UNDERSTANDING THE ABM WORLD

TOURISM
AND
HOSPITALITY
INDUSTRY
At the Session
KEY CONCEPTS COVERED

9 Pillars of Hospitality and Tourism Industry

Career Opportunities
 INDUSTRY DEFINITION

The hospitality industry is a

broad category of fields within
Hospitality and the service industry that

Tourism includes lodging, food and

drink service, event
planning, theme parks, and
transportation.
 INDUSTRIES

Accommodation Services
Restaurant and
Foodservice

Hospitality and Transportation Services

Travel Trade
Tourism MICE Services
Recreation and Leisure
Services
Nutrition and Food
Sciences
Industry
Overview
SECTORS OF HOSPITALITY AND
TOURISM INDUSTRY
 KEY FEATURES

Provides tourist/guest a
place to rest
Provides amenities like;
spa, room service,
Accommodation minibar, laundry etc.

Services Different types of

accommodation
includes; hotels, hostels,
motel, bed and breakfast,
condotels, vacation
house etc
 Front Office Operations
Guest Relations
01 Rooms Reservation, Check-in/Our
Amenities
Concierge Operations

Housekeeping Operations
OPERATING
02 Room upkeep

AREAS Laundry and Pressing Services

Bedmaking

Sales and Marketing

03 Client Relations
Marketing Initiatives
 Banquet and Catering
Operations

04 Banquet Operations
Catering Services
Function Room Set-up

Recreation Operations

OPERATING Pool Services

05 Valet Services
AREAS Gyms and Spas
Management

Executive Operations

03 Administration
Human Resources
Training
 KEY FEATURES

The food and beverage

sector encompasses all
types of establishments

Food and supplying food and

beverages for
Beverage consumption from fine

Services dining and ethnic

restaurants to
institutional food outlets
and catering firms, from
pubs and bars to
nightclubs and lounges.
 Front of the House
Operations
01 Table Reservations
Information and Concierge

Stewardship and Waiting

OPERATING Waiting tables

02 Order taking
AREAS POS Operations
Table Maintenance (Bussing)

Bar Operations

03 Bartending
Mixology
Beverage Operations
 Back of the House Operations
04 Kitchen Operations
Culinary Management

OPERATING Coffee Shop Operations

05 Barista Services
AREAS Bread and Pastry Making

Administration and
Entrepreneurship

06 Administration
Menu Planning and
Standardization
Training and Apprenticeship
 KEY FEATURES

Equally, ‘event

Event management’ is a fast

growing professional field in
Management which tourists constitute a

Services potential market for planned

events and the tourism
industry has become a vital
stakeholder in their success
and attractiveness.
EVENTS MANAGEMENT

Event Event Planning

Conceptualization

Event Execution Event Evaluation

and
Implementation
 KEY FEATURES

The sector responsible for

moving tourist from one
Transportation place to another.

Services It includes the Airline

Industry, Rail Industry,
Cruise Industry, and Road
Industry
 Airline Operations

01 In-Flight Operations
Ground and Airport Operations
Cargo Operations

Cruise Operations
OPERATING
02 Front Desk

AREAS Main Hall

Hospitality Establishments

Rail Operations

03 Dispatch
Train Package Marketing
Railway Operations
 KEY FEATURES

Attractions are the

“mainsprings” that drive
people to travel
Attractions include historic
Attractions sites, heritage homes,

Services museums, halls of fame, art

galleries, botanical gardens,
aquariums, zoos, water
parks, amusement parks,
casinos and cultural
attractions.
 KEY FEATURES

This sector includes

everything from bird
watching to fishing,
horseback riding to white
Adventure and water rafting, golf to

Recreation wilderness trekking.

Adventure tourism and
Services recreation draws those who
want to experience a place
that is natural and
unspoiled, and those who
want active, unusual
vacations.
 Casino Operations
01 Cage Operations
Table Games Operations

OPERATING Resorts Operations

02
AREAS Property Management

Spa and Wellness Operations

03 Spa Operations
 KEY FEATURES

Those working in tourism

services include people who
research tourism trends,
Travel and Tour advertise and market

Services tourism products, educate or

inform others about tourism,
and those who distribute
general tourism information,
like statistics.
 KEY FEATURES

The travel trade sector supports

the bookings and sales in the
other sectors. The people that
work in the travel trade make

Travel Trade reservations for

accommodations, tours,
Services transportation, food and
beverage for attractions. These
bookings can be in the form of an
all encompassing tour package
or a single booking for a single
traveller.
 Travel Agency Operations

01 Reservations and Ticketing

Travel Counselling
Fare Calculation

OPERATING Field Operations

02 Tour Guiding and Escorting
AREAS Tour Coordination

Sales and Marketing

03 Travel Marketing
Tour Promotions
Career
Opportunities
 WE ARE LADIES AND GENTLEMEN
SERVING LADIES AND GENTLEMEN.
MOTTO OF THE RITZ-CARLTON HOTEL COMPANY
UNDERSTANDING THE ABM WORLD

TOURISM
AND
HOSPITALITY
INDUSTRY
 SENIOR HIGH SCHOOL DEPARTMENT
ACCOUNTANCY, BUSINESS, & MANAGEMENT STRAND
WORK IMMERSION, RESEARCH, CAREER ADVOCACY, & CULMINATING ACTIVITY

HI
Week 4: Winning Your Career
Goals through Workplace
Behavior
WEEK 4: WINNING YOUR CAREER GOALS THROUGH WORKPLACE BEHAVIOR

CONTENT

1 Characteristics of a Good Employee

2 8 Types of Employees

3 The ‘Terrible 10’ Behaviors in the Workplace

Workplace rights and responsibilities.

4 Confidentiality in the Workplace
OUR LADY OF FATIMA UNIVERSITY
 CHARACTERISTICS
1 OF A GOOD
EMPLOYEE

Ten Qualities Of Outstanding

Employees
WEEK 4: WINNING YOUR CAREER GOALS THROUGH WORKPLACE BEHAVIOR

1. Outstanding employees know more than

just the procedures their job requires.

