No.

KRLCO-17(20)/13/1/2020-BP-CFA/72 Dated at Trivandrum the 28-7-2021

Expression of Interest for empanelment of PublicWi-Fi

Partners (PWP) for provisioning Wi-Fi service: Model-I

Page 1 of 18
 BSNL is providing Telecommunications services to retail customers as
well as large enterprise customers such as Government/private organizations,
PSUs, MNCs, Educational Institutions, & other customers. There is large scope
of business opportunity to provide Wi-Fi hotspot services for these customers.
DoT has published framework and guidelines for registration under PM WANI
for provisioning of Wi-Fi retail services. The Framework finalized by DoT can
be referred from DoT website. The Wi-Fi policy has been made more flexible
and lucrative for empanelment of Wi-Fi partners on revenue share basis and
enormous potential in retail segment could be tapped.
BSNL has deployed Wi-Fi core system with main at Bangalore and DR
at Pune. BSNL Corporate Office has instructed all the telecom circles to
engage public Wi-Fi providers for providing Wi-Fi services to retail customers
on revenue share basis under business model viz., Model-I for meeting the
needs of end customers in a cost effective way.
BSNL, Kerala Circle hereby invites bids from registered/
partnership/proprietorship firm/ Society including Telecom Infrastructure
providers, FTTH/AIRFIBRE/Cluster partners for empanelment as Public Wi-Fi
Partners (PWP) for provisioning of Wi-Fi services as per the enclosed policy
document.

All other terms & conditions will be as per the attached policy document.
Copy of the agreement to be signed by the PWP with BSNL is also enclosed with
the EOI document.

Interested bidders are required to submit all the documents in a sealed

envelope with “Expression of Interest for empanelment of Public Wi-Fi
Partner(PWP) for provisioning of Wi- Fi services for retail customers”
superscribed on the envelope. The envelope should be addressed to “THE
AGM……………………………………………………………….BA, O/o The General
Manager,……………………………………….. BA” and submitted during office hours.

The EOI is open ended and it shall be opened and evaluated within
30 working days on submission of the EOI. However, BSNL reserves the right to
open EOI(s) as per requirement or reject any or all the applications (EOI
received) or stop the EOI at any stage at its sole discretion without assigning
any reason.

All the documents of the EOI should be sealed & signed by the bidder.
Other documents are to be self-attested by the bidder.

Sd/-
AGM(NWP-CFA)
O/o CGMT, BSNL, TVM

Encl:

Wi-Fi architecture diagram- Model I

Page 2 of 18
 OPEN POLICY FOR PUBLIC Wi-Fi PARTNERS FOR RETAILS ERVICES

1. Retail Wi-Fi:
i. Retail Wi-Fi Hotspots, called PDO (Public Data Office) in the proposed
policy, in which users can walk-in and use the internet services by
connecting to the Wi-Fi hotspots, shall beprovisioned through the
revenue share models listed below.
ii. The hardware and services involved in the implementation of Wi-Fi
Hotspot shall be rolled out through the business model, as detailed
in section.

2. Models of Operation for Wi-Fi Services under Retail Plan.

i. Business Partners on boarded under the Model-I shall be
termed as “Public Wi-Fi Partners” (PWP) hereafter.
ii. New partners in addition to existing partners/HSSPs viz
M/s Quadgen and M/s GoIP shall be on-boarded, under this policy
for providing retail services.
iii. Considering the hardware and software investment involved, sales
and marketing of WiFi services the business model is given below.

Sales and
Capex Capexand Terminology marketing
Model and Opex for of Wi-Fi Terminology of the Vouchers and
Opex Wi-Fi Partner for for Retail level 1 mtce. of the
Name
for Wi- access Enterprise Services Hotspot including
Fi Core point customer housing & power
under retail model

Model I BSNL BSNL NA PWP PDO

iv. Public Data Office PDO, is the acronym used for Retail Hotspot
locations such as retail shops may be tea/coffee/ groceries where
good number of foot-falls are involved.
v. PDOs partners shall work in conjunction with PWP (in model 1 BSNL
itself is PWP) as hardware and software enablement, sales/marketing
of services, is primary responsibility of PWP only. BSNL will have
revenue share arrangements with PWPs only. PWP shall in turn share
revenue with PDO partners through their direct arrangements.

