COMPANY PROFILE
MATRIX CELLULAR (INTERNATIONAL) SERVICES Pvt. Ltd.
ABOUT MATRIX
Matrix Cellular (International) Services Pvt. Ltd. is the leading provider of complete telecommunication solutions for Indians travelling abroad. It offers wireless communication and data service for domestic and international use. Matrix is also proud to present the Forex Card one stop solution for all foreign exchange needs. We, at Matrix, are committed to connecting the globe with cost effective and convenient solutions and our relentless pursuit of our goals have enabled us to emerge as the market leader in providing telecom solutions to international travelers. Headquartered in New Delhi, India, Matrix was incorporated in 1995 with initially selling local Indian SIM cards to foreign travelers coming to India. Soon it started its operations by catering to Indians travelling to UK by offering them country specific mobile solutions for UK. With rapid growth in the Indian outbound travel market, Matrixs innovative solutions have helped it in growing its business exponentially over the last few years from a single country product to a multi country product offering both voice and data services for over 30 countries globally.
WHY MATRIX Cellular communication makes life easier. But using your mobile phone on international roaming brings along the anxieties of escalating bills, especially if you are a frequent overseas traveler, since roaming costs are exorbitant. Firstly, you have to bear the international roaming charges for all calls that you receive. Secondly, it may not be possible for you to inform all your contacts that you are going abroad and so you might receive a lot of unwanted calls. These factors make using international roaming an extremely expensive and inconvenient proposition. Also, a large number of people use data cards that do not work when abroad. Hence, travelers, to stay connected online look for more costly alternatives, such as hotel internet, web cafes, Wi-Fi hot spots, BlackBerry on international roaming etc. These propositions are once again extremely expensive and inconvenient for an international traveler. Matrix has always endeavored to offer products and services that make international travel convenient. We have been successfully keeping people connected and now we have introduced another functional product to offer to international travelers. Matrix Forex Card one solution to all foreign exchange needs.
PRODUCTS & SERVICES
1) Country-specific SIM cards Matrix provides country-specific mobile connections that enable international travelers to enjoy the services provided by the local network of the country they are travelling to at the most economical tariffs and give them the convenience of getting a local post- paid number before departure. Matrix adds value to the customer at various levels. Matrix customers enjoy huge savings as compared to using international roaming solutions from local Indian operators. By customizing the tariffs and introducing product innovations like data bundling with Voice SIM cards, Matrix provides the customers with a multitude of options suiting their needs. The customers also get the SIM/Data cards delivered at their doorstep before their departure. We, at Matrix, act as your Telecom Consultant and suggest you a communication solution that best suits your needs. We partner with international networks in over 30 countries such as TMobile in UK, AT&T in USA, Vodafone in New Zealand, O2 in Germany, etc. We offer mobile connectivity with local numbers in the following countries: Argentina Canada Hong Kong Malaysia South Africa Taiwan West Indies Australia China Holland Mauritius South Korea Thailand Austria France Israel Mexico Spain U.A.E. Belgium Germany Italy New Zealand Switzerland U.S.A. Brazil Greece Japan Singapore Sri Lanka U.K.
Benefits of Matrix SIM cards: Local post-paid mobile number of the country you are travelling to before your departure from India Savings on international roaming bills on voice SIM cards Free incoming calls in most countries Billing in Indian rupees Delivery anywhere in India
Whats more, you can also use your Blackberry with Matrix SIM cards when travelling abroad. 2) Country-specific Data Cards Get instant access to internet and corporate applications with the Matrix country-specific data cards. These data cards give you the freedom to work wherever and whenever you want, when travelling abroad. Plug in the Matrix international data card to use the fastest available connection with a maximum speed of up to 3.6 Mbps. These Data cards are available for Australia Belgium Brazil China Europe, USA & UK France Germany Malaysia Netherland New Zealand Singapore South Africa Spain Sri Lanka Switzerland Thailand UAE UK USA Global
Benefits of Matrix 3G data cards: Cost-effective: Economical than using Indian data cards abroad Convenient: freedom to connect; anytime, anywhere Excellent network connectivity Billing in Indian Rupees
Beside this, those who go globe-trotting can have the Global SIM card that can be used in over 40 countries, and Global 3G data card that can be used in over 260 countries; that keep you connected regardless of any geographical boundaries. 3) Matrix Forex Card Matrix is proud to present the Forex card. Ideal for todays international traveler, the Forex card not only reduced burden of carrying foreign currency, but also comes with a replacement card which can be instantly activated, the minute you misplace your card. Benefits of Matrix Forex cards: Instant cash in the currency you require Savings on cross country interest rates
Instant currency transfer Comes with a replacement card that can be instantly activated Zero loss liability in case of loss of card
A PERFECT SOLUTION FOR INTERNATIONAL TRAVELERS Solutions for STUDENTS Getting a post-paid mobile connection abroad could be a nightmare for students. They do not have a credit history in their country of stay and could end up paying huge deposits for a local SIM card. Prepaid SIM cards are also inconvenient. Students can avoid all these hassles by taking a Matrix student mobile connection before departure. We also offer special offers for parents going abroad to visit their children. Benefits of Matrix mobile connections for students: Get the local number of your destination before your departure from India No credit history required Billing in Indian Rupees Payments can be made by the family in India Excellent tariff plans with free talk time Your identity when you are abroad: Give your number to friends, associates and while applying for jobs etc Free itemized bills
Benefits of Matrix mobile connections for students: Saddling up and travelling into a new world is always a daunting prospect. With a Matrix Forex card, students and parents can now experience peace of mind. Not only does the Matrix Forex card empower students to be financially independent but its instant reloadable facility ensures parents that their kids never find themselves in a cash strapped situation waiting for wire transfers.
Solutions for CORPORATE travelers Matrix enables you to stay connected to your business when you are travelling overseas. We offer a full range of voice and data solutions that are tailored to fit the specific needs of our corporate clients. Our range of services enables the business travelers to communicate effectively with their customers, suppliers and business partners. It helps them respond faster to competition, as well as ensuring optimum processes and efficiency. Benefits of Matrix mobile solutions for businesses: Personalized account manager Range of customized tariff plans Savings on international roaming expenses Free itemized billing Bill payment in Indian Rupees Excellent quality of network coverage 24x7 customer support
Benefits of Matrix Forex card for businesses: Avoid foreign exchange fluctuations Reloadable anytime, anywhere E-commerce transactions The card can be used for online purchases/transactions. E.g. paying bills, buying air tickets etc. Online access to your card account Insurance cover
We understand that the needs of every business are different, so we never suggest a one-sizefits-all system. We work with each of our clients to identify their specific needs, and then create an
effective solution that can be scaled, adapted or migrated as the business changes.
Solutions for LEISURE travelers Going for a vacation, Matrix has just the right thing for you to stay connected to your family and friends back home as you go on a break from your hectic work schedule. We, at Matrix provide you with cost-effective communication solutions that ensure that you can spend all that money not on your escalating bills, but on your shopping, eating and site-seeing. Benefits of Matrix mobile solutions for leisure travelers: Get the local number of your destination before your departure from India Savings on international roaming expenses Free itemized billing Bill payment in Indian Rupees Excellent quality of network coverage 24x7 customer support
Benefits of Matrix Forex card for leisure travelers: Avoid foreign exchange fluctuations Reloadable anytime, anywhere Stand by card available at the time of signup even if you lose your primary card you have the option of instantly activating your secondary card. Safe & Secure The card has an embedded chip which stores encrypted and confidential information offering a greater level of security Insurance cover
OUR PEOPLE OUR STRENGTH
We believe that it is our people that make Matrix the brand it is today. Matrixs greatest strength lies in over 1400 professionals working at Matrix and sharing its passion for service orientation and the pursuit for growth. With an average age of 28 years, Matrixs young and enthusiastic workforce is always on its toes to make sure that the best customer experience is delivered. Training is the key to our business and we ensure that our people are always well-equipped to handle the ever changing needs of the customers and address their concerns in the best possible way. Our periodic training programs help our employees in upgrading their skill-set and staying up to date with the latest customer and market trends and product updates.
MATRIX: A SERVICE BRAND Matrixs commitment to customer service is unparalleled. Our philosophy is to be humble and listen to our customer with an open mind. Our service orientation ensures that the customer is just a phone call away from our accessible top management, including the CEO and the functional heads. Some of the elements that have helped Matrix in building a service brand are: Excellent connectivity: We are partners with the biggest networks of the world like Vodafone, AT&T, T-Mobile, O2 etc. Customer-oriented: All our services are designed keeping in mind the needs of our customers and the 24X7 customer care helpline makes us the preferred communication provider for a number of businesses, governments, individual travelers and students.. Associations: Matrix has partnerships with the finest travel brands of the world. Brand visibility: We have been actively promoting ourselves through different media viz television, print, outdoor, radio and online campaigns, etc Legal standing: Respected across the corporate world, both nationally and internationally.
OUR PARTNERSHIPS: ADDING VAUE TO OUR CUSTOMERS
We have some finest associations with the best in the travel industry space such as leading airlines, banks and travel houses. These alliances are aimed at offering the best services to our customers. We have strategic partnerships with the Jet Privilege program of Jet Airways, King Miles program of Kingfisher and Miles & More program of Lufthansa. Under these frequent flyer programs, all Jet Privilege and Miles & More members earn specific number of miles for certain amount spent on a Matrix mobile/data connection. Matrix has also introduced a co-branded Matrix IndusInd Bank Platinum credit card - a premium offering with comprehensive range of international travel, lifestyle, golf benefits and unmatched concierge services. You can earn points not only on the services offered by Matrix but also when you travel, dine out, rent cars or party! Besides this, our offer for IndusInd Bank Platinum credit card members enables them to enjoy preferred tariffs on Matrix services and free talk time. Miles & More IndusInd Platinum card also carries a special offer from Matrix for different countries. Some of our other partners include British Airways, Cathay Pacific, Lufthansa Airlines, VISA, Citibank, American Express, Standard Chartered Bank, Axis Bank, HDFC Bank, HSBC Bank, Quintessentially, MakemyTrip etc.
AWARDS & RECOGNITIONS Matrix has been acknowledged with many prestigious awards, such as: Innovative Product International Mobile Connections and Data Products by Economic Times Telecom Awards (2011) Emerging Company of the year by Voice & Data (2010) Leadership Award for Emerging Midsized Company by Amity Business School (2010)
CHANNELS OF DISTRIBUTION
Direct Sales: Our Direct sales offices are present across all major cities in India, covering over 85% of Indians travelling abroad. Agent Network: Matrix has a network of over 140 active channel partners which allows Matrix in expanding its reach and servicing customers in areas where there are no direct sales office. Airport: Our customers also purchase Matrix products and services at all major airports in the country such as Delhi, Bengaluru, Chennai, Hyderabad, Kolkata and Mumbai. Our airport counters help us address three different markets: an introduction to Matrix for first time customers walking in to the airport, a reminder for our existing customer base and a distribution point for Matrix corporate base. VFS: We also have presence across all 11 UK visa application centers of Visa Facilitation Services, spreading awareness about Matrix amongst all people going to the UK.
NATIONAL PRESENCE Matrix, with its headquarters at New Delhi, has its presence in over 40 cities. North East South Bangalore, Mangalore, Belgaum Kolkata, Siliguri Bhubaneswar Guwahati Delhi /NCR Delhi, Gurgaon, Noida Faridabad, Panipat Jaipur, Jodhpur Kanpur, Allahabad, Lucknow, Agra, Meerut, Moradabad Chandigarh, Jalandhar, Ludhiana, Amritsar
West
Chennai, Coimbatore, Vellore, Kanchipuram Hyderabad, Vijayawada, Secunderabad Kochi
Ahmedabad, Surat, Baroda Mumbai, Pune, Nagpur, Aurangabad Indore
INTERNATIONAL PRESENCE
Matrix has also set up its international operation in the following countries: Thailand Singapore
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