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Conflict Resolution Styles and Strategies

The document describes the results of the author's conflict resolution style assessment, which showed a preference for collaboration, followed by compromise. It provides examples of how the author has successfully used different conflict resolution styles, including accommodation, avoidance, confrontation, and compromise, in professional contexts. The author believes that developing trust and respect among individuals is key to successfully managing conflicts in teams.

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Akila Karthic
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0% found this document useful (0 votes)
20 views3 pages

Conflict Resolution Styles and Strategies

The document describes the results of the author's conflict resolution style assessment, which showed a preference for collaboration, followed by compromise. It provides examples of how the author has successfully used different conflict resolution styles, including accommodation, avoidance, confrontation, and compromise, in professional contexts. The author believes that developing trust and respect among individuals is key to successfully managing conflicts in teams.

Uploaded by

Akila Karthic
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

5.

1 Conflict Resolution Styles


My Results:
Avoidance Score:  3; Accommodation Score:  6; Confrontation Score:  6; Compromise
Score:  12; Collaboration Score:  15

Preference in Resolution Style:


Although collaboration may be the best approach in theory, it cannot always be achieved in
practice. Occasions arise when different approaches to conflict resolution are best (Tjosvold et
al., 2014).

I currently work on multiple projects/programs across the company, where I work with folks at
different levels of the organization and from different cultures and personalities. While we all
strive to work collaboratively to achieve the optimized results, that style has not always worked
and may not always bring the results we strive for.

My results did not surprise me, as part of several self-managed team/leaderless teams, almost
everyone in the team is highly performing and come together to drive a solution or resolve an
issue. There have been many successful projects and there are a handful that did not see the light
of the day. What was successful is the commitment each of the teammates were able to bring to
the project – that commitment is done through open communication, valuing each other’s
opinion – we could always debate and discuss the best case/solution as there is no wrong solution
when we come together and lastly willing to compromise on non-critical factors like
time/schedule preferences. This aligns with the high performance and satisfaction teams from
Behfar et. al – where the team “Used discuss/debate and open communication to reach
compromise/ consensus”. (Behfat et. al 2008). While I have multiple examples to substantiate
why I landed in where in my results, I would like to put examples, where accommodating,
avoiding and confrontation worked out as well as collaboration and compromise for me.

Accommodation: Recently, I had to work with someone who my team and my manager warned
is not easy to work with. I had to collaborate with them, and I need to get them onboard to help
resolve an issue. When I reached out to them, I acknowledged the fact that they are really busy
with their primary project and I told them I am open to move the meetings around for a time that
will work for them. I also provided the details of the project and what I need from them. The
person not only attended the meeting on scheduled time, fully onboard with my project but also
told me that we should go out for lunch sometime to catch up on projects like this. Sometimes
just accommodating someone on smaller things like schedule can pave way for future
collaboration.

Avoidance: There is no arguing with ignorance or with power. We were on a meeting just three
of us and I was giving update on a solution – which I developed working with technology
partners. However, the project lead did not understand the technical aspect and could not agree
on what I was saying as the pros and cons of the approach and started to give conflicting
statements for statement I made. I tried to reason initially, and finally I said let us not delve into
this piece at this time. The problem was the 3rd person was the manager for both us. The
reasoning behind avoidance is that confronting or even to debate during an update, showcases to
the manager that one of us is not prepared and are not aligned on the project deliverable and
waste of time for a meeting meant to be for updates. Post-meeting catch-up where I explained the
details to my colleague and after understanding that we were both in agreement of the pros and
cons of the approach.

Confrontation: I think this would be a best case when there are too many folks trying to avoid
conflict or commitment or during emergencies. I am part of the business continuity planning
team and often when we are in the middle of an issue or incident, whoever has the quickest
resolution just take the bull by the horn and get it done.

Successful conflict management requires developing trust among participants (Ross & Ward,
1995). Whatever be the conflict management style, I believe being creative and create an
environment that develops trust and respect for the individuals is instrumental in successfully
managing results. When trust is there, when a team member is confrontational or resort to
avoidance, the team provides the platform for the team member to thrive. The goal of managing
team conflicts is to develop integrative, win-win agreements that are beneficial to both sides.
Integrative agreements are more rewarding than compromises and improve ongoing relationships
among parties (Pruitt, 1986).

Reference

Adams, S. L., & Anantatmula, V. (2010). Social and behavioral influences on team process.

Project Management Journal, 41(4), 89-98.

Behfar, K. J., Peterson, R. S., Mannix, E. A., & Trochim, W. M. K. (2008). The critical role of

conflict resolution in teams: A close look at the links between conflict type, conflict management

strategies, and team outcomes. Journal of Applied Psychology, 93(1), 170- 188.

