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Employee Selection: Testing & References Guide

This document outlines an employee selection module that covers: 1) Using references and letters of recommendation to predict performance, though they often don't due to leniency and extraneous factors. 2) Various types of tests to predict employee ability, knowledge, skills, personality, and medical/psychological fitness. 3) The importance of treating rejected applicants well through professional rejection letters.
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0% found this document useful (0 votes)
26 views2 pages

Employee Selection: Testing & References Guide

This document outlines an employee selection module that covers: 1) Using references and letters of recommendation to predict performance, though they often don't due to leniency and extraneous factors. 2) Various types of tests to predict employee ability, knowledge, skills, personality, and medical/psychological fitness. 3) The importance of treating rejected applicants well through professional rejection letters.
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

I.

MODULE TITLE: Employee Selection: References and Testing (PRELIM – Chapter 5)

II. DESIRED LEARNING OUTCOMES:


a. Student will be able to explore and explain the following:
i. Understand why references typically don’t predict performance
ii. Learn how to use the trait approach to score letters of recommendation
 Understand how to choose the right type of employment test for a particular situation
iii. Be able to describe the different types of tests used to select employees
iv. Be able to create and score a biodata instrument
v. Know how to write a well-designed rejection letter

III. DISCUSSION:
[Link] Performance Using References and Letters of Recommendation
 Reference check - is the process of confirming the accuracy of information provided by an
applicant.
 Reference - is the expression of an opinion, either orally or through a written checklist,
regarding an applicant’s ability, previous performance, work habits, character, or potential
for success.
 Letter of recommendation - is a letter expressing an opinion regarding the applicant’s
ability, previous performance, work habits, character, or potential for success.
 Reasons for Using References and Recommendations
1. Confirming details on résumé
 Résumé fraud – the intentional placement of untrue information on a résumé
2. Checking for discipline problems
 Negligent hiring – a situation in which an employee with a previous criminal record
commits a crime as part of his/her employment
3. Discovering new information about the applicant
4. Predicting future performance
 Leniency
 Knowledge of the applicant
 Reliability
 Extraneous Factors
 Ethical Guidelines for reference providers
1. Explicitly state your relationship with the person you are recommending
2. Be honest in providing details.
3. Let the applicant see your reference before sending it and give him the chance to decline to
use it.

[Link] Performance Using Applicant Knowledge


 Job knowledge tests – a test that measures the amount of job-related knowledge an
applicant possess.
 Common examples of job knowledge tests include tests of computer programming
knowledge, knowledge of electronics, and knowledge of mechanical principles.
 Standardized job knowledge tests are commonly used by state licensing boards for such
occupations as lawyers and psychologists.

[Link] Performance Using Applicant Ability


 Cognitive ability – abilities involving the knowledge and use of information such as math
and grammar.
 Cognitive ability test – tests designed to measure the level of intelligence or the amount of
knowledge possessed by an applicant. Cognitive ability tests are commonly used because
they are excellent predictors of employee performance.
 Wonderlic Personnel Test – the cognitive test that is most commonly used in industry.
 Perceptual Ability – measure of facility with such processes as spatial relations and form
perception.
 Psychomotor Ability – measure of facility with such processes as finger dexterity and
motor coordination.
 Physical Ability – tests that measure an applicant’s level of physical ability required for a
job.

[Link] Performance Using Applicant Skill


 Work sample – a method of selecting employees in which an applicant is asked to perform
samples of actual job-related tasks.
 Assessment Center – a method of selecting employees in which applicants participate in
several job-related activities, at least one of which must be a simulation, and are rated by
several trained evaluators.
 In-basket technique – an assessment center exercise designed to stimulate the types of
information that daily come across a manager’s or employee’s desk in order to observe the
applicant’s responses to such information.
 Simulation – an exercise designed to place an applicant in a situation that is similar to the
one that will be encountered on the job.
 Leaderless Group Discussions – an exercise in which applicants meet in small groups and
are given a job-related problem to solve or a job-related issue to discuss.
 Business games – an exercise usually found in assessment centers that is designed to
simulate the business and marketing activities that take place in an organization.

[Link] Performance Using Prior Experience


 Experience rating – the basis for experience ratings is the idea that past experience will
predict future experience.
 Biodata – is a method of selection involving application blanks that contain questions that
research has shown will predict job performance.
 File approach – the gathering of biodata from employee files rather than questionnaire.
 Questionnaire approach – the method of obtaining biodata from questionnaires rather than
from employee files.
 Reference checks
 Interviews

[Link] Performance Personality, Interest, and Character


 Personality Inventory – a psychological assessment designed to measure various aspects of
personality.
 Test of Normal Personality – measure the traits exhibited by normal individuals in
everyday life.
 Tests of Psychopathology (abnormal behavior) – determine whether individuals have
serious psychological problems such as depression, bipolar disorder, and schizophrenia.
 Interest Inventories – a psychological test designed to identify vocational areas in which an
individual might be interested.
 Integrity Tests – also called an honesty test; a psychological test designed to predict an
applicant’s tendency to steal.
 Conditional Reasoning Tests – test designed to reduce faking by asking test-takers to select
the reason that best explains a statement.
 Credit History – employers conduct credit checks for two reasons:
1. Employers believe that people who owe money might be more likely to steal or accept
bribes;
2. Employees with good credit are more responsible and conscientious and thus will be better
employees.
 Graphology – also called handwriting analysis, a method of measuring personality by
looking at the way in which a person writes.