1. Outstanding employees know more than just the

procedures their job requires.
OUR LADY OF FATIMA UNIVERSITY
 3. Outstanding employees form
great relationships with people
inside and outside the company.
4. Great employees
look ahead and
anticipate
problems that
might emerge on
the job.
5. Terrific employees tell the truth about sticky
topics like workload, work/life balance, difficult
customers (or vendors, fellow employees or
managers) and ineffective procedures.
6. Awesome
employees have a
personal career
plan or direction in
mind.
7. Great employees address
conflict rather than avoiding it
8. Top-notch
employees ask for
help when they need
it.
9. Outstanding employees don't rest on their
educational credentials, job title or honors
bestowed on them.
10. Excellent
employees are
coaches and
mentors to people
around them.
 8 TYPES OF
2
EMPLOYEES

(because no two employees are the

same!)
1. THE BELIEVER
Every employer’s dream — the believer — is dedicated, committed and
loves his job. Such employees are utterly motivated and give their
heart and soul to their work.
2. THE SOLDIER
Give him a task and consider it done. Soldiers make great
team players but may lack leadership skills.
3. THE IDEA CHAMPION
Constantly buzzing with new ideas and thoughts, idea
champions love taking the initiative and kick-starting
projects.
4. THE CLIMBER
Focused on making it big and impatient to rise through
the ranks in corporate world, the climber can be
identified in an office owing his/ her apparent thirst to
be recognized.
5. THE DOORMAT
Easily bullied and pushed around, the doormat
asks for sympathy but always gets the raw deal.
 6. THE TROUBLEMAKER
Troublemakers don’t like their job and ensure that
everyone around them is well-aware of this resentment
 7. THE MATERIALIST
This is the employee who works just for the salary. They
have lost their interest in the job and lack the
motivation to work
8. MR/MS OCD
Highly obsessive and compulsive, Mr/Ms OCD gives
perfectionists a bad name. They fuss over the extra commas in
a presentation and endlessly recheck the numbers in a
spreadsheet. Tireless and relentless, they are excessively
dedicated to work.
 THE ‘TERRIBLE 10’
3 BEHAVIORS IN THE
WORKPLACE

What you should

avoid!
 THE ‘TERRIBLE 10’
BEHAVIORS IN THE
WORKPLACE

• Procrastination
• Lying
• Inefficiency
• Tardiness
• Poor e-mail communication
• Social media addiction
• Bad body language habits
• Inattentiveness
• Speaking without thinking
• Lack of manners
 WORKPLACE RIGHTS AND
4 RESPONSIBILITIES
 Responsibilities of the Employer and the Worker

A. RESPONSIBILITIES OF THE EMPLOYER

• To make a work agreement with the employee, agreeing on conditions, time and place;
• To follow up with the employee on the agreed terms;
• To supervise and provide suitable conditions of work so workers have security, health and
dignity;
• To honor terms of payment;
• To safeguard standards, staff and environment;
• To register and pay into social security for the employee;
• To take care of the well‐being of staff and qualified dependents (e.g. wife/husband,
children);
• To agree on a performance contract.
 Responsibilities of the Employer and the Worker

B. Responsibilities of the Worker

• To personally perform the work in the time, place and conditions as agreed upon;
• To follow the instructions of the worker’s boss;
• To avoid any issues or problems at the workplace that will endanger the worker or his/her
colleagues;
• To follow the rules at work.
 CONFIDENTIALITY IN THE
5 WORKPLACE
‘CONFIDENTIAL’ means what?
The word “confidentiality” has both casual and legal meanings in
the workplace and will have different meanings throughout your
professional career. In some instances, confidentiality refers to
not discussing internal goings-on with co-workers. In other
instances, it refers to not sharing trade secrets and other
company information with competitors, the press or anyone
outside of your company
 Casual Definition

If you repeat ‘confidential’ statements made by co-workers, even if the

original source doesn’t hear about your gossip, the people you tell might
lose respect for you and no longer trust you. If you gossip with customers,
they might tell your competitors, who will be less likely to hire you in the
future.

Examples of breaking casual, confidential communications include repeating a co-worker’s opinion of his boss, revealing the fact that a peer is
interviewing with another company, forwarding a confidential email from one employee to another, sharing information you overhead others
discussing or passing around a document you found that wasn’t intended for others. A general rule of thumb for discussing others and/or their
information is not to repeat something if you wouldn’t say it if the person was standing next to you.
 Legal Definition
Information from the company that employer
doesn’t want to be made public or revealed. This
can include salaries, employee perks, client lists,
trade secrets, sales numbers, customer
information, news about pending terminations,
reasons for a firing, phone codes or computer
passwords.

Examples: Customer lists, production processes, recipes, patents, financial information, research, website traffic statistics and computer and
building security information. Companies that collect data on customers cannot share this information with other companies unless it informs
customers in advance, such as when businesses share email lists. Personnel information is confidential, and information in an employee’s file,
such as social security number, salary, health records, disciplinary actions and termination reason can’t be discussed with other employees.
Most of this information can’t be discussed with potential employers who call for a reference. Divulging inside information can damage your
former employer, allowing them to sue you to recover those damages. Review any non-compete or confidentiality agreements you’ve signed
with your attorney and discuss any proprietary information you have you might not be able to share with a new employer.
WEEK 4: WINNING YOUR CAREER GOALS THROUGH WORKPLACE BEHAVIOR

REFERENCES

[Link]

[Link]
office/articleshow/[Link]

[Link]
bad-habits-that-can-cost-you-your-job/?sh=57d915cf5b53

[Link]
[Link]

[Link]
[Link]

OUR LADY OF FATIMA UNIVERSITY

WEEK 4: WINNING YOUR CAREER GOALS THROUGH WORKPLACE BEHAVIOR

THANK
YOU
Making Good Personality Impression Last
• Creation of Resume
• Personal Branding (Proper Posture and Business Attire)
• Communication skills (written and oral)
• Job search (search engines, referrals, and networks)

Creation of Resume

Résumé is a French word meaning “summary”, it is a summary of one’s education, skills

and employment when applying for a new job. A resume is usually written in the third person to
give it an objective and formal tone. A resume would be ideally suited when experience people
apply for specific positions where certain specific skills are more important than education. The
goal of a résumé is to represent the skills and experience necessary to succeed in the position from
all areas—job-related, volunteer, and extracurricular activities.
It is generally used in industry due to the convenience of skimming through details and
identifying the right candidate for further stages of qualification in the shortest span of time. Often,
recruiters and HR people receive several applications for a job position. They just look through
the résumés faster and create a pool of shortlisted candidates.
Unlike CV, it has lots of option for formatting and it is customized according to the
requirement of the job position. It is usually used by applicants who already have job experiences
and are currently hunting for another job. Résumé means summary and it is the shortest of all the
formats. Thus, résumés are usually 1 or – at maximum – 2 pages long.
Components of a good resume:
Personal Information
Your name, address, city, state, cell phone number and email address should be highly visible,
centered at the top of the page. *Note: E-mail address and cell phone voicemail must be
professional.

Objective (optional)
Not all employers require an objective. An objective identifies which position you are seeking.
Place an objective on your resume when you are applying for a specific position.

Highlights of Qualifications
The qualifications section delivers an impact at the top of your resume – it’s your first impression.
The qualification statements should match your skills to the target job description. You want the
employers to read the summary and say “we have to meet this person.” Information in this section
must be customized to fit each position you apply for. Place most important words first since the
scanner may be limited in the number of words it reads. List hard skills not soft skills.

Experience
Use separate headings for Internship and Work experience List in reverse chronological order,
specifying employer name, city and state, job title, and dates of employment. Use action verbs (see
sheet) to describe your tasks, hi-lighting your accomplishments and skills (review accomplishment
sheet) and relating these to individual job requirements. If you have not completed an internship,
you may consider adding a section titled “Career Related Experience”.

