SPEAKING

WELCOMING VISITORS

You're meeting a visitor to your country at the airport.

Apart from 'welcome', what topics might you talk
about? Choose from the list or think of your own.

comfortable flight?
visited this country before?
hungry or thirsty?
• the weather where they came from
• a brief history of your city
what's going to happen in the next hour or so
people and places in the visitor's country that you
know

For each one you choose, what would your first

sentence be?

2 You are at a reception for an international tourism fair

in your city. Work in two groups.
Group A: Meeters and greeters

You are working at the reception. Your job is to

welcome each of the guests and begin a short
conversation. You may want to offer something or
introduce the guest to another person.

NOTES

Make sure that you treat each guest with the

appropriate level of respect and formality.

Two of the guests should be people that you already

know.
None of the guests should be left on their own.

You should meet and greet as many different guests as

possible.

Group B: Guests

Write your name and job / position on a badge / label.

Choose from this list or think of your own.
• a local hotel manager an invited guest from
• a local tour operator another country
• a local travel agent the driver who
• a tour guide brought the mayor
• the mayor of the city (a VIP)

When you have finished, change roles and repeat the

activity.

PAG 7
 Speaking
Car hire at an airport
Work in pairs. Student A, you are the customer. Choose a car from the form on p.8 and invent booking details
as you wish. Student B, you are the car hire agent.

Role-play the conversation, following these stages.

Greeting • Ask for payment
• Ask name Check for any
Make special offer other requests
• Check booking details • Explain collection
Check insurance options arrangements
Check extras *Say goodbye
Now change roles.

PAG 9

Speaking
Registering new arrivals
1 Guests with a reservation.

C H E CK - I N

Reservation number: HSMD-011106

Rm. type: SB Terms: B & B
No. rms.: 1 Rate: 120

Arrive: 21.04.08 ETA: 18.00

Nights: 4
Depart: 25.04.08 Pre-asig. rm(s): 408

Nam.: MOYER In itials :A.R VIP: ---

Address: A. Novaka, 78
880 66 BRNO Tel: 420 1433 99 67
Email: NOVAKAA@[Link]
Nationality: CZECH ID: --
Guest 2:----
Guest 3: ---- Garage:----

Deposit: NO Due: ---- RECEIVED: -----

Reservation by: Michel Payment:Amer. Ex..
Voucher/Credit ::a=d, no.: 5672 3410 82382 40-78

Comments: Non-smokin , lower lo o ts

fF2-Guest history] (F7-printj [F$-Arrivalsf

1 Work in pairs. Student A, you are the receptionist.

Look at the information on the computer screen.
Check with the guest that all the details are correct.
If they are, issue the key card and tell the guest
 which room and floor they are staying on. Student
B, you are the guest.
2 Now change roles and repeat the activity.

2 Guests without a reservation.

Student A, you are the guest. Go to p.108. Student B, you are the receptionist. Go to p.116. Use the computer
screen to help you to register your guest.

3 Make up your own data. You can be a guest with or

without a reservation. You can be a regular guest (VIP
2) or a very important guest (VIP 1). Act out your conversation.

PAG 15
 Language spot
Where things are
1 Look at the hotel plan. The breakfast room is in the The lifts are overthere next
basement. to the concierge's desk.
1 Find the breakfast room, the Cordon Bleu restaurant The restaurant is here on
and the ground floor lifts. the ground floor.

2 Now find the hairdresser's, the gift shop, and

Meeting room 1. Where are they?

Ej Toilets fl Lifts lf
3 4 Listen to the receptionist and check your answers Concierge

Ei Newsagents n Hairdresser's 1:1 Meeting room

'City View Bar

restaurant — Swimming
pool

Business
corner
Lounge
FI reading area
Meeting
point
Main Reception
entrance

Breakfast Gift shop

MOM
LOWER
BASEMENT

2 You are the receptionist. How would you answer these

Speaking
guests?
Tell me where
1 Excuse me, where's the garage?
2 Excuse me, do you have a gym? 1 Think about the building you study in. Think of five
3 Excuse me, are there toilets near the wellness area? places a visiting student might need to find. Be the
4 Excuse me, is there a business corner in the hotel? student and ask your partner where they are.
5 Hi, have you got a swimming pool?
2 Now change roles and answer your partner's
3 Work in pairs. Student A, you are the guest. Choose six questions.
places in the hotel. Ask where the places are. Student B,
3 Think about where you live. How many rooms are
you are the receptionist. Answer Student As questions. there, which rooms are they, and where are they?
Now change roles.
4 Tell your partner about where you live. Your partner
>> Go to Grammar reference p.118 has to draw a floor plan as he / she listens. When you
have finished, check the plan.