Burke, C. S., Stagl, K. C., Salas, E., Pierce, L., & Kendall, D. (2006). Understanding team

adaptation: A conceptual analysis and model. Journal of Applied Psychology, 91(6), 1189-1207.

Levi, D. (2017). Group dynamics for teams (5th Ed).Thousand Oaks, CA: Sage. 

Nikolova, N., & Devinney, T. M. (2009). Influence and power dynamics in client-consultant

teams. Journal of Strategy and Management, 2(1), 31-55.

Common questions

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Collaboration in conflict resolution is advantageous as it leads to integrative, win-win agreements that are beneficial to all parties involved. Such agreements tend to be more rewarding than mere compromises as they improve ongoing relationships among parties (). The emphasis on open communication and debating solutions collaboratively enhances team performance and satisfaction (). Furthermore, collaboration fosters an environment of trust and respect, which are crucial for successful conflict management ().

Collaboration might not lead to optimized results due to practical constraints such as time limitations, varying power dynamics, or differing interpretations and objectives among stakeholders (). While theoretically ideal, collaboration requires thorough discussion and consensus-building, which might not be feasible in fast-paced environments or where stakeholders have entrenched positions. Additionally, collaboration involves everyone’s input, which can sometimes dilute decision-making effectiveness if not managed well. Therefore, other styles might be more appropriate in certain situations, balancing time, effort, and resource investments.

In emergency situations, confrontation can be effective when swift decision-making is necessary to resolve issues promptly. Such situations often demand direct and decisive action, where avoiding confrontation might delay solutions and exacerbate problems. As noted, during business continuity planning where issues require immediate attention, taking confrontational approaches bypasses indecisiveness, driving quick resolutions and commitments (). Trust among team members ensures that confrontation forms part of a constructive process rather than a disruptive one.

A diversity of conflict resolution styles within a team contributes to its effectiveness by providing multiple strategies to address different types of disputes, accommodating various situations and individual personalities. While collaboration might be ideal, alternatives like accommodation, avoidance, and confrontation can be more appropriate depending on the context (). For instance, avoidance can maintain harmony in scenarios where confrontation could be counterproductive, while accommodation might help in building relationships. Such diversity ensures flexibility and adaptability, enabling teams to tackle challenges efficiently.

Trust is foundational to effective conflict management as it underpins the willingness of team members to engage openly and constructively in resolution discussions. It encourages sharing of genuine perspectives and supports environments where members feel safe to express dissenting views without fear. Trust allows different conflict management styles, like confrontation and avoidance, to be used constructively, aiding in the development of integrative agreements beneficial to all parties (). Such environments cultivate respect and cooperation, thus enhancing resolution effectiveness.

Flexibility in scheduling can significantly impact conflict resolution outcomes by demonstrating consideration for others' needs and fostering a cooperative environment. By accommodating colleagues' schedules, team members show respect for their time, leading to improved willingness to engage and collaborate (). This flexibility can result in more constructive and open dialogues, reducing resistance and facilitating smoother negotiations and resolutions. As such, it lays the groundwork for improved relations and more successful conflict resolution efforts.

Avoidance can be beneficial when confronting an issue might not yield productive results or could lead to unnecessary escalation, especially in situations where one party lacks understanding or when hierarchies could complicate exchanges. For instance, in a meeting with the project lead and a manager, avoiding a conflict allowed for a post-meeting resolution which showcased alignment and understanding rather than disagreement (). This technique helps prevent damaging perceptions in hierarchical settings while providing an opportunity to resolve conflicts privately and productively.

Cultural differences impact conflict resolution strategies significantly by influencing individuals' preferences for direct versus indirect communication, the importance of maintaining face, and power dynamics within teams. In multi-national teams, certain members might prefer collaboration or compromise due to cultural inclinations towards collective well-being, while others might favor confrontation as a means to assert directness and clarity. Understanding these cultural nuances is crucial as it enables teams to tailor their resolution strategies, respecting diverse perspectives and achieving more harmonious interactions ().

Accommodation can facilitate future collaboration by showing flexibility and consideration for others' schedules or priorities, thereby building goodwill and mutual respect. By addressing and accommodating a colleague's constraints, such as timing, one can enhance their willingness to engage and cooperate in future projects. In an example, accommodating a colleague led to them not only participating in a meeting but also extending an invitation for further collaboration and networking (). Therefore, minor concessions can lead to strengthened professional relationships and open doors for future collaborative efforts.

Open communication is vital for achieving compromises as it ensures that all team members' perspectives and concerns are heard and considered. It facilitates an exchange of ideas which can lead to creative solutions and consensus. Teams that implement open communication are able to debate and discuss effectively, leading to high-performance outcomes and satisfaction as team members feel valued and contribute to the decision-making process (). This engagement helps establish compromises that are more acceptable to all parties involved.

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