools, equipment, and paraphernalia are
well-maintained?
A. customer complaints
B. customer satisfaction
C. defective tools
D. longer life span

4. What must one do before cleaning electrically-operated equipment?

A. power off
B. power on
C. splash with clean water
D. unplug from the electrical outlet

5. What do you need to maintain tools, equipment, and paraphernalia?

A. bending tools
B. cleaning tools
C. cutting tools
D. measuring tools

2 CO_Q2_TLE 7/8_ Module 3

 6. Why is it important to maintain tools, equipment, and paraphernalia?
A. to avoid defects and get rid of the dust build up
B. to keep it look nice
C. to have quality time and be more productive
D. to have an inventory of tools and equipment

7. Which of the following practices is the best way to store a card verifier
when not in use?
A. cover with a clean cloth
B. cover with plastic
C. place in a box
D. put it on a clean and flat surface inside the cabinet

8. What is the proper way of cleaning a safety deposit box?

A. remove dust with a clean rag and close the door tightly
B. spray it with an air freshener
C. use a vacuum cleaner
D. use wet cloth in wiping the dust

9. Carlo takes good care of his laptop. He wants it to be in good condition

always. What must he do?
A. check the wire annually
B. clean with soap and water
C. shut down properly after using
D. use in a long period of time without shutting down

10. Why do we need to follow the instructions in the owner’s manual?

A. be familiar with the safety precautions while cleaning
B. identify the defective parts of the tool
C. know which part will be cleaned
D. know the material’s parts and their functions and ways to
correctly operate, care and store them

B. True or False!

Directions: Write True if the statement is correct and False if it is not. Do this
on a separate sheet of paper.
________ 11. Label the guest folio properly for easy identification.
_______ 12. Clean the computer mouse with an alcohol to kill
microorganisms.
_______ 13. Proper care and storage of tools, equipment, and paraphernalia
will lead to a successful hotel operation.
_______ 14. Permanent ink can also be used in writing on a whiteboard.
_______ 15. Bumping of bell boy’s cart on a hard surface will never damage
its wheels.

3 CO_Q2_TLE 7/8_ Module 3

 Lesson
Maintain Tools, Equipment
3 and Paraphernalia

What’s In

In your previous lesson, you were able to identify and describe the tools,
equipment, and paraphernalia which are used in the front desk. In this
module, you will be learning the proper ways of cleaning, maintaining, and
storing them to extend their usability for a longer period of time.

Are you excited for this lesson? You may now proceed to the next
activity.

SPOT AND IDENTIFY

Directions: Below are pictures of tools, materials, and paraphernalia usually

found in the front desk which must be maintained regularly. Identify each
picture by writing its name on the space provided. Choose your answer from
the “Word Bank”. Do this on a separate sheet of paper.

WORD BANK

Safety deposit box Telephone

Cash register Bills detector
Fax machine Computer
Calculator Printer
Card verifier Record book

1.

4 CO_Q2_TLE 7/8_ Module 3

2.

3.

4.

5.

6.

5 CO_Q2_TLE 7/8_ Module 3

7.

8.

9.

10.

6 CO_Q2_TLE 7/8_ Module 3

 What’s New

Do you find this lesson interesting? If that is so, you will be learning
more as you turn each page of this module.

Activity 1.1 HELP ME!

Mr. Guinto ventures into a hotel business. Though he has prepared

his feasibility study, he is still interested on how to manage the business in
terms of its human and technological resources. He wants to provide an
excellent service to the customers.

Directions: Below are some tips which may help Mr. Guinto achieve his
goal- to provide excellent service. Read each statement and write YES if
helpful and NAY if not. Do this on a separate sheet of paper.

1. Buy poor quality tools and equipment for cost cutting purposes.
2. Hire receptionists with pleasing personality and a good
communicator.
3. Maintain tools and equipment only when there is a need.
4. Ensure that tools and equipment are properly stored.
5. Use appropriate tools in cleaning a specific equipment.