PAG 16

Speaking 1 Work in pairs. For each of

the nine website headings
Giving information
 a-i in Vocabulary 1 on p.20, think
of a piece of
information for your city or region. Speaking
,\ A welcoming talk
2 Compare your information with another pair.

3 Take turns to role-play dialogues in

the TIC asking for
and giving information on the
different headings.

PAG 22

Speaking
A day in the life of ...
1 What do you think the duties are for the
other two
reps? Mark them with a cross (X).
2 Compare your guesses with your partner's
and explain
your choices.
3 Work in pairs. Student A, go to p.110. Student
B, go to
p.112.
1 Studythe job description. Order your
responsibilities from the most
to the least
interesting in your opinion.
2 Introduce yourself to your partner and
describe
your job. Say where you work and
what you do.
Explain what you like and don't like
about your job.

PAG 29

1 Work in pairs. You are going to give a welcome

meeting
talk.
1 Read the notes on the Sunseeker Holidays
SPEAKING clipboard.
Use your dictionary if necessary.
AWELCOMI
NG TALK 2 Look at the first eight points. Use the rep's notes
and
decide what you would say for each.
 3 Divide the eight points up. Student A, prepare and
practise four points. Student B, prepare and practise
the other four.
4 Together, give your talk to another pair, who will
mark you.

Sunseeker Holidays
t Welcome meeting key points
Introduce yourself and partner. Introduce resort manager Give
contact telephones q3-4 6G7 8'1 52 / (l4 A'Yq 5G2
Hotel basics
meals— breakfast 07.30-10.00k / luvick 2.30-15.00k / supper
0.30-22,00k
Sunseekers announcements board —usually
reLepti4n, area appasite, lifts
problems with accommodation —1sti4atel rueptiats Nat
happy? Contact reps
Sunbathing
how long 2_0 mins. max first few days
sunscreens— miktirvtionfaretor 15— mare for K0.1.4 ears, etc, Local
transport
taxis —fares r mare & tipping = round up /
local buses—timetables 6- fares — kaki asv,teuwemeAts
board
bike, moped, & car hire—contact reps Local
attractions
best beaches inland tours excursions
the old town local food, etc.
Any questions

2 Watch your two colleagues give their welcome talk.

Mark them from 1 (poor) to 5 (excellent) on
a clarity c fluency e coordination.
b speed d enthusiasm

PAG 31
 situations from Listening.

3 Act out the restaurant situation. The waiter should use

Speaking phrases from Language spot.

Taking an order 4 Now change roles. Act out the other situation.

1 Look at these phrases. In what order would a waiter use 3 Think of your local dishes. Choose a starter, a main
them during a meal? course, and a dessert.

1 Are you ready to order? 6 Act out a restaurant situation. Student A, you are a
2 Enjoy your meal. visitor to B's region. Student B, you are the waiter. Try to
3 Good evening. A table for two describe the dishes.
4 Here's the menu. Today's special is
5 This way, please.
7 Now think of some different dishes. Change roles and
act out the restaurant situation.
6 Would you like to order some wine with your meal?
7 Can 1 get you an aperitif?

2 Work in pairs. Student A, you are the customer. Student

B, you are the waiter. Go to p.131 and choose one of the PAG 39
 Speaking Checklist
I'm very sorry Assess your progress in this [Link] (I) the
statements which are true.
1 Work in threes. Student A, you are the waiter. Go to
p.108. Student B, you are the customer. Go to p.110.
I can understand articles about food tourism and
local food
Student C, you are the training manager. Use the
evaluation form below to assess the waiter. I can use basic vocabulary to talk about the
ingredients and preparation of different
2 Act out the complaints. Change roles so that everybody
I can write an introduction to the food of muy
is the waiter at least twice. country/ region
I can deal with simple problems in a restaurat
Did the waiter fully understand the Y/?/N
customer at all times?
Did the waiter show the customer that Y/?/1‘1
Key words
hey were listening? Ingredients Other
Did the waiter apologize using Y/7/N beef course
appropriate language? garlic dessert
lamb dish
Did the waiter's voice clearly express Y/?/N
olive oil flavour
sincerity in the apology?
pepper main course
Did the waiter offer an appropriate Y/?/N
pork starter
Solution to the problem? prawn taste
pulses
sausage
6 Rural tourism spices
yogurt

Take off Preparation

1 Look at the pictures of different tourist activities. What baked
can you see in each picture? grilled
stewed
stuffed
2 Work in groups. Which pictures show people
participating in rural tourism activities? Explain your
answers to your partners.