Page 3 of 18
3. Broad level Roles and Responsibilities of BSNL andPWP
in Model-I:

Name of the Model BSNL PWP/PDO

Model-I (BSNL 1. Hotspot location 1. FTTH/AIRFIBRE/Cluster
with Core equipments and partner having good
Support, Access spares like Access record of the
Points and Point. Services may be
accessories 2. BSNL Core systems PWP/PDO.
support) for (Captive portal, AAA, 2. The equipment (access
Retail Wifi Only charging platform, Point along with switch)
etc). shall be offered to
3. Support at BSNL Airfibre/FTTH/ Cluster
Core and RPOP for Partners for
configuration, O&M installation,commissioning
of the and O&M services.
deployed 3. Accessories such as
equipment. routers/power injectors/
4. Lawful Interception& cables shall be given by
Monitoring and Airfibre/ FTTH/ Cluster
regulatory Partners for deployment of
compliance Wi-Fi Access point.
5. Revenue share 4. Promotion and marketingof
arrangement services. Sales efforts for
settlement vouchers.
platform and 5. PWPs shall pro-actively
commission for market Wi-Fi services by
transactions. educating the PDOs/
6. Branding of the customer on the usage /
services benefits of the service
7. Front end &BSNL tariff plans etc. in
responsibility as consultation with BSNL.
PDOA, in case of
WANI retail
services.

4. Roles and responsibilities of PDOs:

i. PDO shall be responsible for housing the Wi-Fi Equipment, providinghousing &
power, First level maintenance and sale of Recharge coupon /Voucher through
mobile app.
ii. PDOs shall be mandatorily asked by PWPs to install Back-Lit sign boards at
PDO premises with BSNL logo so that presence is felt in the vicinity.
Appropriate design for the same shall be issued by BSNL.

Page 4 of 18
5. Selling of vouchers, Promotion & marketing for retail plans:

i. PWPs shall provide vouchers to PDOs for selling through the mobile app.
PWPs shall offer voucher denominations specific to geography and
anticipated demand so as to tap market potential and generate leads.
Vouchers to PDOs, shall be with the approval by BSNL.
ii. Mobile app for sale of recharge vouchers shall be given by BSNL andPWPs
shall enable PDO for easy sale of recharge vouchers and activation of
subscribers for retail plan.

6. Last Mile Connectivity:

Plans BW to Customer Premises Connectivity Charges for BW

Type
Retail BSNL shall extend till PDO FTTH/Air Fiber Monthly rental/plans to be paid
premises by PDOs to BSNL

7. Revenue from the Services & Revenue share/Discountsfor retail

services:

7.1 Definition of revenue:

7.1.1 Retail Wi-Fi Services:
i. For retail models, revenue shall be sale value of the Wi-Fi recharge
wallet stock sold to the PWP, exclusive of GST.
ii. Share of Wi-Fi recharge wallet stock to PWP shall be provided in terms
of discounts on the wallet.
iii. Commercial arrangement between PWP and PDOs under retail plans
shall be decided by PWP based on level of enablement done by PWP
to the PDO partnerand BSNL will not have any role to play.

7.2 Following Revenue share shall be applicable:

Model Revenue Share to the PWP Discounts provided to

Name in enterprise plans PWPs in retail plans
Model I 30% 30%

Revenue shares or discounts as above for Retail Wi-Fi Business are kept same
as infrastructure and related services involved are the same.

Page 5 of 18
 7.3 Discounting Process Flow for Retail Business:
i. The commercial arrangement with PWP in retail plan shall be on P2P
basis (Principal to Principal), as done in C-top up wallet system.
ii. PWPs will purchase the wallet balance in advance from BSNL.
iii. The customer visiting the HOTSPOT of PDO will purchase
a Wi-Fi Data pack. On Purchase of data pack using online channel,
money will be received by the PWP and the PWP wallet will be
deducted while in case of direct sale at PDO, money received from
thecustomer is paid to PDO and the wallet will be deducted with an
equal amount. The mechanism of invoice sale from PWP to PDO or
customer will behandled by PWP only.
iv. Discounts to PWP as per various models will be provided upfront at
the time of wallet purchase.

