The hospitality
operations
Module 3
Knowledge objectives:
1. Define and discuss the Overview of the Hospitality
Business concept
2. Enumerate and Differentiate the Operations of the
different Departments in the Hotel
3. Identify Key Management positions in every
department
4. Identify and learn the importance of the critical
operation of the Human Resource Department in the
hotel industry.
different Overview
of Hospitality
industry
This Photo by Unknown Author is licensed under CC BY-SA-NC
Overview of the Hospitality
Industry
The hospitality industry is a broad category of
fields within the service industry, it includes
❖ lodging,
❖event planning,
❖theme parks,
❖Transportation
❖ and additional fields within the tourism
industry.
Lodging
The accommodation sector of the hospitality
industry is concerned with providing customers
with a place to stay, on a temporary basis. It is
most commonly associated with the tourism
industry, where people book holidays or trips
and require lodgings, but the accommodation
sector also caters to local people seeking a short
break from their everyday routine, or those who
require temporary accommodation for almost
any other purpose.
Bed &
breakfast
also known as B&Bs, are
small establishments, which
offer overnight stays and
breakfast in the morning.
Most B&Bs owners live in
the property, while guests
are provided with a private
room and, in most cases,
they will also have a private
or en suite bathroom.
However, bathroom
facilities are sometimes
shared.
hotels
Arguably the most
obvious form of
accommodation that falls
within the hospitality
industry, hotels cater to
people who require
overnight or longer-term
stays. Aside from offering
lodgings, they tend to
provide various other
services, including room
service, housekeeping,
and facilities for eating
and drinking.
Motels
Motels are similar to
hotels, but are
specifically designed for
use as overnight
accommodation by
motorists. With this in
mind, they are generally
situated at the roadside,
and will have free car
parking facilities. Unlike
hotels, however, motels
usually offer little in the This Photo by Unknown Author is licensed under CC BY-SA
way of additional
services or amenities.
hostels
Hostels are a form of
communal
accommodation, where
multiple guests will
usually sleep in a shared
room, with the guests
effectively renting a bed.
Bathroom and kitchen
facilities are usually
shared and hostels offer
less privacy than hotels.
Yet, they are usually
significantly cheaper,
making them a solid
option for those with a
low budget.
resorts
A resort is similar to a
hotel, but it will provide a
wider range of facilities
and amenities. This
means that guests are
able to access sleeping
facilities, food and drink
facilities, entertainment
facilities, shopping
facilities and other
amenities without
needing to leave the
resort. Many resorts also
offer all-inclusive pricing. The Oberoi Udaivilas, India was named the best
hotel/ resort in the world.
Serviced
apartments
Another form of
accommodation that
shares similarities with
hotels, serviced
apartments are self-
contained units, which
are supplied for either
short-term or long-term
stays. These apartments
will typically be fully
furnished, will contain a
kitchen, and may include
various hotel-like
services, such ass
laundry and cleaning.
Shared
accommodation
The rise of platforms like
Airbnb has increased
the popularity of shared
accommodation, which
typically consists of a
space in a house, which
may be shared with the
owners. The
accommodation itself
may consist of a private
room, or may be a room
that is shared with other This Photo by Unknown Author is licensed under CC BY-SA
guests using the facility
at the same time.
Time
sharing
Finally, time shared
accommodation is a type
of accommodation where
ownership or usage
rights are shared
between multiple people.
It may be a house,
condo, or similar type of
property and each owner
will typically be allocated
a particular time of the
year where they will have
right of use.
camping
A form of outdoor
accommodation, which
makes use of temporary
shelter, usually in the
form of a tent. Tourists
and travellers who camp
may opt to stay at a
commercial campsite,
which will provide
additional facilities or
amenities, or they might
prefer to make their own
campsite in a publicly
accessible area, like a
national park.
Farm house
accommodation
& agri tourism
Agri-tourism remains a
fairly niche concept, but
one which is gaining
increased traction, with
tourists spending time on
a farm, seeing the day-to-
day work that goes on
first-hand and even
joining in. Farmhouse
accommodation is simply
accommodation that
facilitates this kind of
experience and it often
resembles a B&B.
cruises
Cruises are classed as
both a form of
transportation and a form
of accommodation. The
reason for this is
because those on the
cruise are allocated their
own cabin, where they
can rest, relax and sleep,
and passengers spend
the vast majority of the
cruise actually on the
cruise ship, benefiting
from classic
accommodation services.
Food
&
drinks
