SCOR Scope - Four Levels
SCOR Structure - Components -Performance - Metrics
Processes - Description and Relationship
Practices - Best Practices
People - Defining Skills for Processes
Performance Attributes and Strategic Metrics
Attributes - Customer Focussed- Reliability, Responsiveness, Agility
Internal Focussed - Cost, Assets Management
Metrics - Reliability - Perfect Order Fulfillment
Responsiveness - Order Fulfillment Cycle Time
Agility - Upside Supply Chain Agility
Upside Supply Chain Adaptability
Downside Supply Chain Adaptability
Cost - SCM Cost
Cost of Goods Sold
Assets Management- Cash to Cash Cycle Time
Return on SC Fied Assets
Return on Working Capital
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Practices - Enhance Reliability, Responsiveness, Agility, Asset Management
and Optimize Costs
Risk Management and Environmental Footprint
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People - Five Competency Levels recognized - Novice
Beginner
Competent
Proficient
Expert
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Five Phases of SCOR Project - Plan, Source, Make, Deliver, Return
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Objective - Evaluate SCM Performance
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Organization of Scor Model - Vendor's Vendor, Vendor, Organization, Customer,
Customer's Customer
Organized around five primary processes of Management- Plan,Source, Make, Deliver
and Return
Four Levels of SCOR Model - Level 1 - Process Types (Top Level)
(Heart of SCOR) Level 2 - Process Categories (Configuration Level)
Level 3 - Process Element (Decompose Processes)
Level 4 - Implementation Level
Level 1 - Defines the content and scope for the SC operations
(Competition and Performance Targets set)
Level 2 - Configuration of SC
Level 3 - Competing Capability based on Process Element Definition,
Process Element Information Inputs and outputs
Process Performance Metrics
Best Practices
System Capabilties required to support Best Practices
Systems/Tools
Level 4 - Focus on Competitive Advantage and Adapting to Changing Environment
SCOR SCOPE - BPR, Benchmarking, Best Practice Analysis, Process Reference Framework
Focus is not functional area rather it is on the process
SCOR Model Structure - To describe your process architecture so as to make it
understandable to Key Business Partners
Architecture - The way processes interact, how they perform, how they
are configured, and the staff skills needed for operating
the processes
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Using the SCOR
Understand the Scope - Business, Configuration, Performance, Opportunity
Business - Products and Services that Supply Chain Delivers
Competitive Landscape for each product and market
Configuration - Geographic Maps and Thread Diagrams
Performance - Scorecards and Benchmarks
Opportunity - Setting the Scope, Focus on one or few supply Chains
and one or few metrics per supply chain
Investigate Causes -
Metrics Decomposition - Diagnostic Metrics
Problem Metric/s
Process Problem Discovery - Determine associated Processes
Collect information about how the
process operates
Classify problems - Group relevant observed performances
and problems together
Determine how this impacts the overall
problem
Identify Solutions - Research Better Practices
Develop "What if Scenarios?"
Review Solutions
Design Solutions - Document Processes - Develop Detailed Transactional Information
Develop Detailed Process Flows