8. Eligibility requirements:

8.1 Partners (PWPs) under Model I:

i. Any registered/ partnership/ proprietorship firm/Society including
existing Telecom Infra provider, having minimum
turnover of Rs 2 lakhs per year during the last three consecutive
years shall be eligible.
ii. The registered/partnership/proprietorship firm/Society shall have
worked with Telecom Service Provider(s)/ISP(s) for minimum 1 year.
iii. Existing FTTH Franchisee/Franchisee/Cluster Partners with good
record of providing FTTH connections/BSNL services shall be eligible
to become Public Wi-Fi Partners (PWP). Registration charges shall be
applicable.
iv. Model I: One time Registration charges (non- refundable) of Rs.5,000/-
(Five thousand rupees only) and applicable taxes shall be taken at the
time of registration.

9. Duration of the Contract:

i. Duration of contract shall be 3 years from the date of award of work.
After 1 year, the contract can be extended for 2 years on satisfactory
service to customer.
ii. Renewal or extension of the agreement after 3 years period will be
based on the performance of the PWP.
iii. There shall be lock in period of minimum 3 years for the PWPin order to
ensure maintenance unless BSNL terminates the

Page 6 of 18
 contract, the bidder is bound to provide services for 3 years. The exit
during lock in period shall carry penalty in terms of surrender of all the
equipment to the BSNL at no cost.

10. Termination of the Contract:

10.1 The agreement shall be terminated by giving a one month’s notice to the
PWP in case of:
i. Failure to commission the equipment and/ or execution of the work at
all by the PWP within 3 months from signing of agreement, excluding
the cases where reasons for delay in the commission of equipment
and/ or execution of works are attributedto BSNL.
ii. Failure to perform any other obligation(s) under the Contract; and
iii. Equipment does not perform satisfactory in the field in accordance
with the specifications.
iv. Failure to meet the SLAs parameters (as per SLA agreement between
BSNL and customer for enterprise business) continuously for 3 month.

10.2 BSNL may at any time terminate the Contract by giving written notice to
PWP without compensation to PWP, If :
i. PWP becomes bankrupt or otherwise insolvent as declared by the
competent court provided that such termination shall not prejudice or
affect any right of action or remedy which has accrued or shall accrue
thereafter to BSNL.
ii. There is a failure to meet the compliances as required by DOT/
Regulatory/ Lawful agencies.

10.2.1 In such termination BSNL shall take over the business, with all the Core
equipment and access equipment (owned byPWP) at no cost to PWP.
10.3 The agreement may also be terminated by mutual, written consent
of both parties by giving 3 months’ notice. On termination
of agreement the customers shall continue to usethe Telecom Services of
BSNL through commissioned equipment under the contract. However the
entire business, i.e. customer services along with all equipments can be
transferred tofrom existing PWP to other eligible PWP of
their mutual agreement, with fresh agreement with BSNL by new PWP
by producing valid NOC from existing PWP.

********************************

Page 7 of 18
Page 8 of 18
 Checklist of documents to be submitted for empanelment of Public Wi-Fi
Partners (PWP) forprovisioning of Wi-Fi services for retail Customers

Sl Document Submitted
No. particulars

Copy of EoI document as given in "[Link]"website

1 YES/
signed & sealed in each page.
NO
Clause by clause compliance of the EoI document forpublic
2 YES/
Wi-Fi partner Empanelment.
NO
Proof of the bidder as registered/partnership/proprietorship
3 firm/society/telecom Infrastructure provider/ YES/
FTTH/AIRFIBRE/Cluster partners with BSNL NO