Education
List all collegiate experiences (degree received) in reverse chronological order. Include school
name, city and state, degree, anticipated graduation date, majors, minors, GPA (optional). You
may also list relevant course work, Dean’s List, and scholarships. Study abroad would also be
listed under this section using the same format.
Activities
Employers have indicated that involvement in extracurricular activities demonstrates leadership,
time management and organizational skills. The following is a list of activities that can be included
in this section: organizations/associations, volunteerism, community involvement, and athletic
teams, (if you have held a leadership position, be sure to include this with the activity). You may
choose to have a leadership section if you have several experiences.

References
“Reference available upon request,” can be omitted. It is understood that you will supply
references. Create a separate reference page and bring it with you to the interview. Include the
reference name, title, organization/company name, business address, phone number, and email of
each reference. Include only those persons who have agreed to serve as a reference for you. List
all your personal information at the top of this page.
Example Resume:

FIRST NAME LAST NAME Formal Photo

Address · Phone 2x2
Email · LinkedIn Profile · Twitter/Blog/Portfolio

To replace this text with your own, just click it and start typing. Briefly state your career objective, or
summarize what makes you stand out. Use language from the job description as keywords.

EXPERIENCE
DATES FROM – TO
JOB TITLE, COMPANY
Describe your responsibilities and achievements in terms of impact and results. Use examples,
but keep it short.

DATES FROM – TO
JOB TITLE, COMPANY
Describe your responsibilities and achievements in terms of impact and results. Use examples,
but keep it short.

EDUCATION
MONTH YEAR
DEGREE TITLE, SCHOOL
It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework
too.

MONTH YEAR
DEGREE TITLE, SCHOOL
It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework
too.

SKILLS
• List your strengths relevant for the role you’re • List one of your strengths
applying for • List one of your strengths
• List one of your strengths • List one of your strengths

ACTIVITIES
Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to
include Leadership and volunteer experiences here. Or show off important extras like publications,
certifications, languages and more.
 Proper Posture and Business Attire
What is Proper Posture?
Posture is the position or carriage of the body in a sitting or standing position. It is very easy to
have a bad posture when sitting at a computer workstation. Even good posture when held for a
long time can lead to fatigue or discomfort. Psychologists proved that it takes only 20 to 32 seconds
to make a good or poor first impression, despite an interviewer's mental attempts to remain neutral.
is about far more than looking confident and poised. Sitting or standing in the right position makes
sure our bodies function properly.

Proper Standing Posture

• Bear your weight primarily on the balls of your feet.

• Keep your knees slightly bent.
• Keep your feet about shoulder-width apart.
• Let your arms hang naturally down the sides of the body.
• Stand straight and tall with your shoulders pulled down and backward.
• Tuck your stomach in.
• Keep your head level. Your earlobes should be in line with your shoulders. Do not
push your head forward, backward, or to the side.
• Shift your weight from your toes to your heels, or one foot to the other, if you must
stand for a long time.
 Image credits to bgfurniture
The computer workstation should allow you to sit with:
• Keep your feet on the floor or on a footrest, if they don’t reach the floor.
• Don’t cross your legs. Your ankles should be directly in front of your knees.
• Keep a small gap between the back of your knees and the front of your seat.
• Your knees should be at or below the level of your hips.
• Adjust the backrest of your chair to support your low- and mid-back or use a back
support.
• Relax your shoulders and keep your forearms parallel to the ground.
 • Avoid sitting in the same position for long periods of time. Take breaks and move
your body.
Make sure to get up and move around at least every 30 minutes – even if it is only for 60-90
seconds.

Proper Business Attire

Business professional attire suggests a formal, conservative dress style. It is expected when
interviewing with an employer unless stated otherwise. Attention to detail, impeccable grooming,
and a well-fitted suit are vital to make a good lasting impression.

The Importance of Proper Attire

Making the best possible impression is paramount when seeking employment! Even
though we would like to think that our skills and abilities are what secure us the job, appearance
does count. First impressions are made within five minutes of meeting someone and help to shape
all future impressions. When it comes to your career, it is important to dress professionally. This
allows the employer and professional contacts to focus on your skills and abilities, not your
clothing.
For Women
 Wear a Suit – Although women have come a long way in the world of work, skirt suits
are still preferred. There is an old saying “Dress the position you want, not the one you have.”
Many corporate offices follow the professional look their customers are accustomed to working
with and placing confidence in. Longstanding colors such as Blue, Black, Gray, or Brown are the
color choice of many executive champions.
The trick is to look conservative and professional. Wear an appropriate length skirt, avoid tight
skirts and mini-skirts. Let quality of your suit, followed by the strength of your words to impress
your potential employer.
Blouses – A cotton or silk blouse in a neutral color with a simple collar is fine. Do not wear
a sleeve-less blouse, just in case you have to take off your jacket. Most conservative offices do not
allow sleeveless blouses as proper dress attire. Be sure, to ask about the corporate culture of an
office prior rushing out to the interview. With the rise and fall of [Link] companies, much has
changed. Make sure your power wardrobe is for the correct setting. Your blouse should fit
comfortably, and not appear to be tight, wrinkled or distracting due to loud colors.
Scarves – A classic 34- inch square silk scarf that compliments your suit in color and
pattern. Less is better, less color and less patterns. Keep it simple.
Shoes – Pumps with 1 ½ - inch heel are standard. Choose a color that compliments your
suit and handbag – black, brown, burgundy or navy. Avoid open-toe shoes, hi boots, stiletto heels
and white shoes. Be sure to have your shoes polished and shined and that your heels are in tact.
Wear leather shoes, avoid suede and light fabrics - they attract dust.
Stockings – If you wear a light colored suit, wear light colored stockings. Do not wear
contrasting colors. Avoid opaque and printed stockings.
Jewelry and Perfume – Large hoop, dangling earrings should be left at home. Wear small
stubs or avoid wearing earrings. Do not wear more than one pair of earrings and two finger rings,
one watch or bracelet. Remove all non-traditional jewelry e.g. nose rings, eyebrow rings, multiple
earrings.
For Men

Wear a Suit – Unless you’re interviewing in a field where a suit would look out of place, wear
one. At most places, an open-collar shirt and suit jacket is fine. Wear dark colors: blue, black,
brown, gray.
Shirts – As a rule, the simpler the better, no bright colors, French cuffs or monograms. White, off
white, pale, blue shirts are preferred; you can’t go wrong with a cotton shirt.
Ties – To play it safe choose a traditional silk tie, no loud colors or patterns. Your tie should
coordinate with your attire. It may also be wise to avoid ties with images and designer logos.
Socks – Choose a color that coordinates with your suit (usually black, dark gray, dark brown, or
dark blue) and make sure they are long enough not to expose your skin when you sit down. Shoes
– Make sure your shoes are polished and shined and that your heels are in tack. Avoid wearing
boots, wear dress shoes that coordinates with your attire.
Jewelry and Cologne – Less is better. Avoid wearing a lot of cologne and jewelry. Do not wear
more than one ring, remove earrings and multiple chains.
 Communication skills (written and oral)
Communication skills are crucial at all levels and in all roles of an organization. This guide
provides information on how you can evidence your reading skills, written skills and oral skills,
as well as non-verbal communication skills, such as body language and listening skills.
Good communication and social skills are vital at work as you will be required to
communicate with people in a range of settings. No one wants to do business with individuals who
cannot express themselves clearly, cannot write accurately, or would not be able to listen
effectively to instructions and briefs.

