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Success Stories of Filipino Entrepreneurs

The document provides instructions for an assignment to summarize a success story of a Filipino entrepreneur. It includes the story of Alfredo Yao and his path from poverty to founding Zest-O, a leading juice company in the Philippines. Three PECs - personality entrepreneurial competencies - are underlined in the story: opportunity seeking when Alfredo discovered the potential of the printing business and doypacks; demand for efficiency when he started his own juice company after seeing opportunities; and commitment to work shown through his perseverance and hard work overcoming challenges.

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0% found this document useful (0 votes)
146 views2 pages

Success Stories of Filipino Entrepreneurs

The document provides instructions for an assignment to summarize a success story of a Filipino entrepreneur. It includes the story of Alfredo Yao and his path from poverty to founding Zest-O, a leading juice company in the Philippines. Three PECs - personality entrepreneurial competencies - are underlined in the story: opportunity seeking when Alfredo discovered the potential of the printing business and doypacks; demand for efficiency when he started his own juice company after seeing opportunities; and commitment to work shown through his perseverance and hard work overcoming challenges.

Uploaded by

AISLINE
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ASSIGNMENT

1. Choose one success story of any Filipino entrepreneur. (site the reference/ source) (15 points)
Underline the part of the story where any (3 PECs ONLY) OF THE PECs are shown (30 points)

Story of Filipino Success: Mariano Que, founder of Mercury Drug

Mariano Que once started as a regular employee at a drugstore located in Manila during the prewar period.
As a dedicated employee, he learned to love his job, the role it plays in the everyday living of the Filipinos. Then came
the war who took all, and destroyed everything that there is in the busy streets of the city. The drugstore where he
used to work was also severely destructed, leaving Mariano completely jobless. When the war was over, everything
went scarce, including the medicine. Being knowledgeable about medical prescriptions, Mariano realized that this
period could be a good opportunity for him to help others and also, improve his finances. He then started
retailing sulfa drugs, like the sulfathiazole tablets for a capital of P100, he peddled this in the most poor
streets of the city where medicine was really not available. And since his business was retail, he sold out his
items in no time. He used to peddle this items down the streets, but when he has accumulated enough capital, he then
bought a push cart or “kariton” and sell even more medical products. Many others has saw the potential in that
retailing business, so they copied Mariano. But instead of selling fresh and legit medicine like Mariano, other
peddlers resorted to selling fake and expired medicine. Through this, Mariano gained a respectable reputation
about selling medicine which are not yet expired. People started to trust him more.
By the formal end of the war, in 1945 Mariano has gained enough capital to put up a physical store which he
named Mercury Drug. The Roman god Mercury carried the caduceus symbol, which was largely associated with the
medical profession. However, despite the physical store, he still hired motorized vehicles to deliver medicines
to his valued customers. He also made his store hours 17 hours a day for the whole week, because he
believed that medication may be needed in anytime of the day. In 1952, the stores were open 24/7, which
made the drugstore become a valuable part of the community. As a matter of fact, because of this scheme,
Mercury Drug has been the go-to medical store of the Filipino people.
In 1960, the Ayala Group of Companies offered Mariano Que a space to lease in the shopping center that was
about to be developed in the heart of Makati. Thus, the second Mercury Drug opened, this time as a self-service
pharmacy. The rest is a history of more innovations and technological adoption of computer-guided controls and
biological refrigerators. These improvements allowed the drugstore’s expansion into other life-saving medications. The
newer branches of today are superstores as they carry more than just medicines but other consumer products from
food to household to health and beauty items.
Mercury Drug created a reputation that every Filipino household could rely on; and there was a store in nearly
every town and city accross the country. Today, there are about 700 Mercury stores, some of which are under
franchise. All these fulfilled Mariano Que’s goal of making safe medication available and accessible to every Filipino
community. Today, Mariano’s daughter, Vivian Que Azcona, continues to uphold his company’s visions and missions.
In return for their customers’ unwavering loyalty, Mercury Drug celebrates their annual anniversaries by
holding a free clinic to the indigent, for which the appropriate medications for their illnesses are likewise given for free.

