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Personal Assistant Experience Overview

Sandra Jiakponna is seeking new opportunities and has over 10 years of experience in roles like personal assistant, facilities manager, and realtor. She has a Bachelor's degree in Sociology and Anthropology from Umo State University and certificates in cabin crew training. Her skills include administrative work, customer service, social media management, and proficiency in Microsoft Office applications. References are available upon request.

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0% found this document useful (0 votes)
31 views2 pages

Personal Assistant Experience Overview

Sandra Jiakponna is seeking new opportunities and has over 10 years of experience in roles like personal assistant, facilities manager, and realtor. She has a Bachelor's degree in Sociology and Anthropology from Umo State University and certificates in cabin crew training. Her skills include administrative work, customer service, social media management, and proficiency in Microsoft Office applications. References are available upon request.

Uploaded by

Baby Nna
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Sandra Jiakponna

House 5, Miller Lawson Street Lekki Scheme 2, Ajah.


07064783473 • [Link]@[Link]

Objective
I am a self motivated and result oriented person. I'm very proactive and always love to
try new things. Good interpersonal relationship, I can work as a team leader or a team
coordinator.

Key Qualifications
● Excellent administrative skills and ability to handle high-volume calls.
● Good negotiation, interpersonal, communication and analytical skills.
● Detail oriented
● Task prioritization
● Social media management
● Decision making skills
● Proficient in MS Office (Word, Excel & PowerPoint)
● Shoe making

Work Experience
Personal assistant Jun 2017 - April 2019
M.D, Deslog Energy
Services

● I'm the first contact person who deal with correspondence and phone calls.
● Managing diaries and organising meetings and appointments. I also control
access to the manager/executive.
● Booking and arranging travel, transport and accommodation.
● Organising events and conferences.
● Reminding the manager/executive of important tasks and [Link] and
compiling and preparing reports, presentations and correspondence.
● Implementing and maintaining procedures/administrative systems.
● Liaising with staff, suppliers and clients.
● Collating and filing expenses.
● Organising the manager’s personal commitments including travel or childcare.

Customer Service Facility Manager August 2019 - March 2021


Workforce Resources International

● Organising the day-to-day facilities management requirements of the company.


● Providing safe access to buildings in the event of extreme weather such as heavy
rain
● pour.
● Organising cleaning and janitorial services.
● Locking and unlocking the buildings at the right times.
● Carrying out emergency repairs.
● Managing the delivery all hard and soft services.
● Management of all Facilities personnel matters.
● Ensuring that all work performed is done without impact to internal or external
● customers.
● Assisting in all aspects of client and tenant satisfaction.
● Coordinating any office relocations, openings and refits.
● Ensuring that grounds are litter free.
● Carrying out daily maintenance checks.
● Delivering a comprehensive service to enquiring customers.
● Managing a large number of incoming calls and emails.
● Managing customers' accounts.
● Keeping a record of customer interaction and details of actions taken.

Licensed Realtor Since Jun 2019


State of Illinois

Education
B.S.c Sociology and Anthropology May 2012

Umo State University Owerri, Imo State.

National Youth Service Corp (NYSC) 2013


Akure, Ondo State

Cabin Crew Licience 2015


Aero Consult Aviation
School

References
Katherine Opara
Lecture Imo State
University
07015383192

Common questions

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Sandra Jiakponna's communication and negotiation skills significantly enhance her effectiveness when liaising with clients, staff, and suppliers. Effective communication ensures clarity and prevents misunderstandings, which is essential when coordinating diverse teams and managing expectations. Negotiation skills enable her to resolve conflicts, secure favorable agreements with suppliers, and ensure client satisfaction, which is particularly important in facility and event management where resource allocation and service levels impact success. These skills help foster trust, facilitate seamless interactions, and maintain strong professional relationships critical for achieving organizational objectives .

Delegating tasks strategically is a vital component of Sandra Jiakponna’s leadership ability, significantly impacting team performance. Effective delegation involves assigning the right tasks to the right people, maximizing efficiency, and empowering team members by trusting them with responsibilities. This approach not only improves productivity by allowing her team to focus on tasks that align with their strengths but also enhances morale and professional growth. Sandra's leadership in task delegation ensures that she can manage her workload effectively while fostering a supportive team environment that drives collective progress towards organizational goals .

