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Markhor: Sidra Qasim's Entrepreneurial Journey

The document summarizes the story of Markhor, a startup founded by Sidra Qasim and Waqas Ali that sells handcrafted leather shoes made in Okara, Pakistan. Waqas met local shoemaker Muhammad Hussain and saw potential in selling his craftsmanship online. Despite initial resistance, Hussain agreed to help Waqas launch an online store called Hometown. Sidra later joined to help develop skills like digital marketing. While Hometown struggled initially with lack of funds, it received a startup prize that helped keep it afloat. However, master craftsman Muhammad Hussain later passed away, dealing a blow to the fledgling company.

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Mohsin Ikram
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100% found this document useful (1 vote)
94 views3 pages

Markhor: Sidra Qasim's Entrepreneurial Journey

The document summarizes the story of Markhor, a startup founded by Sidra Qasim and Waqas Ali that sells handcrafted leather shoes made in Okara, Pakistan. Waqas met local shoemaker Muhammad Hussain and saw potential in selling his craftsmanship online. Despite initial resistance, Hussain agreed to help Waqas launch an online store called Hometown. Sidra later joined to help develop skills like digital marketing. While Hometown struggled initially with lack of funds, it received a startup prize that helped keep it afloat. However, master craftsman Muhammad Hussain later passed away, dealing a blow to the fledgling company.

Uploaded by

Mohsin Ikram
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Mohsin Ikram

2018-CS-617
Section: A
Assignment # 1
Entrepreneur & Business Management

Markhor – Shoes, Crafted from


leather by hand

Introduction

Shoes with a story: Markhor is a start-up you should know about, Handcrafted leather shoes are
made in Okara and sold all over the world.

The hard work of two young entrepreneurs, Sidra Qasim and Waqas Ali, has resulted in this
exceptional export activity.

They have effectively recognized indigenous shoe-making talent, expanded its capacity to an
international standard, and established a market for its products outside of Pakistan over the course
of five years.

Markhor's most recent accomplishment was raising $107,000 through a Kickstarter campaign last
year and delivering 700 orders to clients in 35 countries in June.

About Markhor

Markhor was founded on the belief that the best things are created with passion and many
hours of hard work and care. To create innovative design and gorgeous products, the team
collaborates directly with some of the world's most experienced craftsmen.

Sidra Qasim and Waqas Ali founded the company after meeting with a group of craftspeople in
their hometown of Okara's village council. Everything in that workshop was made entirely by
hand. The pair discovered that some of the world's most well-known luxury brands collaborate
with artisans in poor nations such as Pakistan, India, and Vietnam, but that they rarely speak
about it. To change this, they came up with the concept of Markhor.

“WE ARE CRAFTSMEN, DESIGNERS, AND DREAMERS WHO ARE WORKING TOGETHER TO
REDEFINE HOW HANDCRAFTED SHOES AND ACCESSORIES ARE MADE AND DELIVERED.”

Backstory/Beginning

Waqas first met Muhammad Hussain, a local shoemaker, at a local panchayat in Okara in
2010. The two gentlemen couldn't have been more dissimilar.

Waqas was a young man in his early twenties who had a passion for social media marketing.
Hussain, who was in his 50s at the time, despised the internet and saw a statewide ban on
Facebook as an urgent necessity. Despite their differences, they had one thing in common:
both men had an insatiable desire to learn.

Despite knowing nothing about shoemaking, Waqas felt compelled to alter Hussain's mind
about the digital world, and the only way to do so was to connect Hussain's craft to a
worldwide audience online — a difficult road.

Hussain's reaction when Waqas first suggested selling shoes online was shock and fear. ", he
explained "I understand how people shop for shoes. They've managed to keep it. They can
detect it. They move on to the next one after that. They will lose that experience if they sell
online." Hussain ultimately gave in after Waqas pushed him too far and exclaimed, "This is
insane. But I'm right there with you in this craziness."

With the passage of time, they became both pupils and mentors to one another.