[Link] Performance Limitations Due to Medical and Psychological Problems


 Drug Testing – tests that indicate whether an applicant has recently used a drug.
 Psychological Exams – are given to applicants of a job involving public safety.
 Medical Exams – are given to applicants of a job requiring physical exertion

[Link] Applicants
 Rejected applicant should be treated well because that are potential customers and potential
applicants for other positions that might become available in the organization (Koprowski,
2004; Waung & Brice, 2003).
 Rejection Letter – a letter from an organization to an applicant informing the applicant that
he or she will not receive a job offer.

Common questions

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Employment tests include cognitive ability tests, job knowledge tests, perceptual and psychomotor ability tests, physical ability tests, and several skill-based tests such as work samples and assessments centers. Cognitive ability tests, such as the Wonderlic Personnel Test, are excellent predictors of employee performance. Job knowledge tests measure specific job-related knowledge, often used in professions requiring licensing. Physical ability tests are crucial for jobs requiring physical effort. Work samples and assessment centers evaluate practical skills through tasks and simulations, providing insight into applicants' job performance potential. Each test type offers different insights, enhancing the accuracy of predicting job performance .

Limitations due to medical and psychological problems can significantly affect an individual's ability to perform job tasks. Tests used to identify these limitations include drug testing, which detects recent drug use, psychological exams to ensure suitability for public safety roles, and medical exams for positions requiring physical exertion . These tests help ensure that employees can safely and effectively perform their duties, prevent potential workplace hazards, and guard against negligent hiring by identifying issues that could compromise job performance or safety .

Job knowledge and cognitive ability tests are valuable for predicting employee performance, but they must be used judiciously to avoid ethical and legal pitfalls. Ethical considerations include ensuring that tests are relevant and fair, avoiding biases that might disadvantage certain groups, and being transparent about how test results will be used. Legally, it's important to comply with employment non-discrimination laws, including ensuring tests do not have adverse impact on protected groups and that they are validated for the specific job context. Employers should also preserve candidates' privacy and be cautious with the dissemination of results .

Work samples involve asking applicants to perform tasks that are representative of those they would perform on the job, providing direct insight into their job performance capabilities . Assessment centers include simulations and various job-related activities that allow trained evaluators to rate applicants' performance. Key components of assessment centers include simulations, in-basket exercises, leaderless group discussions, and business games. These tools offer a realistic and comprehensive assessment of applicants' skills and potential job performance by evaluating their responses to dynamic and varied work scenarios .

Biodata refers to a method of selection using application blanks containing questions that have been shown through research to predict job performance. There are two main approaches to collecting biodata: the file approach, which involves gathering data from employee records, and the questionnaire approach, which collects information through specific questionnaires . Biodata is effective in predicting job performance as it leverages past experiences, behaviors, and other personal history elements that correlate with future job success .

Prior experience offers valuable insights into an applicant's capabilities, as past performance can be indicative of future success, especially if experience is directly related to the job in question . Biodata, which encompasses biographical details related to past behaviors and experiences, provides predictive validity for future job performance by identifying patterns and behaviors that correlate with success in a given role. Both methods harness historical data to inform hiring decisions, thus enhancing the likelihood of selecting candidates who will perform well .

Personality inventories are psychological assessments designed to measure various aspects of personality, including normal and abnormal traits. Tests of normal personality evaluate traits exhibited in everyday life, while tests of psychopathology assess serious psychological problems. Integrity tests, on the other hand, focus on predicting an applicant's tendency to steal, evaluating honesty, and ensuring moral and ethical reliability. Both assessments serve to gauge non-cognitive factors that can impact job performance and workplace behavior, but they approach this from different angles—personality inventories look at broader personality dimensions, while integrity tests concentrate specifically on honesty and ethical conduct .

A well-designed rejection letter should be courteous and professional, acknowledging the effort the applicant put into the application and expressing appreciation for their interest in the company. It should be concise but clear about the decision, avoiding any language that might imply discrimination or potential legal issues. Providing general feedback can be helpful, though specific reasons for rejection are typically omitted to prevent controversy. Such letters maintain goodwill, which is important since rejected applicants may be future customers or candidates for other positions .

References often do not predict future employee performance effectively due to factors such as leniency, reliability, the knowledge of the applicant, and extraneous influences. References are meant to confirm résumé details, check for discipline issues, make predictions about future performance, and discover new information. However, they may lack accuracy and be influenced by the relationship between the reference provider and the applicant . Ethical guidelines for providing references include clearly stating the relationship with the applicant, providing honest details, and allowing the applicant to review and decline to use the reference before it is sent .

Conditional reasoning tests reduce response faking by presenting test-takers with statements and asking them to choose the reasons that best explain them, thus assessing their implicit reasoning styles rather than explicit trait endorsement . These tests are designed to assess underlying cognitive patterns that predict behavior, such as aggression, and are useful in predicting job performance by identifying candidates who are less likely to display socially undesirable behaviors like dishonesty or aggression in organizational contexts .

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