SCHOOL
Talisay City National High School Grade Level Grade 9
DAILY LESSON LOG TEACHER Roselyn L. Gachalian Learning Area TLE Front Office
Services
TEACHING November 25, 2022
DATE AND 3:00 – 4:00 pm 2nd Quarter
TIME Quarter
I. OBJECTIVES Day 5
A. Content The learners demonstrate an understanding the significant role of front office services in the tourism and hospitality industry.
Standard
B. Performance Demonstrate receiving and processing guest reservation.
Standard
C. Learning 1. Receive reservation request; TLE_HEFS9RR-Ia-1
Competencies 2. Record details of the reservation. TLE_HEFS9RR-1b-2
II. CONTENT Evaluation of the performance of receiving and processing of guest reservation.
LEARNING
RESOURCES
A. References LM, TG, CG, print materials, laptop DLP
1. Teachers
Guide
2. Learners CG pp.3-4
Material pages.
3. Textbook
pages
4. Additional Materail Google search, Books related to Front Office, Wikipedia
From
Learning
Resources (LR)
Portal
B. Other Learning Video clip from YouTube
Resources.
IV. PROCEDURES
A. Review Pass the Ball Game: Student will form a circle and by passing the word ball they’ll describe the following tools used in FOS:
Previous set of computers, paper shredder, voucher rack, telephone set, fax machine, mail messages and key racks, paper clip, plain
lesson/presenting paper and pen.
the new Lesson
B. Establishing a Describing Photo: Make description on two contrasting pictures on Front Office Desk.
purpose for the
lesson
C. Presenting “Active Viewing Technique” The teacher will let the student watch video clip about the proper greetings of the guest, use
examples/Instances of of reservation form. Before starting the presentation, the teacher will write some key questions on the board about the
new lesson presentation so that the students get an overview of the content of it. After viewing the questions, the students answer
the questions orally, or the students may take notes while viewing
D. Discussing new Peer Teaching: Each group share their knowledge and ideas about the video on how the front office staff interacting with
concepts and the guest during the reservation process and how they accommodate the guest during their stay in the hotel.
participating new#1
E. Discussing Role playing: Each group will role play on the proper handling of reservation process and receiving guest request using the
new concepts rubrics below.
and practicing new
40 60 80 100 Total
skills #2
Organization Audience cannot Audience has Student act out
Student act out
understand difficulty following the role play in a
the role play in
because there is the play Because logical, interesting
Logical sequence
no sequence of students jump which audiencesequence which
information in the around can follow audience can
Role play follow
Subject The group does The group is The group is at The group
Knowledge not follow and uncomfortable ease with expected demonstrate full
cannot act out in with the role play answers Knowledge and
a logical way and cannot follow to all but fails to act out the play
The script elaborate
Mechanics The group’s The group’s role The group’s role The group’s role
roleplay show no plays show a little plays show some plays show the
idea on the proper knowledge on the knowledge on the exact proper
information asked proper information proper information information asked
during the asked during the asked during the during the
reservation. reservation. reservation. reservation.
Eye Contact The group reads The group The group The group
all of the script occasionally uses maintains eye maintains eye
with no eye eye contact but contact most of contact with
contact still reads most of the time but audience seldom
the script frequently returns returning to notes
to notes
F. Developing Self-Reflection: Marzano Scale: By using this scale the student will identify their understanding based on the scale below
Mastery on receiving and processing guest reservation..
G. Finding Search and Act:
practical Front Office Services is more on communication, interacting people. Self – confidence is the key. Practice your
applications
interpersonal communication with a variety of people each day, written communication like practicing writing emails,
of concepts and
skills in daily living reaction paper about the movie or film you watch.
H.. Making Student will share their insights on the things that they have learned in the lesson.
generalizations and
abstractions about the
lesson
I. Evaluating Let’s assume that you are working in the Front Office. A guest, Ms. Ivana, called to make a room reservation.
learning How will you fill in the sample reservation for Ms. Ivana? Pretend that she has already given you the important
information needed. Write your answers on your answer sheet. HPS- 10
[Link]
J. Additional Portfolio Making: Clip pictures during the performance task or group presentation of receiving and processing of guest
activities for reservation.
application
or
remediation
V. REMARKS
VI. Reflect on your teaching and assess yourself as a teacher. Think about your students’ progress this week. What works? What
REFLECTION else needs to be done to help the students learn? Identify what help your instructional supervisors can provide for you so
when you meet them, you can ask them relevant questions.
A. No. of learners
who earned 80% in
the evaluation.
B. No. of learners
who require additional
activities for
remediation who
scored below 80%.
C. Did the remedial .
lessons work? No.
of learners who
have caught up with
the lesson.
D. No. of learners
who continue to
require remediation
.
E. Which of my
teaching strategies
worked well?
Why did these
work?..
F. What difficulties
did I encounter which
my
principal or
supervisor can help
me solve?
G. What innovation or
localized materials
did I use
/discover which I
wish to share with
other teachers?