Butler script in Housekeeping NC II
Butler : Good morning mam/ sir. Welcome to CENTEX PARK HOTEL where you can
feel the place like home. I am __________ your butler. Would you like me to carry your
luggage mam/sir? ( get the luggage from the guest) you have one luggage , may I ask
if you have valuable items here? Alright mam you have a laptop here. ( now, lead the
guest to the front office) this way mam/ sir to our front office for your registration.
Guest : yes, thanks.
Butler : mam/ sir, may I introduce to you our front office . where we warmly welcome
our guest. By the way this is ______ our front office attendant. And this is our special
guest _______ from embassy.
Guest : thank you!
Front Ofiice : good morning mam/ sir im ms/mr.____ . welcome to CENTEX PARK
HOTEL , please fill up this form for your registration. Thank you mam/ sir ______. Here
is your bin card, room no. 123. We hope you will enjoy staying with us.
Guest : thanks
Butler: This way to the elevator, mam/ sir.____ .
Mam/sir may I take this opportunity to explain to you the hotel facilities. CENTEX PARK
HOTEL is located adjacent to the Legazpi Convention Centex, with commanding views
of Mayon Volcano. It is only minutes from the SM Legazpi, Pacific mall and center
business / shopping areas. The hotel is also within walking distance from grand terminal
to capitol. Our hotel features have 542 rooms and suites, on the ground level you can
find centex restaurant which opens 10am until 12 midnight. It offers a wide range of
cuisine like Italian ,fench and Filipino dishes. Adjacent to the restaurant is the Centex
Bar operates from 6pm til 6am. We also have an infinity pool on the roof top where you
can enjoy swimming and have a panoramic view of the majestic Mayon Volacano
anytime you wish [Link] in CENTEX PARKHOTEL customer service is an attitude.
This way to our elevator mam ( lead the guest to his/her room)
Guest : alright
Butler : mam/ sir this is your executive suite room, may I borrow your bin card to open
your room. Mam/ sir _____ please enter…..
Guest : thank you
Butler : ( lead the guest to the room and placed the luggage on the luggage rack )
this is your Executive Suite room were conceived and developed for guests with a
preference for exclusive living space. Decorated in contemporary the best Style with
enough sitting area and shooting city view, these are furnished with a more comfortable
sitting area and a writing table . A comfortable queen size bed is waiting for you here
beside of it is the mini bar with complimentary foods are stock here like
water,biscuits,fruits and chocolates. And This is your television it has 99 channels both
local and international, this is your comfort room with complete bathroom amenities .
and there is a wardrobe where you can keep you clothes By the way mam, may I do the
honor of unpacking your luggage? ( get the luggage ) you have one big luggage inside
your luggge is your clothes and valuable item mam/sir.
Butler : may I ask mam/ sir.______ would you like me to hang your formal dress in your
cabinet. What about your jewelries mam? Would you like me to put this in your safety
box deposit?
Guest : alright
Butler : excuse me mam, shall I polish your shoes before placing it on the shoe rack?
Guest ; no
Butler : mam/ sir. Here is the remote for the air conditioner. For adding the coldness
temperature you can press the upward symbol and to decrese coldeness you can press
the downward symbol. And here is the unique pad for our television, just press on and
it will turn on the television. You can also choose from our different 100 channels
exclusively just here in our hotel just press upward and downward for your selection.. by
the way mam here is your executive bathroom with complte amenities and with hot and
cold shower with Jacuzzi bath tub.. just press this arrow for the hot shower and press
astiris for cold shower.
Guest : thank you
Butler : mam/ sir, here is your keycard.i will be back for your breakfast. If you need my
assistance please dial 222 and it will connected in the housekeeping department. Thank
you and have a nice day!
Guest: thanks
PART II
Butler : knock ( 3 times) Good morning mam/ sir., this is ms./mr._____ your butler.
Here is your American breakfast. May I come in?
Butler : May i ask mam where would you like me to prepare for your breakfast, beside
your bed, or beside your veranda?
Guest : just beside my bed pls.
Butler : mam/ sir, here is your American breakfast , inclusive of poached eggs, sliced
bacon,pancakes with syrup and refreshing pineapple juice, would you like me to pour
the refreshing juice in your glass?
Guest ; yes please
Butler : excuse mam/ sir, is it alright with you mam/ sir to inform your iterinary for the
day , while you are eating?
Guest ; yes
Butler : mam/.sir. your activities will start after lunch . business meeting with the head of
the department by 1:00 in tha afternoon. and by 2; 00 you will have a tour in the city with
our cabinet officials and tourism until 5:00 in the afternoon and I have prepared your
dress and I hang it to your cabinet and your shoes are ready in the shoe rack. Your
jewelries is on the deposit box. And for the night affair at 7:00 in the evening I have
prepared your elegant dress matched in your elegant jewelries I place it in your cabinet.
Your service in your tour in the city is a exclusive car and he pick you after your
business meting at the lobby of the hotel.
Guest ; thank you so much
Butler : your welcome mam/[Link] you need assistance just dial 222 . I will be back to
get your breakfast .enjoy your breakfast mam/sir. Have a nice day mam/ sir!
( leave the trolley)
PART III
BUTLER: knock ( 3 times) Good morning mam/ sir., this is ms./mr._____ your butler.
May I come in? ( come in and get the trolley, ask the guest if he/she finish his meal and
get the trolley and leave)
Butler : knock ( 3 times) Good morning mam/ sir., this is ms./mr._____ your butler.
May I come in?
Guest : yes pls,
Butler: the front office called the housekeeping department that you are now ready to
check out, may I do the honor to packed your luggage mam/ sir?
( prepare the luggage in the luggage rack , get the shoes,clothes and valuable
items,acknowledge it to your guest before putting in the luggage and prepare to leave )
are you now ready mam/sir?
Guest : yes pls.
Butler : this way to the front office mam/sir. ( lead the guest)
thank you for staying with CENTEXPARK HOTEL mam/sir where your