Proof of the bidder having minimum turnover of Rs 2lakhs per

4 YES/
year during the last three consecutive years. Audited balance
NO
sheet and Profit and Loss Account may be submitted as
proof of turnover.
Proof of the bidder working with telecom service
5 YES/
provider/ISPs for minimum 1 year.
NO

Page 9 of 18
ENTERPRISE WIFI OPEN POLICY FOR PUBLIC WIFIPROVIDERS/PARTNERS (PWPs)

AGREEMENT

THIS Agreement entered into on this ………………………….day of

…………………………………………..by and between:

BHARAT SANCHAR NIGAM LIMITED , a company incorporated under the Companies

Act 1956, having its Registered Office and Corporate Office at Bharat Sanchar
Bhawan, HC Mathur Lane, Janpath, New Delhi-
110 001 (hereinafter referred to as ‘BSNL’, which expression, unless repugnant to
the context or meaning hereof, shall include its successors, administrators or
permitted assignees), and represented by Shri…………………………………………. General
Manager Telecom District,
……………………………………………………..Telecom Circle / Metro District, PIN
……………………………………….

AND

M/s ……………………………………………………….(hereinafter referred to as

“PWP” -Public Wi-Fi Provider/Partner) a company incorporated under the
Companies Act 1956, or Proprietary firm/ Partnership firm having its Registered
Office at…………………………………………………………………………………………………………….
……………………represented by…………………………………………………………….
………………………………………………………………………………………………………..

Whereas BSNL is in the business of providing Basic Telephony Services,Cellular

Mobile Telephony Services (CMTS), Internet & Broadband Services and National
Long Distance Services (NLDS) etc. in its licensed areas of operation in the
geographical territory of India (except Mumbai & NewDelhi).

AND

The PWP is having an objective of deployment of WiFi Hotspot service under

retail Plan over BSNL network based on Wi-Fi Technology.
Here P u b l i c Wi-Fi Providers/Partners ( PWPs ) means “A company
incorporated under the company Act 1956, or Proprietorship/ Partnership firms
having an objective of providing Wi-Fi service under retail plan.

Whereas
BSNL……………………………………………………………………………………………
…………..has approached “M/s ...................................................................................... ,”
offering to provide the BSNL Telecom Services for the potential customers.
AND

WHEREAS M/s ………………………………………. PWP in the intention that

potential customers shall utilize the offer of BSNL based on the terms and
conditions contained herein under.

Page 10 of 18
 NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In consideration of the due observance and performance of all the terms

& conditions of this agreement, the BSNL and PWP agree to sign this
agreement on non exclusive and revenue sharing basis to provide the
BSNL telecom services.
2. PWP agrees that the infrastructure provided by BSNL will be utilized for
exclusively for BSNL services only.
3. PWP shall ensure the execution of services as per this agreement and
continuance of the same by the future association / any other outside
agency who may continue to maintain the telecom and other services in
the residential complex / commercial complex for the entire agreement
period.

4. Retail Wi-Fi:
i. Retail Wi-Fi Hotspots, called PDO (Public Data Office) in the proposed
policy, in which users can walk-in and use the internet services by
connecting to the Wi-Fi hotspots, shall be provisioned through the
revenue share model listed below.
ii. The hardware and services involved in the implementation of Wi-Fi
Hotspot shall be rolled out through the business model, has
detailed in section.

5. Models of Operation for Wi-Fi Services under Retail Plan.

i. Business Partners on boarded under the Model-I shall betermed as
“Public Wi-Fi Partners” (PWP) hereafter.
ii. New partners in addition to existing partners/HSSPs viz M/s Quadgen
and M/s GoIP shall be on-boarded, under this policy for providing
retail services.
iii. Considering the hardware and software investment involved, sales
and marketing of WiFi services the business model is given below.