Activity 1.2 SHOW YOUR WAYS

Directions: Do you have an appliance or any gadget at home? Identify one

and list down the things that you usually do to maintain its condition. Use
the table provided below. Do this on a separate sheet of paper.

Name of appliance/gadget: _____________________

CLEANING ACTIVITIES
1.

2.

3.

7 CO_Q2_TLE 7/8_ Module 3

 What Is It

Definition of Terms
Equipment - the necessary items for a particular purpose
Maintain - to keep in an appropriate condition or operation
Paraphernalia - all the objects needed for or connected with a
particular activity
Storage - space available for storing something
Tools - a device or implement, especially one held in the hand

Now that you have identified the common tools, equipment, and
paraphernalia found in the Front Office and their uses, it is important that
you should know how to maintain and store them.
Read the information sheets very well and take note on how you can
maintain each of them.
Information Sheet

Proper cleaning and storage of tools, equipment, and paraphernalia

The first impression of the hotel guests relies deeply on how the front
desk officer entertains them upon check in. Good personality, good
communication skills, patience, and professionalism are some of the
ideal characteristics that a receptionist must possess to serve and satisfy
the guests.

Problems sometimes arise on the front desk if one of the equipment is

not working. For instance, a guest paid his bill through credit card and the
card verifier failed to function. This incident can leave a bad impression to the
guests since they have high expectations on the services that the hotel offers.
As a front desk officer, you can avoid this situation if tools, equipment, and
paraphernalia are well-maintained.

Proper storage and maintenance of tools will save your time and money.
It makes the job much easier and convenient. It is also important to use the
appropriate cleaning tools and read the user’s manual which is included upon
purchase. Keeping all these tips will ensure that you get the most out of your
tools for they will last longer.

8 CO_Q2_TLE 7/8_ Module 3

 PROPER CLEANING AND STORAGE OF TOOLS, MATERIALS, AND
PARAPHERNALIA

TOOLS MAINTENANCE

1. Bell boy’s cart  Avoid riding on it

 Avoid overloading
 Avoid bumping on a hard surface for
it will damage the cart
 Clean and place in a corner when not
in use
 Clean the metal part and apply metal
polisher to avoid rust

2. Credit card voucher

holder

 Clean the container regularly

 Store in a clean cabinet

EQUIPMENT PROPER CLEANING AND STORAGE

 Remove dust from vents and fans

3. Computer  Clean the screen with a lint free cloth
 Avoid placing it on an extreme
temperature
 Keep your keyboard crumb free
 Sanitize the mouse to get rid of
bacteria and viruses
 Place the computer on a clean, cool,
and dry place.
 Prevent dust build up by covering
with clean cloth when not in use

9 CO_Q2_TLE 7/8_ Module 3

4. Printer
 Check ink levels regularly and refill
immediately if it runs out.
 Avoid printing large volume of
materials.
 Perform maintenance as scheduled.

EQUIPMENT PROPER CLEANING AND STORAGE

5. Bills Detector  Avoid putting high volume of cash on

it
 Use air compressor to blast dust on
surface
 Use vacuum cleaner in every opening
to remove debris from all the rollers
and sensors
 Use cleaning card for effective cleaning
on the inside
 Cover with a clean cloth when not
in use
6. Card Verifier
 Wipe the screen with a clean cloth
 Sanitize the keypad regularly
 Cover with a clean cloth to avoid dust
build up
 Store in a cool, dry place when not
in use

7. Key rack

 Sort the keys by room number

 Place not higher than eye level and
never on the top of any shelves
 Do not overcrowd shelves
 Get rid of the dust by using feather
duster or clean cloth

10 CO_Q2_TLE 7/8_ Module 3

8. Cash Register  Remove and set aside the cash
 Vacuum out the dirt inside the drawer
 Vacuum on the keys and underneath
them
 Sanitize the screen and keys regularly
 Do not wait for the paper rolls to
run out
 Replace the ink cartridge when ink
is fading
 Always close the drawer tightly
 Store at a room temperature at
all times.
 Cover with a clean cloth to avoid dust
build up when not in use
9. Guest Folio Rack
 Every guest folio must have a reference
number for easy identification
 Arrange the guest folio in chronological
order based on the reference number
 Clean the folio rack with a clean cloth
 Store in flat and even surface