Top 10 Communication Skills

1. Listening
Being a good listener is one of the best ways to be a good communicator. No one likes
communicating with someone who cares only about putting in her two cents and does not take the
time to listen to the other person. If you're not a good listener, it's going to be hard to comprehend
what you're being asked to do.

2. Nonverbal Communication
Your body language, eye contact, hand gestures, and tone of voice all color the message
you are trying to convey.
Eye contact is also important; you want to look the person in the eye to demonstrate that you are
focused on them and the conversation.

3. Clarity and Concision

Good verbal communication means saying just enough—don’t talk too much or too little.
Try to convey your message in as few words as possible. Say what you want clearly and directly,
whether you're speaking to someone in person, on the phone, or via email. If you ramble on, your
listener will either tune you out or will be unsure of exactly what you want.
4. Friendliness
Through a friendly tone, a personal question, or simply a smile, you will encourage your
co-workers to engage in open and honest communication with you. It's important to be polite in
all your workplace communications.

5. Confidence
It is important to be confident in your interactions with others. Confidence shows your co-
workers that you believe in what you’re saying and will follow through.

6. Empathy
Using phrases as simple as "I understand where you are coming from" demonstrate that
you have been listening to the other person and respect their opinions. Active listening can help
you tune in to what your conversational partner is thinking and feeling, which will, in turn, make
it easier to display empathy.

7. Open-Mindedness
A good communicator should enter into any conversation with a flexible, open mind. Be
open to listening to and understanding the other person's point of view, rather than simply getting
your message across.
By being willing to enter into a dialogue, even with people with whom you disagree, you will be
able to have more honest, productive conversations.

8. Respect
People will be more open to communicating with you if you convey respect for them and
their ideas. Simple actions like using a person's name, making eye contact, and actively listening
when a person speaks will make the person feel appreciated. On the phone, avoid distractions and
stay focused on the conversation.
9. Feedback
Being able to give and receive feedback appropriately is an important communication skill.
Managers and supervisors should continuously look for ways to provide employees with
constructive feedback, be it through email, phone calls, or weekly status updates.

10. Picking the Right Medium

An important communication skill is to simply know what form of communication to use.
For example, some serious conversations (layoffs, resignation, changes in salary, etc.) are almost
always best done in person.

You should also think about the person with whom you wish to speak, if they are a very busy
person (such as your boss, perhaps), you might want to convey your message through email. People
will appreciate your thoughtful means of communication and will be more likely to respond
positively to you.

Writing skills
Written information Present written documents free of grammatical errors and bad
punctuation.
Give examples from your course or employment of when you have had to write succinctly,
accurately and logically. These can be any examples of writing in standard English including:
• dissertations
• articles for student publications
• written copy for websites
• posters to communicate messages
• leaflets to publicise events
• an executive summary
• information as part of a on-screen presentation
• minutes of programme meetings
• match reports for team sports.
Oral communication skills
Speak clearly and concisely using appropriate language, tone and vocal pitch. Demonstrate
this at the interview.
Give examples of when you have effectively communicated with people of different social
backgrounds and cultures, for example at:
• a networking event
• the launch of a new business
• the opening of an exhibition
• the taking of groups of dignitaries around the campus
• formal presentations
• work simulations such as: mock trials, assessment centres, pitches, role-plays
• placements or internships

Non-verbal communication skills

Use positive body language
Be aware that you are giving messages by the way you move, sit and from facial expressions.
In an interview situation, when giving a presentation as part of an assessment, or any scenario in
which you are feeling under pressure, it is important that you communicate positive nonverbal
messages
Listening and questioning skills
Use active listening. Active listening is when a listener is attentive in order to interpret, understand,
evaluate and respond to what is being said correctly.
Use effective questioning skills. These can be used to clarify a situation, demonstrate
understanding and show empathy.
Give examples from when you have effectively listened and questioned, for example when:
• feeding back a report of a conference or meeting to university colleagues
• undertaking a placement as part of your course
• holding group discussions
• chairing meetings
• attending networking events, business forums, lectures and seminars
 Job search (search engines, referrals, and networks)
STARTING A JOB SEARCH

Job searching may seem overwhelming or daunting. It is hard work. However, you must
be persistent during your job search process. Try to keep a positive attitude. Remember to take
care of yourself while searching for a job and do what you can to have a balanced lifestyle. This
will increase your likelihood of staying healthy during this time.

AN EXAMPLE OF A JOB SEARCH

1. Determine the type of job you want and where you would like to work. For example, do you
want a career with a large corporation, local store, manufacturer, real estate office or bank?

2. Make a list of all businesses that are hiring in the locations where you are willing to commute
and include telephone numbers. Cold call each one and ask to speak with the appropriate person,
such as a hiring manager, the head of HR or the contact person listed on the job announcement.

3. Join social networking groups, such as Facebook and LinkedIn. Connect with as many people
as possible. When / if appropriate, ask your connections if there are any job openings at their places
of employment. Whether there is a job available or not, ask if you can send them your resume. Ask
them to keep it on file. You can also network by participating in fitness and religious groups.
Mention that you are looking for work and ask if anyone knows of any place that is hiring.

ONLINE JOB SEARCH

One of the most useful job search strategies is to use the Internet effectively. An online job
search should not be limited to using job boards. Millions of other jobseekers are competing for
jobs that are posted online. You will need to use other Internet resources to gain an advantage. For
example, using the Web for networking, researching employers, learning from experts and finding
salary information can greatly improve your job search. You can also put your resume online for
employers who are actively looking to fill a job opening.
 The Internet provides you with many options and tools for a comprehensive job search.
You can identify job openings throughout the world, locate and copy files of employer literature,
exchange messages with professionals in your field, share ideas and information with specialty
user groups, and find advice on résumé writing, interviewing, etc. Employers increasingly use the
Internet as a recruiting tool.

Many job search services and resources on the Internet are free to job seekers, but some are not.

Principle benefits of using the Internet in your job search include the ability to:

• Access timely job notices around the clock.

• Locate unusual or difficult-to-find career information.
• Communicate with professionals or resource groups in specialized areas.
• Research companies, organizations, and agencies.
• Post your résumé/apply online for positions.

Principle drawbacks of using the Internet include:

• Vast, sometimes unwieldy amounts of career and job search information.

• Privacy issues related to posting your résumé online.
• Over-utilizing the Internet while under-utilizing other career resources (print, people, etc.).
• The disappearance or relocation of useful career sites without notice.

