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Monitoring Operational Performance Insights

Monitoring performance involves gathering feedback from customers, co-workers, supervisors, and suppliers. Customer satisfaction surveys and ratings help determine how to improve products and services. Co-worker feedback through performance reviews encourages open communication and growth. Supervisor evaluation forms measure an employee's performance. Supplier feedback informs how to continuously improve procurement processes.

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MADELYNE BARREDO
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46 views15 pages

Monitoring Operational Performance Insights

Monitoring performance involves gathering feedback from customers, co-workers, supervisors, and suppliers. Customer satisfaction surveys and ratings help determine how to improve products and services. Co-worker feedback through performance reviews encourages open communication and growth. Supervisor evaluation forms measure an employee's performance. Supplier feedback informs how to continuously improve procurement processes.

Uploaded by

MADELYNE BARREDO
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

MONITOR

PERFORMANCE
OPERATION
Factors in Monitoring Performance Operation
1. CUSTOMER’s SATISFACTION
Customer satisfaction is defined as a measurement
that determines how happy customers are with a
company’s products, services, and capabilities.
Customer satisfaction information, including surveys
and ratings, can help a company determine how to
improve its products and services.
Four Tips to Ensure Customer Satisfaction

- Talk to them

- Build a customer relationship


- Extend your help

- Collect and analyze customer’s


information
2. CUSTOMER’s FEEDBACK

Customer feedback is information provided by


clients about whether they are satisfied or
dissatisfied with a product or service and about
general experience they had with a company.
Top Seven Reasons Why Customer
Feedback is Important in Business
- Customer feedback helps improve products
and services
- Customer feedback helps you measure
customer satisfaction
- Collecting customer feedback shows you value
their opinions
- Customer feedback helps you create the best
customer experience
- Customer feedback is a reliable source for
information to other consumers

- Customer feedback gives you data


that helps taking business decisions
3. CO-WORKER’s FEEDBACK

Co-worker feedback is part of a quarterly


performance management system that
encourages open communication and growth at
one company.
Characteristics of Effective Co-worker
Comments/Feedbacks
- Make comments that support your scores.
- Don’t make accusatory, hurtful, or “personal”
comments. Address behaviors and the impact
of these behaviors on co-workers.
- Point out positive as well as problematic behaviors
- Be as specific as possible; avoid generalities.
- When pointing out a problem, try to suggest
a possible solution.
- When commenting on someone’s progress in
correcting a problematic behavior, recognize
intermediate steps in improvement (many
behaviors take time to improve).
- Be aware of the overall tone of your
comments, be as factual as possible

- To the extent possible, your comments


should summarize issues that you’ve
already discussed with the person during
the past quarter.
4. SUPERVISOR’s RATING
SHEET

An evaluation form is a document supervisors use


to measure an employee's workplace
performance. An evaluation form encompasses
all aspects of an employee's duties, such as his
productivity and ability to meet goals
5. SUPPLIER’s FEEDBACK

Supplier feedback is about communicating


with a supplier regarding a given procurement
process. Embedding supplier feedback into
government procurement processes informs
government's commitment to continuous
improvement in its relationship with suppliers.

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