Butler Service
The Butler should wear the following:
1. Long Sleeve Shirt
2. Black shoes
3. Black or white socks
4. Black Skirt/Slacks
5. White Gloves
Good morning Mam/Assessor today I will demonstrate to you The Housekeeping Butler Service. (hands in the back)
1. Greet the guest with at most enthusiasm and semi-lively voice. (Good morning mam/sir, welcome to RMMC
5-star hotel, by the way, I am Clyde Flores and I’m your butler attendant for today.
2. Ask the guest if he needs assistance on his/her luggage’s/bags. (Mam/Sir would you like me to help you carry
your things?) Always carry guest priority bags or luggage’s in your right hand and use your left hand to give
directions to the guest. (Mam/ Sir this way please, follow me and I will direct you to our front Desk area.
While walking talk to the guest and give some important facts about what are the things your hotel can offer
ex. Swimming pool, karaoke bar, buffet area, etc.
3. When you arrive at the front desk area, introduce the front desk officer to the guest. (Mam/Sir this is our
front desk area and I want to introduce to you our front desk officer Sir Leo Briggs, he is the authorized person
to help you in filling up your check-in form in the hotel.
4. After filling up, read the guest status on your hotel, what room he/she is check-in, explain to him the use of
the vin card, and direct him to his room. (Mam/Sir your room is room 303 located on the third floor of the
hotel, this is your vin card mam It’ll serve as the key to your room, mam/sir please follow me I will direct you
to your room; this way please. While walking or taking the elevator, don’t make any dull moments, look for
any topic to discuss with your customer; a topic that is significant to your hotel ex. History of the hotel,
awards and recognition received, etc.
5. At the time you and the guest reach his room, politely ask the guest to let you open the room for him/her.
(Mam this is your room; room 303, can I open your room mam? Can I use your vin card to open your room?
After opening the, let your guest enter first the room. Introduce the guest to all the things inside her/his
room, Mam/Sir this is your room. This is your bed, it is a king-size bed with dubet side. You have your remote-
controlled air condition and 100 cables channeled TV. This is your cabinet with a drawer, this is your comfort
room it has a hot and cold shower and a personal jacuzzi.
6. Ask the guest if where to put his bag or luggage. On the top of the bed or below. Don’t forget if he said on the
top bed, please make sure the foot part of the luggage is in the edge side of the bed to avoid stain on the
white sheets covering the bed. (Mam/sir where do you want me to put your luggage? On top of the bed or
below the bed) After that ask the guest if he will allow you to unpack his bag or luggage. (Mam/sir do you like
me to unpack your luggage) if he/she will say no then let it be, but if she/he says yes, please unpack it with at
most care, make sure you segregate his things inside the bag/luggage. After segregating it, asks the customer
if he will allow you to put his things in the closet or cabinet. (Mam/sir where do want me to put your things
remain on top of the bed or inside the cabinet.
7. If he/she says on top of the bed then let it be. But if they chose in the cabinet. See to it that all his things must
be hung, use the hangers inside the closet.
8. (Mam/sir do need anything that can I assist you with or do you want to order anything from our hotel?) if the
guest asks anything then provide him with the quickness. After providing the quest request then you exit.
(Mam/Sir Thank you for choosing RMMC 5-star hotel and please enjoy your stay.