National Certification Division NCD/FOM/06
Title: Client Feedback Form Page 1 of 3
CLIENT FEEDBACK FORM
“Your opinion is important”
As part of our commitment to improve the services we offer, we would appreciate if you
complete this Questionnaire.
A. YOUR OPINION ABOUT US
1. Which Services were you seeking from RSB’s National Certification Division?
- Certification
- Invoicing
- Inquiry on information
- Others (Please specify)
2. How would you rate our service(s)?
Excellent Good Average Poor
Adequacy of information
offered
Speed of service
Courteous & Friendly
Level of Confidentiality
Impartiality
competence
Integrity
Professionalism
Work Space
3. What is your overall impression of our staff?
Excellent
Good
Average
Poor
4. How reasonable do you find our costs?
- Very reasonable
- Reasonable
- Average
- High
- Unreasonably high
5. How long have you been seeking RSB Certification Services?
- ≤ 3 months
Revision: 02 Date: 08/04/2016
National Certification Division NCD/FOM/06
Title: Client Feedback Form Page 2 of 3
- 4 -6 months
- 7-12 months
- > 1 year
6. How would you rate the service awarded to you this year as compared to the previous
years?
- Very reasonable
- Reasonable
- Average
- High
- Unreasonably high
7. Have you ever had a reason to complain about RSB Certification Services? Yes No
- If yes, kindly state why?
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8. Are you satisfied with how your complaint/appeal handled/ resolved? (only applicable if the
answer in 7 is yes) Yes No
Please justify
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9. If you answered no in 8 above, kindly state a reference to the complaint?
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10. How did we meet your overall expectations? Very satisfactorily
Satisfactorily Unsatisfactorily very unsatisfactorily
11. Comments/compliments/complaints/suggestions or other information you may need us to
know
Revision: 02 Date: 08/04/2016
National Certification Division NCD/FOM/06
Title: Client Feedback Form Page 3 of 3
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B. CLIENT DETAILS (OPTIONAL)
If you wish to receive a reply, please enter contact details.
1. Your names
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2. Postal address
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3. Physical address
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4. Telephone No.
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5. Email
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6. Date:
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FOR FURTHER INFORMATION, KINDLY CONTACT RSB CUSTOMER CARE SERVICE ON
MTN TOLL FREE NUMBER 3250
Kindly email the filled form to info@[Link] or send by post to 7099 Kigali.
Thank you for your time to help us improve our services
Revision: 02 Date: 08/04/2016