[Link] three other activities that are typical of rural

Next stop
tourism. 1 Haveyou or any of your friends ever had a
holiday in the countryside?
4 Try to produce a simple definition of what rural tourism
is. Share your definition with the rest of the class. 2 where did you go and what activities were
you able to do?

3 which do you prefer-holidays in the

countryside, city holidays, or beach holidays?

4 which do you parents prefer?

PAG 44

PAG 43
 Speaking
Receiving campers
1 Work in pairs. Student A, you are the receptionist. Go to
p.110. Student B, you are the camper. Go to p.115. Act out
the situation. Use the phrases in Listening 3, and remember to stress any important words.
2 Now change roles and act out the second situation.
3 If you want to know how good your pronunciation is,
record one of the two situations and give it to your teacher to assess.

PAG 47

Speaking
Giving information about the weather
1 Work in pairs. Student A, go to p.109. Use the
information to give the camper a weather forecast for
the next four days. Student B, you are the camper.

EXAMPLE
Camper Excuse me. Do you know what the
weather will be like for the next few
days?
Receptionist Well, for tomorrowl think it'll .
2 When you have finished, change roles. Student A, you
are the camper. Student B, go to p.112. Use the
information to give the weather forecast.

Checklist
Assess your progress in this unit. Tick the staments which are true.
I can understand people talking about what rural tourism is
I can understand rural accommodation grading systems
I can check campers into a campsite
I can write a welcome text describing rural tourism in region
I can give a simple weather forecast

Key words
Accommodation Weather
electric hook-up fog
grading system forecast
home stay overcast
motorhome shower
pitch storm
symbol sunny intervals
thunder
Rural attractions
canyon
cloth
crafts worker
forest
meadow
pottery
warden
weaving
woodcarving

Next stop
1 What is the most interesting tourist
att'action you have visited? Why was it
interesting?
2 Have you ever to ken part in a festival or
major public event?
3 What do you think are the three best tourist
attractions in your country?

PAG 51

Speaking
Bringing attractions to life
Work in groups.
I Choose the two visitor attractions from Find out which
had the lowest excitement / entertainment rating.
Decide how they could be made more exciting and
entertaining, and 'brought alive'— for example, by
using actors, animatronics, waxworks, audio-tours, and
so on.
2 Show your ideas to another group.

Checklist
1 can talk about visitor attractions in general I can write descriptions of built
attractions I can describe festivals and events
I can discuss different ways of bringing attractions to life

Key words
Nouns
activity sheet
animatronics
arch
audio-tour column
dome
facade
marble
monument
national park
parade
period costume procession
ranger
re-enactment
sculpture
waxworks
Adjective
dedicated to
Verbs
construct
depict
erect
represent

Next stop
1 Have you ever been an a coach tour or
guided tour thatyou have either really
enjoyed or really disliked? Where was it? What did you see?
2 What made the tour successful /
unsuccessful?
3 What problems do you think can occuron a
guided tour, either on a coach or another
form of transport?

Take off
I What do you know about the three places in the
pictures?
2 Can you find them on a map of the world?
3 Why do you think tourists would visit them? What
types of tours might they go on - for example, cruises,
walking tours, museum visits?

PAG 67

Speaking
Checking the schedule
Role-play the conversations between a tour guide and a hotel, and a tour guide and a
driver. Student A, go to
p.109. Student B, go to p.114.

Speaking
Coach tour role-play
1 In pairs, prepare a tour of an area you know well. You
can use or adapt the notes you made in Writing.
• Things to remember at start
• Top Visual Priority - description
0 Must Tell - story / anecdote
o Getting off reminders
2 Work in groups of five or six. Take turns to give your
commentary to the rest of the group. The 'passengers'
should make notes on each guide's performance using
the Standards of performance in Vocabulary on p.71.

Are there any items of clothing, musical instruments,or drinks which are typical
ofyour region or country?