KEY SOCIAL MEDIA PLATFORMS TO USE DURING YOUR JOB SEARCH

The Internet is full of social sites and any one of them may be beneficial to you and your
job search, depending on your interests and career field. Here are a few websites you may consider
joining in order to strengthen your online presence.

LINKEDIN

Use LinkedIn to build relationships with individuals in your profession – and to highlight
those relationships. Network by joining groups and following people who are connected to your
career interests. Participate in discussions on relevant topics which will show your expertise and
get the attention of businesses. Join your college’s alumni page. This is a great way to keep up
with connections, as you never know when you might need the help or advice from a former
classmate or colleague. When putting together your LinkedIn profile, make sure that you have a
professional-looking profile picture. Try to use the same picture on all of your other social media
sites as well to maintain consistency

FACEBOOK

Facebook is the largest and most used social network in the world. As of January 2017,
there were 1.8 billion Facebook users. Make sure that your profile is complete. One of the most
important things you can do is add your past work history and professional skills to the “About”
section of your profile. Add your education and experience to your profile to connect with alumni
that may be helpful in your job search.

Keep in mind that plenty of businesses check your Facebook profile specifically to find
reasons not to hire you. Taking this information into consideration, make sure to delete all posts
that might make them cross you off their list. Some examples of compromising posts are:

• Negative posts about employers

• Confidential or proprietary information

• Lying about your qualifications

• Posts about alcohol, drugs or illegal activity

• Discriminatory remarks

• Poor communication or writing

JOBSTREET

With more than 90,000 employers and 3.6 million candidates on the platform. This job
portal promises services beyond posting a job ad, offering guidance and support to employers new
to the hiring scene.

Jobstreet's extensive database comes with a number of perks, including intelligent

recommendations specific to your company. Get instant industrial salary suggestions when you
create your job ad, as well as suggested screening questions tailored specifically to the job. The
platform also makes use of integrated sourcing, which instantly recommends prospective
candidates for you once your job ad is posted.
Referrals

Employee referrals are often thought to be the proverbial golden tickets of job seeking.
While they don’t guarantee you a job, they can increase the odds that your application will be seen
by a recruiter or hiring manager and ultimately give you a boost in the hiring process.

An employee referral is essentially an endorsement within a potential employer of you and

your talents for a specific position. A person you know, such as an old colleague or former
classmate, at the company is usually the one to offer the referral.

The referral can be informal — when a connection simply passes your name on to a
recruiter or hiring manager as a good candidate. A referral can also be part of a formal program at
a potential employer that awards the current employee if their candidate is ultimately hired.

Who to Ask for a Referral

The best type of referral for a job is an employee referral. However, clients, vendors,
friends, family, and other people who are connected to the company may be able to assist, as well.

If you know anyone who is affiliated with the company, ask them if they can put in a good
word for you.

How to Find Someone to Refer You

Use LinkedIn: Start by checking for connections at the company on LinkedIn. Search by
company name, then click on the company you're interested in. You'll see a list of contacts in your
network who may be able to assist.

Check With Your College Career or Alumni Office: If you're a college graduate, check
with yourcollege career services office or alumni office to see if they can put you in touch with
alumni who work at the company you're interested in.

Ask Your Network. If you're employed, and of course, you want to do this carefully, check
with your friends and professional contacts to see if they know anybody at the company who could
help.
Networks

Why is networking important?

Networking enables you to take advantage of personal and business connections, rather
than relying solely on your resume. These connections are not only beneficial for you but also for
employers, who hire many new employees through networking.

Companies want to hire the best person for the job. There is pressure on those leading the
hiring process to find someone has the skills and experience necessary to succeed in the position
and who the employer likes and trusts. While interviewing based on resumes alone can help
employers find strong candidates, relying on networks and the networks of their employees can
reduce the risk of a bad hire.

Using networking to get a job interview means you’ll enter the hiring process with a
relationship and level of trust with your employer, thanks to you network.

How to network for a job

Networking for a job requires strategic thinking and developing skills that help you connect
with others. By networking efficiently, you can guarantee that the effort you put into cultivating
these relationships is worth your time and the time of your colleagues.

Here are a few tips to consider when networking for your next job:

1. Get face-to-face.
2. Offer help.
3. Fight your fear.
4. Be patient and make time.
5. Focus on the relationship, not your resume.
6. Use social networks and online resources.
7. Follow up.
References:

[Link]
[Link]
[Link]
[Link]
[Link]
[Link]
[Link]
[Link]
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WEEK 6: Getting the Right Job for You

Overview
This session, "Getting the Right Job for You" shall facilitate the Mock
Recruitment Interview. This is the application of your learnings from the previous
sessions you attended. This session will give you an opportunity to assess your soft
skills, specifically your confidence in how you present yourself during an initial
interview with an employer.
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LECTURE PROPER:
I. Seven Job Interview Mistakes You Probably
Do Not Realize You are Making:

1 - Starting the interview late.

Most candidates know to show up to a job interview a few minutes early (you do
know that, right?), especially to allow time to get through building security.
However, in addition to being physically on time, you need to be there mentally –
i.e., looking and sounding polished from the moment the interview starts. Too
many candidates start off anxious for the first few minutes – talking too fast,
struggling to find their words. They may improve as the interview goes on, but that
may be too late if your interviewer is turned off by those first few minutes.
2 - Wanting any job, not this one.
Too many candidates talk about themselves but not necessarily in relation to the
potential job at hand. Do not assume it is obvious that you want the job. In my 20+
years of recruiting, I have seen many candidates who are just looking to get out of
their current situation and want any job, not necessarily my job. You need to talk
about how you are a fit for the specific job at hand, not just your qualifications
overall. If you do not get specific, you are too general.
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3 – Putting yourself first.

Talking too much about yourself and not the job at hand is one example of putting
yourself first and the company second. Another even more glaring mistake is when
you talk about wanting the job solely for reasons that benefit you – you want to
learn; you want the challenge. I assume that candidates say these old tropes
because they believe it shows that they are determined and have grit. However,
these attributes are still you-focused – you are going to take, I mean learn from this
company, you are going to develop yourself while you are there. The prospective
employer is just as selfish and is thinking in terms of what is in it for them. They do
not care that you want to learn or be challenged – they want you to add value from
the first day.

4 - Looking tired.
Averting your eyes, slouching even just a little, and talking in a low voice all make
you look tired. You do not need to be big and loud, but you do need to show high
energy. Even otherwise articulate candidates, like these top MBA students, often
need to make small adjustments to how they comport themselves. You may not
notice that you look down or side-to-side rather than directly at the person you are
talking to. You may be comfortable leaning back in your chair or putting your
elbows on a table, but in an interview setting, it means you are not sitting upright.
You may not realize you talk too low. Record yourself and see if you are making the
mistake of looking tired.
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5 - Lacking confidence.
Low energy might also be interpreted as lacking confidence. Fidgeting is another
mistake that shows low confidence during job interviews. For the mock interview
sessions, I kept a pad and pen on the candidate side of the desk, so students could
take notes after the interview was over. Some students took the pen at the start of
the interview and fidgeted with it throughout. Keep your hands to your sides if you
tend to drum your fingers on the table or click your pen open and closed.

