WESLEYAN UNIVERSITY OF THE PHILIPPINES

Mark Christian V. Baril Emotional Intelligence

1BSA1- Non Abm

MODULE 1
Introduction to Emotional Intelligence

Emotional intelligence - refers to the ability to identify, manage and control one's own
emotions, as well as the emotions of others. So what are the benefits? Emotional Intelligence
increases self-awareness, self-management, social awareness and relationship management in
your work and personal environment.

Why is E.I. important?

Communication - People with high emotional intelligence recognize the importance of
communicating clearly and respectfully. This allows them to influence others, to solve problems
more effectively, and to maintain the quality of their relationships.
Self-Awareness - People with high Emotional Intelligence understand themselves more deeply.
They realize what is important to them and are committed to their own growth and
development. They are open to feedback that will help them improve. They are also more
aware and sensitive to the feelings of others. "Knowing yourself is the begging of all wisdom" -
Aristotle
Leadership - Emotionally intelligent leaders are able to control themselves, their emotions,
thoughts, and actions in a positive manner. They build trust and work to maintain a positive
culture and demeanor among members of their team.
Culture - Cultivating an environment where everyone respects and trusts one another creates a
culture of support and mutual benefit. Such a collaborative culture increases retention and
establishes good will among company members and teams.
Change - People who are emotionally intelligent can manage the stress and anxiety that the
challenges of change often present.
Compassion - Helps strengthen relationships, reduce stress and anxiety, and increase
understanding in a time where meeting goals and deadlines is often valued more than people.
Teamwork - Those who are emotionally intelligent contribute solutions which are best for the
business and the goals they are trying to achieve.
Relationships - Knowing how to build and maintain effective relationships is one key to
effectively working with others.
Motivation - Emotionally intelligent people are frequently optimistic and not easily derailed
when facing a challenge. They are hard workers with a growth mindset and persevere in the
face of obstacles.

Why More 'Emotional Intelligence' Means More Money and Success?

Productivity - The have skills to help them to solve problems and manage conflict more
efficiently. Consequently, they are more productive in their work behavior and enable others to
do the same.
Quiz 1:
“People with high Emotional Intelligence do not take the negative emotional reactions of others
personally. Instead, they seek to understand the source of others’ feelings and the values that
are important to others” - TRUE

Did you know?

By keeping your cool when things go wrong and always treating team members with respect,
you foster loyalty and reduce employee turnover. A Deloitte study described by the Huffington
Post found that the costs associated with losing a single employee can exceed twice that
individual's annual salary. In contrast, a study by Initiative One Leadership Institute described
by Entrepreneur found that workers are "400 percent less likely to leave a job if they have a
high Emotional Intelligent manager."
Did you know?
As with any other skill, Emotional Intelligence isn't something that comes naturally to
everyone. That's okay. Practicing key EQ attributes and learning to take a proactive role in
controlling your emotional state will help you improve these crucial skills over time. Though you
may not notice an immediate change to your bottom line, controlling your emotions and
working to better empathize with others will ultimately guide your business efforts in the right
direction.
Quiz 2:
Which of the following statements is true about emotional intelligence? - EMOTIONAL
INTELLIGENCE IS DEVELOPED.

Work Life Planning And Management

A Three Factor Model
1. Work
What work requires the skills and Environment personal qualities that I enjoy using?

 My Talents
 5-10 Past Work Accomplishments
2. Work Environment
What industries and occupations place importance on the values I think are important and use
the talents I have to offer?
What leaders' behaviors/personal qualities bring out the best in me? Which leadership roles
complement my Favourite Roles?
e.g if your favourite role is to be a ‘Responsible Contributor’ then you will complement a ‘Clear
Confident Leader’.
 My Preferred Leader
 Values
 My Favourite Roles
 Repeated 'Contexts' in Past Work Achievements
3. Lifestyle
What standard of living do I want? What hours do I want to work?

 Values
 Repeated 'Contexts' in Past Work Achievements

History of E.I
 Peter Salovey and John D. Mayer coined the term 'Emotional Intelligence' in
1990 describing it as "A form of social intelligence that involves the ability to
monitor one's own and others' feelings and emotions, to discriminate among
them, and to use this information to guide one's thinking and action".
Salovey and Mayer also initiated a research program intended to develop valid
measures of emotional intelligence and to explore its significance. For instance,
they found in one study that when a group of people saw an upsetting film, those
who scored high on emotional clarity (which is the ability to identify and give a
name to a mood that is being experienced) recovered more quickly.

10 Things Leaders with Emotional Intelligence Never Do

High EQ leaders don't lose their cool. They don't swallow emotions. Learn about the behaviors
to avoid as you build emotional intelligence. You’ve read the books, you’ve taken the tests, and
you’re now convinced: Emotional intelligence is a must-have skill for leaders – and yours needs
work. It’s ok. Most of us could improve aspects of our EQ. According to Daniel Goleman, known
for his research on emotional intelligence, it has five key characteristics: Self-awareness, self-
regulation, motivation, empathy, and social skills. If you want to improve, it’s helpful to look for
examples – leaders who have mastered all facets of their emotional intelligence – and learn
some of their moves. However, some of these traits, like self-awareness, can be difficult to
recognize in others.