PAG 73

Speaking
What would you say?
1 Work in pairs. Choose one of the situations from
Listening 1, or one from the list below (or you can invent your own). What would you
say?
 You have fifty passengers on the coach, but :he microphone is not working.
 Some of the passengers say they booked a tour to a
historic building, but you are already heading for a
theme park.
 As you are just setting off, there is loud bang from the engine and the coach
stops.
2 Take turns to act out the situation with your partner.
Correct each other's language and suggest ways of
improving what you say and do.

Checklist
I can explain arrangements
I can make written notes to help with commentaries and presentations
I can give a guided commentary
I can deal with problems on tours

Key words
Nouns
anecdote
body language
clarity
comfort brea k
commentary
eye contact
f i rst-aid kit
gesture
grats (gratuities) guidelines
hazard
microphone
Must Tells
panoramic tour
pax
relief driver
rooming list
sense of humour
sympathy
tone
Top Visual Priority
tour manager

Next stop
1 What would you preferto do during a
beach holiday— lie around or do sports and
playgames?
2 What would your parents prefer to do?
3 Is there anything elseyou would like to do?

Take off
1 Why do you think hotels need to offer entertainment
facilities to their guests?

2 Which sort of entertainment do

you think guests look for in
1 a city centre hotel?
2 a luxurybeach resort hotel?
3 a small rural hotel?

3 Which different types of hotel

entertainment have you used?

PAG 75

SPEAKING
Preparing a daily programme
'I Work in pairs. Look back at Reading, and analyse the
activities programme. Ask questions like this.
Does the programme have something for everyone?
 Is there something to do at all times of the day?
 Are the activities varied and fun?

2 When you have identified the weak points in the

programme, think of better activities.

3 Prepare a programme of events for an imaginary hotel.

Think of original names for the kids' club, the activities
for teenagers, and so on.

4 Work with another two pairs. Present your programme.

Student A, announce the daytime activities. Student B,
announce the evening activities. Say things like this
Student A Good morning, everyone. We hope you slept
well and are ready fora lot morefun. Today's
programme has something for everyone. To start the
day
Student B Good morning, everyone. We hope you have had a great day and are
ready for a lot more fun. This evening's programme has something for everyone. To
start the evening

WHERE IN THE WORLD?

GRAN LAS VEGAS
The MGM Grand is one of the world's
biggest hotels with over 5,000 rooms.
Las Vegas, of course, is famous for its
casinos, but if your luck is down, is
there anything else to entertain you? And what about kids? What is there for them?
Read on and find out.
Guests to the MGM Grand are
fascinated by the glamour and
excitement of its sophisticated shows, high-class dining, and first-class
nightlife. But if you want to take it
easy, it's cool by the pool, once you've
decided which one This 'city of
entertainment' offers its guests so
much that it's more like a big-budget
film studio than a place to sleep. And
it's just as big. With 5,034 rooms, the
$1 billion MGM Grand resort hotel
offers the maximum Vegas experience.

Attractions: the Lion Habitat is a glass-

enclosed area where you can watch the lions feed, play, and sleep; the CBS
Television City Research Center screens new television shows daily.

Dining: try cordon-bleu cookery at The Mansion, fresh fish at Michael Mina's
Seablue restaurant, the Louisiana flavor of
the New Orleans Fish House, the nouvelle
cuisine of the Wolfgang Puck Bar E7 Grill,
or a taste of Italy at the Fiamma
Trattoria.

Entertainment: different visiffng

stars at the MGM Grand Garden Arena,
a 16,800-seat special events center; the
Hollywood Theatre, a 740-seat theater.

Health club: stay fit or get fit. Either

way, the health club has what you
need.

Nightlife: choose between the Studio

54 nightclub, and the TabOlounge. visit them both!

Pools: the 2,500 m2 water complex features five pools, three Jacuzzis, and a
unique 300m-long river pool.

Shops: Studio Walk, Star Lane Shop, Front Page News Stand, Grand Spirits, MGM
Grand & Co.

Wedding chapel: Las Vegas

weddings are world famous, and the
Forever Grand Wedding Chapel offers
once-in-a-lifetime wedding ceremony
packages.