10. Telephone  Place on a clean and flat surface

 Avoid placing food and beverages near
the telephone to avoid spillage
 Arrange the wires properly to avoid
tangling
 Wipe the dust with a clean piece
of cloth
 Regularly check if chords are
attached properly
11. Calculator
 Replace the battery immediately
if drained
 Avoid pouring liquid over it
 When not in use, put it inside its case
and store in a drawer or in a clean and
dry place

11 CO_Q2_TLE 7/8_ Module 3

12. Fax Machine
 Wipe off the dust with clean rag at
least once a week
 Place on a secure place to avoid falling
 Cover with a clean cloth when not
in use

 Avoid encoding wrong pin several times

13. Safety Deposit Box  Always close the door tightly when
not in use to avoid dust build up on
the inside
 Protect from moisture for it will
cause rust
 Update the access code regularly for
safety purposes
 Remove rust build up with a metal
stain remover.
 Store in a clean storage

PARAPHERNALIA PROPER CLEANING AND STORAGE

1. Log Book  Organize the log book in the rack
 Label individually for easy
identification.
 Remove dust by wiping with a
clean cloth.
 Arrange properly and keep inside the
drawer or rack.

2. Room Key
 Always check the marker if there
is damage
 Place on the assign room number to
avoid swapping
 Clean regularly to avoid rust with the
use of a rust stain removal

12 CO_Q2_TLE 7/8_ Module 3

3. Ving Card
 Place in a key card holder to avoid
scratches
 Protect from moisture
 Dispose damage card immediately to
avoid inconvenience

4. White Board  Do not leave the ink on the white

board for a long period of time
 Use a whiteboard marker only. Avoid
using permanent ink since it is hard
to remove
 Clean with a piece of cloth or eraser
to get rid of the dirt
 Use ink remover to get rid of
stubborn ink

5. Envelopes

 Arrange properly and store in

a drawer
 Avoid spilling liquid over it to prevent
damage

6. Luggage Tag

 Arrange neatly in a box

 Keep in a cool dry place
 Properly label the cabinet where it is
stored to locate it easily

13 CO_Q2_TLE 7/8_ Module 3

 A tool and equipment maintenance schedule template is used to
ensure that cleaning jobs are done properly and completed on time. It is
used in different establishments such as commercial spaces, offices,
hotels, restaurants, schools, and even in private homes. Cleaning schedule
templates help the cleaning staff keep track of all chores and keep cleaning
jobs organized.

SAMPLE TOOL/EQUIPMENT MAINTENANCE SCHEDULE

Tools/Equipment
Computer
Type
Tools/Equipment
Com101
Code
Every Every
Manpo Week Mon
Activities Daily Other 15th Remarks
wer ly thly
Day Day
1. Check
desktops
computer
electrical
X Done
connections,
cable and
outlet.

2. Cleaning of the
safety deposit
X Done
box.

What’s More

Great job! You are about to finish this module. Let us check what you
have learned on our topic by answering the next activities.

Activity 1.3 TRUTH OR LIE!

Directions: Write T if the statement is correct and write F if it is wrong. Write

your answer on a separate sheet of paper.

_________ [Link] the telephone on a clean and uneven surface.

________ 2. Guest folio must be properly labeled for easy identification.

14 CO_Q2_TLE 7/8_ Module 3

________ 3. Computer mouse must be sanitized with bleach to kill
microorganisms.
________ 4. Proper care and storage of tools, equipment, and paraphernalia
will lead to successful hotel operations.
________ 5. Use only permanent ink on the whiteboard.
________ 6. A tool and equipment maintenance schedule is a tool used to
help ensure that cleaning jobs are done properly and completed
on time.
________ 7. Use cleaning card in cleaning bill detector.
________ 8. Bumping of bell boy’s cart on a hard surface will never damage
its wheels.
________ 9. Clean the safety deposit box regularly and close the door tightly
to avoid dust build up.
________10. Problems in the front office will be avoided if scheduled
maintenance routine is properly followed.