Capex Sales and

Capex and Terminology marketing
Model and Opex of Wi-Fi of the Vouchers and
Terminology for
Opex for Partner for level 1 mtce. of the
Name RetailServices
for Wi- Wi-Fi Enterprise Hotspot including
FiCore access customer housing&power
point under retail model

Model I BSNL BSNL NA PWP PDO

iv. Public Data Office PDO, is the acronym used for Retail Hotspot
locations such as retail shops may be tea/coffee/ groceries where
good number of foot-falls are involved.
v. PDOs partners shall work in conjunction with PWP (in model 1BSNL
itself is PWP) as hardware and software enablement,
sales/marketing of services, is primary responsibility of PWP only.
BSNL will have revenue share arrangements with PWPs only.

Page 11 of 18
 PWP shall in turn share revenue with PDO partners through their
direct arrangements.

6. Broad level Roles and Responsibilities of BSNL andPWP

in Model-I:
Name of the Model BSNL PWP/PDO
Model-I (BSNL 1. Hotspot location 1. FTTH/AIRFIBRE/Cluster
with Core equipments and partner having good
Support, Access spares like Access record of the
Points and Point. services may be
accessories 2. BSNL Core systems PWP/PDO.
support) for (Captive portal, AAA, 2. The equipment (access
Retail Wifi Only charging platform, Point along with switch)
etc). shall be offered to
3. Support at BSNL Airfibre/FTTH/ Cluster
Core and RPOP for Partners for
configuration, O&M installation,commissioning
of the and O&M services.
deployed 3. Accessories such as
equipment. routers/power injectors/
4. Lawful Interception& cables shall be given by
Monitoring and Airfibre/ FTTH/ Cluster
regulatory Partners for deployment of
compliance Wi-Fi Access point.
5. Revenue share 4. Promotion and marketingof
arrangement services. Sales efforts for
settlement vouchers.
platform and 5. PWPs shall pro-actively
commission for market Wi-Fi services by
transactions. educating the PDOs/
6. Branding of the customer on the usage /
services benefits of the service
7. Front end &BSNL tariff plans etc. in
responsibility as consultation with BSNL.
PDOA, in case of
WANI retail
services.

7. Roles and responsibilities of PDOs:

i. PDO shall be responsible for housing the Wi-Fi Equipment, providing

housing & power, First level maintenance and sale of Recharge
coupon /Voucher through mobile app.
ii. PDOs shall be mandatorily asked by PWPs to install Back-Lit sign
boards at PDO premises with BSNL logo so that presence is felt in
the vicinity. Appropriate design for the same shall be issued by
BSNL.

Page 12 of 18
8. Selling of vouchers, Promotion & marketing for retail plans:

i. PWPs shall provide vouchers to PDOs for selling through the mobile
app. PWPs shall offer voucher denominations specific to geography
and anticipated demand so as to tap market potential and generate
leads. Vouchers to PDOs, shall be with the approval by BSNL.
ii. Mobile app for sale of recharge vouchers shall be given by BSNL and
PWPs shall enable PDO for easy sale of recharge vouchers and
activation of subscribers for retail plan.

9. Last Mile Connectivity:

Plans BW to Customer Connectivity Charges for BW

Premises Type
Retail BSNL shall extend till FTTH/Air Fiber Monthly rental/plans to
PDO premises be paid by PDOs to BSNL

10. Revenue from the Services & Revenue share/Discountsfor retail

services:

10.1 Definition of revenue:

10.1.1 Retail Wi-Fi Services:
i. For retail models, revenue shall be sale value of the Wi-Fi recharge
wallet stock sold to the PWP, exclusive of GST.
ii. Share of Wi-Fi recharge wallet stock to PWP shall be provided in
terms of discounts on the wallet.
iii. Commercial arrangement between PWP and PDOs under retail plans
shall be decided by PWP based on level of enablement done by PWP
to the PDO partner and BSNL will not have any role to play.

10.2 Following Revenue share shall be applicable:

Model Revenue Share to the PWP Discounts provided to

Name in enterprise plans PWPs in retail plans
Model I 30% 30%

Revenue shares or discounts as above for Retail Wi-Fi Businessare

kept same as infrastructure and related services involved are the same.