Meeting with Sidra

Sidra, who lived in Okara with her parents, was expected, like many other young women her
age, to teach at a local school and eventually marry. Entrepreneurship was simply too far-
fetched a thought for her, and she, like Waqas, decided not to tell her parents about her plans.
Instead, she stated that she was looking for a job in Lahore. Her parents grudgingly let her go
after much opposition, hoping that she would soon succumb to the hardships of independent
living and return home. They denied her financial support in order to hasten her homecoming.

Sidra’s Contribution

Sidra's contribution to the company began to open doors. However, a lack of funding limited
fresh opportunities. The two were forced to work odd jobs and develop skills that they
couldn't outsource but sorely needed, such as digital marketing. Sidra and Waqas worked
together to apply for the limited number of start-up grant options available; they read the
Harvard Business Review for ideas; and they looked into internet marketing tools, learning
how to code a website and use social media tools. Finally, their brand was given a digital
presence, which was initially dubbed 'Hometown' as a tribute to the core team's Okara roots.
It was a website that was described as an online store but didn't include Paypal or any other
type of financial transaction facility. It was the only platform they could use to make sales.

Despite the time and effort put into Hometown by its co-founders, they had not worked long
enough to realize the numerous risks that come with launching a business until early 2011.
They had a fascinating, one-of-a-kind product, but sales were insufficient to keep the business
going. Lack of funds reappeared like a nightmare, and the couple was forced to retire.
Down but not out
Sidra returned to Okara, where her laptop had been relegated to the depths of a cupboard.
A competition for start-ups in Lahore, where Waqas was persistent in his search for
funding, promised a reward of $10,000 for four winners. Hometown received the prize
money a month later. They appeared to have been saved at long last
Hometown was recognized alongside other companies that had made a difference via
business and technology by Google and the Punjab Government Innovation Policy in August
2012. Waqas had never seen a happier Hussain, who was relieved to be proven incorrect
after all his doubts and suspicions. He had established an online presence, had begun using
an Android phone and a laptop, and was excited to communicate with his customers. Not
only that, but he became more enthusiastic than ever about learning digital
communications and English. But it seems that the setbacks were far from done.
Muhammad Hussain died of advanced bone cancer in 2014. Hometown has lost an
important ally as well as its master craftsman.

Common questions

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Integrating traditional craftsmanship with digital marketing provided Markhor with several advantages. It allowed the company to tap into a global market that appreciates handmade, authentic products but may not have physical access to them. By creating an online platform, Markhor bridged the gap between traditional techniques and modern consumer accessibility, thereby increasing sales and improving brand visibility. It also allowed them to tell the story behind their products, enhancing customer engagement. Moreover, leveraging digital marketing enhanced scalability and reduced geographical barriers, making handcrafted shoes available worldwide and increasing their competitive advantage over other luxury brands that rely solely on physical stores .

The pursuit of education and self-improvement was a cornerstone for both Sidra Qasim and Waqas Ali, as well as their partner Muhammad Hussain, in their entrepreneurial journey with Markhor. Sidra and Waqas self-educated through resources like the Harvard Business Review and hands-on learning with digital marketing and web development tools . Waqas's willingness to learn from Hussain about shoemaking, and vice versa, Hussain's newfound interest in digital technologies and English, highlight a reciprocal learning relationship . This commitment to continuous learning enabled them to integrate traditional craftsmanship with modern business strategies, ultimately contributing to their success.

Sidra Qasim and Waqas Ali's diverse backgrounds played a key role in founding Markhor. Waqas, with a keen interest in social media marketing despite limited shoemaking knowledge, saw potential in digital platforms to globalize a local craft . His encounter with Muhammad Hussain, a skilled artisan resistant to the digital world, led to a mutual exchange of skills and ideas. Meanwhile, Sidra defied traditional expectations for women in her community by pursuing entrepreneurship. Her determination and willingness to learn about digital marketing helped bridge the gap between traditional craftsmanship and modern business opportunities . Through these complementary skill sets, they successfully established Markhor as an international brand, showing that combining diverse experiences can lead to innovative business solutions.