Reference: [Link]

 The following PECs are shown in the success story of Mariano Que;
 Opportunity Seeking - “Mariano realized that this period could be a good opportunity for him to help others
and also, improve his finances. He then started retailing sulfa drugs, like the sulfathiazole tablets for a capital
of P100, he peddled this in the most poor streets of the city where medicine was really not available.”
 Demand for efficiency - “ Many others has saw the potential in that retailing business, so they copied
Mariano. But instead of selling fresh and legit medicine like Mariano, other peddlers resorted to selling fake
and expired medicine. Through this, Mariano gained a respectable reputation about selling medicine which
are not yet expired. People started to trust him more.”
 Commitment to work - “However, despite the physical store, he still hired motorized vehicles to deliver
medicines to his valued customers. He also made his store hours 17 hours a day for the whole week,
because he believed that medication may be needed in anytime of the day. In 1952, the stores were open
24/7, which made the drugstore become a valuable part of the community.”
ASSIGNMENT

1. Choose one success story of any Filipino entrepreneur. (site the reference/ source) (15 points)
Underline the part of the story where any (3 PECs ONLY) OF THE PECs are shown (30 points)

Alfredo Yao’s Rags-to-Riches Success Story

Alfredo Yao, born in November 23, 1943 is a man who conquered poverty to be the successful person he is
today. At a very young age of 12, Yao has already faced heavy challenges in life. By that time, he has shouldered the
responsibility of being the family’s breadwinner, because his father died. Being a member of large family, since he has
5 other siblings, he has bore the need of helping his mother support their whole family. His mother was once a
sidewalk vendor, and since the income was not enough to support all of them, the young Alfredo engaged in several
sidelines to contribute to their budget. Because of this financial instability, Alfredo hardly finished his primary and
secondary education. Thanks to some of their helpful relatives, he was able to survive. During his college education,
Alfredo stopped; not because he did not want to study anymore, but because the family cannot support his needs, and
his sidelines were not enough to still him in Mapua Institute of Technology.
Despite not graduating in college, Alfredo’s dreams did not die out. He searched for better job
opportunities, in which case has found through the help of his cousin who worked in a printing press. He then
discovered that printing business makes a good fortune, and learned everything he need to learn about it.
Later on, he ventured into operating the same business. He named his very first business, Solemar
Commercial Press, in honor of his mother. The funds he used to put this up was all his savings from the numerous
jobs he had. This business thrived for twenty years, from 1959 to 1979.
In 1979, while the middle-aged Alfredo is roaming around Europe to witness several business exhibits,
he happened to noticed the newly invented doypacks. These are sealed plastic bags that are designed to
stand upright. Since his business was already, somehow related to the manufacturing of these packs he
started producing them too. However, there were no Philippine companies, mostly juice manufacturing
companies, who were willing to take the new packs. So what Alfredo did, to not put his effort into futility, he
himself started a juice manufacturing business.
A year after that, in 1980, Alfredo Yao started concocting fruit juices in his own kitchen. After several
consumer tests, and getting positive feedbacks for it, he launched Zest-O Orange. It is his very first doypack product.
It became an instant hit as every mother saw the practicality of putting the light but tightly-packed orange drinks in
their kids’ lunch boxes. Kids loved it that their chilled fruit drinks stayed cold and fresh till snack time.
Today, the Zest-O product has already 12 variants, which includes ready-to-drink doy pouch, ready-to-drink
PET bottle, ready-to-drink can, carbonated drinks, power drinks, dairy products, water noodles, condiments and a lot
more. Because of these products, Zest-O now holds 80% of the market for fruit juices. Aside from being the leading
company here in the country, this corporation has also expanded in other countries like China, Australia, New
Zealand, Korea, Singapore, Europe and in the United States.
Alfredo Yao has indeed travelled a path to success. From being a boy who used to work numerous jobs, he
has now a well-established business empire. Aside from Zest-O, he already has an airline which he renamed Zest Air
from being Asian Spirit in 2008. On March 12, 2013, Zest Airways, Inc. signed a share swap agreement with AirAsia
Philippines, a domestic airline with foreign ownership interest. The share swap deal involved exchange of shares
between the owner of Zest Airways, the Filipino shareholders of AirAsia Philippines, Inc. and AirAsia Berhad of
Malaysia. Less than a year after AirAsia and Zest Air’s strategic alliance, the airline was rebranded as AirAsia Zest. In
2016, the AirAsia Zest brand was retired in favor of the AirAsia brand.
With the right amount of determination, courage, patience and hardwork, Alfredo Yao sa reached his ultimate
life ambition. He has conquered poverty by never letting it define the limits for him. To some individual, this event of
poverty may be depressing, but let us all be like Alfredo. Let us look at poverty as a challenge that we should
overcome. Do not let life knock you down. Instead, face it with your head up, and take hold of it.