10.3 Discounting Process Flow for Retail Business:

i. The commercial arrangement with PWP in retail plans shall be on P2P
basis (Principal to Principal), as done inC-top up wallet system.
ii. PWPs will purchase the wallet balance in advance from BSNL.
iii. The customer visiting the HOTSPOT of PDO will purchase a Wi-Fi

Page 13 of 18
 Data pack. On Purchase of data pack using online channel, money
will be received by the PWP and the PWP wallet will be deducted
while in case of direct sale at PDO, money received from the customer
is paid to PDO and the wallet will be deducted with an equal
amount. The mechanism of invoice sale from PWP to PDO or customer
will be handled by PWP only.
iv. Discounts to PWP as per the model will be providedupfront at the
time of wallet purchase.

11. Eligibility requirements:

Partners (PWPs) under Model I:

i. Any registered/partnership/proprietorship firm/Society including
existing Telecom Infra provider, having minimum turnover of Rs 2
lakhs per year during the last three consecutive years shall be
eligible.
ii. The registered/partnership/proprietorship firm/Society shall have
worked with Telecom Service Provider(s)/ISP(s) for minimum 1 year.
iii. Existing FTTH Franchisee/Franchisee/Cluster Partners with good
record of providing FTTH connections/BSNL services shall be eligible
to become Public Wi-Fi Partners (PWP). Registration charges shall be
applicable.
iv. Model I: One time Registration charges (non- refundable) of Rs.5,000/-
(Five thousand rupees only) and applicable taxes shall be taken at the
time of registration.

12. Duration of the Contract:

i. Duration of contract shall be 3 years from the date of award of work.
After 1 year, the contract can be extended for 2 years on satisfactory
service to customer.
ii. Renewal or extension of the agreement after 3 years periodwill be
based on the performance of the PWP.
iii. There shall be lock in period of minimum 3 years for the PWPin order to
ensure maintenance unless BSNL terminates the contract, the bidder is
bound to provide services for 3 years. The exit during lock in period shall
carry penalty in terms of surrender of all the equipment to the BSNL at
no cost.

Page 14 of 18
 13. Termination of the Contract:

13.1 The agreement shall be terminated by giving a one month’s notice to the PWP
in case of:

i. Failure to commission the equipment and/ or execution of the work at

all by the PWP within 3 months from signing of agreement, excluding
the cases where reasons for delay in the commission of equipment and/
or execution of works are attributedto BSNL.
ii. Failure to perform any other obligation(s) under the Contract; and
iii. Equipment does not perform satisfactory in the field in accordance with
the specifications.
iv. Failure to meet the SLAs parameters (as per SLA agreement between
BSNL and customer for enterprise business) continuously for 3 month.

13.2 BSNL may at any time terminate the Contract by giving written notice to PWP
without compensation to PWP, If :
i. PWP becomes bankrupt or otherwise insolvent as declared by the
competent court provided that such termination shall not prejudice or
affect any right of action or remedy which has accrued or shall accrue
thereafter to BSNL.
ii. There is a failure to meet the compliances as required by DOT/
Regulatory/ Lawful agencies.

13.2.1 In such termination BSNL shall take over the business, with all the Core
equipment and access equipment (owned byPWP) at no cost to PWP.

13.3 The agreement may also be terminated by mutual, writtenconsent of both

parties by giving 3 months’ notice. Ontermination of agreement the
customers shall continue to use the Telecom Services of BSNL through
commissioned equipment under the contract. However the entire business, i.e.
customer services along with all equipments can be transferred to from
existing PWP to other eligible PWP of their mutual agreement,
with fresh agreement with BSNL by new PWP by producing valid NOC from
existing PWP.

14. Severability:

TRAI/DoT declare any part of this agreement unenforceable through direction/

order/ regulation or if terms of license of BSNL are changed through any
amendment or order of the Government, the parties will cooperate and take all
appropriate steps to amend, modify or alter this agreement.