Spa: our 2,700 m2 spa boasts more than 20 treatment rooms and all kinds of
massages and spa services.
Child-care facilities: No
Most of the time I was with teenagers.) know its a
difficult age but I didn't have any problems. There's a bit of a rebel in me, so m en it
was my turn to be with
them, I really enloyec [Link]'s got to be a bit of rebel in you to do this job.
Conformists, no thanks!
Diego Quintero
Entertainment worker, Mallorca

PAG 79

Speaking
Getting kids to make things
I Work in pairs. Student A, goto p.109. Student B, go to
p.111. Study the instructions. Make sure you understand
them completely. Think carefully about the language
you are going to use to explain the activity.
2 Take turns to be the entertainment worker. Your
partner will listen and carry out the instructions.
3 When you finish, discuss how well you did with your
partner. Did you have any problems giving instructions?
Were the instructions and the sequence clear to your
partner? Did you offer help and encouragement?

PAG 81

Speaking
Four specialized tours
1 Work in pairs. What do you think these specialized
tours involve? Where could they take place? What
special services might tourists require?
1 Adventure sports - diving
2 Life-seeing tourism
3 Medical tourism
4 Genealogy tourism
2 Find out about the tours. Student A, go to p.109.
Student B, go to p.114. Tell each other about the tours.

3 Match these requests for special services with the four

tours in t.
a Visit a criminal court and meet a group of lawyers.
b Get special access to records kept in the local Town
Hall.
c Go out on a trip to deeper waters.
d Health spa with meditation classes.
e Visit a traditional working farm to see how people
worked a hundred years ago.
F Consultation with a doctor for possible weight-
reduction surgery.
g Have a guided tour of a hospital.
h Find out more about opportunities for working as a
qualified instructor.
4 Choose one of the special services and role-play
conversations between a tourist and a tour guide, as in
the Listening and Language spot.

PAG 87

Speakin
Preparing and running a specialized tour
Work in groups. Plan a niche tour in your own country
or region. Work through each of the following stages.
Stage 1: Choose a niche
• Try to choose something different and exciting, but
relevant to your area.
• The tour should be available to disabled as well as
able-bodied people.
Stage 2: Plan the tour
• What makes it special?
• Decide the specialized and general tourism
activities you are going to offer.
• Decide the transport and accommodation
arrangements you are going to offer.
• Map out the basic itinerary.
Stage 3: Brief the staff involved
• What staff are going to be involved in the tour?
• What special training will they need?
Stage 4: Presentation
Present your tour in detail to another group.
PAG 90

Speaking
Comparing conference centres

Work in groups of three. Find out about three hotels

with conference and corporate facilities. Student A, go
to p.113. Student B, go to p.114. Student C, go to p.117.
Describe the conference facilities to each other and
make notes on the following areas.
Name and location Corporate hospitality
Hotel facilities Other business
Conference rooms and services
facilities Extra events and
Other conference activities
services
2 In groups, decide which of the conference venues, if
any, would be suited to the companies you looked at in
Find out.
3 Which of the venues would you like to work at What
job do you think you could do?

PAG 90

Speaking
Solving problems

1 Work in pairs. Student A, go to p.111. Student B, go to

p.115. Act out the situations.
2 Act out new situations with the problems in the list on
p.102, or make up problems of your own. The guest
should call from their room.

PAG 103

Speaking
Checking guests out
Work in pairs. Role-play checking out, using the hotel
bill.
1 Student A, you are the receptionist. Student B, you are
the guest. Ask for your bill. Pay by credit card. The bill is
correct.
2 Change roles. Student A, you are the guest. Ask for your
bill. Pay through the company account. The bill is not
correct.
3 Invent new situations. Decide how you are paying and
if the bill is correct. Act out the situations.

Invoice N° Room N° of people Check in Check out

47660 302 1 08-07-20- 11-07-20-

Date Item Due Balance

08-07-20-- Room 115.00 115.00
08-07-20-- Garage 15.00 130.00
09-07-20- Breakfast 10.00 140.00
09-07-20- Internet 0750 147.50
09-07-20- TV 08.50 156.00
09-07-20- Room 115.00 271.00
09-07-20-- Garage 15.00 286,00
10-07-20-- Breakfast 10.00 296.00
10-07-20- Sauna 30.00 326.00
10-07-20- Restaurant 42.90 368.90
10-07-20- Minibar 11.60 380.50
10-07-20- Room 115.00 495.50
10-07-20- Garage 15.00 510.50
11-07-20- Breakfast 10.00 520.50

Government tax -12.5% 65.06

Local tax - 2.5% 13.01
Total taxes 78.07
Balance due 598.57
Payment
Client's signature Cardholder's signature

PAG 105