Ajay Kumar H L
Mobile: +91-9663699334 E-mail: ajay3389@[Link]
Address: No 4, First Floor, 11th Cross, Nagarabhavi 2nd Stage, Bangalore-560072, Karnataka, India
Career objective:
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant
contribution to the success of the company.
An astute professional with 11+ years of IT experience
Professional Details:
T Systems India Pvt LtD Sep 2019 - Present
Job responsibilities at T Systems
Senior Consultant (Citrix) / Citrix Engineering
Citrix Cloud Migration Project:
Responsible to manage Citrix Cloud Migration to build, test and release Win 10 Desktops and
Applications to the end Users.
Experienced working in Citrix Components and Azure Environment which includes Citrix Netscaler,
Storefront, DDC, Citrix Cloud Connectors, Azure Resource Groups (required to use it has host with
citrix), WEM, FSLogix, Appsense, Smart Auditor, Session Recorder.
As Citrix Cloud Deployment Responsibility, worked on Change Managements, Design Review and
Operations Documents review.
Designed solutions to have multi hybrid model, to have both On-Premise and Azure Cloud within the
same Environment
Citrix/windows knowledge to provide L2/L3 support on Citrix Infrastructure Experience with Microsoft
Windows and Powershell Scripting knowledge
Experienced in working on tools such as terraform, Starwind and LoginVSI Tool to manage image
snapshots and monitor the environment.
Experience on working with VB Scripts, as it was a requirement to have LoginVSI Working
Setup of monitoring using Citrix Director, Analytics Tool and Use AutoScaling feature to make sure not
all the machines or ON at all the time and are ON when they are required thereby reducing the Azure
Machines Running cost.
Experience deploying, managing, and optimizing Windows Server OS, win 10, Win 11 on Azure,
VMware, Citrix Xenserver, experience in netapp, Azure File Services.
Participate and take a lead role in the planning, implementation, and growth of the infrastructure on
cloud service providers, streamline Public Cloud delivery activities. Contribution to user stories as
project is based on agile methodologies using scrum, Kanban tools.
Project Virtual Competency Team and Operation support:
Responsible as global product manager/owner for Citrix Infrastructure Configuration Items which
includes more than 500 Servers and 2000 Virtual Desktops managed VMware, Azure and Citrix .
Responsible for PoCs – Citrix Cloud Migration, Windows Virtual Desktop, LoginVSI, Persistent VDIs,
Windows 11 and any new component that would fit the existing Infra.
Experience on using tools such as MDT and SCCM to customize Windows OS such as WS2016 and
WS2019 for core and GUI editions with customized hardening settings, corp settings and end point
security.
Using customized PowerShell scripts for Monitoring the Infra and to perform automation.
Install and Manage security reporting tools to monitor any Active Directory changes. Plan and manage
all the migrations and upgrades related to Active Directory and Domain controllers.
Strong work experience in planning resources, creating WBS and implementing risk responses end to
end during lifecycle of project. Deputed in Germany on multiple occasions to manage stakeholders and
project deliverables to have in house expertise and transition of services from external service
provider, resulting in cost savings
Oversee projects, manage budget and resource plans, and identify and resolve conflicts and
dependencies. Successfully delivered edge computing project for engineering data analytics and
connected cars and truck for Mercedes me project.
Excellent communication management skills and stakeholder engagement for all project deliverables
and within agreed scope, schedule and cost. As a product manager was responsible in communicating
technical changes, implementations, vulnerabilities and more via newsletters, blogs and seminars.
Responsible for effective communication with vendors and maintain stakeholder engagement plan, for
effective engagement and build test resources at CoLo data center with more than 150+ IT
infrastructure components such as servers, storages, network devices and IT security equipment’s.
Strong Project management and product management skills and PMI – PMP certified in 2022.
opentext Jan 2014 to Sep 2019
Job responsibilities at opentext
Senior Consultant – Migration from Citrix 6.5 to Citrix 7.6 LTSR
Involved in Design process for Citrix Migration from 6.5 to 7.6 LTSR version.
Implemented and built windows server OS 2016 on VMWare, taking care of corporate settings and
server hardening package and end point security using custom PowerShell, VBS scripts
Implementation of ESXi Servers, vCenter servers.
Was responsible for setting up of internal private cloud infrastructure using vSphere as base and Azure
as the Public Cloud.
Responsible and implemented patching solutions using Ansible tool, thereby ensuring we are ready for
even emergency updates.
VMware Infrastructure, ESXi Servers, Azure and SCCM.
Windows 2003 / 2008 /2008 & 2016 Domain Controllers, Active Directory, DNS, WINS, DHCP, Windows
Cluster Service.
Experience in providing support to Windows 2008, Active Directory domain services, DNS, DCHP,
Symantec Endpoint Protection Manager, File and Print services.