6 - Confusing the interviewer.

Of course, the interview is not just about how you look (e.g., confident, energetic)
but also what you say. If you are a talented and experienced professional, you likely
have several interesting roles and projects to showcase your skills, and since you
lived these roles and projects, you might assume you can easily talk about them.
This is an incorrect assumption! It takes preparation and practice to talk clearly and
concisely about complex projects or roles with multiple responsibilities. There are
many details to cover, and you will end up rambling if you have not prepared your
examples in advance. You need a structure for giving comprehensive interview
examples, and you need to set your examples in advance, or you will confuse the
interviewer.
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7 – Assuming a phone or video interview is the same as live.

Even if you already incorporate all the above tips and can ace a live interview, you
still need to prepare separately for phone and video interviews. One of my
strongest students over the four days came back to do additional practice, and I did
not think he needed it – until I learned he had an upcoming phone interview and
had not yet practiced phone interviewing specifically. Unlike his live interviewing
performance, he struggled over the phone. You lose all non-verbal cues, the ones
you give and the ones you get from the interviewer. That is a significant decrease
in communication power, and it can throw you off. It also makes the content of
what you say and how you speak even that much more important.
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II. 18 Tips for New Graduates Ready for The Job Market (by Forbes Human
Resources Council, 2018)

Being a new graduate can

be an exciting time. One
chapter of life is closing, and
another is just beginning. But,
in many ways, finding post-
grad work is a job. Making
that transition from student
to employee is not always
easy. There are a lot of
mistakes to be made if you do
not know what to look out
for. Fortunately, members of
the Forbes Human Resources
Council shared their best tips and actionable steps that may make job hunting a
little easier and lessen the worries that come with starting a new journey post-
graduation.
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1. Include All Work Experience on Your Resume

Do not over-edit your resume to include only the work experience that you believe
is relevant to the position for which you are applying. Babysitting gigs show
trustworthiness and restaurant/retail jobs show that you are outgoing and
tenacious. Moreover, the more experience listed, the more likely you will have
something in common with your interviewer, making you a more memorable
candidate. - Cristin Heyns-Bousliman, Blake's Lotaburger, LLC.
2. Know What You Want
One, understand your values. This may seem a bit odd but understanding what is
important to you in life and in work will serve you well over your career and can
serve as a common thread as you interview. Two, know what you want to do, and
be clear about it. If you are new to the job market and looking for a role, you need
to be able to answer a simple question: "What do you want to do?" - John Sigmon,
[Link].
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3. Give Flexibility.
Flexibility is like trust: you need to earn it. If you want a certain experience, you
must show you can contribute to the employer's expectations as well. The best
employee is one who is nimble, one who can adjust their approach with different
people/personalities, flex their schedule when the business requires it and quickly
problem-solve/innovate when faced with obstacles. - Lotus Yon, NCH
4. Utilize Social Media.
Employers are looking at social media. Build a strong profile and catalog your
achievements as you go on LinkedIn. Make sure to show your successes. - Nicole
Smartt, Star Staffing
5. Be Proactive.
Take charge of your own career by becoming proactive, not reactive. Get to know
and understand your audience. When you accomplish that, you will know what the
expectation is. Then plan to meet that expectation before being asked. - Adam
Mellor, ONE Gas, Inc.
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6. Make Connections Before Graduation

Start making as many connections as possible in your chosen field prior to
graduation. Not only will this improve your chances of landing a job, but those who
know someone in the industry often land more coveted roles than those who just
apply to job ads. New grads with no connections who are unsure of their path can
still do well, though they have more work ahead of them to find their ideal role. -
John Feldmann, Insperity.
7. Keep A "Yesterday" Journal
If you want to mine your experiences for the most learning possible, keep a
"yesterday" journal. Keep it online, on your laptop, tablet, phone or even paper.
The only rule is every entry must start with "yesterday." From there, you go over
what happened and formulate your thinking for tomorrow. There is no faster way
to learn. - Pamela Potts, [Link].
8. Be Ready to Work
One of the issues I often hear from managers who hire recent graduates is they
spend a lot of time teaching them how to be employed: show up on time, dress the
part, prepare for meetings, complete work by the deadline, collaborate,
communicate, etc. It may seem basic, but if you have mastered these skills, you'll
start at the top of the class. - Tracy Bittner, SPHR, Ionic Security Inc.
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9. Show Your Employer You're Hungry.

Take the time to learn your role well and ask for more. Show your new employer
you're hungry by kickstarting your learning. Offer to assist with projects, stay late,
come in early, take on extra challenges or even propose a project. Even if you get
shut down or told to go home, it shows you are excited to be part of the
organization (and grow in it) and grateful for the position. Always go the extra mile.
- Brooke Peterson, Skyfii.
10. Find A Mentor
Maybe the best way to accelerate your career growth is by finding a mentor who
can help guide you through your early career and beyond. When interviewing with
companies, be sure to get a feel for the leadership styles of those you will be
working with. Is there someone who seems willing to be there to help you get and
stay on the fast track, or will you be relegated to finding your way alone? While it
is easy to focus on the money or the name brand of the companies you are
interviewing with, do not forget that your career is going to be constantly evolving.
Having a person, you can trust to help you navigate the twists and turns will be
invaluable. - Peter K. Murdock, Blackmon Mooring/BMS CAT.
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11. Create A Positive Brand

Start branding yourself with your very first job. Your work ethic and interactions
with colleagues set the tone for your next move. Your behavior creates the path to
success and all you need to do is treat every opportunity like it is the last. - Charece
Newell, MSILR, sHRBP, CCLC, Sunspire Health.
12. Look Beyond Your Degree
Graduates think they are limited to the field their degree is in. While their degree
will certainly help them land a job in that industry, they should not limit themselves
if they are interested in another career path. Many entry-level positions require a
general bachelor’s degree and upward mobility comes more from experience than
it does from your degree. Do not be afraid to take another path. - Tiffany Servatius,
Scott's Marketplace.
13. Be Confident, But Humble
Graduates are coming with new perspective and learning. Employers need to see a
person who is confident in their skills and abilities. However, employers also want
to see a willingness to learn and grow. While demonstrating all the necessary
qualifications of the job, a graduate needs to show the interviewer that they have
the humility to ask questions. Both traits go hand in hand. - John Mauck, American
Public University System.
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14. Take Advantage of Additional Training

Take advantage of additional training offered by your new employer. Many
companies enroll employees in onboarding, but most new grads do not realize that
more training options could be available. Ask managers and HR what courses are
available. Self-selected training serves as a strong signal of employee drive and can
be the springboard into a thriving and fulfilling career. - Jeff Weber, Instructure.
15. Be Curious.
The best part of this season of life is that you have the ultimate bandwidth to be
curious. So, learn as much as you can. Ask the hard questions, ask the obvious
questions. You will find opportunities where you can add value by being guided by
curiosity. It is tempting to have an answer at the table, but often having the right
question will lead you to far better outcomes. - AJ Thomas, [Link].
16. Say Yes and Learn from Mistakes
Get your foot in the door and volunteer as much as possible. Only by trying will you
learn valuable knowledge about yourself, develop and gain experience. Embrace
failures by learning how to change your behavior to improve results. You become
stronger by how you handle adversity. - Thoai Ha, Lynx Innovation.
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17. Do Your Research.