Muhammad Hussain's evolving relationship with digital technology exemplified the necessary adaptation of traditional craftsmanship within a modern business context. Initially resistant to online sales and technology, Hussain's skepticism mirrored the hesitancy often found in traditional practices to embrace modern digital tools . However, through continuous learning and mentorship with Waqas Ali, Hussain eventually adopted digital communication tools, used an Android phone and laptop, and engaged directly with customers online . This transformation highlights the shift from a purely hands-on craft to an integrated model where artisans engage with technology, thereby ensuring the sustainability and global reach of traditional skills in contemporary marketplaces.

To overcome the financial constraints, Sidra and Waqas undertook several critical steps. They engaged in self-learning and skill acquisition to handle tasks in digital marketing and website coding themselves, reducing outsourcing costs. They also actively pursued available start-up grants by applying for competitions. Their strategic decision to enter and win a startup competition in Lahore, which secured a $10,000 prize, was pivotal in providing the necessary funds to sustain their business. Additionally, they constantly sought innovative ways to leverage media and technology to create a digital presence for their brand, despite limited resources .

Markhor's early struggles with establishing an online presence and handling digital transactions were crucial in shaping its subsequent success and strategic approach. Initially branded as 'Hometown', their lack of transaction facilities hindered immediate sales success . However, these challenges pushed Sidra and Waqas to develop essential digital marketing skills and innovate within constraints. Winning a start-up competition provided them not only with funds but also validation of their model. This experience underscored the importance of digital engagement and customer reach, leading to effective strategies such as a successful Kickstarter campaign that raised substantial funds and expanded their market to 35 countries . Their ability to adapt and learn from early digital challenges laid the groundwork for their robust international presence.

The collaboration between Sidra Qasim, Waqas Ali, and Muhammad Hussain considerably enriched the founders' understanding of shoemaking and entrepreneurship. Hussain, a master craftsman, imparted critical knowledge about the intricacies and quality standards of shoemaking, providing the foundation for Markhor's high-quality product offering . In turn, Waqas and Sidra brought a fresh perspective on digital marketing and the potential of online platforms, demonstrating how craftsmanship could align with modern business practices to reach a global audience. This exchange of expertise facilitated an environment of mutual learning, where traditional skills and modern entrepreneurial strategies coalesced into a successful business model .

Initially, the founders of Markhor, Sidra Qasim and Waqas Ali, faced significant challenges including lack of funding, insufficient sales, and skepticism from local craftsmen like Muhammad Hussain . They overcame these by learning essential skills such as digital marketing and coding to create an online presence labeled 'Hometown'. Despite initial setbacks like being unable to facilitate digital transactions, their determination paid off. Their persistence led to winning a $10,000 prize at a startup competition in Lahore, which provided much-needed financial support . This recognition, combined with the effective leverage of digital tools, allowed them to transition from local artisanship to an internationally recognized brand.

Personal sacrifices and risks were integral to the establishment and success of Markhor. Sidra Qasim chose to defy cultural expectations by pursuing entrepreneurship, risking familial and social disapproval . Both Sidra and Waqas initially took on odd jobs to support themselves financially, further demonstrating their commitment to their vision despite limited funding . The decision to persist with their venture after setbacks and the death of a key figure, Muhammad Hussain, showcased their resolve. Their willingness to continually invest in skill development and trust in their innovative approach allowed Markhor to evolve into an internationally recognized brand despite these personal challenges.

The founders of Markhor faced significant challenges in their initial attempt to establish the business, including a lack of funding and insufficient sales. Initially, they launched a brand called 'Hometown' without sufficient financial transaction facilities on their website. The lack of financial resources forced Waqas and Sidra to work odd jobs and acquire new skills, such as digital marketing and website design. Despite these challenges, they persevered and entered a competition in Lahore which offered a $10,000 prize, which they won. This funding injection helped sustain the business temporarily, allowing them to further develop their idea and gain recognition .

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