Introduction
An operational audit involves a review of the activities performed in a program or pocess in the
pursuit of its objectives by individuals who are often supported by a variety of tools
Key Objectives of Operational Audits
Defining the objectives of any engagement is essential as an initial step to put it on the right
footing for success
Without clearly defined, communicated, and understood objectives, all involved are likely to
drift during the course of the review by asking for irrelevant documentation, interviewing
people unnecessarily, examining transactions, and analyzing process characteristics that are
alien to the priorities embraced by the sponsors of the engagement
Drivers of Operational Audit Objectives
New rules
Rules can be stablished internally (e.g. policies or procedures) or externally (e.g new or updated
laws and regulations ) or a combination (e.g. a contract signed by the organization and one or
more external parties
Poor Performance
Ineffciencies, waste, rework, or complaints from