Learn more about the scope, expectations and challenges of your target job and
industry by browsing the internet and connecting with professionals in similar
positions in that industry. Find out the minimum and preferred requirements for
your target job by studying similar job descriptions and create an achievement-
based resume that shows how your work history, skills and knowledge fit the job. -
Ochuko Dasimaka, Career Heights Consulting, Inc.
18. Focus on Installing Different Mindsets
What I learned after being in talent acquisition for more than 10 years is that
mindsets are more important than skill sets. For example, installing the mindset of
learning will serve graduates more than just picking up a skill, because skills are
getting obsolete every two to five years. If graduates have a mindset of learning
they will keep mastering skills required to do their job in the future. - Shahid Wazed,
City of Edmonton.
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III. 15 Common Interview Questions and Answers (for New Grads)

So, you landed an interview! Congratulations—that is no small feat. Getting an
interview is an incredible feeling, but it can also be a stressful experience. You want
to be 100% prepared when you walk through the door or turn on that video chat.
Today, we will prepare you for your interview by reviewing the most common
interview questions and answers. And do not worry if you lack relevant experience.
In this article, you will find advice that is tailored to new college graduates and
early-career job seekers.
Before we get to the questions, let us review a few interview basics:
• Be sure to bring extra copies of your resume, cover letter, and work samples
to the interview.
• Do your research beforehand. Review the company website, local business
news sites, and your interviewer’s LinkedIn profile.
• Arrive a few minutes early to show that you are reliable.
• During the interview, listen carefully, stay on topic, and use the STAR
method. Be positive and enthusiastic, no matter what.
• Send a thank-you note within 48 hours of the interview. If you do not hear
back, wait at least two weeks before following up about next steps.
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1. What are your strengths?

Do not look at this common interview question as a trick, but rather a gift. This
question provides an excellent opportunity for you to demonstrate your
personality, expertise, and preparation for the interview.
Choose two or three strengths that reflect you and are directly related to the job.
Then, support at least one of them with evidence, such as awards, metrics, or
specific anecdotes. Stay away from clichés and focus on substantive answers. The
interviewer is looking for quality, not quantity. Here is a good response:
“I believe one of my greatest strengths is time management. For example,
last semester I managed to earn a 3.8 GPA while working 20 hours a week at a local
coffee shop, serving as president of my fraternity, and acting as a teaching assistant
for a freshman writing course. I’m also very organized and detail-oriented.”

2. What is your greatest weakness?

The key to nailing this dreaded job interview question is to not let it psych you out.
When it comes to your greatest weakness, the hiring manager is not as concerned
with what you say as how you say it. They are looking for honesty and confidence,
so watch your body language and maintain eye contact.
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Be sure to avoid clichés and cop-out answers like, “I’m a perfectionist.” Hiring
managers want something real. At the same time, do not get overly candid; this is
still a job interview, not a therapy session. Additionally, stay away from true
deficiencies or anything that could impact your ability to do the job well. Practice
your answer ahead of time and always give an example of how you are working to
improve upon your weakness. For example:
“I’m an organized person, so I have trouble with last-minute changes and
ambiguity. In school, I scheduled out all my work, but in an office environment,
deadlines and priorities are always shifting. So, I’m working to get more
accustomed to those changes. I’m taking an online class in project management,
and it’s helped me make room for changing priorities. Now, if a last-minute change
crops up, I know how to reprioritize.”

3. Tell me about yourself.

This common interview question often kicks off an interview. It also tends to trip
up interviewees because they say too much or not enough. Hiring managers don’t
want to hear your entire life story, so just present the highlight reel. Use the
opportunity to show how you’ll add value in the role by sharing career highlights
and key accomplishments. At the same time, try to personally connect with the
interviewer and convey your enthusiasm for the job at hand. Unlike most interview
questions, you don’t need to focus solely on work and school. It’s fine to mention
your interests or accomplishments, too. In other words, this question is perfect
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for those with limited or no work experience. You want to make a lasting
impression by showing your interviewer that you’re well-rounded. An example
answer would be:
“I grew up in a small town in upstate New York most people have never heard
of, but I know you’ll recognize it because I saw it listed as your hometown on your
employee bio! What a small world. I graduated from ABC University one year ago,
then moved here to be an executive assistant at XYZ Organization. It fit well with
my passion for analytics and conceptualizing creative campaigns. Now, I’m looking
for my next professional challenge, and believe I’ve found it at your company.”

4. Why do you want to work here?

Consider this question an invitation to share your research and knowledge about
the company. Show the hiring manager that you’ve done your homework and truly
want to work here and only here. As you share specifics that drew you to the
company, highlight how your own skills, goals, and beliefs align with the company.
“One of the main reasons I want to work here is your company’s commitment
to the community. It really sets you apart from your competitors. I love that you all
volunteer at the Special Olympics each spring. I’ve volunteered with the local animal
shelter every week for the past four years. Being a part of a company that also
values giving back to others is really important to me.”
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5. Where do you see yourself in five years?

Interviewers ask this question because they want to get to know you—but they’re
also looking out for the best interests of their company. The truth is that
recruiting and training new employees costs a lot of time and money. So, the
interviewer wants to ensure you’re serious about them and in it for the long haul.
They also want to know that you’re realistic in your expectations. It’s okay to have
high aspirations but saying that you expect to be in a VP role in five years is a
warning sign.
A great response should put the employer’s fears at ease. Tell them you expect to
be with the company. Then, show that you’ve done your research and have
ambition by discussing your specific career goals and desire to grow with the
company. Use sites like LinkedIn to find more senior people at the company with
titles that you’re interested in. Here’s an example:
“In five years, I see myself here at XYZ Company, contributing to the team
and adding value for the branch. I love that you offer so many opportunities for
professional development, and I want to grow with the company. So, I plan to
master my role as an assistant in the next few years, and hopefully become an
associate after that.”
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

6. Why should we hire you?

You’ll want to answer this open-ended interview question with a two-pronged
approach: First, you’ll want to highlight the attributes or experiences that make you
unique. Second, you’ll want to show how that uniqueness will add value for the
company.
To show that you’re heads above the other candidates, be sure to highlight
characteristics that would make you a great fit for the company culture. This is
another question where doing your research and being genuinely enthusiastic can
make a big difference. Here’s a good example:
“ABC Company is revered in the advertising world for its commitment to
creativity. Since before I can remember, I’ve prided myself on being a creative
person myself. In college, I was in charge of event planning for my sorority and
coordinated over a dozen distinct, themed events last year. In a typical year, the
sorority does five events. I’m excited to think how my creativity and ambition could
enhance what’s already great here.”

