EMOTIONAL
INTELLIGENCE
How to foster an efficient, positive, and productive
workplace environment.
By: Casey McGloin, Alexandra Schweitzer,
Caroline Taketa, & Cam Turner
WHAT IS EMOTIONAL INTELLIGENCE?
SELF SELF SOCIAL SOCIAL
AWARENESS MANAGEMENT AWARENESS SKILLS
Accurately read, Manage emotions Accurately perceive Influencing and
understand, and and adapt to and understand developing others;
interpret your own external situations other people’s relationship
emotions
with control
emotions
management
EMOTIONAL ●
●
●
Communication
Customer service
Flexibility
INTELLIGENCE ●
●
●
Social skills
Accountability
Change tolerance
ACCOUNTS ●
●
Presentation skills
Teamwork
● Assertiveness
FOR 58% OF ●
●
Empathy
Decision making
Time management
PERFORMANCE
●
● Stress tolerance
● Anger management
IN ANY
● Trust
● Job performance
● Task performance
OCCUPATION ●
●
Organizational citizenship behavior (OCB)
Leadership
INTERVIEW WITH
DR. TIM ELMORE
Founder & CEO of Growing Leaders, Inc.
Dr. Tim Elmore
IMPACT
Since its inception,
Growing Leaders has
NON-PROFIT created more than 40
Growing Leaders is a leadership training
non-profit organization resources, partnered
located in Atlanta, with over 10,000
MISSION
Georgia.
schools and
To equip the emerging generation,
with skills to lead in real life through organizations
Social/Emotional Learning, throughout 72
Leadership, and Character countries and
Education.
organizations to train
young leaders and
mentored more than
1.2M students.
THE FIVE SOCIAL AND EMOTIONAL LEARNING
COMPETENCIES TAUGHT BY GROWING LEADERS
SELF-AWARENESS SOCIAL AWARENESS
Accurately read, Accurately perceive and
understand, and interpret understand other people’s
emotions
your own emotions
SELF-MANAGEMENT DECISION MAKING
Manage emotions and RELATIONSHIP Using what observations
adapt to external MANAGEMENT and knowledge of yourself
situations with control
Manage and maintain and the affected parties to
strong, positive determine the appropriate
relationships with friends, course of action when
family and coworkers
facing choices
QUOTE FROM INTERVIEW
“The most essential piece of Emotional Intelligence
is self-awareness. I think that most people believe
they’re self-aware, but they’re not. You need people
who you trust who can hold you accountable and
tell you where those blindspots are.”
—Dr. Tim Elmore
THE FIVE SOCIAL AND EMOTIONAL LEARNING
COMPETENCIES TAUGHT BY GROWING LEADERS
SELF-AWARENESS SOCIAL AWARENESS
Accurately read, Accurately perceive and
understand, and interpret understand other people’s
emotions
your own emotions
SELF-MANAGEMENT DECISION MAKING
Manage emotions and RELATIONSHIP Using what observations
adapt to external MANAGEMENT and knowledge of yourself
situations with control
Manage and maintain and the affected parties to
strong, positive determine the appropriate
relationships with friends, course of action when
family and coworkers
facing choices
QUOTE FROM INTERVIEW
“In all honesty, I could make a case for any of those to
be lacking in an organization that is unsuccessful,
because we, as a people, just have such a hard time
managing our emotions. We get so outraged on social
media, have petty moments of bickering and betrayal
and most of that is totally unnecessary, but it's hard.
Given the struggle of managing emotions, I would say
the most likely to fail an organization would be the lack
of self-management and social awareness of
individuals in the organization.”
—Dr. Tim Elmore
HOW TO:
TEACH EMOTIONAL INTELLIGENCE IN
THE WORKPLACE
For HR leaders in small to medium sized organizations
EMOTIONAL INTELLIGENCE TRAINING
Step Into Their
Check Yourself.
1 3 Shoes.
Improving Self Awareness
Improving Social Awareness
Acknowledge
Control Self-Talk.
2 4 Others’ Feelings.
Improving Self Management
Improving Social Skills
CHECK YOURSELF
ASSESS OBSERVE REFLECT
Take 360-degree Observe the ripple Reflect on how your
assessment (by effects of your emotions affected
self & by others)
emotional outbursts
other people, ask for
feedback
CONTROL YOUR SELF TALK
“I might fail, so I won’t “If I make a mistake, it’s okay;
even try” I will learn from it and be better
next time”
“I can’t do this” “I can at least give it a try”
“I quit” “I should give myself another
chance”
STEP INTO THEIR SHOES
“Walking in the shoes of another is
social awareness at its best.”
— Jean Greaves & Travis Bradberry
Emotional Intelligence 2.0
ACKNOWLEDGE OTHERS’ FEELINGS
CONFLICT
MENTORING Teamwork
“Although I would take this
MANAGEMENT “I understand your role may
“I understand why this
course of action, you may be overwhelming this week,
situation upset you, and I
feel differently about the is there any way I can
want to reach a mutual
results than I would.”
help?”
understanding.”
“Try not to worry too much if you’re not in the top of your class. I
believe that success in school is often seventy-five percent IQ and
twenty-five percent EQ. Once you graduate and head into your
career, it’s just the opposite, seventy-five percent EQ and
twenty-five percent IQ. So, do what you can do now to improve
your EQ and you will be successful in your future endeavors.”
—Dr. Tim Elmore
THANK YOU!
Questions?