What I have Learned

Activity 1.4 - TELL ME WHAT YOU THINK!

Directions: You are doing well! I’m sure you can now maintain the tools,
materials, and paraphernalia based on the learning that you have acquired
from our lesson. Now, complete the sentence below.
Cleaning and maintaining tools, equipment and paraphernalia is
important to…____________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

15 CO_Q2_TLE 7/8_ Module 3

RUBRIC FOR ESSAY
Very Good Good Poor
CRITERIA
5 3 1
Demonstrate an Demonstrate Fails to address
accurate and an adequate the question or
complete understanding demonstrate an
a. Content
understanding of the question inadequate or
of the question partial grasp of
the question
Presents Presents Presents answers
answers in answers on that are not
b. Organization well-organized a slightly well-organized
manner organized
manner
Answers Answers are Answers are
c. Clarity are clear somewhat clear not clear

What I Can Do

Activity 1.5 – IN or OUT

Directions: Analyze each picture and write IN if it is a correct practice and
OUT if it is not. Write your answer on a separate sheet of paper.

1.
Wiping a mouse
with a clean utility
rag

2.
Eating food while
working on an
electrically
operated
equipment.

16 CO_Q2_TLE 7/8_ Module 3

 3.

Tangled telephone
wire.

4.

A calculator with
a case.

5.

A safety deposit
box with a rust
build up.

Activity 1.6 - SUGGESTION BOX

Directions: Imagine yourself as a front desk officer. While working, you
encountered a work problem. Give your suggestions on how to solve the given
situation based on what you have learned from our discussion. Write your
answers on a separate sheet of paper.
1. A printer runs out of ink.

__________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

2. A guest in room 305 got the wrong key.

__________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

17 CO_Q2_TLE 7/8_ Module 3

 3. Computer won’t turn on.

__________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

4. Encoding wrong pin on the safety deposit box.

__________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

5. Cleaning the computer screen using soap and water.

__________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

Assessment

Congratulations! Now that you are about to finish this module, you are
to determine your learnings by answering the following activities.

A. Directions: Each statement is followed by four choices. Read and

understand each question carefully and choose the letter of the best
answer. Write your answer on a separate sheet of paper.

1. Why is it necessary to keep the calculator in its case?

A. avoid damage
B. keep it functional
C. lengthen its life span
D. all of the above

18 CO_Q2_TLE 7/8_ Module 3

2. Why are eating food and drinking beverages not allowed while working
on an electrically operated equipment such as computer?
A. a person cannot concentrate working while eating foods.
B. bits of food that fall into the keyboard will eventually cause
damage and may attract insects and rodents.
C. food and drinks spill on the floor and may cause accident
D. food and drinks will prolong the lifespan of the equipment

3. John wants to clean the screen of his desktop. Which of the following
tools should he use to get the best result?
A. brush
B. scraper
C. steel wall
D. utility rag

4. What is the first step to do before cleaning electrically-operated

equipment?
A. assemble
B. power on
C. switch off
D. unplug

5. Which of the following practices is best in storing fax machine

properly?
A. cover with a blanket
B. cover with a clean cloth
C. cover with newspaper
D. cover with plastic

6. Why is it the important to sanitize the computer mouse?

A. avoid moisture
B. get rid of dirt
C. kill microorganisms
D. smell nicely

7. Mr. Cruz wants to get rid of the rust in a safety deposit box. Which
step should he follow to maintain its good condition?
A. pour a bleaching material into it
B. scrape it with sharp knife
C. soak it with a liquid detergent
D. use a metal stain remover

8. Which of the following should be practiced properly when using a bell

boy’s cart?
A. bumping on a hard surface
B. putting excess luggage
C. putting enough luggage
D. riding on the cart