Proficiency in MS Office applications is critically important for Sandra Jiakponna, as these tools are instrumental in executing a range of administrative and organizational tasks efficiently. MS Word, Excel, and PowerPoint facilitate the preparation of reports, data analysis, and presentation creation, all of which are key aspects of her role in managing diaries, preparing reports, and organizing meetings. These applications also help streamline communication, enhance productivity, and support decision-making processes by allowing systematic data management and seamless information sharing, ultimately bolstering her organizational capabilities .

Sandra Jiakponna's work experience illustrates her capability to manage dynamic and varied tasks crucial in administrative roles. As a personal assistant at Deslog Energy Services, she was responsible for handling correspondence, managing diaries, organising meetings, booking travel arrangements, and preparing reports, which showcases her ability to multitask effectively. Her role required proactive communication, organizational skills, and attention to detail to prioritize tasks efficiently. Additionally, as a Customer Service Facility Manager at Workforce Resources International, she coordinated facility management operations, managed client satisfaction, and dealt with logistical tasks such as emergency repairs and janitorial services, displaying her versatility and adaptability in administrative functions .

Sandra Jiakponna's B.Sc in Sociology and Anthropology likely enhances her communication and interpersonal skills, which are key components of her professional roles. The study of sociology and anthropology involves understanding human behaviors, social interactions, and cultural dynamics, which can improve her ability to engage effectively with colleagues, clients, and team members. This educational background supports her proficiency in negotiation and analytical skills that are critical in her roles as a personal assistant and facility manager, where strong communication and relationship-building are essential .

Sandra Jiakponna's team coordination abilities are crucial to her role as a customer service manager at Workforce Resources International. Effective team coordination ensures that all team members are aligned with organizational goals, which is vital for smooth operations. Her ability to coordinate ensures that tasks are delegated appropriately, workloads are balanced, and team members are supported in their roles, leading to enhanced productivity and morale. This ability is essential in managing incoming calls and emails efficiently, ensuring customer inquiries are handled promptly and accurately, and driving overall client satisfaction .

Sandra Jiakponna's qualifications and skills align well with her responsibilities as a Facility Manager. Her excellent administrative skills and ability to handle high-volume calls are crucial for managing day-to-day operations and coordinating with clients and tenants. Her attention to detail is essential for tasks such as ensuring grounds are litter-free and conducting maintenance checks. Her communication, negotiation, and analytical skills are important for providing comprehensive customer service and facilitating safe building access. Her proficiency in MS Office aids in efficient data handling, while decision-making skills support her in managing personnel matters effectively .

Task prioritization is crucial in Sandra Jiakponna's ability to navigate her multiple responsibilities efficiently. It allows her to focus on urgent and important tasks, manage time effectively, and ensure that deadlines are met, which is vital for roles involving administrative support and facility management. As a team leader, strong task prioritization skills enable her to allocate resources effectively, minimize downtime, and enhance overall team productivity. This skill ensures that team goals are aligned with organizational objectives and fosters an environment where team members can focus on their key responsibilities without being overwhelmed by less important tasks .

Sandra Jiakponna's experience as a Licensed Realtor likely strengthens her organizational and decision-making skills crucial for her administrative roles. Real estate involves managing complex transactions, documentation, and client relationships, which require strong organizational skills to keep track of various processes and timelines. Her ability to make informed decisions is enhanced by the necessity in real estate to assess market conditions and negotiate deals effectively. These skills translate into her administrative roles where she manages schedules, coordinates events, and ensures operational efficiency .

Sandra Jiakponna's experience with organizing events and conferences likely enhances her problem-solving abilities in facility management. Event organization demands detailed planning, coordination, and contingency management, which are directly applicable to anticipating and resolving issues in facility management. This experience improves her ability to plan logistical arrangements, coordinate among various stakeholders, and handle unexpected situations effectively, such as scheduling conflicts or emergency repairs, ensuring that operations run smoothly and complexities are navigated with finesse .

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