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Normality Tests and Patient Satisfaction Analysis

The document presents the results of tests of normality and coefficients for variables that predict customer satisfaction (Y_KEPUASAN_PASIEN). Several linear regression models are shown that predict satisfaction based on product quality (X1_KUALI), service quality (X2_KUALI), emotional factors (X3_FAKTOR), and price (X4_HARG). The models indicate that satisfaction increases as the independent variables increase. Tolerances and VIF scores show no collinearity between the predictor variables.

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ardin
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8 views8 pages

Normality Tests and Patient Satisfaction Analysis

The document presents the results of tests of normality and coefficients for variables that predict customer satisfaction (Y_KEPUASAN_PASIEN). Several linear regression models are shown that predict satisfaction based on product quality (X1_KUALI), service quality (X2_KUALI), emotional factors (X3_FAKTOR), and price (X4_HARG). The models indicate that satisfaction increases as the independent variables increase. Tolerances and VIF scores show no collinearity between the predictor variables.

Uploaded by

ardin
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

Tests of Normality Tests of Normality

Kolmogorov-Smirnova Kolmogorov-Smirnova
Statistic df Sig. Statistic df Sig.
Y_KEP 0.107 65 0.060 X1_KUALI 0.101 65 0.096
TAS_PRO
UASAN DUK
_PASIE
N
a. Lilliefors Significance Correction a. Lilliefors Significance Correction
Tests of Normality Tests of Normality
Kolmogorov-Smirnov a
Kolmogorov-Smirnova
Statistic df Sig. Statistic df Sig.
X2_KUALI 0.072 65 .200* X3_FAKT 0.104 65 0.081
TAS_LAYA OR_EMOS
NAN IONAL

*. This is a lower bound of the true significance. a. Lilliefors Significance Correction


a. Lilliefors Significance Correction
Tests of Normality
Kolmogorov-Smirnova
Statistic df Sig.
X4_HARG 0.093 65 .200*
A

*. This is a lower bound of the true significance.


a. Lilliefors Significance Correction
Coefficientsa
Collinearity Statistics
Model Tolerance VIF
1 (Constant)

X1_KUALI 0.861 1.162


TAS_PRO
DUK
X2_KUALI 0.732 1.365
TAS_LAYA
NAN
X3_FAKT 0.731 1.369
OR_EMOS
IONAL
X4_HARG 0.841 1.189
A
a. Dependent Variable:
Y_KEPUASAN_PASIEN
y = 37,333 + 0,589 x1+ e
100
y x1 90
37.333 0 0-70 80
79.152 71 71-75 70

Kepuasan Pasien
82.097 76 76-80 60
50
85.042 81 81-85
40
87.987 86 86-90 30
90.932 91 91-95 20
93.877 96 96-100 10
0
0-70 71-75

y = 22,096 + 0,654 x2 +e

y x1 y = 22,0
22.096 0 0-70
90
68.53 71 71-75
80
71.8 76 76-80 70
75.07 81 81-85
Kepuasan Pasien

60
78.34 86 86-90 50
81.61 91 91-95 40
84.88 96 96-100 30
20
10
0
0-70 71-75 76-80 81-85
Kualitas Pelayanan

y = 37,393 + 1,250 x4 +e

y x1 y = 37,393 + 1,250 X
37.393 0 0-70
180
126.143 71 71-75
160
132.393 76 76-80 140
138.643 81 81-85
Kepuasan Pasien

120
100
80
60
40
180
160
140

Kepuasan Pasien
120
144.893 86 86-90 100
151.143 91 91-95 80
157.393 96 96-100 60
40
20
0
0-70 71-75 76-80 81-85
Faktor Emosiona

y = 36,638 + 1,124 x4 +e
y = 36,638 + 1,124 X
y x1
160
36.638 0 0-70
140
116.442 71 71-75
120
122.062 76 76-80

Kepuasan Pasien
100
127.682 81 81-85
80
133.302 86 86-90
138.922 91 91-95 60
144.542 96 96-100 40
20
0
0-70 71-75 76-80 81-85
Harga
100 y = 37,333+0,589 X1+e
90
80
70
60
50
40
30
20
10
0
0-70 71-75 76-80 81-85 86-90 91-95 96-100
Kualitas Produk

y = 22,096 + 0,654X2 +e

5 76-80 81-85 86-90 91-95 96-100


Kualitas Pelayanan

7,393 + 1,250 X4 + e
75 76-80 81-85 86-90 91-95 96-100
Faktor Emosional

6,638 + 1,124 X4 + e

75 76-80 81-85 86-90 91-95 96-100


Harga

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