19 CO_Q2_TLE 7/8_ Module 3

 9. Which is the best way to ensure the safety of the guest room key?
The key must be put in:
A. an envelop
B. a cash register
C. a key rack
D. a safety deposit box

10. What is the proper way of storing record books? Record books must be
placed…
A. inside a drawer
B. in a plastic bag
C. in a clean and dry cabinet
D. on top of the counter

Directions: Below are the steps in cleaning and storing a card verifier.
Arrange the steps in order according to the process. Write the letter of your
answer on a separate sheet of paper.
A. Cover with a clean cloth to avoid dust build up.
B. Store in a cool, dry place when not in use
C. Wipe the screen with a clean cloth.
D. Disinfect the keys with alcohol.

_________ 11. What letter represents the first step?

_________ 12. Which statement shows the second step?
_________ 13. Which statement represents the last step?

14. Which of the following statements is TRUE about the proper way of
using, cleaning, and storing a bill’s detector?
A. clean the rollers and sensor in every opening using a
vacuum cleaner.
B. clean the inside of the machine using a rag
C. use electric fan to blast the dust from the surfaces of
the machine
D. use the machine frequently to accommodate high volume
of cash.
15. Why is it important to maintain tools, equipment, and paraphernalia?

A. avoid defects and get rid of the dust build up

B. have an inventory of tools and equipment
C. have quality time and be more productive
D. keep them look nice

20 CO_Q2_TLE 7/8_ Module 3

 Additional Activities

Now that you have learned about the proper ways of cleaning and
storing the tools, equipment, and materials/paraphernalia in front office,
additional activities are provided for you to extend your knowledge.
Enjoy doing this activity.
Directions: Prepare a maintenance program. Choose at least three tools,
equipment, and paraphernalia in FOS that you learned in this lesson. Recall
how they are used and maintained to keep them functional. A sample is
provided to help you. Do this on a separate sheet of paper.

What routine
Tools, actions must
When it is
equipment, be done to How is it done
done
Paraphernalia keep it
functional
Ex. desktop Check the Remove the dust Every week
presence of dust using a cloth
in the vents and
fans

21 CO_Q2_TLE 7/8_ Module 3

CO_Q2_TLE 7/8_ Module 3 22
What I Know What’s In What’s New
1. D Spot and Identify Activity 1:1 Help Me!
2. B
3. D 1. Calculator 1. Nay
4. D 2. Telephone 2. Yes
5. B 3. Fax Machine 3. Nay
6. A 4. Fake Bills Detector 4. Yes
7. D 5. Printer 5. Yes
8. A 6. Computer
9. C 7. Cash Register
10. D 8. Safety Deposit Box
11. True 9. Card Verifier
12. True 10. Record Book
13. True
14. False
15. False
What’s More What I Can Do Assessment
Activity 1.3 Truth or Activity 1.5 In or Out Multiple choice.
Lie
1. In 1. D
1. F 2. Out 2. B
2. T 3. Out 3. D
3. F 4. In 4. D
4. T 5. Out 5. B
5. F 6. C
6. T 7. D
7. T 8. C
8. F 9. C
9. T 10. A
10. T 11. C
12. D
13. B
14. A
15. A
Answer Key
References
Custom Gaming and Enthusiast PC Blog/Velocity Micro. (2016). The Ten
Commandments of Computer Care. [online] Available at:
[Link]
computer-care/ [Accessed June 04, 2020].

Cash Register Group. (2016). After Purchase. [online] Available at:

[Link]
html. [Accessed June 04, 2020].

23 CO_Q2_TLE 7/8_ Module 3

For inquiries or feedback, please write or call:

Department of Education - Bureau of Learning Resources (DepEd-BLR)

Ground Floor, Bonifacio Bldg., DepEd Complex

Meralco Avenue, Pasig City, Philippines 1600

Telefax: (632) 8634-1072; 8634-1054; 8631-4985

Email Address: [Link]@[Link] * [Link]@[Link]