Strong work experience in planning resources, creating WBS and implementing risk responses end to
end during lifecycle of project. Deputed in Germany on multiple occasions to manage stakeholders and
project deliverables to have in house expertise and transition of services from external service
provider, resulting in cost savings
Oversee projects, manage budget and resource plans, and identify and resolve conflicts and
dependencies. Successfully delivered edge computing project for engineering data analytics and
connected cars and truck for Mercedes me project.
Excellent communication management skills and stakeholder engagement for all project deliverables
and within agreed scope, schedule and cost. As a product manager was responsible in communicating
technical changes, implementations, vulnerabilities and more via newsletters, blogs and seminars.
Operations and Support
Provide daily health check reports to clients on the overview of the IT infrastructure.
Work with the management to provide overall utilization of the infrastructure on a weekly/monthly
basis.
Provide L3 level support on any cloud related issues.
Escalate to HP/VMware support on any major incidents and provide RCA for the customers as and
when required.
Work with the internal engineering team to reproduce bugs/defects and apply hot fixes/patches
received from them as and when necessary.
Worked on creating standard operating procedure documents on various pieces of the infrastructure.
Engaging third party vendors and various other stakeholders in case of a break down or failure and
work with them until resolution.
Engage in customer meetings/discussions on any infra related queries, provide suggestions best
practices, and implement any changes as suggested by customers.
Followed strict ITIL processes related to Incident, change, problem, configuration management and
ensured SLA’s are not breached.
Siemens Healthcare, Bangalore, India Nov 2011 to Jan 2014
Job responsibilities at STSL
Senior Systems Engineer, Citrix.
Installing Citrix Xenapp 6.5 on Windows 2008 Machines, Citrix PS 4.5 on Windows 2003 Servers
Troubleshooting installation related issues.
Working on Citrix Edgesight to keep track of Licenses used.
Troubleshooting issues with Application errors.
Install and publish new applications in current environment
Remote troubleshooting with RDP and Shadow.
Monitoring Citrix Servers.
Providing Access to Applications and Server Desktops depending on the access level
Administering Windows 2003\2008 Servers
Handling security issues like Window updates, patches and updating antivirus definitions on all the
server and Desktops
Manage Tickets in on-line systems: Activate tickets upon review, Escalate issues in necessary, close
tickets upon completion
Monitoring Event logs.
Creating Domain, local users and troubleshooting Domain Login Problems.
Gallagher Offshore, Bangalore, India Oct 2010 to Oct 2011
Job responsibilities at GOSSPL
Enterprise Support Specialist
Publishing and controlling applications.
Managing Users and Sessions
Managing Servers and Farms.
Installation and configuration of Citrix server.
Farm creation and management of the farm.
Implemented Load balance between Citrix servers.
Citrix Web interface configuration.
Licenses Updating in Citrix Server.
Troubleshooting the day-to-day problems in Citrix server.
Monitoring the Citrix Servers & performing scheduled maintenance as per the requirements.
Handling security issues like Window updates, patches and updating antivirus definitions on
all the server and Desktops
Manage Tickets in on-line systems: Activate tickets upon review, Escalate issues in necessary,
close tickets upon completion
Tracking monthly report of Incidents and Escalation from ticketing tool.
Creating Domain, local users and troubleshooting Domain Login Problems.
Recognitions:
Quarterly Performer of the Team
Best Service Award across the Healthcare Domain at Siemens.
Have won multiple awards for consistently being top performer quarter on quarter basis in previous
organizations.
Part of winning corporate sports teams such as cricket and football.
CERTIFICATIONS
PMI- Project Management Professional (June 2022 certified)
CCA – Citrix Certfied Associate
MCSA
ITIL v3 Foundation
SCHOLASTICS
Qualification Board/University College Period
[Link] – Information KSOU KSOU, Mysore 2010
Technology
Visvesvaraya 2007
BE - Bachelor Of Kalpataru Institute of
Technological
Engineering Technology
University
PUC PU Board - Sarvodaya PU College 2002
Karnataka
SSLC KSEEB - Karnataka Nalanda High School 2000
FUNCTIONAL SKILL SET
Aptitude to translate good ideas into action and focus at team and individual level using
challenge/response technique to reach high levels of creativity and productivity.
Decision making ability with execution to conclusion capability.
Capability in leading and guiding individuals towards continuous process improvement.
Ability to adapt to and work in a variety of environment.
Acquired patience, detail orientation and organizational skills to improve existing processes.
Personal details and references
Gender Male
Marital Status Married
Date of birth 11-Feb-1985
Nationality Indian
Permanent Address #153, 1st main 2nd Cross
Siddique Mohalla,Bannimantap ‘b’ Layout
Mysore -570015
Karnataka, India
I hereby declare that the information furnished above it true to the best of my knowledge
Date: Ajay Kumar H L
Place: