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Front Office Roleplay Script for Students

The document describes the front office operations of Johan's Hotel including pre-arrival, arrival, occupancy, and departure processes. A guest named Daniel Ramos books a deluxe room for 4 nights from January 20-24 during pre-arrival. Upon arrival, Daniel checks in and pays in cash. During occupancy, Daniel requests additional toiletries be delivered to his room. At departure, Daniel checks out of his room and provides positive feedback about his stay before leaving.

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Johan Paolo Lozano Mujar
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68 views2 pages

Front Office Roleplay Script for Students

The document describes the front office operations of Johan's Hotel including pre-arrival, arrival, occupancy, and departure processes. A guest named Daniel Ramos books a deluxe room for 4 nights from January 20-24 during pre-arrival. Upon arrival, Daniel checks in and pays in cash. During occupancy, Daniel requests additional toiletries be delivered to his room. At departure, Daniel checks out of his room and provides positive feedback about his stay before leaving.

Uploaded by

Johan Paolo Lozano Mujar
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Daniel Ramos

Johan Paolo Mujar


BSHM- 3C
Front Office Operation

1. Pre-arrival
*phone ringing*
RECEPTIONIST: Hello, good morning. Johan’s Hotel, this is Paolo speaking. How may I help
you?
GUEST: I would like to reserve a room.
RECEPTIONIST: That would be no problem, Sir. May I have your full name please?
GUEST: I’m Daniel Ramos
RECEPTIONIST: Hello, Mr. Daniel. What days do you need that reservation, sir?
GUEST: From January 20 until January 24
RECEPTIONIST: Okay, Mr. Daniel What room do you want to get?
Guest: I would like to get deluxe room.
RECEPTIONIST: Okay, Sir. I will check for a while if the room is available on that day.
GUEST: Okay, thank you.
RECEPTIONIST: Hello, Sir. I have already booked deluxe room from January 20 to January 24
GUEST: Thank you.
RECEPTIONIST: You are most welcome, sir
[Link]
RECEPTIONIST: Hello, good morning. Johan’s Hotel, How may I help you?
GUEST: Good morning, I’am Daniel Ramos and I have a reservation for deluxe room for 4 nights.
RECEPTIONIST: Sir, Can I borrow your I.D please?
GUEST: Sure
RECEPTIONIST: Hello, [Link] May we just ask for your registration for the following and
your signature at the bottom,sir?
GUEST: Okay, Sure
RECEPTIONIST: Okay, [Link] So you are staying for 4 nights in deluxe room?
Guest: Yes.
RECEPTIONIST: It costs you 3000 pesos, how do you like to settle the payment sir?
GUEST: I’ll pay in cash.
RECEPTIONIST: Here is your receipt, room number and your room key sir.
GUEST: Thank you.
RECEPTIONIST: You are most welcome,
[Link]
*phone ringing*
RECEPTIONIST: Hello, good morning. Johan’s Hotel, this is Paolo speaking. How may I help
you?
GUEST: Can I have additional toothpaste and shampoo in room 207?
RECEPTIONIST: That would be no problem, I’ll call the housekeeping department to bring what
you need there sir[
GUEST: Thank You.
4. Departure
RECEPTIONIST: Hello, good morning. How may I help you?
GUEST: I would like to checkout today.
RECEPTIONIST: Okay, Sir May I have your room number please?
UEST: Room 207
RECEPTIONIST: Okay Sir, just wait for a moment.
GUEST: Okay
RECEPTIONIST: I’m printing your bill Sir, by the way how was your stay?
Guest: Everything is perfect and the staff is very accommodating.
RECEPTIONIST: We are very glad you enjoy your stay, Sir. Here’s your bill, your bill is payed
upon check-in.
GUEST: okayy, thank you.
RECEPTIONIST: Thank for staying with us, we hope to see you soon sir.

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