Chargeback Reason Codes
Card Type Reason Reason Text Chargeback Category Preventable Reversible
Code
MASTERCARD 4802 Requested/Required Item Request for YES YES
Illegible or Missing Information
MASTERCARD 4803 Documentation received was Request for YES YES
invalid/incomplete Information
MASTERCARD 4804 Duplicate Processing Processing Error NO YES
MASTERCARD 4807 Warning Bulletin File Authorization Error YES NO
MASTERCARD 4808 Requested/Required Authorization Error YES YES
Authorization Not Obtained
MASTERCARD 4812 Account Number Not on File Authorization Error YES YES
MASTERCARD 4831 Transaction Amount? Processing Error NO YES
MASTERCARD 4834 Duplicate Processing Processing Error NO YES
MASTERCARD 4835 Card Not Valid or Expired Authorization Error YES YES
MASTERCARD 4837 No Cardholder Authorization Fraud NO YES
MASTERCARD 4840 Fraudulent Processing of Fraud NO YES
Transactions
MASTERCARD 4841 Canceled Recurring Cancelled/Returned by NO YES
Transaction Cardholder
MASTERCARD 4842 Late Presentment Processing Error YES NO
MASTERCARD 4846 Correct Transaction Processing Error NO NO
Currency Code Not Provided
MASTERCARD 4847 Unauthorized transaction Processing Error YES NO
exceed floor limit
MASTERCARD 4849 Questionable Merchant Fraud YES NO
Activates
MASTERCARD 4850 Credit Posted as a Purchase Processing Error NO YES
MASTERCARD 4853 Cardholder Dispute Cancelled/Returned by NO YES
Defective/ Not as Described Cardholder
MASTERCARD 4854 Cardholder Dispute-Not Processing Error NO YES
Elsewhere Classified
MASTERCARD 4855 Non-Receipt of Merchandise Non-Receipt of Goods NO YES
or Services
MASTERCARD 4857 Card-Activated Telephone Fraud NO YES
Transaction
MASTERCARD 4859 Services Not Rendered Non-Receipt of Goods NO YES
or Services
Page 1 of 5
Chargeback Reason Codes
Card Type Reason Reason Text Chargeback Category Preventable Reversible
Code
MASTERCARD 4862 Counterfeit Transaction Fraud NO YES
Magnetic Stripe POS Fraud
MASTERCARD 4863 Cardholder does not Request for NO YES
recognize- Possible Fraud Information
MASTERCARD 4903 Documentation received was Other YES YES
invalid/incomplete
MASTERCARD 4905 Invalid Acq Ref Data on Other NO YES
Second Presentment
MASTERCARD 98 Good Faith Collection Other NO YES
MASTERCARD 99 Pre-Compliance Other NO YES
Page 2 of 5
Chargeback Reason Codes
Card Type Reason Reason Text Chargeback Category Preventable Reversible
Code
Services Not Provided or Non-Receipt of Goods
VISA 30 NO YES
Merchandise Not or Services
Received
VISA 41 Canceled Recurring Cancelled/Returned NO YES
Transaction by Cardholder
VISA 53 Not as Described or Cancelled/Returned NO YES
Defective by Cardholder
Merchandise
VISA 57 Fraudulent Multiple Fraud NO YES
Transactions
VISA 60 Requested Copy Illegible Request for Information YES YES
or
Invalid
VISA 62 Counterfeit Transaction Fraud NO YES
VISA 70 Card Recovery Bulletin or Authorization Error YES NO
Exception File
VISA 71 Declined Authorization Authorization Error YES YES
VISA 72 Transaction Exceeds Floor Authorization Error YES YES
Limit
VISA 73 Expired Card Authorization Error YES YES
VISA 74 Late Presentment Processing Error YES YES
VISA 75 Transaction Not Request for Information NO YES
Recognized
VISA 76 Incorrect Curr or Tran Processing Error NO YES
Code or
Dom Proc Violation
VISA 77 Non-Matching Account Authorization Error YES YES
Number
VISA 78 Service Code Violation Processing Error YES YES
VISA 79 Requested Transaction Request for Information YES NO
Receipt
Not Received
VISA 80 Incorrect Transaction Processing Error YES YES
Amount or
Account Number
VISA 81 Fraud-Card Present Fraud NO YES
Environment
Page 3 of 5
Chargeback Reason Codes
Card Type Reason Reason Text Chargeback Category Preventable Reversible
Code
VISA 83 Fraud-Card Absent Fraud NO YES
Environment
VISA 85 Credit Not Processed Cancelled/Returned NO YES
by Cardholder
VISA 86 Paid by Other Means Processing Error NO YES
VISA 90 Non-Receipt of Cash or Non-Receipt of Goods NO YES
Load or Services
Tran Value at ATM/Load
VISA 93 Risk Identification Fraud NO NO
Services
VISA 96 Transaction Exceed Processing Error YES YES
Limited
Amount
VISA 97 Pre- Other NO YES
Arbitration/Arbitration
VISA 98 Good Faith Collection Other NO YES
VISA 99 Pre-Compliance Other NO YES
Page 4 of 5
Chargeback Reason Codes
Card Type Reason Reason Text Chargeback Category Preventable Reversible
Code
AMEX A02 No Authorization Request for Information YES NO
AMEX C02 Credit not Processed Cancelled/Returned YES YES
by Cardholder
AMEX FR2 Fraudulent Transaction Fraud NO NO
AMEX P08 Paid By Other Means Processing Error NO YES
AMEX P17 Debit Adjustment Request for Information YES NO
AMEX R01 Non Receipt of Non-Receipt of Goods NO YES
Merchandise or Services
AMEX R03 Fraudulent Transaction Request for Information YES YES
AMEX R04 Not as Described or Cancelled/Returned YES YES
Defective Merchandise by Cardholder
AMEX R13 Requested Transaction Request for Information YES NO
Information Not Received
AMEX M01 Merchant Accepted Request for Information NO NO
Chargeback
AMEX M04 Merchant Accepted Cancelled/Returned NO NO
Chargeback by Cardholder
AMEX R14 Requested Transaction Request for Information NO NO
Information Not Received
AMEX R17 Non Dispute Adjustment Request for Information YES NO
AMEX S01 Non Dispute Adjustment Request for Information NO NO
AMEX R12 Notification Request for Information YES NO
AMEX R21 Non Dispute Adjustment Request for Information YES NO
Page 5 of 5
