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Traffic System Design and Analysis Guide

The document discusses systems analysis for a town council project to regulate traffic in a local car park and an IT consultant's feasibility study for a newsagent shop seeking a new computer system. It provides example questions for a car park questionnaire and interview questions for the newsagent shop employees. It also lists advantages of using interviews and observation in information gathering and recommends the best requirement gathering technique for different situations.

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Chen ming777
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0% found this document useful (0 votes)
18 views2 pages

Traffic System Design and Analysis Guide

The document discusses systems analysis for a town council project to regulate traffic in a local car park and an IT consultant's feasibility study for a newsagent shop seeking a new computer system. It provides example questions for a car park questionnaire and interview questions for the newsagent shop employees. It also lists advantages of using interviews and observation in information gathering and recommends the best requirement gathering technique for different situations.

Uploaded by

Chen ming777
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

SYSTEMS ANALYSIS AND DESIGN

Week 7: Systems Analysis

Tutorial – Work in your respective assignment groups:

1. You and your team have been asked by the town council to develop a system to
regulate traffic in a local car park. Design a questionnaire that will help the team find
out how the car park is used at present and how people feel that it should be
improved. Ensure that your form is arranged in appropriate sections and is self-
explanatory.
How is the environment of the car park?
Is the basic infrastructure of the car park is still functioning?
Is the car park clean occasionally?
Do the car park fee affordable?
Do the car park safe?

2. A large chain of newsagent shops has decided to look at the possibility of buying a
new computer system to improve the running of its business. The manager has
employed an IT consultant to carry out a feasibility study. Part of the feasibility study
would involve the IT consultant using interviews, questionnaires, and observation to
collect information about the existing system.
a. State two advantages of using interviews to collect information from the
employees.
1) We can know more about the requirements of the employees, since the
employees are the user of the computer system.
2) We can specify the user to sharpen our prespective on the system we are
planning to buy.
b. Make a list of questions you could ask in your interview session
What is the pros and cons of the current computer system?
What functions you desired to implement to the current computer system to
increase your productivity?
How the new computer system help you if we implement the function you
desired?
Do you think the function will help the company to increase the productivity.
Is the new computer system also good for other employees?
c. List the advantages of using observation in this scenario
We can know the reaction of employees on the current system.
3. Suggest the best requirement gathering technique for the following situations with
justifications
a. Getting an employee satisfaction review of a recent workshop
Questionaires
b. Identifying which aisle of a bookstore is most frequently engaged by a
customer visiting
Observation
c. Finding the best solution for sewage problem at a housing area
interview
d. Develop a model to predict at-risk students in higher education institutions
Interview

Common questions

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Questionnaires are justified in measuring employee satisfaction from a workshop because they allow for standardized data collection from all participants, ensuring consistency and comparability of responses. They are efficient for gathering data from a large number of employees, provide anonymity that might encourage more honest feedback, and are useful in quantifying satisfaction levels across different aspects of the workshop, facilitating easier analysis and interpretation .

The two advantages of using interviews to gather information from employees are: 1) gaining detailed insights into the user requirements since employees are the primary users of the system, and 2) being able to refine focus on specific users to better understand their needs and how a new system could meet them .

Dividing a questionnaire into self-explanatory sections is important for enhancing clarity and respondent engagement when collecting data about car park usage. It helps respondents navigate through questions more smoothly, reducing confusion and frustration, which can improve response accuracy and completeness. Organization by topics also enables easier data analysis, helping researchers to categorize responses effectively for detailed insights into specific aspects of car park usage and improvements .

Observation is effective in determining which bookstore aisle customers engage with most often because it allows for the direct recording of customer behaviors without the influence of self-reported biases. It captures real-time data on customer movements and interactions with aisles, providing factual insights into the physical paths and browsing patterns within the store, which might not be accurately reported through questionnaires or interviews .

When designing a questionnaire to assess car park usage, it is important to include components that cover current operations, user satisfaction, infrastructure assessments, pricing, and safety. The questionnaire should be divided into sections that gather data on how the car park is currently used, user satisfaction with cleanliness and maintenance, perceptions of safety, and opinions on the affordability of fees. Additionally, questions should be self-explanatory and organized to facilitate easy analysis of responses.

Interviews are most useful when dealing with community problems like sewage issues in a housing area because they allow for in-depth discussions with stakeholders, who can provide detailed insights, experiences, and suggestions regarding the problem. This method facilitates understanding the context and specifics of the sewage problem, assessing the impact from different perspectives, and gathering collaborative ideas for feasible solutions .

Including both employee interviews and observations in a feasibility study for a new computer system is crucial as they provide complementary insights. Interviews offer detailed personal feedback on system use, uncovering user needs and potential improvements from the employees' perspectives. Observations, however, provide objective data on how employees interact with the system in practice, capturing real-time operational challenges. Together, they ensure a comprehensive understanding of both perceived and actual system performance, enriching the analysis to better inform decision-making .

Interviews are effective in gathering detailed and nuanced insights into a computer system's strengths and weaknesses, as they allow for open-ended questioning and follow-up based on initial responses, yielding richer data. Questionnaires, on the other hand, provide efficiency in collecting data from many employees simultaneously and can quantify the prevalence of specific issues. While interviews yield depth, questionnaires offer breadth and comparability; thus, a mixed-methods approach might be most beneficial .

Implementing interviews could aid in the development of a predictive model for at-risk students by providing qualitative data on student experiences, challenges, and support needs that quantitative data might miss. Interviews can reveal unique factors and personal stories that contribute to academic risk, such as mental health issues, financial stress, or lack of support networks, allowing developers to build a more comprehensive and context-driven predictive model .

Observation as a data collection technique offers the benefit of witnessing firsthand how employees interact with the current computer system. This allows evaluators to see the employees' reactions, identify any inefficiencies or frustrations encountered in real-time, and gather non-verbal feedback, which can often be more telling than verbal reports. Moreover, it provides a more accurate picture of the interaction processes between employees and the system, making it easier to pinpoint areas for improvement .

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