Page 15 of 18
 15. Compliance of Laws and security:

BSNL and PWP shall perform their duties in strict compliance with all applicable laws
in India along with rules and regulations of the duty constituted by Govt. authorities
in India and shall obtain all licenses, restrictions or other approval, if any, required by
laws in India in connection with the services to be rendered hereunder. PWP, as a
provider of Wi-Fi hotspot service on behalf of BSNL, shall abide by all the regulatory,
statutory and licensing norms without any [Link], service provided to the
customers shall be subject to Indian Telegraph Act 1885, TRAI directions and tariff
circulars issued by BSNL Corporate [Link] security mechanism shall be
provided in the Wi-Fi service equipment by the PWP, so as to prevent unauthorized
access or interfaces to services, calls, protocols and data.

16. Indemnification:

PWP agrees to protect, defend, indemnify and hold harmless BSNL and its
employees, officers, directors, agents or representatives room and against any and
all liabilities, damages, fines, penalties and costs (including legal costs and
disbursements) arising from or relating to any breach of any statute, regulation,
direction, orders or standards from any governmental body, agency,
telecommunications operator or regulator applicable to such party; “or” any
breach of the terms and conditions in this agreement by the PWP.

17. Relationship:
Each party understands that it is an independently owned business entity and this
agreement does not make it, its employees, associates or agents as employees,
agents or legal representatives of the other party for any purpose whatsoever.
Neither party has expressed or implied right or authority to assume or to undertake
any obligation in respect of or on behalf of or in the name of the other party or to
bind the other party in any manner. In case, any party , its employees, associates or
agents hold out as employees, agents, or legal representatives of the other party,
the former party shall forthwith upon demand make good any / all loss, cost,
damage including consequential loss, suffered by the other party on this account.

Page 16 of 18
 18. Confidentiality:
BSNL’s bandwidth route and other network link details, document/data/
softwares or part of them which BSNL may provide or PWP shall access, shall
always be kept confidential, secured and protected.

The PWP shall take adequate and timely measure to ensure that the
information provided through it as a part of this agreement shall be kept
confidential secured and protected and shall not be divulged to any authorized
person/firm.
BSNL shall terminate the agreement in case confidentiality as mentioned above
is not maintained by the PWP. The decision of BSNL in this regard shall be final.

19. Force majeure:

Neither BSNL nor the PWP shall be liable to each other for any delay in or
failure of performance of their respective obligation under the agreement
caused by occurrences beyond the control of BSNL or the CUSTOMER
including but not limited to fire (including failure or reductions), acts of God,
acts of the public enemy, war, insurrections, riots, strikes, lockouts, sabotage,
any law, statute or ordinate, thereof of any other local authority, or any
compliance therewith or any other causes, contingencies of circumstances
similar to the above. Either party shall promptly but not later than thirty
days thereafter notify the other of the commencement, and cessation of such
contingencies, and if such contingencies continue beyond three months, both
parties agree upon the equitable solution for termination of this agreement
or otherwise decided regarding course of action to be adopted.

20. Arbitration :
If any dispute, difference, question or disagreement arises between the
parties hereto or their respective representatives, or assignees, in connection
with construction, meaning, operation, effect, interpretation of the contract
or breach there of which parties unable to settle mutually, the same shall be
referred to Arbitration as per the provisions contained in The Arbitration and
Conciliation Act, 1996 and the rules made there under or any statutory
modification or re- enactment there of or any rulesmade thereof.

The Venue of the arbitration proceeding shall be the office of

the ....................BA Headquarters or such other places as the arbitrator
may decide.”

Page 17 of 18
General Conditions:

This agreement is applicable for Wi-Fi hotspot service to be provided by

PWPs.

This agreement shall not be amended or modified or altered or changed in

any way except in writing and duly executed by the authorized
representatives of each party.

This agreement shall be binding upon all respective successors of the

parties.
IN WITNESS WHEREOF the Parties here so have caused this agreement to be
duly executed on the date above written.

Signed, sealed and delivered Signed, sealed and delivered

By the within name By the within name

BHARAT SANCHAR NIGAM LIMITED Name of PWP

Represented by……… Represented by..........

Through the hands of its authorized Signatory Through the hands of itsauthorized Signatory:

In the presence of Witness: In the presence of Witness:

1. 1.
2. 2.

*************************************

Page 18 of 18