Leaders with High EQ Do Not:

1. Lose their cool: They won’t lose their temper and lash out at their team during meetings.
They won’t send an impulsive email that they have to apologize for the next day. They think
before they act, and they know how to calm themselves down in stressful or anxious situations.
Some even harness the upside of stress.
2. Swallow their emotions: Keeping your cool doesn’t mean you’re an emotionless robot. Highly
EQ leaders do experience stress, frustration, disappointment and other negative emotions. The
difference is they can recognize these feelings as they are happening, and they can express
them appropriately and constructively in the workplace.
3. Let failure get them down: “Fail fast” is an IT mantra, but leaders with higher EQ are
especially good at looking at the bright side of bad news and learning from mistakes or
disappointments. That’s because they are intrinsically motivated by their work. It fuels their
curiosity and connects them to a higher purpose. They stay motivated because they have their
eye on the long-term prize, not the quick win. Not all experiments succeed, and experiments
are valuable: See our related article, Why agile leaders must move beyond talking about
"failure."
4. Hire on tech skills alone: Highly emotionally intelligent people are easily able to look past the
resume to suss out the soft skills and emotional qualities that will make a candidate a good fit
for their company’s culture. That’s because they are adept at reading people on an emotional
level. Bottom line: if your high EQ colleague says they don’t have a “good gut feeling” about
someone you are interviewing, you should take note.
5. Say yes to everything: Being emotionally intelligent doesn’t mean you are a people pleaser or
a yes-man/woman. High EQ leaders won’t say yes to everything because they deeply
understand their own strengths and weaknesses. They are confident in their abilities, but they
also own up to the areas where they need help – and they aren’t afraid to ask for it. They also
hold their ground in debates. If they don’t agree with you, they’ll tell you. That’s what makes
high EQ leaders extremely trustworthy.
6. Interrupt: Have a colleague who is constantly talking over people on conference calls? It’s a
sign that they need to work on their empathy skills. High EQ leaders give you their full,
undivided attention, listening to your viewpoints, and seeking to understand your perspective.
7. Avoid conflicts: Confrontations with peers can often be tough, but high EQ people don’t shy
away from difficult conversations. Emotionally intelligent leaders use conflicts as opportunities
to build deeper trust, find common ground, and strengthen their working relationships with
others.
8. Pile on: Because emotionally intelligent people have strong self-worth and motivation that
comes from within, they are fulfilled in their roles. Because they are empathetic and sensitive
to the emotions of others, they want their teams to be just as happy and fulfilled as they are.
They will recognize when someone on their team is struggling or stressed and take steps to
ease their load – not pile on work.
9. Hold grudges: Emotionally intelligent people do what they need to do to manage stress and
anxiety in their lives and in their work environment. Holding onto anger is pointless to high EQ
people. They will also protect themselves from the source of that anger at all costs.
10. Shoot down new ideas: Don’t be afraid to present a new idea to your high EQ boss, even if it
goes against an idea of theirs. Yes, emotionally intelligent leaders have confidence in their own
decisions, but they are also critical thinkers. They will hear you out and be open to taking risks
and changing course for the good of the project and the team.
Activity:
Increasing emotional intelligence can improve one's decision making ability. - TRUE
 What are Emotions?

 Emotions are intense feelings linked to situations that are either real or imagined. They
are messages from the brain signaling that either a threat or reward has been identified
in our environment. The messages are then accompanied by a physical response which
drives you to either turn away from the threat (or take action against it) or turn towards
the reward . It may be useful to think of emotions as the flow and experience of
feelings, for example, joy, sadness, anger, or fear. Emotions can be triggered by
something external (from seeing a friend suffer or watching a movie) or something
internal (an upsetting memory). While emotions are universal, each person may
experience them and respond to them in a different way. Some people may struggle
with understanding what emotion they are experiencing.
 Emotions serve to connect us with others and help cultivate strong social bonds. This
may be the evolutionary purpose of emotions-people who were able to form strong
bonds and emotional ties become a part of a community and were more likely to find
the support and protection necessary for survival. According to Christakis and Fowler,
"People all over the world have different ideas, beliefs, and opinions-different thoughts-
but they have very similar, if not identical, feelings."

An Emotionally Intelligent Attitude

Attitude
Emotional Intelligence is all about having a positive attitude towards learning about yourself
and having the will to improve and be better. It all starts from you, and how you tackle this
experience “GOOD POSITIVE ATTITUDE WILL MAKE IT GREAT”.
That’s the end of the Module 1. Thank you!