7. Why did you apply for this position?

Here, hiring managers are really asking, “Have you done your research and do you
know what this specific job entails?” Whereas “Why do you want to work here?” is
about the company, this is about your role. And this is a question where you need
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

to tailor your answer carefully. The best way to stay on track is to keep the job
description in mind.
Mention key tasks, goals, and requirements that resonate with you. Then,
emphasize how the role aligns with your career goals and is a perfect fit for your
skill set. And one more note: Don’t mention money. Even if paying the bills was
your main motivator for applying to this position, you never want to say that (or
even joke about it). A strong response might be:
“I’m an experienced writer, who loves what she does. And I’m looking for an
opportunity to utilize my strong writing and editing skills to craft compelling
messages. I was especially drawn to the cross-industry clients you support, as it will
allow me to flex my writing muscles and work on a diversity of projects at once. I
know it will be busy, but I also know it will be exciting.”

8. Do you prefer to work on a team or independently?

There’s no right or wrong answer here, but you want to be diplomatic. Regardless
of whether you’re an extrovert or an introvert, it’s crucial your answer clearly
shows that you’re versatile. Share your preference, but also keep the role itself in
mind. If you’re an event planner, hopefully you like working with others.
For a great answer, include two positive examples: one in which you worked well
with a group and another in which you worked well on a solo project.
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

“I love working on a team. When I interned with XYZ Company, there were issues
with a few fellow interns not getting along. I intervened, organized a social
gathering for the group, and it really helped them put their differences aside. We
finished the summer on a great note and came up with the best ideas by putting
our heads together. At the same time, I enjoy working independently when
necessary. In school, I prided myself on never missing an essay deadline. That was
because I’m able to put my head down and focus.”
9. What type of work environment do you prefer?
No matter how you answer this question, you need to make sure it jives with the
culture and reputation of the company. So, be sure to do your research
beforehand. For example, you don’t want to say you like a fast-paced work
environment if the company you’re interviewing with is known for its laidback, chill
atmosphere.
Based on the company website and Glassdoor reviews, share a preference you’re
confident the interviewer will appreciate. Stay away from anything that might
reflect poorly on you (everyone wants two-hour lunch breaks; keep it to yourself).
Here’s an example:
“My ideal work environment is one that really values communication and
input from its employees. I know that XYZ Company has Feedback Friday lunches
with interested employees once a month, and I really love that. Communication and
transparency are really important to me, too.”
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

[Link] do you deal with pressure or stressful situations?

Hiring managers love this interview question because they want to make sure: 1)
You’ve handled stressful situations in the past and 2) You’ll be able to handle
stressful situations with their company. The key to making a good impression is
honesty and a strong example.
So, in advance of the interview, come up with a solid example of how you’ve
managed pressure or stressful situations in the past. Be honest, but stay positive.
It’s okay if you struggle under pressure, as long as you are working to improve. And
don’t pretend you’re so put together that you never buckle under stress. Here’s an
example:
“In stressful situations, I do my best to stay calm and focus on a solution. For
example, when I was the features editor at my college newspaper, I had writers fail
to make deadline a few times. Instead of panicking, I approached the problem
calmly and wrote the articles myself. Later, I sat down with each writer and we came
up with a plan so that wouldn’t happen again. In time, I didn’t have to deal with
that type of stress again because we’d addressed what caused it.”

[Link] would your professors/friends/co-workers describe you?

This can be a challenging question if you haven’t thought about it ahead of time.
Consider recent feedback you’ve received, both positive and negative. The
interviewer’s main goal is to ensure you have a clear understanding of how you’re
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

perceived by others and understand how your actions impact them. To prove that
you’re self-aware, consider answering with two positive traits and one area for
improvement. For example:
“The other members of student council might say that I’m an extremely
effective leader as president. They also nicknamed me “Mr. Congeniality” because
I get along with everyone. But they’d also say that I sometimes take on too many
things at once. I’m trying to delegate more.”

12. Do you have any questions for me?

Warning: This is pretty much a guaranteed question—and a potential dealmaker or
breaker. So be prepared. This is your final opportunity to really stand out to the
hiring manager. Come to the interview with a list of prepared questions to ask. We
suggest having at least 10 in mind since many will get answered throughout the
course of the interview. If you can come up with questions on the spot, based on
what you’ve learned during the interview, that’s even better.
Finally, don’t ever say, “Nope, you covered everything.” Not asking questions
shows a lack of interest, a lack of preparation, and a failure to engage in the
interview itself. Here are a few great questions to get you started:
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

• “You mentioned there are quite a few opportunities for ongoing professional
development at ABC Company. Can you tell me more about these?”
• “What would you like to see me accomplish in the first 60 days? By the end
of the year?”
• “Can you tell me what a typical day looks like in this role?”

Final Thoughts
Interviews are a crucial part of the hiring process.
We’re not saying this to scare you. Instead, it should inspire and encourage you.
With the right preparation and mindset, you’ll be able to look back on your
interview and know it helped you land your dream job.
Begin by practicing the 15 questions above. Then, it’s about being honest and
confident. Show the hiring manager the best version of yourself and that you’ve
done your homework. You’ll make their decision easy—and, of course, in your
favor.
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

Suggested Videos:
7 body language tips to impress at your next job interview
[Link]
Your body language may shape who you are | Amy Cuddy
[Link]
Verbal and Nonverbal Communication
[Link]
Top Interview Tips: Common Questions, Body Language & More
[Link]
Corporate Grooming | Dress-Up & Etiquette
[Link]
Cabin Crew Makeup Tutorial
[Link]
Tips in Writing a Resume for Fresh Graduates | Tech Thought
[Link]
 OUR LADY OF FATIMA UNIVERSITY
Accountancy, Business, & Management Strand
In partnership with
College of Business & Accountancy and College of Hospitality & Institutional Management
Work Immersion, Research, Career Advocacy, & Culminating Activity (WRCC)

NAME: ________________________________________________________
SECTION: ________________________________________________________
TEACHER: ________________________________________________________

REFERENCES:
Forbes (2018). 18 Tips For New Graduates Ready For The Job Market.
[Link]
tips-for-new-graduates-ready-for-the-job-market/?sh=3bf7d3ab4338
Forbes (2019). Seven Job Interview Mistakes You Probably Don’t Realize You’re
Making. Retrieved from
[Link]
interview-mistakes-you-probably-dont-realize-youre-making/?sh=71f19cf647d9
[Link] (2021). 15 Common Interview Questions and Answers (for New
Grads). [Link]
questions-answers/

Suggested Readings:
How to Use the STAR Method for Interview Questions?
[Link]
questions/
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