Reference: [Link]

Common questions

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Both Mariano Que and Alfredo Yao exemplified strategic vision and pragmatic decision-making, compensating for the lack of formal education with experiential learning. Que's observation of wartime medicine scarcity and subsequent retail strategy addressed a critical market gap. His commitment to quality and innovation cemented customer trust and drove Mercury Drug's growth. Yao's perseverance, exposure to multiple job roles, and keen observation during European travels enabled him to capitalize on the doypack innovation. Their success rested on real-world insights, systematic experimentation, and continuous adaptation .

Both entrepreneurs highlight the importance of resilience in the face of adversity and adaptability amid changing circumstances. Mariano Que's quick pivot post-war to retail medicines and his subsequent innovations showcase how adaptability can establish market leadership. Alfredo Yao exemplifies resilience through overcoming poverty’s limitations, leveraging his experiences to innovate with doypacks, and establishing market trust despite initial setbacks. Their stories reinforce that survivors who perceive challenges as opportunities, and who continuously learn and adapt, can create profound economic and social impacts .

Customer trust was pivotal in both entrepreneurs' success. Mariano Que's reputation for selling fresh, legitimate medicine, unlike competitors who sold expired products, was crucial in building Mercury Drug's brand. This trust extended to customers through reliable service and availability. For Alfredo Yao, gaining consumer trust with Zest-O stemmed from the doypack's practicality, ensuring freshness and convenience, which resonated with customers. Both leveraged trust to establish and maintain market leadership and customer loyalty, validating trust as a critical factor in sustaining business success .

The societal needs post-World War II provided a fertile ground for Mariano Que's Mercury Drug, which addressed the critical lack of quality medical supplies. Que's model, focused on trust and accessibility, filled a void, establishing loyal clientele. Similarly, Alfredo Yao identified the market gap in beverage packaging technology during his visit to Europe, leading to the introduction of doypacks with Zest-O amid a traditional transformation phase. Both models were responsive to consumer demands and societal shifts, emphasizing quality and accessibility, allowing them to transform societal needs into lucrative opportunities .

Alfredo Yao's socioeconomic background, marked by poverty and responsibility as a family breadwinner, propelled his resilience and innovative mindset. His initial exposure to various jobs engrained in him the value of hard work and adaptability. Despite financial impediments to his formal education, Yao exploited a business opportunity by introducing doypacks after learning their manufacturing processes in Europe. His ability to adapt and innovate was crucial, leading him to establish Zest-O, which quickly dominated the fruit juice market .

Family circumstances significantly shaped both entrepreneurs' trajectories. Mariano Que's situation post-war required him to rebuild without external support, motivating his swift action to seize business opportunities. His sole focus on ensuring medicine availability was perhaps rooted in a sense of community responsibility akin to familial duty. Similarly, Alfredo Yao, driven by the need to support his mother and siblings, found ingenuity in adversity, ultimately transforming responsibilities into entrepreneurial ventures with Zest-O and later, Zest Air. Both exemplified leveraging familial motivations into expansive business opportunities .

Mariano Que capitalized on the scarcity of medicines following World War II by leveraging his knowledge of medical prescriptions to retail sulfa drugs. By selling fresh and legitimate medicines, he established a strong reputation and gained consumer trust. His decision to open a physical store and introduce extended store hours ensured accessibility and convenience, further embedding Mercury Drug in the community. By continuously innovating, such as leasing a space from the Ayala Group and opening self-service pharmacies, he set a foundation for sustainable growth and recognition across the Philippines .

Both entrepreneurs embraced risks that propelled their success. Mariano Que risked investing in medicine retailing amid post-war economic instability, strategically ensuring quality to build consumer trust. His bold move to introduce extended business hours and later, 24/7 operations, positioned Mercury Drug as an indispensable service provider. Alfredo Yao risked venturing into unfamiliar territories with doypacks and self-financed his entry into juice manufacturing against market reluctance. These risks led to Zest-O's dominance in the fruit juice sector. Their calculated risk-taking reflected an astute reading of market dynamics and consumer needs .

Technological adoption has been crucial for Mercury Drug in enhancing its service delivery and operational scope. Implementing computer-guided controls and biological refrigerators allowed the drugstore to expand its product offerings to include sensitive medications. These technological initiatives supported expansion into superstores carrying a wider array of items, thereby meeting a broader spectrum of customer needs, reinforcing Mercury Drug's reputation as a dependable entity across Filipino communities .

Innovation was central to Mercury Drug's expansion. Mariano Que introduced 24/7 store operations, aligning the business with the critical need for around-the-clock medication access. He adopted computer-guided controls and biological refrigerators, broadening the product range to include life-saving medications. These innovations positioned the company as a reliable, comprehensive medical retailer, enabling its geographic and operational expansion .

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